public bool Handle(Dto.EventBus.DoctorAcceptEvent evt)
{
try
{
if (evt == null || string.IsNullOrEmpty(evt.DoctorID))
{
return(true);
}
DoctorTaskService bll = new DoctorTaskService();
if (evt.ServiceType == EnumDoctorServiceType.VidServiceType || evt.ServiceType == EnumDoctorServiceType.AudServiceType)
{
if (!bll.AcceptVideoCompleted(evt))
{
return(false);
}
}
else if (evt.ServiceType == EnumDoctorServiceType.PicServiceType)
{
if (!bll.AcceptTextConsultCompletd(evt))
{
return(false);
}
}
#region 更新监控指标（记录处理订单的医生）
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("DoctorID", evt.DoctorID);
values.Add("DoctorName", evt.DoctorName);
if (!service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = evt.ServiceID,
Values = values
}))
{
return(false);
}
#endregion
return(true);
}
catch (Dto.Exceptions.TaskConcurrentTakeException ex)
{
return(true);
}
catch (Exception E)
{
LogHelper.DefaultLogger.Error(E.Message, E);
}
return(false);
}
public bool Handle(EventBus.Events.ChannelChargingEvent evt)
{
try
{
if (evt == null)
{
return(true);
}
var room = roomService.GetChannelInfo(evt.ChannelID);
#region 校验：就诊已经结束则停止计费
if (room == null || room.RoomState == EnumRoomState.AlreadyVisit)
{
return(true);
}
#endregion
#region 校验：计费已经停止则停止计费
if (room.ChargingState == EnumRoomChargingState.Stoped)
{
return(true);
}
#endregion
#region 校验：计费已经暂停则停止计费
if (room.ChargingState == EnumRoomChargingState.Paused)
{
return(true);
}
#endregion
#region 校验：计费没有开始则停止计费
if (room.ChargingState != EnumRoomChargingState.Started)
{
return(true);
}
#endregion
using (MQChannel mqChannel = new MQChannel())
{
room.TotalTime += evt.Interval;//总消耗
#region 更新监控指标（记录服务时长，总耗时，就诊是否结束标志）
var order = orderService.GetOrder("", room.ServiceID);
if (order != null)
{
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("VisitingServiceChargingState", room.ChargingState.ToString()); //就诊暂停标志
values.Add("VisitingServiceDurationSeconds", room.Duration.ToString()); //就诊服务时长
values.Add("VisitingServiceElapsedSeconds", room.TotalTime.ToString()); //就诊消耗时长
values.Add("VisitingRoomState", room.RoomState.ToString()); //就诊消耗时长
if (!service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = order.OrderNo,
Values = values
}))
{
return(false);
}
}
#endregion
//使用逻辑时间，分布式系统下存在时钟不同步问题，通过上次计费的时间增加15秒得到当前时间
var Now = evt.ChargingTime.AddSeconds(evt.Interval);
room.ChargingSeq = evt.Seq; //时钟序号
room.ChargingTime = Now; //计费时间
room.ChargingInterval = evt.Interval; //时钟周期
//计费结束
if ((room.TotalTime >= room.Duration && room.Duration > 0) || (room.Duration <= 0 && room.TotalTime > 60 * 30))
{
#region 计费结束
room.RoomState = XuHos.Common.Enum.EnumRoomState.AlreadyVisit;
room.EndTime = Now;//这里使用逻辑时间（不要使用系统时间）
if (roomService.CompareAndSetChannelInfo(room))
{
var DoctorUid = roomService.GetChannelUsersInfo(room.ChannelID).FirstOrDefault(a => a.UserType == EnumUserType.Doctor);
if (DoctorUid == null)
{
return(false);
}
else
{
#region 更新订单状态
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType ||
room.ServiceType == EnumDoctorServiceType.PicServiceType ||
room.ServiceType == EnumDoctorServiceType.Consultation)
{
//订单完成
if (!orderService.Complete("", room.ServiceID))
{
return(false);
}
}
#endregion
//语音、视频看诊
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
#region 发送频道房间挂断消息
if (!imService.SendGroupCustomMsg(evt.ChannelID, DoctorUid.identifier, new BLL.Sys.DTOs.Request.RequestIMCustomMsgRoomTurnOff()
{
Data = new RequestConversationRoomStatusDTO()
{
ChannelID = room.ChannelID,
Duration = room.Duration,
ServiceID = room.ServiceID,
ServiceType = room.ServiceType,
State = room.RoomState,
TotalTime = room.TotalTime,
DisableWebSdkInteroperability = room.DisableWebSdkInteroperability,
},
Desc = "本次就诊已结束"
}))
{
return(false);
}
#endregion
}
return(true);
}
}
#endregion
}
//不限制时长，会长期占用服务端资源。现在计费之前都会设置默认时长。在没有设置默认时长的时候则是小于0的数据
else if (room.Duration <= 0)
{
#region 计费中
if (roomService.CompareAndSetChannelInfo(room))
{
//发布延时消息，15秒为一个周期。消费端收到消息后重新计算房间已通话时间。
return(mqChannel.Publish <EventBus.Events.ChannelChargingEvent>(new EventBus.Events.ChannelChargingEvent()
{
ChannelID = evt.ChannelID,
Seq = evt.Seq + 1,
ChargingTime = Now,
Interval = evt.Interval
}, evt.Interval));
}
else
{
return(false);
}
#endregion
}
//计费未结束，继续计费
else if (room.TotalTime < room.Duration)
{
#region 计费中
