protected void Showchangeinfo()
{
Approvalpanal.Visible = true;
btnApprove.Visible = true;
btnReject.Visible = true;
Alreadyapprovedpanal.Visible = false;
NameValueCollection n = Request.QueryString;
int changeid = Convert.ToInt16(Request.QueryString[0]);
//lblchangeid.Text = changeid.ToString();
ObjChange = ObjChange.Get_By_id(changeid);
lblchangeid.Text = ObjChange.Changeid.ToString();
lbltitle.Text = ObjChange.Title;
lbldescription.Text = ObjChange.Description;
//lblDateDisp.Text = ObjChange.Createdtime.ToString();
int requesterid = Convert.ToInt16(ObjChange.Requestedby);
//lblTitle.Text = ObjChange.Title.ToString();
//lblDescription.Text = ObjChange.Description.ToString();
lblserviceeffected.Text = "Email";
int chantypeid = Convert.ToInt16(ObjChange.Changetype);
ObjChangeType = ObjChangeType.Get_By_id(chantypeid);
if (chantypeid != 0)
{
lblchangetype.Text = ObjChangeType.Changetypename.ToString();
}
int changestatus = Convert.ToInt16(ObjChange.Statusid);
Objchangestatus = Objchangestatus.Get_By_id(changestatus);
if (changestatus != 0)
{
lblStatus.Text = Objchangestatus.Statusname;
}
int priorityid = Convert.ToInt16(ObjChange.Priority);
ObjPriority = ObjPriority.Get_By_id(priorityid);
if (priorityid != 0)
{
lblpriority.Text = ObjPriority.Name.ToString();
}
else
{
lblpriority.Text = "";
}
int category = Convert.ToInt16(ObjChange.Categoryid);
ObjCategory = ObjCategory.Get_By_id(category);
if (category != 0)
{
lblcategory.Text = ObjCategory.CategoryName.ToString();
}
else
{
lblcategory.Text = "";
}
int subcategory = Convert.ToInt16(ObjChange.Subcategoryid);
Objsubcategory = Objsubcategory.Get_By_id(subcategory);
if (subcategory != 0)
{
lblsubcategory.Text = Objsubcategory.Subcategoryname.ToString();
}
else
{
lblsubcategory.Text = "";
}
int creator = Convert.ToInt16(ObjChange.CreatedByID);
ObjUser = ObjUser.Get_By_id(creator);
lblCreatedby.Text = ObjUser.Username.ToString();
lblCreatedDate.Text = ObjChange.Createdtime.ToString();
int techid = Convert.ToInt16(ObjChange.Technician);
ObjUser = ObjUser.Get_By_id(techid);
if (techid != 0)
{
lbltechid.Text = ObjUser.Username.ToString();
}
else
{
lbltechid.Text = "";
}
colassetincludeinchange = objincludeasset.Get_All_IncludeAssetinchange(changeid);
BLLCollection<Configuration_mst> colasset = new BLLCollection<Configuration_mst>();
Configuration_mst ObjAsset = new Configuration_mst();
foreach (IncludedAssetinchange obj in colassetincludeinchange)
{
ObjAsset = ObjAsset.Get_By_id(obj.Assetid);
colasset.Add(ObjAsset);
}
lstAsset.DataTextField = "Serialno";
lstAsset.DataValueField = "assetid";
lstAsset.DataSource = colasset;
lstAsset.DataBind();
}
protected void Showproblempanal()
{
panelProblem.Visible = true;
pan1.Visible = true;
panelincidentproblem.Visible = false;
//panelHistory.Visible = false;
panaleditproblem.Visible = false;
panalanalysis.Visible = false;
btnUpdate.Visible = false;
btnCancel.Visible = false;
lnkEdit.Visible = true;
panalsolution.Visible = false;
panelHistory.Visible = false;
int problemid = Convert.ToInt16(Request.QueryString[0]);
lblProblemId.Text = problemid.ToString();
ObjProblem = ObjProblem.Get_By_id(problemid);
if (ObjProblem.title != null)
{
lblTitle.Text = ObjProblem.title.ToString();
}
if (ObjProblem.Description != null)
{
lblDescription.Text = ObjProblem.Description.ToString();
}
int priorityid = Convert.ToInt16(ObjProblem.Priorityid);
ObjPriority = ObjPriority.Get_By_id(priorityid);
if (priorityid!=0)
{
lblpriority.Text = ObjPriority.Name.ToString();
}
else
{
lblpriority.Text = "";
}
int status = Convert.ToInt16(ObjProblem.Statusid);
ObjStatus = ObjStatus.Get_By_id(status);
lblStatus.Text = ObjStatus.Statusname.ToString();
int category = Convert.ToInt16(ObjProblem.Categoryid);
ObjCategory = ObjCategory.Get_By_id(category);
if (category != 0)
{
lblcategory.Text = ObjCategory.CategoryName.ToString();
}
else
{
lblcategory.Text = "";
}
int subcategory = Convert.ToInt16(ObjProblem.Subcategoryid);
Objsubcategory = Objsubcategory.Get_By_id(subcategory);
if (subcategory != 0)
{
lblsubcategory.Text = Objsubcategory.Subcategoryname.ToString();
}
else
{
lblsubcategory.Text = "";
}
int requesterid = Convert.ToInt16(ObjProblem.Requesterid);
ObjUser = ObjUser.Get_By_id(requesterid);
lblRequesterDisp.Text = ObjUser.Username;
int techid = Convert.ToInt16(ObjProblem.Technicianid);
ObjUser = ObjUser.Get_By_id(techid);
if (techid != 0)
{
lbltechid.Text = ObjUser.Username.ToString();
}
else
{
lbltechid.Text = "";
}
int creator = Convert.ToInt16(ObjProblem.CreatedByid);
ObjUser = ObjUser.Get_By_id(creator);
lblCreatedby.Text = ObjUser.Username.ToString();
lblCreatedDate.Text = ObjProblem.CreateDatetime.ToString();
lblDateDisp.Text = ObjProblem.CreateDatetime.ToString();
lblProblemId.Text = ObjProblem.ProblemId.ToString();
if (ObjProblem.Closedatetime != null)
{
lblCompletedDate.Text = ObjProblem.Closedatetime.ToString();
}
else
{
lblCompletedDate.Text = "";
}
}
protected void grdvwChange_RowDataBound(Object sender, GridViewRowEventArgs e)
{
//Add Exception handilng try catch change by vishal 21-05-2012
try
{
//System.Drawing.ColorConverter colConvert = new ColorConverter();
//BLLCollection<ColorScheme_mst> colColor = new BLLCollection<ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
//if(col.Count!=0)
//{
#region Autogenerate Serial number
//Label lblSerial = (Label)e.Row.FindControl("lblSerial");
//lblSerial.Text = i.ToString();
//i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[2].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[2].Text = objUser.Username.ToString();
}
else { e.Row.Cells[2].Text = ""; }
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else { e.Row.Cells[3].Text = ""; }
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else { e.Row.Cells[4].Text = ""; }
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[5].Text);
ObjChangeStatus = ObjChangeStatus.Get_By_id(statusid);
if (ObjChangeStatus.ChangeStatusid != 0)
{
e.Row.Cells[5].Text = ObjChangeStatus.Statusname.ToString();
}
else { e.Row.Cells[5].Text = ""; }
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[6].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{ e.Row.Cells[6].Text = objPriority.Name.ToString(); }
else { e.Row.Cells[6].Text = ""; }
#endregion
}
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
protected void Showchangeinfo()
{
Approvalpanal.Visible = true;
btnApprove.Visible = true;
btnReject.Visible = true;
Alreadyapprovedpanal.Visible = false;
NameValueCollection n = Request.QueryString;
int changeid = Convert.ToInt32(Request.QueryString[0]);
//lblchangeid.Text = changeid.ToString();
ObjChange = ObjChange.Get_By_id(changeid);
lblchangeid.Text = ObjChange.Changeid.ToString();
lbltitle.Text = ObjChange.Title;
lbldescription.Text = ObjChange.Description;
//lblDateDisp.Text = ObjChange.Createdtime.ToString();
int requesterid = Convert.ToInt32(ObjChange.Requestedby);
//lblTitle.Text = ObjChange.Title.ToString();
//lblDescription.Text = ObjChange.Description.ToString();
/////////////////////////change done by meenakshi
lblserviceeffected.Text = ObjChange.servicename.ToString();
//lblserviceeffected.Text = "Email";
////////////////////////end
int chantypeid = Convert.ToInt32(ObjChange.Changetype);
ObjChangeType = ObjChangeType.Get_By_id(chantypeid);
if (chantypeid != 0)
{
lblchangetype.Text = ObjChangeType.Changetypename.ToString();
}
int changestatus = Convert.ToInt32(ObjChange.Statusid);
Objchangestatus = Objchangestatus.Get_By_id(changestatus);
if (changestatus != 0)
{
lblStatus.Text = Objchangestatus.Statusname;
}
int priorityid = Convert.ToInt32(ObjChange.Priority);
ObjPriority = ObjPriority.Get_By_id(priorityid);
//if (priorityid != 0)
//{
// lblpriority.Text = ObjPriority.Name.ToString();
//}
//else
//{
// lblpriority.Text = "";
//}
int category = Convert.ToInt32(ObjChange.Categoryid);
ObjCategory = ObjCategory.Get_By_id(category);
if (category != 0)
{
lblcategory.Text = ObjCategory.CategoryName.ToString();
}
else
{
lblcategory.Text = "";
}
int subcategory = Convert.ToInt32(ObjChange.Subcategoryid);
Objsubcategory = Objsubcategory.Get_By_id(subcategory);
if (subcategory != 0)
{
lblsubcategory.Text = Objsubcategory.Subcategoryname.ToString();
}
else
{
lblsubcategory.Text = "";
}
int creator = Convert.ToInt32(ObjChange.CreatedByID);
