protected void Page_Load(object sender, EventArgs e)
{
string strStatusClose = Resources.MessageResource.strStatusClose.ToString().Trim();
string statusString = "";
int incidentid = Convert.ToInt16(Request.QueryString[0]);
Objincident = Objincident.Get_By_id(incidentid);
Objincidentstate = Objincidentstate.Get_By_id(incidentid);
Objincidentresoution = Objincidentresoution.Get_By_id(incidentid);
objstatus = objstatus.Get_By_id(Objincidentstate.Statusid);
statusString = objstatus.Statusname.ToString();
if (statusString.ToLower() == strStatusClose.ToLower())
{
lbltcktno.Text = Objincident.Incidentid.ToString();
lblcreatedate.Text = Objincident.Createdatetime.ToString();
if (Objincidentstate.AssignedTime != null)
{
lblstarttime.Text = Objincidentstate.AssignedTime.ToString();
}
lblendtime.Text = Objincident.Completedtime.ToString();
Objcategory = Objcategory.Get_By_id(Objincidentstate.Categoryid);
lblcomponenteffected.Text = Objcategory.CategoryName.ToString();
lbldescription.Text = Objincident.Title.ToString();
string bb = Objincidentresoution.Resolution.ToString();
string stripped = Regex.Replace(bb, @"<(.|\n)*?>", string.Empty);
lblresolution.Text = stripped.ToString();
//bind data to data bound controls and do other stuff
objUser = objUser.Get_By_id(Objincident.Requesterid);
lblcustomer.Text = objUser.Username.ToString();
objUser = objUser.Get_By_id(Objincidentstate.Technicianid);
lblengineer.Text = objUser.Username.ToString();
objstatus = objstatus.Get_By_id(Objincidentstate.Statusid);
lblrcaresult.Text = objstatus.Statusname.ToString();
}
Response.Clear(); //this clears the Response of any headers or previous output
Response.Buffer = true; //make sure that the entire output is rendered simultaneously
///
///Set content type to MS Excel sheet
///Use "application/msword" for MS Word doc files
///"application/pdf" for PDF files
///
Response.ContentType = "application/vnd.ms-excel";
StringWriter stringWriter = new StringWriter(); //System.IO namespace should be used
HtmlTextWriter htmlTextWriter = new HtmlTextWriter(stringWriter);
///
///Render the entire Page control in the HtmlTextWriter object
///We can render individual controls also, like a DataGrid to be
///exported in custom format (excel, word etc)
///
this.RenderControl(htmlTextWriter);
Response.Write(stringWriter.ToString());
Response.End();
}
protected void Page_Load(object sender, EventArgs e)
{
string strStatusClose = Resources.MessageResource.strStatusClose.ToString().Trim();
string statusString = "";
int incidentid =Convert.ToInt16(Request.QueryString[0]);
Objincident = Objincident.Get_By_id(incidentid);
Objincidentstate = Objincidentstate.Get_By_id(incidentid);
Objincidentresoution = Objincidentresoution.Get_By_id(incidentid);
objstatus = objstatus.Get_By_id(Objincidentstate.Statusid);
statusString = objstatus.Statusname.ToString();
if (statusString.ToLower() == strStatusClose.ToLower())
{
lbltcktno.Text = Objincident.Incidentid.ToString();
lblcreatedate.Text = Objincident.Createdatetime.ToString();
if (Objincidentstate.AssignedTime != null)
{
lblstarttime.Text = Objincidentstate.AssignedTime.ToString();
}
lblendtime.Text = Objincident.Completedtime.ToString();
Objcategory=Objcategory.Get_By_id(Objincidentstate.Categoryid);
lblcomponenteffected.Text = Objcategory.CategoryName.ToString();
lbldescription.Text = Objincident.Title.ToString();
string bb = Objincidentresoution.Resolution.ToString();
string stripped = Regex.Replace(bb,@"<(.|\n)*?>",string.Empty);
lblresolution.Text = stripped.ToString();
//bind data to data bound controls and do other stuff
objUser = objUser.Get_By_id(Objincident.Requesterid);
lblcustomer.Text = objUser.Username.ToString();
objUser = objUser.Get_By_id(Objincidentstate.Technicianid);
lblengineer.Text = objUser.Username.ToString();
objstatus = objstatus.Get_By_id(Objincidentstate.Statusid);
lblrcaresult.Text = objstatus.Statusname.ToString();
}
Response.Clear(); //this clears the Response of any headers or previous output
Response.Buffer = true; //make sure that the entire output is rendered simultaneously
///
///Set content type to MS Excel sheet
///Use "application/msword" for MS Word doc files
///"application/pdf" for PDF files
///
