public async Task IssueConfirmedMessageReceivedAsync(IDialogContext context, IAwaitable <bool> argument)
{
var confirmed = await argument;
if (confirmed)
{
var api = new TicketAPIClient();
var ticketId = await api.PostTicketAsync(this.category, this.severity, this.description);
if (ticketId != -1)
{
var message = context.MakeMessage();
message.Attachments = new List <Attachment>
{
new Attachment
{
ContentType = "application/vnd.microsoft.card.adaptive",
Content = CreateCard(ticketId, this.category, this.severity, this.description)
}
};
await context.PostAsync(message);
}
else
{
await context.PostAsync("Oooops! Something went wrong while I was saving your ticket. Please try again later.");
}
}
else
{
await context.PostAsync("OK. The ticket was not created. You can start again if you want.");
}
context.Done <object>(null);
}
private async Task IssueConformedMessageReceivedAsync(IDialogContext context, IAwaitable <bool> result)
{
var confirmed = await result;
if (confirmed)
{
var api = new TicketAPIClient();
var ticketId = await api.PostTicketAsync(this.category, this.severity, this.description);
if (ticketId != -1)
{
var message = context.MakeMessage();
message.Attachments = new List <Attachment>
{
new Attachment
{
ContentType = "application/vnd.microsoft.card.adaptive",
Content = CreateCard(ticketId, this.category, this.severity, this.description)
},
};
await context.PostAsync(message);
}
else
{
await context.PostAsync("サポートチケット発行中にエラーが発生しました。恐れ入りますが、後ほど再度お試しください。");
}
}
else
{
await context.PostAsync("サポートチケットの発行を中止しました。最初からやり直してください。");
}
PromptDialog.Choice(context, this.HearingUsersVoice, new[] { "はい", "いいえ" }, "この bot の応対にご満足いただけましたか？？");
}
public TicketImport
(
string ticketApiURL, string ticketUsername, string ticketPassword,
string eSuiteApiURL, string eSuiteApiAuthToken
)
{
_eSuiteApi = new RestApi(eSuiteApiURL, eSuiteApiAuthToken);
_ticketApi = new TicketAPIClient();
_ticketApi.ClientCredentials.UserName.UserName = ticketUsername;
_ticketApi.ClientCredentials.UserName.Password = ticketPassword;
}
//private async Task MessageReceivedAsync(IDialogContext context, IAwaitable<object> result)
//{
// var activity = await result as Activity;
// // calculate something for us to return
// int length = (activity.Text ?? string.Empty).Length;
// // return our reply to the user
// await context.PostAsync($"You sent {activity.Text} which was {length} characters");
// context.Wait(MessageReceivedAsync);
//}
//private async Task MessageReceivedAsync(IDialogContext context, IAwaitable<string> argument)
//{
// var severity = await argument;
// Console.WriteLine(severity);
//}
//public async Task MessageReceivedAsync(IDialogContext context, IAwaitable<IMessageActivity> argument)
//{
// var message = await argument;
// await context.PostAsync("Hi! I’m the help desk bot and I can help you create a ticket.");
// PromptDialog.Text(context, this.DescriptionMessageReceivedAsync, "First, please briefly describe your problem to me.");
//}
//public async Task DescriptionMessageReceivedAsync(IDialogContext context, IAwaitable<string> argument)
//{
// this.description = await argument;
// var severities = new string[] { "high", "normal", "low" };
// PromptDialog.Choice(context, this.SeverityMessageReceivedAsync, severities, "Which is the severity of this problem?");
//}
//public async Task SeverityMessageReceivedAsync(IDialogContext context, IAwaitable<string> argument)
//{
// this.severity = await argument;
// PromptDialog.Text(context, this.CategoryMessageReceivedAsync, "Which would be the category for this ticket (software, hardware, networking, security or other)?");
//}
//public async Task CategoryMessageReceivedAsync(IDialogContext context, IAwaitable<string> argument)