if (roomService.CompareAndSetChannelInfo(room))
{
var Interval = room.Duration - room.TotalTime;
mqChannel.BeginTransaction();
#region 检查：是否需要发送续费消息.接近一分钟时发送
var Duration = (room.Duration <= 0 ? 0 : room.Duration);
var TotalTime = room.TotalTime > Duration ? Duration : room.TotalTime;
if (room.ChargingSeq == (room.Duration / room.ChargingInterval) - (60 / room.ChargingInterval))
{
//获取患者信息
var otherUser = roomService.GetChannelUsersInfo(room.ChannelID).Where(a => a.UserType != EnumUserType.Doctor);
#region 药店不需要发送续费消息
if (!otherUser.Any(a => a.UserType == EnumUserType.Drugstore))
{
if (!mqChannel.Publish <EventBus.Events.ChannelExpireEvent>(new EventBus.Events.ChannelExpireEvent()
{
ServiceID = room.ServiceID
}))
{
return(false);
}
}
#endregion
}
#endregion
//剩余时间大于一个时钟周期，那么按照正常时钟15秒处理
if (Interval > evt.Interval)
{
//发布延时消息，15秒为一个周期。消费端收到消息后重新计算房间已通话时间。
if (!mqChannel.Publish <EventBus.Events.ChannelChargingEvent>(new EventBus.Events.ChannelChargingEvent()
{
ChannelID = evt.ChannelID,
Seq = evt.Seq + 1,
ChargingTime = Now,
Interval = evt.Interval
}, evt.Interval))
{
return(false);
}
}
//如果小于小于时钟周期那么，按照剩余时间执行
else
{
//发布延时消息，15秒为一个周期。消费端收到消息后重新计算房间已通话时间。
if (!mqChannel.Publish <EventBus.Events.ChannelChargingEvent>(new EventBus.Events.ChannelChargingEvent()
{
ChannelID = evt.ChannelID,
Seq = evt.Seq + 1,
ChargingTime = Now,
Interval = evt.Interval
}, evt.Interval))
{
return(false);
}
}
mqChannel.Commit();
return(true);
}
else
{
return(false);
}
#endregion
}
}
}
catch (Exception ex)
{
XuHos.Common.LogHelper.WriteError(ex);
}
return(false);
}
public bool Handle(Dto.EventBus.ChannelCreatedEvent evt)
{
if (evt == null)
{
return(true);
}
if (evt.ServiceType == EnumDoctorServiceType.PicServiceType)
{
var LockName = $"{typeof(IfTextConsultCallDrKangAnswer)}:{evt.ChannelID}";
var lockValue = Guid.NewGuid().ToString("N");
//获取分布式锁，获取锁失败时进行锁等待（锁超时时间2秒）
if (LockName.Lock(lockValue, TimeSpan.FromSeconds(5)))
{
try
{
var room = roomService.GetChannelInfo(evt.ChannelID);
#region 频道不可用则返回重试
if (!room.Enable)
{
return(false);
}
#endregion
#region 发送用户的内容到聊天窗口
//避免重复，去重复
var CacheKey_Derep = new StringCacheKey(StringCacheKeyType.SysDerep_ChannelConsultContentMsg, evt.ChannelID.ToString());
if (!CacheKey_Derep.FromCache <bool>())
{
if (!userOPDRegisterService.SendConsultContent(evt.ChannelID, evt.ServiceID))
{
return(false);
}
else
{
true.ToCache(CacheKey_Derep, TimeSpan.FromMinutes(5));
}
}
#endregion
#region 康博士处理
//已经启用了康博士
if (!string.IsNullOrEmpty(HealthCloud.Consultation.Services.DrKang.Configuration.Config.drKangEnable) &&
(HealthCloud.Consultation.Services.DrKang.Configuration.Config.drKangEnable == "1" ||
HealthCloud.Consultation.Services.DrKang.Configuration.Config.drKangEnable.ToUpper() == bool.TrueString.ToUpper())
)
{
try
{
#region 检查当前咨询中康博士回答情况，判断是否还需要继续使用康博士
var cacheKey_Channel_DrKangState = new StringCacheKey(StringCacheKeyType.Channel_DrKangState, evt.ChannelID.ToString());
var Channel_DrKangState = cacheKey_Channel_DrKangState.FromCache <string>();
switch (Channel_DrKangState)
{
//问答结束，没有匹配的疾病
case "nullMatchDisease":
//问答结束，已有明确诊断
case "diagnosis":
//无法响应回复
case "nullMatchResponse":
//禁用(医生已回复)
case "disabled":
//出现异常
case "exception":
return(true);
}
#endregion
var robotIdentifier = 0;
var robotName = "医生助理";
var robotPhotoUrl = "";
//图文咨询记录
var consult = userOPDRegisterService.Single(evt.ServiceID);
#region 图文咨询记录不存在、有医生处理、医生已经回复、咨询已完成、咨询已取消都直接忽略
if (consult == null ||
consult.OPDState == EnumOPDState.Replied ||
consult.OPDState == EnumOPDState.Completed ||
consult.OPDState == EnumOPDState.Canceled
)
{
//记录最后一次问答的状态
"disabled".ToCache(cacheKey_Channel_DrKangState);
return(true);
}
#endregion
#region 康博士加入到频道中
robotIdentifier = 0;
//康博士加入群组
if (!imservice.AddGroupMember(room.ConversationRoomID, new List <int>()
{
robotIdentifier
}))
{
return(false);
}
//新增群组成员
if (!roomService.InsertChannelMembers(room.ConversationRoomID, new List <RequestChannelMemberDTO>()
{
new RequestChannelMemberDTO()
{
Identifier = robotIdentifier,
UserID = "",
UserMemberID = "",
UserType = EnumUserType.SysRobot,
PhotoUrl = robotPhotoUrl,
UserENName = robotName,
UserCNName = robotName
}
}))
{
return(false);
}
#endregion
if (consult != null)
{
//咨询内容不为空
if (!string.IsNullOrEmpty(consult.ConsultContent))
{
if (consult.Member != null)
{
