/// <summary>
        /// Funtion to handle ebs webservice response
        /// </summary>
        /// <param name="respJson">response in jSON string</param>
        public void ExtractResponse(string jsonResp)
        {
            int _internalIncidentID = 0;

            string[] internalIncident = RightNowConnectService.GetService().GetAllInternalIncident(_incidentRecord.ID);
            if (internalIncident != null)
            {
                _internalIncidentID = Convert.ToInt32(internalIncident[0]);
            }
            //Extract response
            Dictionary <string, object> data             = (Dictionary <string, object>)WebServiceRequest.JsonDeSerialize(jsonResp);
            Dictionary <String, object> outputParameters = (Dictionary <String, object>)data["OutputParameters"];
            Dictionary <String, object> output           = (Dictionary <String, object>)outputParameters["CIN_SUPPLIER_WARRANTY_PKG-24ISP"];

            if (output["ISCOVERED"].ToString() == "1")
            {
                //autogenerate sClaim
                //_rnConnectService.CreatesClaim(_incidentRecord.ID);

                RightNowConnectService.GetService().UpdateInternalIncidentForSupplier(_internalIncidentID, true, output["DESCRIPTION"].ToString());

                //Create a child object to store Supplier recoverable limit
                _rnConnectService.CreateSupplierInfo(_incidentRecord.ID,
                                                     output["DESCRIPTION"].ToString(),
                                                     output["TEMPLATE_NAME"].ToString(),
                                                     output["PARTS_REIMB_PERC"].ToString(),
                                                     output["PARTS_MAX_AMOUNT"].ToString(),
                                                     output["LABOUR_REIMB_PERC"].ToString(),
                                                     output["LABOUR_MAX_AMOUNT"].ToString(),
                                                     output["OTHER_REIMB_PERC"].ToString(),
                                                     output["OTHER_MAX_AMOUNT"].ToString()
                                                     );
            }
            else
            {
                RightNowConnectService.GetService().UpdateInternalIncidentForSupplier(_internalIncidentID, false, output["DESCRIPTION"].ToString());
            }
        }