public async Task ResponseToTicket(TicketResponseViewModel model, HttpContext httpContxt, int id)
{
TicketResponse ticketResponse = _mapperTicketsResponse.ViewModelToEntity(new TicketResponse(), model);
ticketResponse.Date = DateTime.Now;
ticketResponse.TicketId = id;
_ticketsResponseRepository.Insert(ticketResponse);
await _ticketsResponseRepository.Save();
}
public IActionResult TicketRespond(TicketResponseViewModel model)
{
if (!_settings.ShowTickets)
{
return(RedirectToAction(nameof(Index), Name));
}
HelpdeskTicket ticket = _helpdeskProvider.GetTicket(model.Id);
if (ticket == null)
{
return(RedirectToAction(nameof(FindTicket), Name));
}
_helpdeskProvider.TicketRespond(ticket, model.Name, model.Message);
return(RedirectToAction(nameof(ViewTicket), Name, new { id = model.Id }));
}
public async Task <IActionResult> ResponseToTicket(TicketResponseViewModel model, int id)
{
await _ticketsService.ResponseToTicket(model, HttpContext, id);
return(RedirectToAction(nameof(Ticket), new { id = id }));
}