#region 使用康博士，记录最后的处理状态，并返回康博士的回答
var SayHello = "";
var QuestionTopic = "";
var QuestionAnswer = new List <string>();
var ret = drKangService.setBaseMsg(
consult.Member.MemberName,
"",
consult.ConsultContent,
consult.Member.Gender == EnumUserGender.Male ? "男" : "女",
consult.OPDRegisterID);
//没有与症状匹配的模板
if (ret.type == "nullMatchTemplate")
{
//康博士无能为力，医生参与吧
SayHello = "您好，我是医生的助理！为了更好的为您服务，需要了解您的病情";
QuestionTopic = "请详细描述您的症状";
}
else if (ret.type == "nullMatchSymptom")
{
//康博士无能为力，医生参与吧
SayHello = "您好，我是医生的助理！为了更好的为您服务，需要了解您的病情";
QuestionTopic = "请详细描述您的症状";
}
//匹配到多个模板需要跟用户确认（）
else if (ret.type == "confirmTemplate")
{
//返回提示内容,需要在跟患者确认。
SayHello = "您好，我是医生的助理！为了更好的为您服务，需要了解您的病情";
QuestionTopic = ret.body;
}
//问答阶段
else if (ret.type == "acking")
{
SayHello = "您好，我是医生的助理！为了更好的为您服务，需要了解您的病情";
QuestionTopic = ret.body;
QuestionAnswer = ret.answer;
//返回提示信息，正在问答阶段，医生这时候是否能够介入？
}
//问答结束，没有匹配的疾病
else if (ret.type == "nullMatchDisease")
{
//没有明确的诊断，需要医生参与
SayHello = "您好，我是医生的助理！您的情况我已转达给了医生，请耐心等待医生的回复。";
QuestionTopic = "";
}
//问答结束，已有明确诊断
else if (ret.type == "diagnosis")
{
SayHello = "您好，我是医生的助理！您的情况我已转达给了医生，请耐心等待医生的回复。";
QuestionTopic = ret.body;
//返回诊断给客户
}
//无法回答
else if (ret.type == "nullMatchResponse")
{
//康博士无法回答的问题，需人工介入
SayHello = "您好，我是医生的助理！您的情况我已转达给了医生，请耐心等待医生的回复。";
QuestionTopic = "";
}
//记录最后一次问答的状态
ret.type.ToCache(cacheKey_Channel_DrKangState);
#endregion
#region 更新监控指标
var values = new Dictionary <string, string>();
values.Add("DrKangState", ret.type);//康博士问诊状态
if (!moniorIndexService.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = consult.OPDRegisterID,
Values = values
}))
{
return(false);
}
#endregion
#region 使用非医生的身份，回答给用户
//避免重复，去重复
var CacheKey_DerepCallDrKangAnswerMsg = new StringCacheKey(StringCacheKeyType.SysDerep_ChannelCallDrKangAnswerMsg, evt.ChannelID.ToString());
if (!CacheKey_DerepCallDrKangAnswerMsg.FromCache <bool>())
{
using (MQChannel channle = new MQChannel())
{
channle.BeginTransaction();
#region 发送欢迎语句
if (!string.IsNullOrEmpty(SayHello))
{
channle.Publish(new Dto.EventBus.ChannelSendGroupMsgEvent <string>()
{
ChannelID = evt.ChannelID,
FromAccount = robotIdentifier,
Msg = SayHello
}, 2);
}
#endregion
#region 发送提问
//发送问题
if (!string.IsNullOrEmpty(QuestionTopic))
{
if (QuestionAnswer.Count > 0)
{
//发送自定义消息，客户端需要解析。采用点选的方式选择问题
channle.Publish(new Dto.EventBus.ChannelSendGroupMsgEvent <RequestIMCustomMsgSurvey>()
{
ChannelID = evt.ChannelID,
FromAccount = robotIdentifier,
Msg = new RequestIMCustomMsgSurvey()
{
Desc = QuestionTopic,
Data = new RadioTopic()
{
Answer = QuestionAnswer
}
}
}, 4);
}
else
{
//发送文字消息
channle.Publish(new Dto.EventBus.ChannelSendGroupMsgEvent <string>()
{
ChannelID = evt.ChannelID,
FromAccount = robotIdentifier,
Msg = QuestionTopic
}, 4);
}
}
#endregion
channle.Commit();
true.ToCache(CacheKey_DerepCallDrKangAnswerMsg, TimeSpan.FromMinutes(5));
return(true);
}
}
#endregion
}
}
else
{
//记录没有设置基本信息（用户第一次提问时重试）
"notSetBaseMsg".ToCache(cacheKey_Channel_DrKangState);
}
}
}
catch (Exception ex)
{
#region 更新监控指标
var values = new Dictionary <string, string>();
values.Add("DrKangState", "exception");//康博士问诊状态
if (!moniorIndexService.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = room.ServiceID,
Values = values
}))
{
return(false);
}
else
{
return(true);
}
#endregion
}
}
else
{
return(true);
}
#endregion
}
catch (Exception E)
{
HealthCloud.Common.Log.LogHelper.DefaultLogger.Error(E.Message, E);
return(false);
}
finally
{
LockName.UnLock(lockValue);
}
}
else
{
return(false);
}
}
return(true);
}
public bool Handle(EventBus.Events.ChannelStateChangedEvent evt)
{
DTO.ConversationRoomDTO room = null;
try
{
if (evt == null)
{
return(true);
}
if (string.IsNullOrEmpty(evt.FromUserID))
{
return(true);
}
//获取房间信息
room = roomService.GetChannelInfo(evt.ChannelID);
#region 参数校验：房间不存在的则不允许修改
if (room == null)
{
return(true);
}
#endregion
var userInfo = userService.GetUserInfoByUserId(evt.FromUserID);
var CurrentOperatorUserIdentifier = userInfo.identifier;
var RoomStateChangeMsgDesc = "";
var RoomOperatorType = "";
var RoomOperatorRemark = "";
//结束看诊
if (evt.State == EnumRoomState.AlreadyVisit)
{
if (userInfo.UserType == EnumUserType.Doctor)
{
#region 停止计费
if (room.ChargingState == EnumRoomChargingState.Started && !roomService.PauseCharging(evt.ChannelID))
{
return(false);
