public ActionResult Create()
{
try
{
TicketsUserViewModel ticketsViewModel = new TicketsUserViewModel()
{
ListofCategory = _category.GetAllActiveSelectListItemCategory(),
ListofPriority = _priority.GetAllPrioritySelectListItem()
};
// MockInsert();
return(View(ticketsViewModel));
}
catch (Exception)
{
throw;
}
}
public ActionResult EditTicket(TicketsUserViewModel ticketsViewModel)
{
try
{
if (ModelState.IsValid)
{
if (Request != null && (_attachments.AttachmentsExistbyTicketId(ticketsViewModel.TicketId) &&
Request.Files["fileupload_1"].ContentLength != 0 &&
Request.Files["fileupload_2"].ContentLength != 0 &&
Request.Files["fileupload_3"].ContentLength != 0))
{
ModelState.AddModelError("", "Delete Pervious uploaded Attachments for Uploading New Attachments");
ticketsViewModel.HasAttachment =
_attachments.CheckAttachmentsExistbyTicketId(ticketsViewModel.TrackingId);
ticketsViewModel.ListofCategory = _category.GetAllActiveSelectListItemCategory();
ticketsViewModel.ListofPriority = _priority.GetAllPrioritySelectListItem();
ticketsViewModel.ListofAttachments =
_attachments.GetListAttachmentsByAttachmentId(ticketsViewModel.TicketId);
return(View(ticketsViewModel));
}
else
{
var attachments = new Attachments();
var attachmentdetails = new AttachmentDetails();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachments = new List <Attachments>();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachmentdetails = new List <AttachmentDetails>();
if (Request != null && Request.Files.AllKeys.Any())
{
var file = Request.Files;
if (Request.Files["fileupload_1"].ContentLength != 0 ||
Request.Files["fileupload_2"].ContentLength != 0 ||
Request.Files["fileupload_3"].ContentLength != 0)
{
for (int i = 0; i <= file.Count - 1; i++)
{
if (file[i] != null && file[i].ContentLength > 0)
{
string fileName = Path.GetFileName(file[i].FileName);
string extension = Path.GetExtension(file[i].FileName);
attachments.UserId = Convert.ToInt64(_sessionHandler.UserId);
attachments.AttachmentName = fileName;
attachments.AttachmentType = extension;
attachments.CreatedDate = DateTime.Now;
var inputStream = file[i]?.InputStream;
if (inputStream != null)
{
using (var binaryReader = new BinaryReader(inputStream))
{
byte[] fileSize = binaryReader.ReadBytes(count: file[i].ContentLength);
attachmentdetails.AttachmentBytes = fileSize;
}
}
listofattachments.Add(attachments);
listofattachmentdetails.Add(attachmentdetails);
}
}
var message = AppendSignature(ticketsViewModel.Message);
ticketsViewModel.Message = message;
_tickets.UpdateTickets(ticketsViewModel, listofattachments, listofattachmentdetails);
TicketHistoryHelper ticketHistoryHelper = new TicketHistoryHelper();
TicketHistory ticketHistory = new TicketHistory
{
UserId = Convert.ToInt32(_sessionHandler.UserId),
Message = ticketHistoryHelper.EditTicket(),
ProcessDate = DateTime.Now,
TicketId = ticketsViewModel.TicketId,
ActivitiesId = Convert.ToInt16(StatusMain.Activities.EditedTicket)
};
_ticketHistory.TicketHistory(ticketHistory);
TempData["TicketReplyMessage"] = CommonMessages.TicketUpdatedSuccessReplyMessages;
}
else
{
ticketsViewModel.Message = AppendSignature(ticketsViewModel.Message);
_tickets.UpdateTickets(ticketsViewModel, null, null);
TicketHistoryHelper ticketHistoryHelper = new TicketHistoryHelper();
TicketHistory ticketHistory = new TicketHistory
{
UserId = Convert.ToInt32(_sessionHandler.UserId),
Message = ticketHistoryHelper.EditTicket(),