ObjUser = ObjUser.Get_By_id(creator);
lblCreatedby.Text = ObjUser.Username.ToString();
lblCreatedDate.Text = ObjChange.Createdtime.ToString();
int techid = Convert.ToInt32(ObjChange.Technician);
ObjUser = ObjUser.Get_By_id(techid);
//if (techid != 0)
//{
// lbltechid.Text = ObjUser.Username.ToString();
//}
//else
//{
// lbltechid.Text = "";
//}
colassetincludeinchange = objincludeasset.Get_All_IncludeAssetinchange(changeid);
BLLCollection <Configuration_mst> colasset = new BLLCollection <Configuration_mst>();
Configuration_mst ObjAsset = new Configuration_mst();
foreach (IncludedAssetinchange obj in colassetincludeinchange)
{
ObjAsset = ObjAsset.Get_By_id(obj.Assetid);
colasset.Add(ObjAsset);
}
lstAsset.DataTextField = "Serialno";
lstAsset.DataValueField = "assetid";
lstAsset.DataSource = colasset;
lstAsset.DataBind();
}
protected void grdvwProblem_RowDataBound(Object sender, GridViewRowEventArgs e)
{
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else { e.Row.Cells[3].Text = ""; }
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else { e.Row.Cells[4].Text = ""; }
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else { e.Row.Cells[5].Text = ""; }
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{ e.Row.Cells[6].Text = objStatus.Statusname.ToString(); }
else { e.Row.Cells[6].Text = ""; }
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{ e.Row.Cells[7].Text = objPriority.Name.ToString(); }
else { e.Row.Cells[7].Text = ""; }
#endregion
#region Bind Datarow at run time with CategoryId to Category
int categoryid = Convert.ToInt32(e.Row.Cells[8].Text);
objCategory = objCategory.Get_By_id(categoryid);
if (objCategory.Categoryid != 0)
{ e.Row.Cells[8].Text = objCategory.CategoryName.ToString(); }
else { e.Row.Cells[8].Text = ""; }
#endregion
}
}
protected void grdvwProblem_RowDataBound(Object sender, GridViewRowEventArgs e)
{
//System.Drawing.ColorConverter colConvert = new ColorConverter();
//BLLCollection<ColorScheme_mst> colColor = new BLLCollection<ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Autogenerate Serial number
//Label lblSerial = (Label)e.Row.FindControl("lblSerial");
//lblSerial.Text = i.ToString();
//i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[2].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[2].Text = objUser.Username.ToString();
}
else { e.Row.Cells[2].Text = ""; }
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else { e.Row.Cells[3].Text = ""; }
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else { e.Row.Cells[4].Text = ""; }
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[5].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{
e.Row.Cells[5].Text = objStatus.Statusname.ToString();
}
else { e.Row.Cells[5].Text = ""; }
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[6].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{ e.Row.Cells[6].Text = objPriority.Name.ToString(); }
else { e.Row.Cells[6].Text = ""; }
#endregion
}
}
public void SentMailToTechnicianForProblemCall(int problemid, int userid)
{
string strYourSinscerely = Resources.MessageResource.strYourSinscerely.ToString();
string strContactNumber = Resources.MessageResource.strContactNumber.ToString();
Problem_mst objProblem = new Problem_mst();
objUser = objUser.Get_By_id(userid);
ContactInfo_mst objCont_info = new ContactInfo_mst();
objCont_info = objCont_info.Get_By_id(objUser.Userid);
objProblem = objProblem.Get_By_id(problemid);
objPriority = objPriority.Get_By_id(objProblem.Priorityid);
UserLogin_mst objReq = new UserLogin_mst();
objReq = objReq.Get_By_id(objProblem.Requesterid);
ContactInfo_mst objReqCont = new ContactInfo_mst();
objReqCont = objReqCont.Get_By_id(objReq.Userid);
objSDE = objSDE.Get_By_id(objProblem.CreatedByid);
if (objCont_info.Emailid != null)
{
obj.To = objCont_info.Emailid;
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.Subject = " New Problem Call Assigned to you. Problem Id : " + problemid;
obj.Body = "Dear " + objUser.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Problem Details : </b> <br/><br/><b>Problem Id :</b>" + objProblem.ProblemId + "<br/><b>Title of Call :</b>" + objProblem.title + " <br/><b>Logged Date & Time   :</b>" + objProblem.CreateDatetime + "<br/><b>Description :</b>" + objProblem.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objReq.Username + "<br/><b>Mobile No. :<b/>" + objReqCont.Mobile + "<br/><b>Landline No. :<b/>" + objReqCont.Landline + "<br/><b>Mail Address :</b>" + objReqCont.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at <b>" + strContactNumber + "</b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
obj.SmtpServer = obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
}
}
protected void GetUserDetail()
{
string userName = "";
MembershipUser User = Membership.GetUser();
if (User != null)
{
userName = User.UserName.ToString();
txtUsername.Text = User.UserName.ToString();
}
if (userName != "")
{
int userid;
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
//objRole = objRole.Get_By_id(roleid);
if (objUser.Userid != 0)
{
ContactInfo_mst objConInfo = new ContactInfo_mst();
userid = objUser.Userid;
IncidentToAsset(userid);
objConInfo = objConInfo.Get_By_id(userid);
txtEmail.Text = objConInfo.Emailid;
txtassignasset.Text = compname;
//priorityid = Convert.ToInt32(objConInfo.userpriority);
//BindDropPriority(int priorityid);
//ContactInfo_mst objcnt = new ContactInfo_mst();
//if (objRole.roleid != 1)
//{
if (objConInfo.userpriority == 1)
{
priorityid = objPriority.Get_By_PriorityName("High");
}
else
{
priorityid = objPriority.Get_By_PriorityName("Medium");
}
//}
Priority_mst objP = new Priority_mst();
objP = objPriority.Get_By_id(priorityid);
colPriority.Add(objP);
drpPriority.DataTextField = "name";
drpPriority.DataValueField = "priorityid";
drpPriority.DataSource = colPriority;
drpPriority.DataBind();
}
}
}
public void SentmailTechnician(int technicianid, int incidentid)
{
string strYourSinscerely = Resources.MessageResource.strYourSinscerely.ToString();
string strContactNumber = Resources.MessageResource.strContactNumber.ToString();
objIncident = objIncident.Get_By_id(incidentid);
objSite = objSite.Get_By_id(objIncident.Siteid);
objIncidentStates = objIncidentStates.Get_By_id(incidentid);
objPriority = objPriority.Get_By_id(objIncidentStates.Priorityid);
objUser = objUser.Get_By_id(objIncident.Requesterid);
objtech = objtech.Get_By_id(technicianid);
objSDE = objSDE.Get_By_id(objIncident.Createdbyid);
objC_info = objC_info.Get_By_id(technicianid);
objUserInfo = objUserInfo.Get_By_id(objIncident.Requesterid);
if (objC_info.Emailid != null)
{
obj.To = objC_info.Emailid;
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.Subject = " New Call Assigned to you. Ticket id : " + incidentid;
obj.Body = "Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at <b>" + strContactNumber + "</b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
obj.SmtpServer = obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
}
}
public void SentMailToSDM(int siteid, int incidentid, int requesterid)
{
string strYourSinscerely = Resources.MessageResource.strYourSinscerely.ToString();
string strContactNumber = Resources.MessageResource.strContactNumber.ToString();
int FlagUser;
string varRole = Resources.MessageResource.strSDMRole.ToString();
int roleid;
roleid = objRole.Get_By_RoleName(varRole);
colUser = objUser.Get_All_By_Role(roleid);
foreach (UserLogin_mst objusr in colUser)
{
FlagUser = objUserToSiteMapping.Get_By_Id(objusr.Userid, siteid);
if (FlagUser != 0)
{
objIncident = objIncident.Get_By_id(incidentid);
objSite = objSite.Get_By_id(objIncident.Siteid);
objIncidentStates = objIncidentStates.Get_By_id(incidentid);
objPriority = objPriority.Get_By_id(objIncidentStates.Priorityid);
UserLogin_mst obju = new UserLogin_mst();
UserLogin_mst objReq = new UserLogin_mst();
obju = obju.Get_By_id(objUserToSiteMapping.Userid);
objC_info = objC_info.Get_By_id(objusr.Userid);
objReq = objReq.Get_By_id(requesterid);
ContactInfo_mst objReqContInfo = new ContactInfo_mst();
objReqContInfo = objReqContInfo.Get_By_id(objReq.Userid);
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.To = objC_info.Emailid;
obj.Subject = "High Priority Call. Ticket Id: " + incidentid;