}
#endregion
#region 更新订单状态
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType ||
room.ServiceType == EnumDoctorServiceType.PicServiceType ||
room.ServiceType == EnumDoctorServiceType.Consultation)
{
//订单完成
if (!orderService.Complete("", room.ServiceID))
{
XuHos.Common.LogHelper.WriteWarn($"订单完成失败,ServiceID={room.ServiceID}");
return(false);
}
}
#endregion
#region 更新监控指标（记录服务时长，总耗时，就诊是否结束标志）
var order = orderService.GetOrder("", room.ServiceID);
if (order != null)
{
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("VisitingServiceChargingState", room.ChargingState.ToString()); //就诊暂停标志
values.Add("VisitingServiceDurationSeconds", room.Duration.ToString()); //就诊服务时长
values.Add("VisitingServiceElapsedSeconds", room.TotalTime.ToString()); //就诊消耗时长
values.Add("VisitingRoomState", room.RoomState.ToString()); //就诊暂停标志
if (!service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = order.OrderNo,
Values = values
}))
{
return(false);
}
}
#endregion
//语音、视频看诊
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
var DoctorID = "";
#region 获取医生编号
if (room.ServiceType == EnumDoctorServiceType.AudServiceType || room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
BLL.UserOPDRegisterService bllOPD = new UserOPDRegisterService("");
//获取预约信息
var opd = bllOPD.Single <UserOPDRegister>(room.ServiceID);
if (opd != null)
{
DoctorID = opd.DoctorID;
}
else
{
XuHos.Common.LogHelper.WriteWarn("房间 " + room.ChannelID + " 对应的预约记录不存在");
}
}
#endregion
var DoctorUid = uidService.GetDoctorIMUid(DoctorID);
#region 发送候诊队列通知
roomService.SendWaitingQueueChangeNotice(DoctorID);
#endregion
}
RoomOperatorRemark = $"";
RoomOperatorType = "Hangup";
RoomStateChangeMsgDesc = "医生已结束看诊，请对本次服务作出评价";
}
else
{
//无效请求
return(true);
}
}
else if (evt.State == EnumRoomState.Waiting)
{
//取消呼叫
if (userInfo.UserType == EnumUserType.Doctor)
{
RoomStateChangeMsgDesc = "医生取消了呼叫";
RoomOperatorType = "Call_Cancel";
}
else
{
RoomStateChangeMsgDesc = "患者正在候诊，等待医生呼叫";
RoomOperatorType = "Wait";
#region 修改状态并设置分诊编号
room.RoomState = evt.State;
room.TriageID = XuHos.Common.Utility.SeqIDHelper.GetSeqId();
//修改就诊时间和开始就诊时间
if (!roomService.CompareAndSetChannelInfo(room))
{
XuHos.Common.LogHelper.WriteWarn($"修改房间信息失败,ChannelID={room.ChannelID}");
return(false);
}
#endregion
#region 发送患者进入诊室的通知
if (userInfo.UserType == EnumUserType.User || userInfo.UserType == EnumUserType.Drugstore)
{
using (XuHos.EventBus.MQChannel mqChannel = new MQChannel())
{
if (!mqChannel.Publish <EventBus.Events.UserNoticeEvent>(new EventBus.Events.UserNoticeEvent()
{
NoticeType = EnumNoticeSecondType.DoctorVidUserEnterRoomNotice,
ServiceID = room.ServiceID
}))
{
XuHos.Common.LogHelper.WriteWarn($"Publis UserNoticeEvent失败,ServiceID={room.ServiceID}");
return(false);
}
}
}
#endregion
}
}
else if (evt.State == EnumRoomState.Calling)
{
//医生呼叫患者
if (userInfo.UserType == EnumUserType.Doctor)
{
RoomOperatorType = "Calling";
RoomStateChangeMsgDesc = "医生正在呼叫，等待患者接听";
using (XuHos.EventBus.MQChannel mqChannel = new MQChannel())
{
if (!mqChannel.Publish <EventBus.Events.UserNoticeEvent>(new EventBus.Events.UserNoticeEvent()
{
NoticeType = EnumNoticeSecondType.UserVidDoctorCallNotice,
ServiceID = room.ServiceID
}))
{
return(false);
}
}
}
else
{
//无效请求
return(true);
}
}
else if (evt.State == EnumRoomState.InMedicalTreatment)
{
if (userInfo.UserType == EnumUserType.Doctor)
{
//无效请求
return(true);
}
//患者接听
else
{
RoomOperatorType = "Calling_Answer";
RoomStateChangeMsgDesc = "患者已进入诊室";
#region 修改订单状态，用户将不能够再取消订单
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
#region 语音/视频 修改订单状态（配送中）
if (!orderService.LogisticWithDistributionIn(room.ServiceID))
{
return(false);
}
#endregion
}
else if (room.ServiceType == EnumDoctorServiceType.PicServiceType)
{
#region 图文咨询 修改订单状态（配送中）
BLL.OrderService bllOrder = new OrderService(evt.FromUserID);
if (!bllOrder.LogisticWithDistributionIn(room.ServiceID))
{
return(false);
}
#endregion
}
#endregion
#region 计算候诊耗时并更新统计指标
var log = roomService.GetChannelLastLog(room.ConversationRoomID, "Wait");
var order = orderService.GetOrder("", room.ServiceID);
if (log != null && order != null)
{
//候诊耗时
var WaitingElapsedSeconds = (DateTime.Now - log.OperationTime).TotalSeconds;
RoomOperatorRemark = $"用户候诊用时{WaitingElapsedSeconds}秒";