Response.ContentType = "application/vnd.ms-excel";
StringWriter stringWriter = new StringWriter(); //System.IO namespace should be used
HtmlTextWriter htmlTextWriter = new HtmlTextWriter(stringWriter);
///
///Render the entire Page control in the HtmlTextWriter object
///We can render individual controls also, like a DataGrid to be
///exported in custom format (excel, word etc)
///
this.RenderControl(htmlTextWriter);
Response.Write(stringWriter.ToString());
Response.End();
}
protected void Statusgrdvw_RowUpdating(object sender, GridViewUpdateEventArgs e)
{
string name, desc, id;
int StatusId = 0;
name = ((TextBox)Statusgrdvw.Rows[e.RowIndex].Cells[1].Controls[0]).Text;
desc = ((TextBox)Statusgrdvw.Rows[e.RowIndex].Cells[2].Controls[0]).Text;
id = Convert.ToString(Statusgrdvw.Rows[e.RowIndex].Cells[0].Text);
StatusId = Convert.ToInt32(id);
statusnamecount = ObjStatus.Get_By_StatusName(name);
ObjStatus = ObjStatus.Get_By_id(StatusId);
if ((statusnamecount == 0) && (name != ""))
{
ObjStatus.Statusid = StatusId;
ObjStatus.Statusname = name;
ObjStatus.Description = desc;
ObjStatus.Update();
Statusgrdvw.EditIndex = -1;
BindGrid();
lblerrmsg.Text = Resources.MessageResource.errupdate.ToString();
}
else if (name == "")
{
lblerrmsg.Text = Resources.MessageResource.errnotempty.ToString();
}
else if (ObjStatus.Statusname.ToLower() == name.ToLower())
{
ObjStatus.Statusid = StatusId;
ObjStatus.Statusname = name;
ObjStatus.Description = desc;
ObjStatus.Update();
Statusgrdvw.EditIndex = -1;
BindGrid();
lblerrmsg.Text = Resources.MessageResource.errupdate.ToString();
}
else
{
lblerrmsg.Text = Resources.MessageResource.errStatusExist.ToString();
}
}
protected void grdvwRequest_RowDataBound(Object sender, GridViewRowEventArgs e)
{
System.Drawing.ColorConverter colConvert = new ColorConverter();
BLLCollection <ColorScheme_mst> colColor = new BLLCollection <ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Autogenerate Serial number
Label lblSerial = (Label)e.Row.FindControl("lblSerial");
lblSerial.Text = i.ToString();
i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
int varIncidentid = Convert.ToInt16(((Label)e.Row.FindControl("incidentid")).Text.ToString());
string varCreateDatetime = e.Row.Cells[9].Text;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt16(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[3].Text = "";
}
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt16(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[4].Text = "";
}
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt16(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[5].Text = "";
}
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt16(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{
e.Row.Cells[6].Text = objStatus.Statusname.ToString();
}
else
{
e.Row.Cells[6].Text = "";
}
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt16(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
e.Row.Cells[7].Text = objPriority.Name.ToString();
}
else
{
e.Row.Cells[7].Text = "";
}
#endregion
#region Bind Datarow at run time with Siteid to Site
int siteid = Convert.ToInt16(e.Row.Cells[8].Text);
objSite = objSite.Get_By_id(siteid);
if (objSite.Siteid != 0)
{
string custSiteName;
int custid = 0;
colCustToSite = objCustToSite.Get_All_By_siteid(objSite.Siteid);
foreach (CustomerToSiteMapping objCuToSite in colCustToSite)
{
custid = objCuToSite.Custid;
}
objCustomer = objCustomer.Get_By_id(custid);
e.Row.Cells[8].Text = objCustomer.Customer_name + "/" + objSite.Sitename.ToString();
}
else
{
e.Row.Cells[8].Text = "";
}
#endregion
#region Apply Color Coding to Open Calls,According to define SLA
if (varStatusOpen.ToLower() == objStatus.Statusname.ToString().ToLower())
{
Incident_mst obj = new Incident_mst();
obj = obj.Get_By_id(varIncidentid);
if (obj.Incidentid != 0)
{
if (obj.Slaid != 0)
{
#region Declare local variables,and objects of various classes
int percent;
ProcessEscalateEmail objPro = new ProcessEscalateEmail();
#endregion
#region Get Total Resolution time define for particular SLA and Time Spent on Request
TotalResolutionTime = objPro.GetResolutionTimeInMins(obj.Slaid);
TotalTimeSpentonCall = objIncident.Get_TimeSpentonRequest(varIncidentid, siteid, varCreateDatetime, DateTime.Now.ToString());