obj.Body = "Dear Sir/Madam,<br/>High Priority Call has been logged, please find below the Complaint details .<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objReq.Username + "<br/><b>Mail Address :</b>" + objReqContInfo.Emailid + "<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
}
}
}
public void SentmailUser(int userid, int incidentid, string status)
{
objIncident = objIncident.Get_By_id(incidentid);
//added by lalit 02 nov to get resolution and show it to user when call closed mail goes to user
objIncidentResolution = objIncidentResolution.Get_By_id(incidentid);
//end
objSite = objSite.Get_By_id(objIncident.Siteid);
objIncidentStates = objIncidentStates.Get_By_id(incidentid);
objPriority = objPriority.Get_By_id(objIncidentStates.Priorityid);
objUser = objUser.Get_By_id(objIncident.Requesterid);
objC_info = objC_info.Get_By_id(userid);
objtech = objtech.Get_By_id(objIncidentStates.Technicianid);
colemailid = objemail.Get_All_userid(userid);
string strStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string strStatusClose = Resources.MessageResource.strStatusClose.ToString();
string strYourSinscerely = Resources.MessageResource.strYourSinscerely.ToString();
string strContactNumber = Resources.MessageResource.strContactNumber.ToString();
if (strStatusOpen.ToLower() == status.ToLower())
{
foreach (UserEmail obj1 in colemailid)
{
if (obj1.Emailid != null)
{
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.To = obj1.Emailid;
obj.Subject = "Call Logged. Ticket Id : " + incidentid;
LogMessage("Call Open TicketId" + incidentid);
///////////////////////////////////////////////////commented by meenakshi 2nd july 2013
// obj.Body = "Dear " + objC_info.Firstname + ",<br/><br/> Thank you for contacting IT Service desk, please find below the new Ticket Id details for your future reference.<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> "
// + incidentid + "<br/><b>Site :</b> "
// + objSite.Sitename + "<br/><b>Logged Date & Time :</b> "
// + objIncident.Createdatetime + "<br/><b>Description :</b> "
// + objIncident.Description + "<br/><b>Priority :</b> "
// + objPriority.Name + "<br/><b>Username :</b> "
// + objUser.Username + "<br/><b>ResolutionTime :</b> "
// + GetResolutionTimeInHours(objIncident.Slaid)
// + "<br/><b>Email Address :</b> "
// + objC_info.Emailid + "<br/><br/> For any other support, kindly get in touch with us at " + strContactNumber + ".<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> " + strYourSinscerely + "</b>";
////////////////////////////////////////////////////end
string strBody = "Dear " + objC_info.Firstname+ ",<br/><br/> Thank you for contacting IT Service desk, please find below the new Ticket Id details for your future reference.<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> " + incidentid ;
strBody = strBody + "<br/><b>Site :</b> " + objSite.Sitename ;
strBody = strBody + "<br/><b>Logged Date & Time :</b> " + objIncident.Createdatetime;
strBody = strBody + "<br/><b>Description</b> :" + objIncident.Description;
strBody = strBody + "<br/><b>Priority :</b> " + objPriority.Name;
strBody = strBody + "<br/><b>Username :</b>" + objUser.Username;
strBody = strBody + "<br/><b>Email Address :</b> " + objC_info.Emailid;
strBody = strBody + "<br/><b>ResolutionTime :</b> " + GetResolutionTimeInHours(objIncident.Slaid);
if (objIncident.Siteid ==1)
{
//location = "1";
//contactnum = "9811801977";
//mailid = "*****@*****.**";
//techid = "16";
//cmd.CommandText = "insert into Incident_mst(Title, Timespentonreq, Slaid, Siteid, Requesterid, Modeid, Description, Deptid, Createdbyid, Createdatetime,Extension,Completedtime, ExternalTicketNo, VendorId,active,AMCCall ,Reporteddatetime)values(@Title, 0, 3, '" + location + "', 2, 5, @Description, 0, 2, @Createdatetime,0,null, null, 0,1, 0 ,@Reporteddatetime)";
//// SentMail("*****@*****.**", "*****@*****.**", subject, body);
//strBody = strBody + "<br/><br/>For any other support kindly get in touch with us at 9811801977.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
strBody = strBody + "<br/><br/> <b>For any other support, kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>1st Level : [email protected], Ext: 2259 or +919999969434</b><br/><b>2nd Level : [email protected], Ext: 2178 or +919871164411</b><br/><b>3rd Level : [email protected], Ext: 2175 or +919810079140</b><br/>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
}
else if (objIncident.Siteid ==2)
{
strBody = strBody + "<br/><br/><b>For any other support, kindly get in touch with us at +912266326582 and 6587 or +91 9820831745 (24/7)<br/><br/> In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Name & Contact Details</b><br/><br/><b>Maruti Aldar : 6587</b><br/><b>Ranjana Kamle : 6587</b><br/><b>Brijesh Singh: 6587</b><br/>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident NarimanPoint IT Support Desk, Ext. 6587 </b>";
}
else if (objIncident.Siteid == 3)
{
strBody = strBody + "<br/><br/><b>For any other support kindly get in touch with us at +919930455789 and Extn:7411 / 7412, +917875551291 or at +912266727411/12<br/><br/> In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Tier 1: Darshan Trivedi – (+91 9819404011)</b><br/><b>Tier 2: Sudhir Nate (+91 9930455714), Jignesh Patel (+91 9987228227)</b><br/><b>Tier 3: Apurv Sharma (+91 9930455781)</b>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident BandraKurla IT Support, Ext. 7411 / 7412 </b>";
}
else if (objIncident.Siteid == 4)
{
strBody = strBody + "<br/><br/><b>For any other support kindly get in touch with us at +918041358518, Extn:8516 / 8517 or email at [email protected]<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Chethan Kumar. J</b><br/><b>[email protected]</b><br/><b>System Administrator</b>";
strBody = strBody + "<br/><b>91-9916033777</b><br/><br/><b>Yunus Khatib</b><br/><b>[email protected]</b><br/><b>Systems Manager</b><br/><b>91-9886058585</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> The Oberoi Bangalore IT Support, Ext. 8546 / 8517 </b>";
}
else if (objIncident.Siteid == 5)
{
strBody = strBody + "<br/><br/> <b>For any other support kindly get in touch with us at +91 33 2249 2323 2323 or at +919831519900/ [email protected]<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Arindam Banerjee </b><br/><b>Systems Manager</b><br/><b>The Oberoi Grand</b>";
strBody = strBody + "<br/><b>Email: [email protected]</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> The Oberoi Grand Kolkata IT Support </b>";
}
else if (objIncident.Siteid == 6)
{
//strBody = strBody + "<br/><br/> <b>For any other support kindly get in touch with the </b><br/><br/><b>IT Support team on Extension 6252,Direct Number +91 40 6603 6252,Mobile Number + 91 88860 48662</b><br/><br/><b>Telephone Support staff on Extension 6253, Direct Number +91 40 6603 6253, Mobile Number +91 88860 48663</b><br/><br/><b>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b>";
//strBody = strBody + "<br/><b>IT Supervisor on extension 6251 (or) +91 40 6603 6251</b><br/><b>IT Manager on extension 6250 (or) +91 40 6603 6250 </b>";
// //<br/><br/><b>Name of Contact</b><br/><br/><b>Manoj Kumar</b><br/><b>Shashikanth. J</b><br/><b>Vivekanand Kaatpally</b><br/><br/><b>All the above engineers are available in the above extension number only except</b>";
////strBody = strBody + "<br/><br/><b>Dasani Malla Reddy</b><br/><br/><b>Extension 6253 </b><br/><b>Direct Number +91 40 6603 6253 </b><br/><br/><b>Mobile Number + 91 88860 48663</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident Hyderabad IT Support </b>";
//strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident Hyderabad IT Support </b>";
strBody = strBody + "<br/><br/> For any other support kindly get in touch with the <br/><br/>IT Support team      on Extension 6252,Direct Number +91 40 6603 6252,Mobile Number + 91 88860 48662<br/><br/>Telephone Support staff      on Extension 6253, Direct Number +91 40 6603 6253, Mobile Number +91 88860 48663<br/><br/>If your queries are unresolved, please call us at the following extension / mobile numbers:";
strBody = strBody + "<br/><br/>IT Supervisor       on extension 6251 (or) +91 40 6603 6251<br/>IT Manager      on extension 6250 (or) +91 40 6603 6250 ";
strBody = strBody + "<br/><br/>Yours sincerely,<br/><br/> Trident Hyderabad IT Support ";