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("WaitingElapsedSeconds", WaitingElapsedSeconds.ToString());
//更新候诊总耗时，指标=原指标+新指标
if (!service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = order.OrderNo,
Values = values
}, true))
{
return(false);
}
}
#endregion
}
}
else if (evt.State == EnumRoomState.NoTreatment)
{
if (userInfo.UserType == EnumUserType.Doctor)
{
RoomOperatorType = "Calling_Cancel";
RoomStateChangeMsgDesc = "医生取消了呼叫";
}
else
{
RoomOperatorType = "Waiting_Cancel";
RoomStateChangeMsgDesc = "患者取消了候诊";
}
//发送指令前状态是在就诊中
if (evt.ExpectedState == EnumRoomState.InMedicalTreatment)
{
#region 停止计费
if (room.ChargingState == EnumRoomChargingState.Started && !roomService.PauseCharging(evt.ChannelID))
{
return(false);
}
#endregion
}
}
else if (evt.State == EnumRoomState.Disconnection)
{
if (userInfo.UserType == EnumUserType.Doctor)
{
RoomOperatorType = "Leave";
RoomStateChangeMsgDesc = "医生已离开";
}
else
{
RoomOperatorType = "Leave";
RoomStateChangeMsgDesc = "患者已离开";
}
#region 停止计费
if (room.ChargingState == EnumRoomChargingState.Started && !roomService.PauseCharging(evt.ChannelID))
{
return(false);
}
#endregion
}
else if (evt.State == EnumRoomState.WaitAgain)
{
RoomOperatorType = "Waiting";
RoomStateChangeMsgDesc = "患者正在候诊，等待医生呼叫";
}
if (room.Enable)
{
var State = room.RoomState;
//兼容移动端状态
if (State == EnumRoomState.WaitAgain)
{
State = EnumRoomState.Waiting;
}
///写入日志
if (!roomService.InsertChannelLog(room.ConversationRoomID,
userInfo.UserID,
userInfo.UserCNName,
RoomOperatorType,
RoomStateChangeMsgDesc,
RoomOperatorRemark))
{
return(false);
}
if (!imService.SendGroupCustomMsg(evt.ChannelID, CurrentOperatorUserIdentifier, new BLL.Sys.DTOs.Request.RequestCustomMsgRoomStateChanged()
{
Data = new RequestConversationRoomStatusDTO()
{
ChannelID = evt.ChannelID,
State = State,
ServiceID = room.ServiceID,
ServiceType = room.ServiceType,
Duration = room.Duration,
ChargingState = room.ChargingState,
TotalTime = room.TotalTime,
DisableWebSdkInteroperability = room.DisableWebSdkInteroperability
},
Desc = RoomStateChangeMsgDesc
}))
{
return(false);
}
}
}
catch (XuHos.Integration.QQCloudy.InvalidGroupException)
{
if (room != null)
{
room.Enable = false;
if (roomService.CompareAndSetChannelInfo(room))
{
new XuHos.Service.EventHandlers.ChanneCreateEvent.DefaultHandler().Handle(new EventBus.Events.ChannelCreateEvent()
{
ChannelID = evt.ChannelID,
ServiceID = room.ServiceID,
ServiceType = room.ServiceType
});
}
}
return(false);
}
catch (Exception E)
{
LogHelper.WriteError(E);
return(false);
}
return(true);
}
public bool Handle(Dto.EventBus.ChannelNewMsgEvent evt)
{
if (evt == null)
{
return(true);
}
//已经启用了康博士
if (!string.IsNullOrEmpty(HealthCloud.Consultation.Services.DrKang.Configuration.Config.drKangEnable) &&
(HealthCloud.Consultation.Services.DrKang.Configuration.Config.drKangEnable == "1" ||
HealthCloud.Consultation.Services.DrKang.Configuration.Config.drKangEnable.ToUpper() == bool.TrueString.ToUpper())
)
{
try
{
//是通过客户端发送的
if (evt.OptPlatform != "RESTAPI" && evt.ServiceType == EnumDoctorServiceType.PicServiceType)
{
#region 检查当前咨询中康博士回答情况，判断是否还需要继续使用康博士
var cacheKey_Channel_DrKangState = new StringCacheKey(StringCacheKeyType.Channel_DrKangState, evt.ChannelID.ToString());
var Channel_DrKangState = cacheKey_Channel_DrKangState.FromCache <string>();
switch (Channel_DrKangState)
{
//问答结束，没有匹配的疾病
case "nullMatchDisease":
//问答结束，已有明确诊断
case "diagnosis":
//无法响应回复
case "nullMatchResponse":
//禁用(医生已回复)
case "disabled":
//出现异常
case "exception":
return(true);
}
#endregion
//文字内容才识别
if (evt.Messages.Length > 0 && evt.Messages[0].MessageContent.Contains("\"MsgType\":\"TIMTextElem\""))
{
var room = roomService.GetChannelInfo(evt.ChannelID);
//医生未接诊
if (room != null && room.RoomState == EnumRoomState.NoTreatment)
{
#region 医生未回答
//获取用户的信息
var userInfo = roomService.GetChannelUsersInfo(evt.ChannelID).Where(t =>
t.identifier == Convert.ToInt32(evt.FromAccount)).FirstOrDefault();
//获取医生信息
var sendMsgFromAccount = 0;
//用户回复了
if (userInfo != null && userInfo.UserType == EnumUserType.User)
{
// { "MsgContent":{ "Text":"头疼"},"MsgType":"TIMTextElem"}
var msg = JsonHelper.FromJson <Msg>(evt.Messages[0].MessageContent);
if (msg != null && msg.MsgType == "TIMTextElem" && msg.MsgContent != null)
{
var text = msg.MsgContent["Text"];
try
{
#region 使用康博士，记录最后的处理状态，并返回康博士的回答
