public int CrearTicket(RequestCreateTicket request, string currentDomain = "")
{
int RowsAfected = 0;
var ticket = new Ticket()
{
Descripcion = request.Description,
IdTemplate = request.IdTemplate
};
RowsAfected += DAO.AddTicket(ticket);
RowsAfected += DAO.AddValoresTicket(request.Valores != null ? request.Valores
.Select(v =>
{
return(new ValoresTicket()
{
Clave = v.Key,
Valor = v.Value,
IdTicket = ticket.Id
});
}).ToArray() : new ValoresTicket[0]);
if (!string.IsNullOrEmpty(currentDomain))
{
SendURL(request, string.Format("{0}/GetTicket/{1}", currentDomain, ticket.Id));
}
return(RowsAfected);
}
public IHttpActionResult Create(RequestCreateTicket request)
{
if (request == null)
{
throw new HttpResponseException(HttpStatusCode.BadRequest);
}
if (Modelo.CrearTicket(request, Modelo.FixURI(HttpContext.Current.Request.Url.AbsoluteUri)) > 0)
{
return(Ok());
}
return(Unauthorized());
}
private void SendURL(RequestCreateTicket request, string url)
{
string MensajeE = string.Format("Ha recibido un nuevo recibo Electronico de su operacion acceda a la siguiente Ruta {0}", url);
EnvioElectronico.Tipo = request.EnviarEmail ? EnumTipoEnvio.Email : EnumTipoEnvio.None;
if (request.EnviarSMS)
{
EnvioElectronico.Tipo |= EnumTipoEnvio.SMS;
}
if (request.EnviarWhatsApp)
{
EnvioElectronico.Tipo |= EnumTipoEnvio.WhatsApp;
}
if (EnvioElectronico.Tipo > 0)
{
EnvioElectronico.Enviar(AsuntoE, MensajeE, request.Celular, request.Email);
}
}
private void submitButton_Click(object sender, EventArgs e)
{
if (titleTextBox.Text == "" || descriptionTextBox.Text == "")
{
MessageBox.Show(
"Title or description are empty: ",
"Error",
MessageBoxButtons.OK,
MessageBoxIcon.Information);
return;
}
RequestCreateTicket request = new RequestCreateTicket();
request.name = this.name;
request.email = this.email;
request.title = titleTextBox.Text;
request.description = descriptionTextBox.Text;
ResponseCreateTicket response = (ResponseCreateTicket)WebRequestPost.makeRequest <ResponseCreateTicket>("/troubletickets/add", request);
if (response.error.Equals("0"))
{
MessageBox.Show(
"Successfully created trouble ticket: " + response.insertedId,
"Success",
MessageBoxButtons.OK,
MessageBoxIcon.Information);
}
else if (response.error.Equals("1"))
{
MessageBox.Show(
response.message,
"Error",
MessageBoxButtons.OK,
MessageBoxIcon.Error);
}
this.Hide();
}