}
else if (objIncident.Siteid == 7)
{
//strBody = strBody + "<br/><br/>For any other support kindly get in touch with us at 9811801977.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
strBody = strBody + "<br/><br/> <b>For any other support, kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>1st Level : [email protected], Ext: 2259 or +919999969434</b><br/><b>2nd Level : [email protected], Ext: 2178 or +919871164411</b><br/><b>3rd Level : [email protected], Ext: 2175 or +919810079140</b><br/>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
}
else if (objIncident.Siteid == 8)
{
strBody = strBody + "<br/><br/><b>For any other support kindly get in touch with us at Extn:8271 or at +919962218422/ [email protected]<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Satheesh Kumar.S,</b><br/><b>Extn: 8270</b><br/><b>Mobile: +919884398638</b><br/><b>Email: [email protected]</b>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident Chennai IT Support, Ext. 8271 </b>";
}
else if (objIncident.Siteid == 9)
{
strBody = strBody + "<br/><br/><b>For any other support kindly get in touch with us at +911123890505, Extn:2370 or at +911123906180/81<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Pawan Suman & Contact Details +91 7838651733 with email address [email protected]</b>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Maidens Hotel IT Support, Ext, 2370 </b>";
}
else
{
strBody = strBody + "<br/><br/> <b>For any other support, kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>1st Level : [email protected], Ext: 2259 or +919999969434</b><br/><b>2nd Level : [email protected], Ext: 2178 or +919871164411</b><br/><b>3rd Level : [email protected], Ext: 2175 or +919810079140</b><br/>";
strBody = strBody + "<br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
//strBody = strBody + "<br/><br/>For any other support kindly get in touch with us at 9811801977.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
}
LogMessage("Before mail send(Call Open)");
obj.Body = strBody;
obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
string varPriority = Resources.MessageResource.strPriorityHigh.ToString();
if (objPriority.Priorityid != 0)
{
if (objPriority.Name.ToLower() == varPriority.ToLower())
{
SentMailToSDM(objSite.Siteid, incidentid, objUser.Userid);
}
}
}
}
//if (objC_info.Emailid != null)
//{
// obj.From = Resources.MessageResource.strAdminEmail.ToString();
// obj.To = objC_info.Emailid;
// obj.Subject = " New Call Logged. Ticket Id : " + incidentid;
// obj.Body = "Dear User,<br/> Thank you for contacting Service desk, please find below the Ticket Id details for your future reference.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><br/> For any other support kindly get in touch with us at <b>" + strContactNumber + "</b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
// obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
// //obj.SentMail();
// string varPriority = Resources.MessageResource.strPriorityHigh.ToString();
// if (objPriority.Priorityid != 0)
// {
// if (objPriority.Name.ToLower() == varPriority.ToLower())
// {
// SentMailToSDM(objSite.Siteid, incidentid, objUser.Userid);
// }
// }
//}
}
if (strStatusClose.ToLower() == status.ToLower())
{
foreach (UserEmail obj1 in colemailid)
{
if (obj1.Emailid != null)
{
int id = Convert.ToInt32(objIncident.Incidentid);
string varServerName1;
string varfeedbackmode="0";
varServerName1 = Resources.MessageResource.serverNameForChangePage.ToString();
//added by lalit to check feedback mode. feedback should add in mail or not.
varfeedbackmode = Resources.MessageResource.UserFeedbackmode.ToString(); ;
string url11;
url11 = "http://" + varServerName1 + "/"+ getpath()+"/LoginPageAccess/CustomerFeedback.aspx?userid=" + userid+"&Clid="+objIncident.Incidentid;
//url11 = "../LoginPageAccess/CustomerFeedback.aspx?userid=" + userid + "&Clid=" + objIncident.Incidentid;
if (objC_info.Emailid != null)
{
//string url;
//url = "<a href=" + url11 + "&userid=" + objC_info.Firstname + " ' onclick=window.open()>Your Feedback</a>";
string url = "<a href=" + url11 + " onclick=window.open()>Your Feedback</a>";
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.To = obj1.Emailid;
/////////////////////////////////////////added on 04July13 02:18PM
#region Define Regards and ContactNo for differenct Sites
string Regards = "";
string Contactno = "";
if (objIncident.Siteid == 1) { Regards = "EIH Central Helpdesk"; Contactno = "+911123890505, Extn:2180 / 2181"; }
if (objIncident.Siteid == 2) { Regards = "Trident NarimanPoint IT Support Desk, Ext. 6587"; Contactno = "+912266326582 and 6587 or +91 9820831745 (24/7)"; }
if (objIncident.Siteid == 3) { Regards = "Trident BandraKurla IT Support, Ext. 7411 / 7412"; Contactno = "+919930455789 and Extn:7411 / 7412, +917875551291 or at +912266727411/12"; }
if (objIncident.Siteid == 4) { Regards = "The Oberoi Bangalore IT Support, Ext. 8546 / 8517 "; Contactno = "+918041358518, Extn:8516 / 8517"; }
if (objIncident.Siteid == 5) { Regards = "The Oberoi Grand Kolkata IT Support"; Contactno = "+91 33 2249 2323 2323 or at +919831519900"; }
if (objIncident.Siteid == 6) { Regards = "Trident Hyderabad IT Support"; Contactno = "+91 40 6603 6252 and 6252 or + 91 88860 48662"; }
if (objIncident.Siteid == 7) { Regards = "EIH Central Helpdesk"; Contactno = "9811801977"; }
if (objIncident.Siteid == 8) { Regards = "Trident Chennai IT Support, Ext. 8271"; Contactno = "Extn:8271 or at +919962218422"; }
if (objIncident.Siteid == 9) { Regards = "Maidens Hotel IT Support, Ext, 2370"; Contactno = "+911123890505, Extn:2370 or at +911123906180/81"; }
#endregion
///////////////////////////////////////////end
obj.Subject = "Call Closed Ticket id : " + incidentid;
LogMessage("Call Closed TicketId" + incidentid);
//added by lalit
if (varfeedbackmode == "0") //0 means default mode where user will not recieve link in mail to give feedback
{
obj.Body = "Dear " + objC_info.Firstname
+ ",<br/><br/> <b>Incident Status:</b> Issue Resolved and call closed by <b>"
+ objtech.Username + "</b> on <b>"
+ objIncident.Completedtime + ".<br/><br/></b>We are pleased to confirm that the Service Call reported by you has been attended and resolved, should there be any further questions or queries, please do not hesitate to contact the Service Desk." + "<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> "
+ incidentid + "<br/><b>Site :</b> "
+ objSite.Sitename + "<br/><b>Logged Date & Time :</b> "
+ objIncident.Createdatetime + "<br/><b>Closed Date & Time :</b> "
+ objIncident.Completedtime + "<br/><b>Description :</b> "
+ objIncident.Description + "<br/><b>Resolution :</b> "
+ objIncidentResolution.Resolution + "<br/><b>Priority :</b> "
+ objPriority.Name + "<br/><b>Username :</b> "
+ objUser.Username + "<br/><b>Email Address :</b> "
+ objC_info.Emailid;
if (objIncident.Siteid == 1)
{
obj.Body = obj.Body + @"<br/><br/> <b>For any other support, kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>1st Level : [email protected], Ext: 2259 or +919999969434</b><br/><b>2nd Level : [email protected], Ext: 2178 or +919871164411</b><br/><b>3rd Level : [email protected], Ext: 2175 or +919810079140</b><br/>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
}
else if (objIncident.Siteid == 2)
{
obj.Body = obj.Body + @"<br/><br/> <b>For any other support, kindly get in touch with us at +912266326582 and 6587 or +91 9820831745 (24/7)<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Name & Contact Details</b><br/><br/><b>Maruti Aldar : 6587</b><br/><b>Ranjana Kamle : 6587</b><br/><b>Brijesh Singh: 6587</b><br/>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident NarimanPoint IT Support Desk, Ext. 6587 </b>";
}
else if (objIncident.Siteid == 3)
{
obj.Body = obj.Body + @"<br/><br/><b>For any other support kindly get in touch with us at +919930455789 and Extn:7411 / 7412, +917875551291 or at +912266727411/12<br/><br/> <b>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/>Tier 1: Darshan Trivedi – (+91 9819404011)</b><br/><b>Tier 2: Sudhir Nate (+91 9930455714), Jignesh Patel (+91 9987228227)</b><br/><b>Tier 3: Apurv Sharma (+91 9930455781)</b>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident BandraKurla IT Support, Ext. 7411 / 7412 </b>";