Services.DrKang.Model.ResponseResultDataDTO ret = null;
//首次的时候没有设置基本信息，如果是通过一键呼叫或者其他服务转过来的则没有设置。
if (Channel_DrKangState == "notSetBaseMsg")
{
ret = drKangService.setBaseMsg(userInfo.MemberID, "", text, userInfo.Gender == EnumUserGender.Male ? "男" : "女", room.ServiceID);
}
else
{
//调用康博士导诊接口
ret = drKangService.drKangGuide(text, evt.ServiceID);
}
var QuestionTopic = "";
var QuestionAnswer = new List <string>();
var DrKangTrueSymptom = "";
var DrKangDisease = "";
//没有与症状匹配的模板
if (ret.type == "nullMatchSymptom")
{
QuestionTopic = "您的情况我已转达给了医生，请耐心等待医生的回复。";
//康博士无能为力，医生参与吧
}
//没有与症状匹配的模板
else if (ret.type == "nullMatchTemplate")
{
//康博士无能为力，医生参与吧
QuestionTopic = "您的情况我已转达给了医生，请耐心等待医生的回复。";
}
//匹配到多个模板需要跟用户确认（）
else if (ret.type == "confirmTemplate")
{
QuestionTopic = ret.body;
//返回提示内容,需要在跟患者确认。
}
//问答阶段
else if (ret.type == "acking")
{
QuestionTopic = ret.body;
QuestionAnswer = ret.answer;
//返回提示信息，正在问答阶段，医生这时候是否能够介入？
}
//问答结束，没有匹配的疾病
else if (ret.type == "nullMatchDisease")
{
QuestionTopic = "您的情况我已转达给了医生，请耐心等待医生的回复。";
//没有明确的诊断，需要医生参与
}
//问答结束，已有明确诊断
else if (ret.type == "diagnosis")
{
var diagnosisRet = drKangService.getInterrogationRecord(evt.ServiceID);
DrKangTrueSymptom = diagnosisRet.trueSymptom;
DrKangDisease = diagnosisRet.disease;
//QuestionTopic = $"您的症状为:{diagnosisRet.trueSymptom},可能患有{diagnosisRet.disease}疾病。该情况我已转达给了医生，请耐心等待医生的正式回复。";
QuestionTopic = $"您的症状为:{diagnosisRet.trueSymptom}。该情况我已转达给了医生，请耐心等待医生的正式回复。";
}
//无法回答
else if (ret.type == "nullMatchResponse")
{
QuestionTopic = "您的情况我已转达给了医生，请耐心等待医生的回复。";
//康博士无法回答的问题，需人工介入
}
//记录最后一次问答的状态
ret.type.ToCache(cacheKey_Channel_DrKangState);
#endregion
#region 更新监控指标
var values = new Dictionary <string, string>();
values.Add("DrKangState", ret.type);//康博士问诊状态
if (!string.IsNullOrEmpty(DrKangDisease))
{
values.Add("DrKangDisease", DrKangDisease);//康博士问诊状态
}
if (!string.IsNullOrEmpty(DrKangTrueSymptom))
{
values.Add("DrKangTrueSymptom", DrKangTrueSymptom);//康博士问诊状态
}
if (!moniorIndexService.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = evt.ServiceID,
Values = values
}))
{
return(false);
}
#endregion
#region 使用非医生的身份，回答给用户
using (MQChannel channle = new MQChannel())
{
if (QuestionAnswer.Count > 0)
{
return(channle.Publish(new Dto.EventBus.ChannelSendGroupMsgEvent <RequestIMCustomMsgSurvey>()
{
ChannelID = evt.ChannelID,
FromAccount = sendMsgFromAccount,
Msg = new RequestIMCustomMsgSurvey()
{
Desc = QuestionTopic,
Data = new RadioTopic()
{
Answer = QuestionAnswer
}
}
}));
}
else
{
return(channle.Publish(new Dto.EventBus.ChannelSendGroupMsgEvent <string>()
{
ChannelID = evt.ChannelID,
FromAccount = sendMsgFromAccount,
Msg = QuestionTopic
}));
}
}
#endregion
}
catch
{
#region 出现异常，则记录下来
var values = new Dictionary <string, string>();
values.Add("DrKangState", "exception");//康博士问诊状态
if (!moniorIndexService.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = evt.ServiceID,
Values = values
}))
{
return(false);
}
else
{
return(true);
}
#endregion
}
}
}
#endregion
}
else
{
//医生已经回答
"disabled".ToCache(cacheKey_Channel_DrKangState, TimeSpan.FromHours(24));
}
}
}
}
catch (Exception ex)
{
LogHelper.DefaultLogger.Error(ex);
return(false);
}
}
else
{
return(true);
}
return(true);
}
public bool Handle(EventBus.Events.OrderPayCompletedEvent evt)
{
if (evt == null || evt.OrderNo == "")
{
return(true);
}
var opd = opdService.Single(evt.OrderOutID);
if (opd != null)
{
#region 需分诊的订单，等分诊后再处理
if (opd.DoctorTriage.IsToGuidance == true)
{
return(true);
}
#endregion
var user = userService.GetUserInfoByUserId(opd.UserID);
if (user != null)
{
var DoctorName = "-";
var DoctorID = "";
//正常预约的记录
if (opd.DoctorID != "")
{
var doctor = doctorService.GetDoctorDetail(opd.DoctorID);
DoctorID = doctor.DoctorID;
DoctorName = doctor.DoctorName;
}
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("UserID", opd.UserID + "");
values.Add("UserName", user.UserCNName + "");
values.Add("UserSource", user.OrgID + "");
values.Add("UserLevel", user.UserLevel.ToString());
values.Add("DoctorID", DoctorID); //医生编号 DoctorAcceptEvent 中维护
values.Add("DoctorName", DoctorName); //医生名称 DoctorAcceptEvent 中维护
values.Add("WaitingElapsedSeconds", "-"); //候诊消耗时长 ChannelStateChangedEvent 中维护
values.Add("VisitingRoomState", "-"); //就诊结束标志 ChannelChargingEvent/ChannelStateChangedEvent 中维护
