public void SaveAgentStates(List <AgentState> states)
{
try
{
Logger.Logger.Log.Debug(string.Format("Saving AgentStates:{0}", states.Count()));
string id = "";
IEnumerable <AgentState> lis = states.Where(p => p.ID > 0);
foreach (AgentState st in lis)
{
id += st.ID + ",";
}
if (id != "")
{
List <AgentState> del = _rightNowObjectProvider.GetObjects <AgentState>(string.Format(" where Id not in ({0})", id.Substring(0, id.Length - 1))).ToList();
if (del != null && del.Count > 0)
{
_rightNowObjectProvider.DeleteObjects(del);
}
}
List <AgentState> instate = states.Where(x => x.ID < 0).ToList();
if (instate.Count() > 0)
{
_rightNowObjectProvider.CreateObjects(instate);
}
instate = states.Where(x => x.ID > 0).ToList();
if (instate.Count() > 0)
{
_rightNowObjectProvider.UpdateObjects(instate);
}
Logger.Logger.Log.Info(string.Format("Saved successfully:{0}", states.Count()));
}
catch (Exception ex)
{
Logger.Logger.Log.Error("Stack Trace:" + ex.StackTrace);
Logger.Logger.Log.Error("Save agent states failed, Exception:", ex);
}
}
public IEnumerable <AgentState> GetAgentStates()
{
Logger.Logger.Log.Debug("RightNowConnectConfigurationProvider Loading Standard AgentStates");
// Get configured states
var states = new List <AgentState>();
try
{
var customstates = new List <AgentState>(_objectProvider.GetObjects <AgentState>());
HideorDisabled = customstates.FirstOrDefault(p => p.DefaultName == "Buttons").Name.Equals("true", StringComparison.OrdinalIgnoreCase) ? true : false;
//// Add standard states
foreach (AgentState st in customstates)
{
switch (st.DefaultName)
{
case "Available":
StandardAgentStates.Available.Description = st.Description;
StandardAgentStates.Available.Name = st.Name;
break;
case "Wrap Up":
StandardAgentStates.WrapUp.Description = st.Description;
StandardAgentStates.WrapUp.Name = st.Name;
break;
case "Not Ready":
StandardAgentStates.NotReady.Description = st.Description;
StandardAgentStates.NotReady.Name = st.Name;
break;
case "New Reason":
StandardAgentStates.NewReason.Description = st.Description;
StandardAgentStates.NewReason.Name = st.Name;
break;
case "Logged In":
StandardAgentStates.LoggedIn.Description = st.Description;
StandardAgentStates.LoggedIn.Name = st.Name;
break;
case "Logged Out":
StandardAgentStates.LoggedOut.Description = st.Description;
StandardAgentStates.LoggedOut.Name = st.Name;
break;
case "Handling Interaction":
StandardAgentStates.InCall.Description = st.Description;
StandardAgentStates.InCall.Name = st.Name;
break;
}
}
states.Add(new AgentState().NewAgentState(StandardAgentStates.Available));
states.Add(new AgentState().NewAgentState(StandardAgentStates.WrapUp));
states.Add(new AgentState().NewAgentState(StandardAgentStates.NotReady));
states.Add(new AgentState().NewAgentState(StandardAgentStates.NewReason));
states.Add(new AgentState().NewAgentState(StandardAgentStates.LoggedIn));
states.Add(new AgentState().NewAgentState(StandardAgentStates.LoggedOut));
states.Add(new AgentState().NewAgentState(StandardAgentStates.InCall));
states.Add(new AgentState().NewAgentState(StandardAgentStates.Calling));
states.Add(new AgentState().NewAgentState(StandardAgentStates.Unknown));
}
catch (Exception ex)
{
Logger.Logger.Log.Error("RightNowConnectConfigurationProvider Trace Error:" + ex.StackTrace);
Logger.Logger.Log.Error("RightNowConnectConfigurationProvider :", ex);
}
return(states);
}
public void Load()
{
var objectProvider = new RightNowObjectProvider(Context);
objectProvider.GetObjects <RightNow.Cti.Model.AgentState>();
}