}
else if (objIncident.Siteid == 4)
{
obj.Body = obj.Body + @"<br/><br/> <b>For any other support kindly get in touch with us at +918041358518, Extn:8516 / 8517 or email at [email protected]<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Chethan Kumar. J</b><br/><b>[email protected]</b><br/><b>System Administrator</b>
<br/><b>91-9916033777</b><br/><br/><b>Yunus Khatib</b><br/><b>[email protected]</b><br/><b>Systems Manager</b><br/><b>91-9886058585</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> The Oberoi Bangalore IT Support, Ext. 8546 / 8517 </b>";
}
else if (objIncident.Siteid == 5)
{
obj.Body = obj.Body + @"<br/><br/><b>For any other support kindly get in touch with us at +91 33 2249 2323 2323 or at +919831519900/ [email protected]<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Arindam Banerjee </b><br/><b>Systems Manager</b><br/><b>The Oberoi Grand</b>
<br/><b>Email: [email protected]</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> The Oberoi Grand Kolkata IT Support </b>";
}
else if (objIncident.Siteid == 6)
{
// obj.Body = obj.Body + @"<br/><br/> <b>For any other support kindly get in touch with the IT Support team on <br/><br/>Extension 6252 </b><br/><br/><b>Direct Number +91 40 6603 6252 </b><br/><b>Mobile Number + 91 88860 48662</b><br/><br/><b>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b>
// <br/><b>IT Supervisor on extension 6251 (or) +91 40 6603 6251</b><br/><b>IT Manager on extension 6250 (or) +91 40 6603 6250 </b><br/><br/><b>Name of Contact</b> <br/><br/><b>Manoj Kumar</b><br/><b>Shashikanth. J</b><br/><b>Vivekanand Kaatpally</b><br/><br/><b>All the above engineers are available in the above extension number only except</b>
// <br/><br/><b>Dasani Malla Reddy</b><br/><br/><b>Extension 6253 </b><br/><b>Direct Number +91 40 6603 6253 </b><br/><br/><b>Mobile Number + 91 88860 48663</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident Hyderabad IT Support </b>";
obj.Body = obj.Body + @"<br/><br/> For any other support kindly get in touch with the <br/><br/>IT Support team      on Extension 6252,Direct Number +91 40 6603 6252,Mobile Number + 91 88860 48662<br/><br/>Telephone Support staff      on Extension 6253, Direct Number +91 40 6603 6253, Mobile Number +91 88860 48663<br/><br/>If your queries are unresolved, please call us at the following extension / mobile numbers:
<br/><br/>IT Supervisor       on extension 6251 (or) +91 40 6603 6251<br/>IT Manager      on extension 6250 (or) +91 40 6603 6250
<br/><br/>Yours sincerely,<br/><br/> Trident Hyderabad IT Support ";
}
else if (objIncident.Siteid == 7)
{
obj.Body = obj.Body + @"<br/><br/> <b>For any other support, kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>1st Level : [email protected], Ext: 2259 or +919999969434</b><br/><b>2nd Level : [email protected], Ext: 2178 or +919871164411</b><br/><b>3rd Level : [email protected], Ext: 2175 or +919810079140</b><br/>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
}
else if (objIncident.Siteid == 8)
{
obj.Body = obj.Body + @"<br/><br/><b>For any other support kindly get in touch with us at Extn:8271 or at +919962218422/ [email protected]<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Satheesh Kumar.S,</b><br/><b>Extn: 8270</b><br/><b>Mobile: +919884398638</b><br/><b>Email: [email protected]</b>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Trident Chennai IT Support, Ext. 8271 </b>";
}
else if (objIncident.Siteid == 9)
{
obj.Body = obj.Body + @"<br/><br/><b>For any other support kindly get in touch with us at +911123890505, Extn:2370 or at +911123906180/81<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>Pawan Suman & Contact Details +91 7838651733 with email address [email protected]</b>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> Maidens Hotel IT Support, Ext, 2370 </b>";
}
else
{
obj.Body = obj.Body + @"<br/><br/> <b>For any other support, kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<br/><br/>In case your queries unresolved or not satisfactory kindly reach to below escalation matrix:</b><br/><br/><b>1st Level : [email protected], Ext: 2259 or +919999969434</b><br/><b>2nd Level : [email protected], Ext: 2178 or +919871164411</b><br/><b>3rd Level : [email protected], Ext: 2175 or +919810079140</b><br/>
<br/><br/><b>Yours sincerely,</b><br/><br/> <b> EIH Central Helpdesk </b>";
}
//+ "<br/><br/> For any other support, kindly get in touch with us at "
//+ Contactno + ".<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b>"
//+ Regards + "</b>";
}
else
{
obj.Body = "Dear " + objC_info.Firstname
+ ",<br/><br/> <b>Incident Status:</b> Issue Resolved and call closed by <b>"
+ objtech.Username + "</b> on <b>"
+ objIncident.Completedtime + ".<br/><br/></b>We are pleased to confirm that the Service Call reported by you has been attended and resolved, should there be any further questions or queries, please do not hesitate to contact the Service Desk." + "<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> "
+ incidentid + "<br/><b>Site :</b> "
+ objSite.Sitename + "<br/><b>Logged Date & Time :</b> "
+ objIncident.Createdatetime + "<br/><b>Closed Date & Time :</b> "
+ objIncident.Completedtime + "<br/><b>Description :</b> "
+ objIncident.Description + "<br/><b>Resolution :</b> "
+ objIncidentResolution.Resolution + "<br/><b>Priority :</b> "
+ objPriority.Name + "<br/><b>Username :</b> "
+ objUser.Username + "<br/><b>Email Address :</b> "
+ objC_info.Emailid + "<br/><br/> For any other support, kindly get in touch with us at "
+ Contactno + ".<br/><br/>To give feedback click on "
+ url + ".<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b>"
+ Regards + "</b>";
}
LogMessage("Before mail send(Call Closed)");
obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
}
}
}
//int id = Convert.ToInt32(objIncident.Incidentid);
//string varServerName1;
//varServerName1 = Resources.MessageResource.serverNameForChangePage.ToString();
//// varServerName = "10.80.0.15";
//string url11;
//url11 = "http://" + varServerName1 + "/BESTN/LoginPageAccess/CustomerFeedback.aspx?incident=" + id;
//if (objC_info.Emailid != null)
//{
// string url;
// url = "<a href=" + url11 + "&userid=" + objC_info.Firstname + " ' onclick=window.open()>Your Feedback</a>";
// obj.From = Resources.MessageResource.strAdminEmail.ToString();
// obj.To = objC_info.Emailid;
// obj.Subject = "Call Closed Ticket id : " + incidentid;
// obj.Body = "Dear User,<br/> <b>Complaint Status:</b>Problem solved and call closed by <b>" + objtech.Username + "</b> on <b>" + objIncident.Completedtime + "</b>.We are pleased to inform you that your reported Service Call has been attended and problem solved as informed by our engineer.<br/>Should there be any further questions or queries, please do not hesitate to contact the Service Desk on 0120 4393941, quoting your Ticket Reference Number. " + "<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "</br><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><br/> For any other support kindly get in touch with us at <b>" + strContactNumber + "</b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Your Feedback</b><br/><br/>" + url + "<br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
// obj.SmtpServer = obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
// // obj.SentMail();
//}
}
}
public void SentmailTechnician(int technicianid, int incidentid)
{
string strYourSinscerely = Resources.MessageResource.strYourSinscerely.ToString();
string strContactNumber = Resources.MessageResource.strContactNumber.ToString();
objIncident = objIncident.Get_By_id(incidentid);
objSite = objSite.Get_By_id(objIncident.Siteid);
objIncidentStates = objIncidentStates.Get_By_id(incidentid);
objPriority = objPriority.Get_By_id(objIncidentStates.Priorityid);
objUser = objUser.Get_By_id(objIncident.Requesterid);
objtech = objtech.Get_By_id(technicianid);
objSDE = objSDE.Get_By_id(objIncident.Createdbyid);
objC_info = objC_info.Get_By_id(technicianid);
objUserInfo = objUserInfo.Get_By_id(objIncident.Requesterid);
if (objC_info.Emailid != null)
{
obj.To = objC_info.Emailid;
obj.From = Resources.MessageResource.strAdminEmail.ToString();