values.Add("VisitingServiceChargingState", "-"); //服务计费标志 ChannelChargingEvent 中维护
values.Add("VisitingServiceDurationSeconds", "-"); //就诊服务时长 ChannelChargingEvent 中维护
values.Add("VisitingServiceElapsedSeconds", "-"); //就诊消耗时长 ChannelChargingEvent 中维护
values.Add("RecipeTotalCount", "-"); //处方总数量 RecipeSignSubmitEvent 中维护
values.Add("RecipeSignedCount", "-"); //处方签名数量 RecipeSignCallbackEvent 中维护
values.Add("FallbackRemark", "-");
values.Add("FallbackFlag", "-");
values.Add("DrKangState", "-");//康博士问诊状态
service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = evt.OrderNo,
Values = values
});
}
}
return(true);
}
public bool Handle(Dto.EventBus.ChannelStateChangedEvent evt)
{
ResponseConversationRoomDTO room = null;
try
{
if (evt == null)
{
return(true);
}
if (string.IsNullOrEmpty(evt.FromUserID))
{
return(true);
}
//获取房间信息
room = roomService.GetChannelInfo(evt.ChannelID);
#region 参数校验：房间不存在的则不允许修改
if (room == null)
{
return(true);
}
#endregion
var CurrentOperatorUserIdentifier = evt.FromUseridentifier;
var RoomStateChangeMsgDesc = "";
var RoomOperatorType = "";
var RoomOperatorRemark = "";
//结束看诊
if (evt.State == EnumRoomState.AlreadyVisit)
{
if (evt.UserType == EnumUserType.Doctor)
{
#region 停止计费
if (room.ChargingState == EnumRoomChargingState.Started && !roomService.PauseCharging(evt.ChannelID))
{
return(false);
}
#endregion
#region 更新订单状态
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType ||
room.ServiceType == EnumDoctorServiceType.PicServiceType ||
room.ServiceType == EnumDoctorServiceType.Consultation)
{
//订单完成
throw new NotImplementedException("未实现订单完成");
//if (!orderService.Complete("", room.ServiceID))
//{
// KMEHosp.Common.LogHelper.WriteWarn($"订单完成失败,ServiceID={room.ServiceID}");
// return false;
//}
}
#endregion
#region 提交处方签名
using (MQChannel mqChannel = new MQChannel())
{
if (!mqChannel.Publish(new Dto.EventBus.RecipeSignSubmitEvent()
{
ServiceID = room.ServiceID
}))
{
LogHelper.DefaultLogger.Error($"发布RecipeSignSubmitEvent失败,ServiceID={room.ServiceID}");
return(false);
}
}
#endregion
#region 更新监控指标（记录服务时长，总耗时，就诊是否结束标志）
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("VisitingServiceChargingState", room.ChargingState.ToString()); //就诊暂停标志
values.Add("VisitingServiceDurationSeconds", room.Duration.ToString()); //就诊服务时长
values.Add("VisitingServiceElapsedSeconds", room.TotalTime.ToString()); //就诊消耗时长
values.Add("VisitingRoomState", room.RoomState.ToString()); //就诊暂停标志
if (!service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = room.ServiceID,
Values = values
}))
{
return(false);
}
#endregion
//语音、视频看诊
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
var DoctorID = "";
#region 获取医生编号
if (room.ServiceType == EnumDoctorServiceType.AudServiceType || room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
UserOPDRegisterService bllOPD = new UserOPDRegisterService();
//获取预约信息
//var opd = bllOPD.Single<UserOPDRegister>(room.ServiceID);
var triage = bllOPD.GetDoctorTriageDetail(room.ServiceID);
if (triage != null)
{
DoctorID = triage.TriageDoctorID;
}
else
{
LogHelper.DefaultLogger.Error("房间 " + room.ConversationRoomID + " 对应的预约记录不存在");
}
}
#endregion
var DoctorUid = uidService.GetUserIMUid(DoctorID);
#region 发送候诊队列通知
roomService.SendWaitingQueueChangeNotice(DoctorID);
#endregion
}
RoomOperatorRemark = $"";
RoomOperatorType = "Hangup";
RoomStateChangeMsgDesc = "医生已结束看诊，请对本次服务作出评价";
}
else
{
//无效请求
return(true);
}
}
else if (evt.State == EnumRoomState.Waiting)
{
//取消呼叫
if (evt.UserType == EnumUserType.Doctor)
{
RoomStateChangeMsgDesc = "医生取消了呼叫";
RoomOperatorType = "Call_Cancel";
}
else
{
RoomStateChangeMsgDesc = "患者正在候诊，等待医生呼叫";
RoomOperatorType = "Wait";
#region 修改状态并设置分诊编号
room.RoomState = evt.State;
room.TriageID = SeqIDHelper.GetSeqId();
//修改就诊时间和开始就诊时间
if (!roomService.UpdateChannelState(room))
{
LogHelper.DefaultLogger.Error($"修改房间信息失败,ConversationRoomID={room.ConversationRoomID}");
return(false);
}
#endregion
#region 发送患者进入诊室的通知
if (evt.UserType == EnumUserType.User || evt.UserType == EnumUserType.Drugstore)
{
using (MQChannel mqChannel = new MQChannel())
{
if (!mqChannel.Publish(new Dto.EventBus.UserNoticeEvent()
{
NoticeType = EnumNoticeSecondType.DoctorVidUserEnterRoomNotice,
ServiceID = room.ServiceID
}))
{
LogHelper.DefaultLogger.Error($"Publis UserNoticeEvent失败,ServiceID={room.ServiceID}");
