/// <summary>
/// Ends the engagement where the given party is the conversation owner
/// (e.g. a customer service agent).
/// </summary>
/// <param name="conversationOwnerParty">The owner of the engagement (conversation).</param>
/// <returns>The results. If the number of results is more than 0, the operation was successful.</returns>
public List <MessageRouterResult> EndEngagement(Party conversationOwnerParty)
{
List <MessageRouterResult> messageRouterResults = new List <MessageRouterResult>();
Party ownerInConversation = RoutingDataManager.FindEngagedPartyByChannel(
conversationOwnerParty.ChannelId, conversationOwnerParty.ChannelAccount);
if (ownerInConversation != null && RoutingDataManager.IsEngaged(ownerInConversation, EngagementProfile.Owner))
{
Party otherParty = RoutingDataManager.GetEngagedCounterpart(ownerInConversation);
messageRouterResults.AddRange(
RoutingDataManager.RemoveEngagement(ownerInConversation, EngagementProfile.Owner));
}
else
{
messageRouterResults.Add(new MessageRouterResult()
{
Type = MessageRouterResultType.Error,
ConversationOwnerParty = conversationOwnerParty,
ErrorMessage = "No conversation to close found"
});
}
return(messageRouterResults);
}