if (TotalTimeSpentonCall < 0)
{
TotalTimeSpentonCall = 0;
}
#endregion
#region Calculate Percent
percent = (TotalTimeSpentonCall * 100) / TotalResolutionTime;
#endregion
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusOpen);
foreach (ColorScheme_mst objCol in colColor)
{
if (objCol.Percnt_to != 0)
{
if (percent >= objCol.Percnt && percent <= objCol.Percnt_to)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
else
{
if (percent >= objCol.Percnt)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
}
}
else
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus("NonSLA");
foreach (ColorScheme_mst objCol in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
}
}
#endregion
#region Apply Color Coding to Close Calls
if (varStatusClose.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusClose);
foreach (ColorScheme_mst obj in colColor)
{
try { e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname); }
catch (Exception ex)
{ e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString("White"); }
}
}
#endregion
#region Apply Color Coding to On Hold Calls
if (varStatusOnHold.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusOnHold);
foreach (ColorScheme_mst obj in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname);
}
}
#endregion
#region Apply Color Coding to Resolved Calls
if (varStatusResolved.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusResolved);
foreach (ColorScheme_mst obj in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname);
}
}
#endregion
}
}
protected void btnUpdate_Click(object sender, EventArgs e)
{
//Add Exception handilng try catch change by vishal 21-05-2012
try
{
# region Declare Local Variable
string StrStatusRequested;
string StrStatusRejected;
string StrStatusApproval;
string StrStatusApproved;
string StrStatusPlanning;
string StrStatusTesting;
string StrStatusRelease;
string StrStatusImplemented;
string StrStatusCompleted;
string StrStatusString = "";
int userid = 0;
int changeid = Convert.ToInt32(Request.QueryString[0]);
string userName = "";
#endregion
#region Fetch the Status Value from Resource File
StrStatusString = GetChangeStatusString(Convert.ToInt32(drpStatus.SelectedValue));
StrStatusRejected = Resources.MessageResource.StrRejected.ToString();
StrStatusApproval = Resources.MessageResource.StrApproval.ToString();
StrStatusRequested = Resources.MessageResource.StrRequested.ToString();
StrStatusApproved = Resources.MessageResource.StrApproved.ToString();
StrStatusPlanning = Resources.MessageResource.StrPlanning.ToString();
StrStatusTesting = Resources.MessageResource.StrTesting.ToString();
StrStatusRelease = Resources.MessageResource.StrRelease.ToString();
StrStatusImplemented = Resources.MessageResource.StrImplemented.ToString();
StrStatusCompleted = Resources.MessageResource.StrCompleted.ToString();
#endregion
MembershipUser User = Membership.GetUser();
userName = User.UserName.ToString();
#region On the basis of Username ,get Userid by calling Function Get_UserLogin_By_UserName(),via passing parameter Username and organizationid
if (userName != "")
{
Objorganization = Objorganization.Get_Organization();
ObjUser = ObjUser.Get_UserLogin_By_UserName(userName, Objorganization.Orgid);
if (ObjUser.Userid != 0)
{
userid = ObjUser.Userid;
}
}
#endregion
#region Insert Historyvalue in Change History Table
int result = String.Compare(StrStatusString, StrStatusRequested, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Requested";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusRejected, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Rejected";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusApproval, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Approval";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusApproved, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Approved";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusPlanning, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Planning";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusTesting, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Testing";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusRelease, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Release";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusImplemented, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Implemented";
