protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(Click2CallExternalCommands), command))
{
Click2CallExternalCommands externalCommand = WOSI.Utilities.EnumUtils <Click2CallExternalCommands> .Parse(command);
switch (externalCommand)
{
case Click2CallExternalCommands.CALLBUTLERINTERNAL_ExtensionNotAvailable:
// Allow this to answer calls again
tsInterface.Locked = false;
break;
case Click2CallExternalCommands.CALLBUTLERINTERNAL_ConnectCalls:
// Check to see if this is a call to another extension
int extensionNumber = 0;
bool disableCallScreening = callMakerExtension == null ? false : true;
if (int.TryParse(numberToDial, out extensionNumber))
{
// If we're calling our own extension, send us to the voicemail management menu
if (extensionNumber == callMakerExtension.ExtensionNumber)
{
callMakerInterface.ScriptProcessor = new VoicemailManagementScriptProcessor(callMakerExtension, scriptService.registrarService);
callMakerInterface.ScriptProcessor.StartProcessing(callMakerInterface, telecomProvider, dataProvider);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
else
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = dataProvider.GetExtensionNumber(Properties.Settings.Default.CustomerID, extensionNumber);
if (extension != null)
{
scriptService.TransferToExtension(extensionNumber.ToString(), callMakerInterface, disableCallScreening);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
}
}
// Send the caller to main menu
if (numberToDial == "*")
{
scriptService.SetupAutoAttendantAnswer(callMakerInterface.LineNumber, callMakerInterface);
callMakerInterface.ScriptProcessor.StartProcessing(callMakerInterface, telecomProvider, dataProvider);
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
// If we get here, we make an outbound call to an external number
if (callMakerExtension != null)
{
scriptService.MakeOutboundCall(callMakerInterface, numberToDial, string.Format("{0} {1}", callMakerExtension.FirstName, callMakerExtension.LastName), callMakerExtension.ExtensionNumber, false, true);
}
// Allow this to answer calls again
tsInterface.Locked = false;
break;
}
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