//{
// this.category = await argument;
// var text = $"Great! I'm going to create a \"{this.severity}\" severity ticket in the \"{this.category}\" category. " +
// $"The description I will use is \"{this.description}\". Can you please confirm that this information is correct?";
// PromptDialog.Confirm(context, this.IssueConfirmedMessageReceivedAsync, text);
//}
public async Task IssueConfirmedMessageReceivedAsync(IDialogContext context, IAwaitable <bool> argument)
{
var confirmed = await argument;
if (confirmed)
{
//CreateReply(String.Empty);
//var reply = activity.CreateReply(String.Empty);
//reply.Type = ActivityTypes.Typing;
//await activityContext.SendResponse(reply);
//var activity = await argument as Activity;
//ConnectorClient connector = new ConnectorClient(new System.Uri(activity.ServiceUrl));
//Activity isTypingReply = activity.CreateReply(“Shuttlebot is typing…”);
//isTypingReply.Type = ActivityTypes.Typing;
//isTypingReply.Text = “Shuttlebot is typing…”;
//await connector.Conversations.ReplyToActivityAsync(isTypingReply);
/* Send an 'is typing' message */
var a = context.MakeMessage();
a.Type = ActivityTypes.Typing;
await context.PostAsync(a);
await Task.Delay(2000);
var api = new TicketAPIClient();
var ticketId = await api.PostTicketAsync(this.category, this.severity, this.description);
if (ticketId != -1)
{
var message = context.MakeMessage();
message.Attachments = new List <Attachment>
{
new Attachment
{
ContentType = "application/vnd.microsoft.card.adaptive",
Content = CreateCard(ticketId, this.category, this.severity, this.description)
}
};
await context.PostAsync(message);
}
else
{
await context.PostAsync("Ooops! Something went wrong while I was saving your ticket. Please try again later.");
}
}
else
{
await context.PostAsync("Ok. The ticket was not created. You can start again if you want.");
}
context.Done <object>(null);
}
public async Task IssueConfirmedMessageReceivedAsync(IDialogContext context, IAwaitable <bool> argument)
{
var confirmed = await argument;
if (confirmed)
{
var api = new TicketAPIClient();
var test = new PatientInfo();
test = PatientDetails;
var ticketId = await api.PostTicketAsync(test);
if (ticketId != -1)
{
var message = context.MakeMessage();
message.Attachments = new List <Attachment>
{
new Attachment
{
ContentType = "application/vnd.microsoft.card.adaptive",
Content = this.CreateCard(ticketId, this.PatientDetails.Name, this.PatientDetails.Age, this.PatientDetails.Sex, this.PatientDetails.MaritalStatus, this.PatientDetails.Birthday, this.PatientDetails.Address, this.PatientDetails.ContactNumber, this.PatientDetails.DateOfAdmission)
}
};
await context.PostAsync(message);
}
else
{
await context.PostAsync("Ooops! Something went wrong while I was saving your ticket. Please try again later.");
}
}
else
{
await context.PostAsync("Ok. The ticket was not created. You can start again if you want.");
}
context.Done <object>(null);
}
public async Task IssueConfirmedMessageReceivedAsync(IDialogContext context, IAwaitable <bool> argument)
{
var confirmed = await argument;
if (confirmed)
{
var api = new TicketAPIClient();
var ticketId = await api.PostTicketAsync(this.category, this.severity, this.description);
if (ticketId != -1)
{
var message = context.MakeMessage();
message.Attachments = new List <Attachment>
{
new Attachment
{
ContentType
= "application/vnd.microsoft.card.adaptive",
Content = CreateCard(ticketId, this.category,
this.severity, this.description)
}
};
await context.PostAsync(message);
}
else
{
await context.PostAsync("サポートチケットの発行中に" +
"エラーが発生しました。" +
"恐れ入りますが、後ほど再度お試しください");
}
}
else
{
await context.PostAsync("サポートチケットの発行を中止しました。" +
"サポートチケット発行が必要な場合は再度やり直してください。");
}
context.Done <object>(null);
}