ObjChangeHistory.Insert();
}
result = String.Compare(StrStatusString, StrStatusCompleted, true);
if (result == 0)
{
ObjChangeHistory.Changeid = changeid;
ObjChangeHistory.Operationownerid = userid;
ObjChangeHistory.Operation = "Completed";
ObjChangeHistory.Insert();
}
#endregion
#region Get the Current historyid by calling function Get_Current_ProblemHistoryid()
int historyid = ObjChangeHistory.Get_Current_ChangeHistoryid();
#endregion
#region Find Current value of Problem aBy Calling Function Get_By_id(),via passing problemid
ObjChange = ObjChange.Get_By_id(changeid);
#endregion
#region Insert into ChangeHistoryDiff table ,By Comparing Current value and Updated Values
if (ObjChange.Changeid != 0)
{
#region Declare local variable
string columnName;
string prev_value;
string curnt_value;
#endregion
#region If Priority value is changed,Insert into ChangeHistoryDiff table
if (ObjChange.Priority != Convert.ToInt32(drpPriority.SelectedValue))
{
columnName = Resources.MessageResource.strColumnPriorityid.ToString();
prev_value = Convert.ToString(ObjChange.Priority);
curnt_value = Convert.ToString(drpPriority.SelectedValue);
ObjChangeHistoryDiff.Historyid = historyid;
ObjChangeHistoryDiff.Columnname = columnName;
ObjChangeHistoryDiff.Current_value = curnt_value;
ObjChangeHistoryDiff.Prev_value = prev_value;
ObjChangeHistoryDiff.Insert();
}
#endregion
#region If Technician value is changed,Insert into ChangeHistoryDiff table
if (ObjChange.Technician != Convert.ToInt32(drpTechnician.SelectedValue))
{
columnName = Resources.MessageResource.strColumnTechnicianid.ToString();
prev_value = Convert.ToString(ObjChange.Technician);
curnt_value = Convert.ToString(drpTechnician.SelectedValue);
ObjChangeHistoryDiff.Historyid = historyid;
ObjChangeHistoryDiff.Columnname = columnName;
ObjChangeHistoryDiff.Current_value = curnt_value;
ObjChangeHistoryDiff.Prev_value = prev_value;
ObjChangeHistoryDiff.Insert();
}
#endregion
#region If category value is changed,Insert into ChangeHistoryDiff table
if (ObjChange.Categoryid != Convert.ToInt32(drpCategory.SelectedValue))
{
columnName = Resources.MessageResource.strColumnCategoryid.ToString();
prev_value = Convert.ToString(ObjChange.Categoryid);
curnt_value = Convert.ToString(drpCategory.SelectedValue);
ObjChangeHistoryDiff.Historyid = historyid;
ObjChangeHistoryDiff.Columnname = columnName;
ObjChangeHistoryDiff.Current_value = curnt_value;
ObjChangeHistoryDiff.Prev_value = prev_value;
ObjChangeHistoryDiff.Insert();
}
#endregion
#region If Subcategory value is changed,Insert into ChangeHistoryDiff table
if (ObjChange.Subcategoryid != Convert.ToInt32(drpSubcategory.SelectedValue))
{
columnName = Resources.MessageResource.strColumnSubcategoryid.ToString();
prev_value = Convert.ToString(ObjChange.Subcategoryid);
curnt_value = Convert.ToString(drpSubcategory.SelectedValue);
ObjChangeHistoryDiff.Historyid = historyid;
ObjChangeHistoryDiff.Columnname = columnName;
ObjChangeHistoryDiff.Current_value = curnt_value;
ObjChangeHistoryDiff.Prev_value = prev_value;
ObjChangeHistoryDiff.Insert();
}
#endregion
#region If Changetype value is changed,Insert into ChangeHistoryDiff table
if (ObjChange.Changetype != Convert.ToInt32(drpchangetype.SelectedValue))
{
columnName = Resources.MessageResource.strColumnChangeType.ToString();
prev_value = Convert.ToString(ObjChange.Changetype);
curnt_value = Convert.ToString(drpchangetype.SelectedValue);
ObjChangeHistoryDiff.Historyid = historyid;
ObjChangeHistoryDiff.Columnname = columnName;
ObjChangeHistoryDiff.Current_value = curnt_value;
ObjChangeHistoryDiff.Prev_value = prev_value;
ObjChangeHistoryDiff.Insert();
}
#endregion
#region If Changestatus value is changed,Insert into ChangeHistoryDiff table
if (ObjChange.Changetype != Convert.ToInt32(drpStatus.SelectedValue))
{
columnName = Resources.MessageResource.strColumnstatusid.ToString();
prev_value = Convert.ToString(ObjChange.Statusid);
curnt_value = Convert.ToString(drpStatus.SelectedValue);
ObjChangeHistoryDiff.Historyid = historyid;
ObjChangeHistoryDiff.Columnname = columnName;
