/// <summary>
/// Sends the record processed.
/// </summary>
private void SendRecordProcessed(KeyValueCollection updateUserEventData)
{
try
{
if (updateUserEventData == null || _datacontext.userAttachData == null)
{
return;
}
if (_datacontext.userAttachData.ContainsKey("GSW_AGENT_REQ_TYPE") && updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_datacontext.userAttachData["GSW_AGENT_REQ_TYPE"] = "RecordProcessed";
updateUserEventData["GSW_AGENT_REQ_TYPE"] = "RecordProceed";
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred SendRecordProcessed() : " + generalException.ToString());
}
}
/// <summary>
/// Prepares the user data.
/// </summary>
private void PrepareUserData()
{
string finalDateTime = string.Empty;
try
{
_updateUserEventData.Clear();
if (_datacontext.userAttachData.ContainsKey("GSW_RECORD_HANDLE"))
{
if (!_updateUserEventData.ContainsKey("GSW_RECORD_HANDLE"))
{
_updateUserEventData.Add("GSW_RECORD_HANDLE", Convert.ToInt32(_datacontext.userAttachData["GSW_RECORD_HANDLE"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_RECORD_HANDLE is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_APPLICATION_ID"))
{
if (!_updateUserEventData.ContainsKey("GSW_APPLICATION_ID"))
{
_updateUserEventData.Add("GSW_APPLICATION_ID", Convert.ToInt32(_datacontext.userAttachData["GSW_APPLICATION_ID"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_APPLICATION_ID is null");
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
if (!_updateUserEventData.ContainsKey("GSW_CAMPAIGN_NAME"))
{
_updateUserEventData.Add("GSW_CAMPAIGN_NAME", Convert.ToInt32(_datacontext.userAttachData["GSW_CAMPAIGN_NAME"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CAMPAIGN_NAME is null");
}
}
if (chkbxPersonalCallback.IsChecked == true)
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "1");
}
}
else
{
if (!_updateUserEventData.ContainsKey("PHSPCB"))
{
_updateUserEventData.Add("PHSPCB", "0");
}
}
if (!_updateUserEventData.ContainsKey("GSW_CALLBACK_TYPE"))
{
_updateUserEventData.Add("GSW_CALLBACK_TYPE", "Campaign");
}
if (_datacontext.userAttachData.ContainsKey("GSW_CALLING_LIST"))
{
if (!_updateUserEventData.ContainsKey("GSW_CALLING_LIST"))
{
_updateUserEventData.Add("GSW_CALLING_LIST", Convert.ToInt32(_datacontext.userAttachData["GSW_CALLING_LIST"]));
}
else
{
_logger.Debug("PrepareUserData : GSW_CALLING_LIST is null");
}
}
if (chkbxRescheduleCall.IsChecked == true)
{
DateTime dt = new DateTime();
dt = Convert.ToDateTime(dpRescheduledate.Text);
DateTime dtTime = new DateTime();
dtTime = Convert.ToDateTime(dpRescheduletime.Text);
if (_configContainer.AllKeys.Contains("voice.ocs.time-format") && !string.IsNullOrEmpty(_configContainer.GetAsString("voice.ocs.time-format")))
{
try
{
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString(_configContainer.GetAsString("voice.ocs.time-format"), CultureInfo.InstalledUICulture);
}
catch (Exception generalException)
{
_logger.Error("Error occurred while converting time in the given format : " + _configContainer.GetAsString("voice.ocs.time-format") + " : " + generalException.ToString());
finalDateTime = dt.Date.ToShortDateString() + " " + dtTime.ToString("HH:mm", CultureInfo.InstalledUICulture);
}
}
if (!_updateUserEventData.ContainsKey("GSW_DATE_TIME"))
{
_updateUserEventData.Add("GSW_DATE_TIME", finalDateTime);
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "RecordReschedule");
}
}
if (!string.IsNullOrEmpty(cmbCallResult.Text.Trim()) && cmbCallResult.SelectedIndex >= 0)
{
if (!_updateUserEventData.ContainsKey("GSW_CALL_RESULT"))
{
_updateUserEventData.Add("GSW_CALL_RESULT", Convert.ToInt32(cmbCallResult.SelectedValue.ToString()));
}
}
if (_datacontext.userAttachData.ContainsKey("GSW_PHONE"))
{
if (!_updateUserEventData.ContainsKey("GSW_PHONE"))
{
_updateUserEventData.Add("GSW_PHONE", _datacontext.userAttachData["GSW_PHONE"].ToString());
}
}
if (!_updateUserEventData.ContainsKey("GSW_AGENT_REQ_TYPE"))
{
_updateUserEventData.Add("GSW_AGENT_REQ_TYPE", "UpdateCallCompletionStats");
}
var soft = new SoftPhone();
OutputValues output = soft.UpdateOCSCallData(_updateUserEventData);
if (output.MessageCode == "200")
{
_logger.Info("OCS Call Data Updated Successfully....");
}
SendRecordProcessed(_updateUserEventData);
}
catch (Exception generalException)
{
_logger.Error("Error occurred in PrepareUserData() : " + generalException.ToString());
}
}