if (objIncident.Siteid == 1)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at +911123890505, Extn:2180 / 2181 or at +911123906180/81.<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>EIH Central Helpdesk <b></b>";
}
if (objIncident.Siteid == 2)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at +912266326582 and 6587 or +91 9820831745 (24/7).<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>Trident NarimanPoint IT Support Desk, Ext. 6587<b></b>";
}
if (objIncident.Siteid == 3)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at +919930455789, +917875551291 or at +912266727411/12.<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>Trident BandraKurla IT Support, Ext. 7411 / 7412<b></b>";
}
if (objIncident.Siteid == 4)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at +918041358518, Extn:8516 / 8517.<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>The Oberoi Bangalore IT Support, Ext. 8546 / 8517 <b></b>";
}
if (objIncident.Siteid == 5)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at +912266326582 and 6587 or +91 9820831745 (24/7).<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>The Oberoi Grand Kolkata IT Support<b></b>";
}
if (objIncident.Siteid == 6)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at Ext: 6252 or at +91 40 6603 6252 and + 91 88860 48662<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>Trident Hyderabad IT Support<b></b>";
}
if (objIncident.Siteid == 7)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at 9811801977.<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>EIH Central Helpdesk<b></b>";
}
if (objIncident.Siteid == 8)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at Extn:8271 or at +919962218422.<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>Trident Chennai IT Support, Ext. 8271<b></b>";
}
if (objIncident.Siteid == 9)
{
obj.Body = @"Dear " + objtech.Username + "," + "<br/> A Call with the following details have been assigned to you.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mobile No. :<b/>" + objUserInfo.Mobile + "<br/><b>Landline No. :<b/>" + objUserInfo.Landline + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><b>Service Desk Executive :</b>" + objSDE.Username + "<br/><br/> For any other support kindly get in touch with us at +911123890505, Extn:2370 or at +911123906180/81.<b></b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/>Maidens Hotel IT Support<b></b>";
}
obj.Subject = " New Call Assigned to you. Ticket id : " + incidentid;
obj.SmtpServer = obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
}
}
protected void grdvwChange_RowDataBound(Object sender, GridViewRowEventArgs e)
{
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt16(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[3].Text = "";
}
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt16(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[4].Text = "";
}
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt16(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[5].Text = "";
}
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt16(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.ChangeStatusid != 0)
{
e.Row.Cells[6].Text = objStatus.Statusname.ToString();
}
else
{
e.Row.Cells[6].Text = "";
}
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt16(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
e.Row.Cells[7].Text = objPriority.Name.ToString();
}
else
{
e.Row.Cells[7].Text = "";
}
#endregion
#region Bind Datarow at run time with CategoryId to Category
int categoryid = Convert.ToInt16(e.Row.Cells[8].Text);
objCategory = objCategory.Get_By_id(categoryid);
if (objCategory.Categoryid != 0)
{
e.Row.Cells[8].Text = objCategory.CategoryName.ToString();
}
else
{
e.Row.Cells[8].Text = "";
}
#endregion
}
}
protected void Update()
{
int Slaid = Convert.ToInt32(Request.QueryString[0]);
objSla = objSla.Get_By_id(Slaid);
if (objSla.Slaid!=0)
{
int siteid = objSla.Siteid;
objSite = objSite.Get_By_id(siteid);
if (objSite.Siteid !=0)
{
lblSite.Text = objSite.Sitename;
}
txtSlaName.Text = objSla.Slaname.ToString().Trim();
txtDescription.Text = objSla.Description.ToString().Trim();
objSlaPriority = objSlaPriority.Get_By_id(objSla.Slaid);
if (objSlaPriority.Priorityid!=0)
{
objPriority= objPriority.Get_By_id(objSlaPriority.Priorityid);
if (objPriority.Priorityid!=0)
{
lblPriority.Text = objPriority.Name.ToString().Trim();
drphr.SelectedValue = Convert.ToString(objSlaPriority.Resolutionhours);
drpMin.SelectedValue = Convert.ToString(objSlaPriority.Resolutionmin);
txtDays.Text = Convert.ToString(objSlaPriority.Resolutiondays);
}
}
}
}
public void SentmailUser(int userid, int incidentid, string status)
{
objIncident = objIncident.Get_By_id(incidentid);
//added by lalit 02 nov to get resolution and show it to user when call closed mail goes to user
objIncidentResolution = objIncidentResolution.Get_By_id(incidentid);
//end
objSite = objSite.Get_By_id(objIncident.Siteid);
objAreaManager = objAreaManager.Get_By_id(objSite.Siteid);
objIncidentStates = objIncidentStates.Get_By_id(incidentid);
objPriority = objPriority.Get_By_id(objIncidentStates.Priorityid);
objUser = objUser.Get_By_id(objIncident.Requesterid);
objC_info = objC_info.Get_By_id(userid);
objtech = objtech.Get_By_id(objIncidentStates.Technicianid);
colemailid = objemail.Get_All_userid(userid);
string strStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string strStatusClose = Resources.MessageResource.strStatusClose.ToString();
string strYourSinscerely = Resources.MessageResource.strYourSinscerely.ToString();
string strContactNumber = Resources.MessageResource.strContactNumber.ToString();
if (strStatusOpen.ToLower() == status.ToLower())
{
foreach (UserEmail obj1 in colemailid)
{
if (obj1.Emailid != null)
{
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.To = obj1.Emailid;
obj.CC=objAreaManager.Email;
obj.Subject = "Call Logged. Ticket Id : " + incidentid;
obj.Body = "Dear " + objC_info.Firstname + ",<br/><br/> Thank you for contacting IT Service desk, please find below the new Ticket Id details for your future reference.<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> "
+ incidentid + "<br/><b>Site :</b> "
+ objSite.Sitename + "<br/><b>Logged Date & Time :</b> "
+ objIncident.Createdatetime + "<br/><b>Description :</b> "
+ objIncident.Description + "<br/><b>Priority :</b> "
+ objPriority.Name + "<br/><b>Username :</b> "
+ objUser.Username + "<br/><b>EstimatedResolutionTime :</b> "
+ GetResolutionTimeInHours(objIncident.Slaid)
+ "<br/><b>Email Address :</b> "
+ objC_info.Emailid + "<br/><br/> For any other support, kindly get in touch with us at " + strContactNumber + ".<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b> " + strYourSinscerely + "</b>";
obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
string varPriority = Resources.MessageResource.strPriorityHigh.ToString();
if (objPriority.Priorityid != 0)
{
if (objPriority.Name.ToLower() == varPriority.ToLower())
{
SentMailToSDM(objSite.Siteid, incidentid, objUser.Userid);
}
}
}
}
//if (objC_info.Emailid != null)
//{
// obj.From = Resources.MessageResource.strAdminEmail.ToString();
// obj.To = objC_info.Emailid;
// obj.Subject = " New Call Logged. Ticket Id : " + incidentid;
// obj.Body = "Dear User,<br/> Thank you for contacting Service desk, please find below the Ticket Id details for your future reference.<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "<br/><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><br/> For any other support kindly get in touch with us at <b>" + strContactNumber + "</b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
// obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
// //obj.SentMail();
// string varPriority = Resources.MessageResource.strPriorityHigh.ToString();
// if (objPriority.Priorityid != 0)
// {
// if (objPriority.Name.ToLower() == varPriority.ToLower())
// {
// SentMailToSDM(objSite.Siteid, incidentid, objUser.Userid);
// }
// }
//}
}
if (strStatusClose.ToLower() == status.ToLower())
{
foreach (UserEmail obj1 in colemailid)
{
if (obj1.Emailid != null)
{
int id = Convert.ToInt16(objIncident.Incidentid);
string varServerName1;
string varfeedbackmode;
varServerName1 = Resources.MessageResource.serverNameForChangePage.ToString();
//added by lalit to check feedback mode. feedback should add in mail or not.