ObjChangeHistoryDiff.Current_value = curnt_value;
ObjChangeHistoryDiff.Prev_value = prev_value;
ObjChangeHistoryDiff.Insert();
}
#endregion
}
#endregion
#region Update the completed status
#endregion
#region update the data in change_mst table
ObjChange.Technician = Convert.ToInt32(drpTechnician.SelectedValue);
ObjChange.Categoryid = Convert.ToInt32(drpCategory.SelectedValue);
ObjChange.Subcategoryid = Convert.ToInt32(drpSubcategory.SelectedValue);
ObjChange.Priority = Convert.ToInt32(drpPriority.SelectedValue);
ObjChange.Changetype = Convert.ToInt32(drpchangetype.SelectedValue);
ObjChange.Statusid = Convert.ToInt32(drpStatus.SelectedValue);
ObjChange.Changeid = Convert.ToInt32(Request.QueryString[0]);
ObjChange.Active = true;
#region If Current status is closed,then Assign Completed time
result = String.Compare(StrStatusString, StrStatusCompleted, true);
if (result == 0)
{
BLLCollection<Incident_To_Change> colincidentchnage = new BLLCollection<Incident_To_Change>();
colincidentchnage = Objincidenttochange.Get_All_By_Changeid(changeid);
int id = 0;
foreach (Incident_To_Change objitoc in colincidentchnage)
{
id = Convert.ToInt32(objitoc.Incidentid);
}
IncidentStates objstate = new IncidentStates();
objstate = objstate.Get_By_id(id);
Status_mst objincidentstats = new Status_mst();
objincidentstats = objincidentstats.Get_By_id(objstate.Statusid);
string currentincidentstatus = objincidentstats.Statusname.ToString();
int comparestatus = String.Compare(currentincidentstatus, Resources.MessageResource.strStatusClose.ToString(), true);
if (comparestatus == 0)
{
ObjChange.Completedtime = DateTime.Now.ToString();
Change_mst Objcurrentchange = new Change_mst();
ChangeStatus_mst Objchangestatus = new ChangeStatus_mst();
Objcurrentchange = Objcurrentchange.Get_By_id(changeid);
Objchangestatus = Objchangestatus.Get_By_id(Objcurrentchange.Statusid);
string status = Objchangestatus.Statusname.ToString();
int result1 = String.Compare(status, StrStatusCompleted, true);
if (result1 == 0)
{
ObjChange.Completedtime = Objcurrentchange.Completedtime;
ObjChange.Update();
}
else
{
ObjChange.Completedtime = DateTime.Now.ToString();
ObjChange.Update();
}
}
else
{
string myScript;
//myScript = "<script language=javascript>javascript:alert('Please Close All the Attached Incident');</script>";
ScriptManager.RegisterStartupScript(this, this.GetType(), "Javascript:alert('Please Close Alll the attached incident');", "Javascript:alert('Please Close Alll the attached incident');", true);
///'''Page.RegisterClientScriptBlock("MyScript", myScript);
}
}
else
{
#endregion
ObjChange.Update();
}
#endregion
// #region Update Include Assets in Change value in IncludedAssetinchange
//objincludeasset.Delete(changeid);
//for (int i = lstassetupdate.Items.Count - 1; i >= 0; i--)
//{
// if (lstassetupdate.Items[i].Selected == true)
// {
// objincludeasset.Assetid = Convert.ToInt32(lstassetupdate.Items[i].Value);
// objincludeasset.Changeid = changeid;
// objincludeasset.Insert();
// }
//}
//#endregion
Showchangeinfo();
btnUpdate.Visible = false;
btnCancel.Visible = false;
}
protected void grdvwProblem_RowDataBound(Object sender, GridViewRowEventArgs e)
{
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt16(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[3].Text = "";
}
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt16(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[4].Text = "";
}
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt16(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[5].Text = "";
}
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt16(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{
e.Row.Cells[6].Text = objStatus.Statusname.ToString();
}
else
{
e.Row.Cells[6].Text = "";
}
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt16(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
e.Row.Cells[7].Text = objPriority.Name.ToString();
}
else
{
e.Row.Cells[7].Text = "";
}
#endregion
#region Bind Datarow at run time with CategoryId to Category
int categoryid = Convert.ToInt16(e.Row.Cells[8].Text);
objCategory = objCategory.Get_By_id(categoryid);
if (objCategory.Categoryid != 0)
{
