// Submits the ticket to the database.
private void btnSubmitTicket_Click(object sender, EventArgs e)
{
if (rtxFaultDescription.Text == "")
{
MessageBox.Show("No description for the problem was provided!", "Warning!", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
else
{
string clientID = cmbClient.SelectedValue.ToString();
string fault = rtxFaultDescription.Text;
int typeOfServiceID = int.Parse(cmbTypeOfService.SelectedValue.ToString().Substring(0, cmbTypeOfService.SelectedValue.ToString().IndexOf('-')));
int technicianID = 0;
if (cmbTechnician.Items.Count != 0)
{
technicianID = int.Parse(cmbTechnician.SelectedValue.ToString());
}
int productID = int.Parse(cmbProduct.SelectedValue.ToString().Substring(0, cmbProduct.SelectedValue.ToString().IndexOf('-')));
Ticket ticket = new Ticket(0, clientID, fault, new Service(0, productID, typeOfServiceID, technicianID), DateTime.Now, true);
ticket.AddTicket();
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
}
public ActionResult Support()
{
string title = "Support";
Load(title);
if (postData != null)
{
string ticketTitle = postData.ContainsKey("title") ? Convert.ToString(postData["title"]) : "";
int categoryID = postData.ContainsKey("categoryID") ? Convert.ToInt32(postData["categoryID"]) : -1;
string comment = postData.ContainsKey("comment") ? Convert.ToString(postData["comment"]) : "";
int rating = postData.ContainsKey("rating") ? Convert.ToInt32(postData["rating"]) : -1;
string name = postData.ContainsKey("name") ? Convert.ToString(postData["name"]) : "";
string email = postData.ContainsKey("email") ? Convert.ToString(postData["email"]) : "";
string phone = postData.ContainsKey("phone") ? Convert.ToString(postData["phone"]) : "";
Ticket ticket = new Ticket(ticketTitle, categoryID, rating, comment, name, email, phone);
ticket.AddTicket();
return(Content("success"));
}
else
{
return(View(title));
}
}