//fetching value from resouce file which is from appsettting page.
varfeedbackmode = Resources.MessageResource.UserFeedbackmode.ToString();
string url11;
url11 = "http://" + varServerName1 + "/"+ getpath()+"/LoginPageAccess/CustomerFeedback.aspx?userid=" + userid+"&Clid="+objIncident.Incidentid;
//url11 = "../LoginPageAccess/CustomerFeedback.aspx?userid=" + userid + "&Clid=" + objIncident.Incidentid;
if (objC_info.Emailid != null)
{
// string url;
// url = "<a href=" + url11 + "&userid=" + objC_info.Firstname + " ' onclick=window.open()>Your Feedback</a>";
string url = "<a href=" + url11 + " ' onclick=window.open()>Your Feedback</a>";
obj.From = Resources.MessageResource.strAdminEmail.ToString();
obj.To = obj1.Emailid;
obj.CC = objAreaManager.Email;
obj.Subject = "Call Closed Ticket id : " + incidentid;
//added by lalit
if (varfeedbackmode == "0") //0 means default mode where user will not recieve link in mail to give feedback
{
obj.Body = "Dear " + objC_info.Firstname
+ ",<br/><br/> <b>Incident Status:</b> Issue Resolved and call closed by <b>"
+ objtech.Username + "</b> on <b>"
+ objIncident.Completedtime + ".<br/><br/></b>We are pleased to confirm that the Service Call reported by you has been attended and resolved, should there be any further questions or queries, please do not hesitate to contact the Service Desk." + "<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> "
+ incidentid + "<br/><b>Site :</b> "
+ objSite.Sitename + "<br/><b>Logged Date & Time :</b> "
+ objIncident.Createdatetime + "<br/><b>Closed Date & Time :</b> "
+ objIncident.Completedtime + "<br/><b>Description :</b> "
+ objIncident.Description + "<br/><b>Resolution :</b> "
+ objIncidentResolution.Resolution+ "<br/><b>Priority :</b> "
+ objPriority.Name + "<br/><b>Username :</b> "
+ objUser.Username + "<br/><b>Email Address :</b> "
+ objC_info.Emailid + "<br/><br/> For any other support, kindly get in touch with us at "
+ strContactNumber + ".<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b>"
+ strYourSinscerely + "</b>";
}
else
{
obj.Body = "Dear " + objC_info.Firstname
+ ",<br/><br/> <b>Incident Status:</b> Issue Resolved and call closed by <b>"
+ objtech.Username + "</b> on <b>"
+ objIncident.Completedtime + ".<br/><br/></b>We are pleased to confirm that the Service Call reported by you has been attended and resolved, should there be any further questions or queries, please do not hesitate to contact the Service Desk." + "<br/><br/><b>Incident Details : </b> <br/><br/><b>Ticket Id :</b> "
+ incidentid + "<br/><b>Site :</b> "
+ objSite.Sitename + "<br/><b>Logged Date & Time :</b> "
+ objIncident.Createdatetime + "<br/><b>Closed Date & Time :</b> "
+ objIncident.Completedtime + "<br/><b>Description :</b> "
+ objIncident.Description + "<br/><b>Resolution :</b> "
+ objIncidentResolution.Resolution + "<br/><b>Priority :</b> "
+ objPriority.Name + "<br/><b>Username :</b> "
+ objUser.Username + "<br/><b>Email Address :</b> "
+ objC_info.Emailid + "<br/><br/> For any other support, kindly get in touch with us at "
+ strContactNumber + ".<br/><br/>To give feedback click on "
+ url + ".<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Yours sincerely,</b><br/><br/> <b>"
+ strYourSinscerely + "</b>";
}
obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
obj.SentMail();
}
}
}
//int id = Convert.ToInt16(objIncident.Incidentid);
//string varServerName1;
//varServerName1 = Resources.MessageResource.serverNameForChangePage.ToString();
//// varServerName = "10.80.0.15";
//string url11;
//url11 = "http://" + varServerName1 + "/BESTN/LoginPageAccess/CustomerFeedback.aspx?incident=" + id;
//if (objC_info.Emailid != null)
//{
// string url;
// url = "<a href=" + url11 + "&userid=" + objC_info.Firstname + " ' onclick=window.open()>Your Feedback</a>";
// obj.From = Resources.MessageResource.strAdminEmail.ToString();
// obj.To = objC_info.Emailid;
// obj.Subject = "Call Closed Ticket id : " + incidentid;
// obj.Body = "Dear User,<br/> <b>Complaint Status:</b>Problem solved and call closed by <b>" + objtech.Username + "</b> on <b>" + objIncident.Completedtime + "</b>.We are pleased to inform you that your reported Service Call has been attended and problem solved as informed by our engineer.<br/>Should there be any further questions or queries, please do not hesitate to contact the Service Desk on 0120 4393941, quoting your Ticket Reference Number. " + "<br/><br/><b>Complaints Details : </b> <br/><br/><b>Ticket Id :</b>" + incidentid + "<br/><b>Title of Call :</b>" + objIncident.Title + " <br/><b>Site :</b>" + objSite.Sitename + "</br><b>Logged Date & Time   :</b>" + objIncident.Createdatetime + "<br/><b>Description :</b>" + objIncident.Description + "<br/><b>Priority :</b> " + objPriority.Name + "<br/><b>UserName :</b>" + objUser.Username + "<br/><b>Mail Address :</b>" + objC_info.Emailid + "<br/><br/> For any other support kindly get in touch with us at <b>" + strContactNumber + "</b>.<br/><br/> <b>This is an auto generated mail. Please do not reply.</b><br/><br/><b>Your Feedback</b><br/><br/>" + url + "<br/><br/><b>Yours sincerely,</b><br/> <b>" + strYourSinscerely + "</b>";
// obj.SmtpServer = obj.SmtpServer = Resources.MessageResource.strSMTPServer.ToString();
// // obj.SentMail();
//}
}
}
protected void BindDropPriority()
{
Priority_mst objP = new Priority_mst();
objP = objPriority.Get_By_id(priorityid);
colPriority.Add(objP);
drpPriority.DataTextField = "name";
drpPriority.DataValueField = "priorityid";
drpPriority.DataSource = colPriority;
drpPriority.DataBind();
}
public CollectionBase GeneratePriority_mstCollection(ref IDataReader returnData)
{
BLLCollection<Priority_mst> col = new BLLCollection<Priority_mst>();
while (returnData.Read())
{
Priority_mst obj = new Priority_mst();
obj.Priorityid = (int)returnData["Priorityid"];
obj.Name = (string)returnData["Name"];
obj.Description = (string)returnData["description"];
col.Add(obj);
}
returnData.Close();
returnData.Dispose();
return col;
}
protected void grdvwChange_RowDataBound(Object sender, GridViewRowEventArgs e)
{
//Add Exception handilng try catch change by vishal 21-05-2012
try
{
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else { e.Row.Cells[3].Text = ""; }
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else { e.Row.Cells[4].Text = ""; }
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else { e.Row.Cells[5].Text = ""; }
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.ChangeStatusid != 0)
{ e.Row.Cells[6].Text = objStatus.Statusname.ToString(); }
else { e.Row.Cells[6].Text = ""; }
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{ e.Row.Cells[7].Text = objPriority.Name.ToString(); }
else { e.Row.Cells[7].Text = ""; }
#endregion
#region Bind Datarow at run time with CategoryId to Category
int categoryid = Convert.ToInt32(e.Row.Cells[8].Text);
objCategory = objCategory.Get_By_id(categoryid);
if (objCategory.Categoryid != 0)
{ e.Row.Cells[8].Text = objCategory.CategoryName.ToString(); }
else { e.Row.Cells[8].Text = ""; }
#endregion
}
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
public object GeneratePriority_mstObject(ref IDataReader returnData)
{
Priority_mst obj = new Priority_mst();
while (returnData.Read())
{
obj.Priorityid = (int)returnData["Priorityid"];
obj.Name = (string)returnData["Name"];
obj.Description = (string)returnData["Description"];
}
returnData.Close();
returnData.Dispose();
return obj;
}
string GetPriorityString(int priorityid)
{
string priorityname = "";
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
priorityname = objPriority.Name;
}
return priorityname;
}
public int Insert_Priority_mst(Priority_mst objPriority)
{
return (int)ExecuteNonQuery(Sp_Priority_Insert, new object[] { objPriority.Priorityid, objPriority.Name, objPriority.Description });
}
protected void Prioritygrdvw_RowUpdating(object sender, GridViewUpdateEventArgs e)
{
Priority_mst obj = new Priority_mst();
string name, desc, id;
int PriorityId = 0;
name = ((TextBox)Prioritygrdvw.Rows[e.RowIndex].Cells[1].Controls[0].FindControl("txtPriorityName")).Text;
desc = ((TextBox)Prioritygrdvw.Rows[e.RowIndex].Cells[2].Controls[0].FindControl("txtprioritydesc")).Text;
id = Convert.ToString(Prioritygrdvw.Rows[e.RowIndex].Cells[0].Text);
PriorityId = Convert.ToInt32(id);
prioritycount=Priorityobj.Get_By_PriorityName(name);