ProcessDate = DateTime.Now,
TicketId = ticketsViewModel.TicketId
};
_ticketHistory.TicketHistory(ticketHistory);
TempData["TicketReplyMessage"] = CommonMessages.TicketUpdatedSuccessReplyMessages;
}
}
}
}
return(RedirectToAction("Details", "TicketDetailsHOD",
new { trackingId = ticketsViewModel.TrackingId }));
}
catch (Exception)
{
throw;
}
}
public async Task <ActionResult> Create(TicketsUserViewModel ticketsViewModel)
{
try
{
if (ModelState.IsValid)
{
var file = Request.Files;
var generate = new GenerateTicketNo();
var applicationNo =
generate.ApplicationNo(_category.GetCategoryCodeByCategoryId(ticketsViewModel.CategoryId));
var tickets = AutoMapper.Mapper.Map <Tickets>(ticketsViewModel);
tickets.TicketId = 0;
tickets.CreatedDate = DateTime.Now;
tickets.TrackingId = applicationNo;
tickets.StatusAssigned = false;
tickets.UserId = Convert.ToInt32(_sessionHandler.UserId);
var message = AppendString(ticketsViewModel.Message);
var ticketDetails = new TicketDetails()
{
Subject = ticketsViewModel.Subject,
Message = message,
TicketDetailsId = 0
};
var attachments = new Attachments();
var attachmentdetails = new AttachmentDetails();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachments = new List <Attachments>();
// ReSharper disable once CollectionNeverQueried.Local
var listofattachmentdetails = new List <AttachmentDetails>();
for (int i = 0; i <= file.Count - 1; i++)
{
if (file[i] != null && file[i].ContentLength > 0)
{
string extension = Path.GetExtension(file[i].FileName);
attachments.UserId = Convert.ToInt64(_sessionHandler.UserId);
attachments.AttachmentName = file[i].FileName;
attachments.AttachmentType = extension;
attachments.CreatedDate = DateTime.Now;
var inputStream = file[i].InputStream;
if (inputStream != null)
{
using (var binaryReader = new BinaryReader(inputStream))
{
byte[] fileSize = binaryReader.ReadBytes(count: file[i].ContentLength);
attachmentdetails.AttachmentBytes = fileSize;
}
}
listofattachments.Add(attachments);
listofattachmentdetails.Add(attachmentdetails);
}
}
var ticketId = _tickets.AddTickets(Convert.ToInt64(_sessionHandler.UserId), tickets, ticketDetails, listofattachments,
listofattachmentdetails);
if (ticketId != -1)
{
TempData["MessageTicket"] = applicationNo + ' ' + CommonMessages.TicketSuccessMessages;
TicketHistoryHelper ticketHistoryHelper = new TicketHistoryHelper();
var ticketHistory = new TicketHistory();
ticketHistory.UserId = Convert.ToInt32(_sessionHandler.UserId);
ticketHistory.Message = ticketHistoryHelper.CreateMessage(tickets.PriorityId, tickets.CategoryId);
ticketHistory.CategoryId = tickets.CategoryId;
ticketHistory.PriorityId = tickets.PriorityId;
ticketHistory.StatusId = Convert.ToInt16(StatusMain.Status.Open);
ticketHistory.ProcessDate = DateTime.Now;
ticketHistory.TicketId = ticketId;
ticketHistory.ActivitiesId = Convert.ToInt16(StatusMain.Activities.Created);
_ticketHistory.TicketHistory(ticketHistory);
SendingEmailhelper sendingEmailhelper = new SendingEmailhelper();
Task task1 = sendingEmailhelper.SendEmailasync(applicationNo);
await Task.WhenAll(task1);
}
else
{
TempData["ErrorMessageTicket"] = CommonMessages.TicketErrorMessages;
}
return(RedirectToAction("Create", "Ticket"));
}
else
{
ticketsViewModel.ListofCategory = _category.GetAllActiveSelectListItemCategory();
ticketsViewModel.ListofPriority = _priority.GetAllPrioritySelectListItem();
return(View(ticketsViewModel));
}
}
catch (Exception)
{
throw;
}
}