e.Row.Cells[8].Text = objCategory.CategoryName.ToString();
}
else
{
e.Row.Cells[8].Text = "";
}
#endregion
}
}
protected void Page_Load(object sender, EventArgs e)
{//Add Exception handilng try catch change by vishal 21-05-2012
try
{
string strStatusClose = Resources.MessageResource.strStatusClose.ToString().Trim();
string statusString = "";
int problemid = Convert.ToInt32(Request.QueryString[0]);
ObjProbelm = ObjProbelm.Get_By_id(problemid);
objrootcause = objrootcause.Get_By_id(problemid);
objimpact = objimpact.Get_By_id(problemid);
objstatus = objstatus.Get_By_id(ObjProbelm.Statusid);
statusString = objstatus.Statusname.ToString();
if (statusString.ToLower() == strStatusClose.ToLower())
{
string ii = objimpact.Description.ToString();
string stripped4 = Regex.Replace(ii, @"<(.|\n)*?>", string.Empty);
lblserviceeffected.Text = objimpact.Description.ToString();
string rr = objrootcause.Description.ToString();
string stripped1 = Regex.Replace(rr, @"<(.|\n)*?>", string.Empty);
lblcause.Text = stripped1.ToString();
objproblemsysmptom = objproblemsysmptom.Get_By_id(problemid);
string ss = objproblemsysmptom.Description.ToString();
string stripped3 = Regex.Replace(ss, @"<(.|\n)*?>", string.Empty);
lblsymptom.Text = stripped3.ToString();
lbltcktno.Text = ObjProbelm.ProblemId.ToString();
lblcreatedate.Text = ObjProbelm.CreateDatetime.ToString();
if (ObjProbelm.AssginedTime != null)
{
lblstarttime.Text = ObjProbelm.AssginedTime.ToString();
}
lblendtime.Text = ObjProbelm.Closedatetime.ToString();
Objcategory = Objcategory.Get_By_id(ObjProbelm.Categoryid);
lblcomponenteffected.Text = Objcategory.CategoryName.ToString();
lbldescription.Text = ObjProbelm.title.ToString();
objproblemtosolution = objproblemtosolution.Get_By_id(ObjProbelm.ProblemId);
Objsolution = Objsolution.Get_By_id(objproblemtosolution.Solutionid);
string bb = Objsolution.Solution.ToString();
string stripped = Regex.Replace(bb, @"<(.|\n)*?>", string.Empty);
lblresolution.Text = stripped.ToString();
//bind data to data bound controls and do other stuff
objUser = objUser.Get_By_id(ObjProbelm.Requesterid);
lblcustomer.Text = objUser.Username.ToString();
objUser = objUser.Get_By_id(ObjProbelm.Technicianid);
lblengineer.Text = objUser.Username.ToString();
lblrcaresult.Text = "Completed";
}
Response.Clear(); //this clears the Response of any headers or previous output
Response.Buffer = true; //make sure that the entire output is rendered simultaneously
///
///Set content type to MS Excel sheet
///Use "application/msword" for MS Word doc files
///"application/pdf" for PDF files
///
Response.ContentType = "application/vnd.ms-excel";
StringWriter stringWriter = new StringWriter(); //System.IO namespace should be used
HtmlTextWriter htmlTextWriter = new HtmlTextWriter(stringWriter);
///
///Render the entire Page control in the HtmlTextWriter object
///We can render individual controls also, like a DataGrid to be
///exported in custom format (excel, word etc)
///
this.RenderControl(htmlTextWriter);
Response.Write(stringWriter.ToString());
Response.End();
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
protected void grdvwProblem_RowDataBound(Object sender, GridViewRowEventArgs e)
{
//System.Drawing.ColorConverter colConvert = new ColorConverter();
//BLLCollection<ColorScheme_mst> colColor = new BLLCollection<ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Autogenerate Serial number
//Label lblSerial = (Label)e.Row.FindControl("lblSerial");
//lblSerial.Text = i.ToString();
//i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[2].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[2].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[2].Text = "";
}
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[3].Text = "";
}
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[4].Text = "";
}
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[5].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{
e.Row.Cells[5].Text = objStatus.Statusname.ToString();
}
else
{
e.Row.Cells[5].Text = "";
}
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[6].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
e.Row.Cells[6].Text = objPriority.Name.ToString();
}
else
{
e.Row.Cells[6].Text = "";
}
#endregion
}
}