return(false);
}
}
}
#endregion
}
}
else if (evt.State == EnumRoomState.Calling)
{
//医生呼叫患者
if (evt.UserType == EnumUserType.Doctor)
{
RoomOperatorType = "Calling";
RoomStateChangeMsgDesc = "医生正在呼叫，等待患者接听";
using (MQChannel mqChannel = new MQChannel())
{
if (!mqChannel.Publish(new Dto.EventBus.UserNoticeEvent()
{
NoticeType = EnumNoticeSecondType.UserVidDoctorCallNotice,
ServiceID = room.ServiceID
}))
{
return(false);
}
}
}
else
{
//无效请求
return(true);
}
}
else if (evt.State == EnumRoomState.InMedicalTreatment)
{
if (evt.UserType == EnumUserType.Doctor)
{
//无效请求
return(true);
}
//患者接听
else
{
RoomOperatorType = "Calling_Answer";
RoomStateChangeMsgDesc = "患者已进入诊室";
#region 修改订单状态，用户将不能够再取消订单
if (room.ServiceType == EnumDoctorServiceType.AudServiceType ||
room.ServiceType == EnumDoctorServiceType.VidServiceType)
{
#region 语音/视频 修改订单状态（配送中）
//if (!orderService.LogisticWithDistributionIn(room.ServiceID))
// return false;
#endregion
}
else if (room.ServiceType == EnumDoctorServiceType.PicServiceType)
{
#region 图文咨询 修改订单状态（配送中）
//BLL.OrderService bllOrder = new OrderService(evt.FromUserID);
//if (!bllOrder.LogisticWithDistributionIn(room.ServiceID))
// return false;
#endregion
}
else if (room.ServiceType == EnumDoctorServiceType.Consultation)
{
#region 更改会诊状态
//var service = new BLL.RemoteConsultation.Implements.RemoteConsultationService();
//var res = service.Start(room.ServiceID, evt.FromUserID, "");
//if (res == EnumApiStatus.ConsultationNotExists || res == EnumApiStatus.ConsultationNotChangeProgress)
// return true;
//if (res == EnumApiStatus.BizError)
// return false;
#endregion
#region 修改状态
room.RoomState = evt.State;
//修改就诊时间和开始就诊时间
if (!roomService.UpdateChannelState(room))
{
return(false);
}
#endregion
}
#endregion
#region 计算候诊耗时并更新统计指标
var log = roomService.GetChannelLastLog(room.ConversationRoomID, "Wait");
if (log != null)
{
//候诊耗时
var WaitingElapsedSeconds = (DateTime.Now - log.OperationTime).TotalSeconds;
RoomOperatorRemark = $"用户候诊用时{WaitingElapsedSeconds}秒";
SysMonitorIndexService service = new SysMonitorIndexService();
var values = new Dictionary <string, string>();
values.Add("WaitingElapsedSeconds", WaitingElapsedSeconds.ToString());
//更新候诊总耗时，指标=原指标+新指标
if (!service.InsertAndUpdate(new RequestSysMonitorIndexUpdateDTO()
{
Category = "UserConsult",
OutID = room.ServiceID,
Values = values
}, true))
{
return(false);
}
}
#endregion
}
}
else if (evt.State == EnumRoomState.NoTreatment)
{
if (evt.UserType == EnumUserType.Doctor)
{
RoomOperatorType = "Calling_Cancel";
RoomStateChangeMsgDesc = "医生取消了呼叫";
}
else
{
RoomOperatorType = "Waiting_Cancel";
RoomStateChangeMsgDesc = "患者取消了候诊";
}
//发送指令前状态是在就诊中
if (evt.ExpectedState == EnumRoomState.InMedicalTreatment)
{
#region 停止计费
if (room.ChargingState == EnumRoomChargingState.Started && !roomService.PauseCharging(evt.ChannelID))
{
return(false);
}
#endregion
}
}
else if (evt.State == EnumRoomState.Disconnection)
{
if (evt.UserType == EnumUserType.Doctor)
{
RoomOperatorType = "Leave";
RoomStateChangeMsgDesc = "医生已离开";
}
else
{
RoomOperatorType = "Leave";
RoomStateChangeMsgDesc = "患者已离开";
}
#region 停止计费
if (room.ChargingState == EnumRoomChargingState.Started && !roomService.PauseCharging(evt.ChannelID))
{
return(false);
}
#endregion
}
else if (evt.State == EnumRoomState.WaitAgain)
{
RoomOperatorType = "Waiting";
RoomStateChangeMsgDesc = "患者正在候诊，等待医生呼叫";
}
if (room.Enable)
{
var State = room.RoomState;
//兼容移动端状态
if (State == EnumRoomState.WaitAgain)
{
State = EnumRoomState.Waiting;
}
///写入日志
if (!roomService.InsertChannelLog(room.ConversationRoomID,
room.UserID,
room.MemberName,
RoomOperatorType,
RoomStateChangeMsgDesc,
RoomOperatorRemark))
{
return(false);
}
if (!imService.SendGroupCustomMsg(evt.ChannelID, CurrentOperatorUserIdentifier, new RequestCustomMsgRoomStateChanged()
{
Data = new RequestConversationRoomStatusDTO()
{
ChannelID = evt.ChannelID,
State = State,
ServiceID = room.ServiceID,
ServiceType = room.ServiceType,
Duration = room.Duration,
ChargingState = room.ChargingState,
TotalTime = room.TotalTime,
DisableWebSdkInteroperability = room.DisableWebSdkInteroperability
},
Desc = RoomStateChangeMsgDesc
}))
{
return(false);
}
}
}
catch (Exception E)
{
LogHelper.DefaultLogger.Error(E.Message, E);
return(false);
}
return(true);
}