obj = obj.Get_By_id(PriorityId);
if ((prioritycount == 0)&&(name!=""))
{
Priorityobj.Priorityid = PriorityId;
Priorityobj.Name = name;
Priorityobj.Description = desc;
Priorityobj.Update();
Prioritygrdvw.EditIndex = -1;
BindGrid();
lblerrmsg.Text = Resources.MessageResource.errupdate.ToString();
}
else if(name == "")
{
lblerrmsg.Text = Resources.MessageResource.errnotempty.ToString();
}
else if (obj.Name == name)
{
Priorityobj.Priorityid = PriorityId;
Priorityobj.Name = name;
Priorityobj.Description = desc;
Priorityobj.Update();
Prioritygrdvw.EditIndex = -1;
BindGrid();
lblerrmsg.Text = Resources.MessageResource.errupdate.ToString();
}
else
{
Prioritygrdvw.EditIndex = -1;
BindGrid();
lblerrmsg.Text = Resources.MessageResource.errPriorityExist.ToString();
}
}
public int Update_Priority_mst_By_id(Priority_mst objPriority)
{
return (int)ExecuteNonQuery(Sp_Priority_Update, new object[] { objPriority.Priorityid, objPriority.Name, objPriority.Description });
}
protected void grdvwRequest_RowDataBound(Object sender, GridViewRowEventArgs e)
{
/////Add Exception handilng try catch change by vishal 21-05-2012
try
{
System.Drawing.ColorConverter colConvert = new ColorConverter();
BLLCollection<ColorScheme_mst> colColor = new BLLCollection<ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
#region Autogenerate Serial number
Label lblSerial = (Label)e.Row.FindControl("lblSerial");
lblSerial.Text = i.ToString();
i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
int varIncidentid = Convert.ToInt32(((Label)e.Row.FindControl("incidentid")).Text.ToString());
string varCreateDatetime = e.Row.Cells[9].Text;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[3].Text);
//objUser = objUser.Get_By_id(requesterid);
objContactmst = objContactmst.Get_By_id(requesterid);
//if (objUser.Userid != 0)
//{
// e.Row.Cells[3].Text = objUser.Username.ToString();
// //e.Row.Cells[3].Text = objContactmst.Firstname.ToString();
//}
//else { e.Row.Cells[3].Text = ""; }
//if (objUser.Userid != 0)
//{
//e.Row.Cells[3].Text = objUser.Username.ToString();
if (objContactmst.Firstname != null)
{
e.Row.Cells[3].Text = objContactmst.Firstname.ToString();
}
// }else { e.Row.Cells[3].Text = ""; }
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else { e.Row.Cells[4].Text = ""; }
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[5].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[5].Text = objUser.Username.ToString();
}
else { e.Row.Cells[5].Text = ""; }
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[6].Text);
objStatus = objStatus.Get_By_id(statusid);
if (objStatus.Statusid != 0)
{
e.Row.Cells[6].Text = objStatus.Statusname.ToString();
}
else { e.Row.Cells[6].Text = ""; }
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[7].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{ e.Row.Cells[7].Text = objPriority.Name.ToString(); }
else { e.Row.Cells[7].Text = ""; }
#endregion
#region Bind Datarow at run time with Siteid to Site
int siteid = Convert.ToInt32(e.Row.Cells[8].Text);
objSite = objSite.Get_By_id(siteid);
if (objSite.Siteid != 0)
{
string custSiteName;
int custid = 0;
colCustToSite = objCustToSite.Get_All_By_siteid(objSite.Siteid);
foreach (CustomerToSiteMapping objCuToSite in colCustToSite)
{
custid = objCuToSite.Custid;
}
objCustomer = objCustomer.Get_By_id(custid);
e.Row.Cells[8].Text = objCustomer.Customer_name + "/" + objSite.Sitename.ToString();
}
else { e.Row.Cells[8].Text = ""; }
#endregion
#region Apply Color Coding to Open Calls,According to define SLA
if (varStatusOpen.ToLower() == objStatus.Statusname.ToString().ToLower())
{
Incident_mst obj = new Incident_mst();
obj = obj.Get_By_id(varIncidentid);
if (obj.Incidentid != 0)
{
if (obj.Slaid != 0)
{
#region Declare local variables,and objects of various classes
int percent;
ProcessEscalateEmail objPro = new ProcessEscalateEmail();
#endregion
#region Get Total Resolution time define for particular SLA and Time Spent on Request
TotalResolutionTime = objPro.GetResolutionTimeInMins(obj.Slaid);
TotalTimeSpentonCall = objIncident.Get_TimeSpentonRequest(varIncidentid, siteid, varCreateDatetime, DateTime.Now.ToString());
if (TotalTimeSpentonCall < 0)
{
TotalTimeSpentonCall = 0;
}
#endregion
#region Calculate Percent
if (TotalResolutionTime != 0)
{
percent = (TotalTimeSpentonCall * 100) / TotalResolutionTime;
}
else
{
percent = 0;
}
#endregion
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusOpen);
foreach (ColorScheme_mst objCol in colColor)
{
if (objCol.Percnt_to != 0)
{
if (percent >= objCol.Percnt && percent <= objCol.Percnt_to)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
else
{
if (percent >= objCol.Percnt)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
}
}
else
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus("NonSLA");
foreach (ColorScheme_mst objCol in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(objCol.Colorname);
}
}
}
}
#endregion
#region Apply Color Coding to Close Calls
if (varStatusClose.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusClose);
foreach (ColorScheme_mst obj in colColor)
{
try { e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname); }
catch (Exception ex)
{ e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString("White"); }
}
}
#endregion
#region Apply Color Coding to On Hold Calls
if (varStatusOnHold.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusOnHold);
foreach (ColorScheme_mst obj in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname);
}
}
#endregion
#region Apply Color Coding to Resolved Calls
if (varStatusResolved.ToLower() == objStatus.Statusname.ToString().ToLower())
{
ColorScheme_mst objColor = new ColorScheme_mst();
colColor = objColor.Get_All_By_CallStatus(varStatusResolved);
foreach (ColorScheme_mst obj in colColor)
{
e.Row.BackColor = (System.Drawing.Color)colConvert.ConvertFromString(obj.Colorname);
}
}
#endregion
}
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
protected void grdvwChange_RowDataBound(Object sender, GridViewRowEventArgs e)
{//Add Exception handilng try catch change by vishal 21-05-2012
try
{
//System.Drawing.ColorConverter colConvert = new ColorConverter();
//BLLCollection<ColorScheme_mst> colColor = new BLLCollection<ColorScheme_mst>();
if (e.Row.RowType == DataControlRowType.DataRow)
{
//if(col.Count!=0)
//{
#region Autogenerate Serial number
//Label lblSerial = (Label)e.Row.FindControl("lblSerial");
//lblSerial.Text = i.ToString();
//i++;
#endregion
int TotalTimeSpentonCall;
int TotalResolutionTime;
string varStatusOpen = Resources.MessageResource.strStatusOpen.ToString();
string varStatusClose = Resources.MessageResource.strStatusClose.ToString();
string varStatusOnHold = Resources.MessageResource.strStatusOnHold.ToString();
string varStatusResolved = Resources.MessageResource.strStatusResolved.ToString();
#region Bind Data Row at Run time with requesterid to Requester name
int requesterid = Convert.ToInt32(e.Row.Cells[2].Text);
objUser = objUser.Get_By_id(requesterid);
if (objUser.Userid != 0)
{
e.Row.Cells[2].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[2].Text = "";
}
#endregion
#region Bind Datarow at Run Time with Createdbyid to Created by name
int createdbyid = Convert.ToInt32(e.Row.Cells[3].Text);
objUser = objUser.Get_By_id(createdbyid);
if (objUser.Userid != 0)
{
e.Row.Cells[3].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[3].Text = "";
}
#endregion
#region Bind Datarow at Run Time with technicianid to technician name
int technicianid = Convert.ToInt32(e.Row.Cells[4].Text);
objUser = objUser.Get_By_id(technicianid);
if (objUser.Userid != 0)
{
e.Row.Cells[4].Text = objUser.Username.ToString();
}
else
{
e.Row.Cells[4].Text = "";
}
#endregion
#region Bind Datarow at run time with Statusid to Status
int statusid = Convert.ToInt32(e.Row.Cells[5].Text);
ObjChangeStatus = ObjChangeStatus.Get_By_id(statusid);
if (ObjChangeStatus.ChangeStatusid != 0)
{
e.Row.Cells[5].Text = ObjChangeStatus.Statusname.ToString();
}
else
{
e.Row.Cells[5].Text = "";
}
#endregion
#region Bind Datarow at run time with Priorityid to Priority
int priorityid = Convert.ToInt32(e.Row.Cells[6].Text);
objPriority = objPriority.Get_By_id(priorityid);
if (objPriority.Priorityid != 0)
{
e.Row.Cells[6].Text = objPriority.Name.ToString();
}
else
{
e.Row.Cells[6].Text = "";
}
#endregion
}
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
