/// <summary>
/// Helper method to convery notification to presence.
/// </summary>
/// <param name="notification">Notification</param>
/// <returns>Presence subscription</returns>
private PresenceInformation ConvertNotificationToPresence(RemotePresentityNotification notification)
{
//after the first notification for a contact, you only get the categories that changed next time
//so after the first notification if presence changes, you only get presence; if name changes you only get contact card
long availability = PresenceInformation.NoChangeInAvailability;
string status = PresenceInformation.NoChange;
string contactName = PresenceInformation.NoChange;
string activityStatus = PresenceInformation.NoChange;
var presence = notification.AggregatedPresenceState;
if (presence != null)
{
//Get availability.
availability = presence.AvailabilityValue;
status = AvailabilityToStatusConverter.Convert(availability);
//Get activity status.
PresenceActivity activity = presence.Activity;
if (activity != null && activity.CustomTokens != null && activity.CustomTokens.Count > 0)
{
//For now just take the first token.
activityStatus = activity.CustomTokens[0].Value ?? PresenceInformation.NoChange;
}
}
var contactCard = notification.ContactCard;
if (contactCard != null)
{
contactName = contactCard.DisplayName;
}
return(new PresenceInformation
{
Availability = availability,
ContactName = contactName,
SipUri = notification.PresentityUri,
Status = status,
ActivityStatus = activityStatus
});
}
// Publish note, state, contact card presence categories
private void PublishPresenceCategories(bool publishFlag, string status = null)
{
try
{
if (publishFlag == true)
{
// The CustomPresenceCategory class enables creation of a
// category using XML. This allows precise crafting of a
// category, but it is also possible to create a category
// in other, more simple ways, shown below.
_note = new CustomPresenceCategory("note", String.Format(_noteXml, _noteValue));
switch (status)
{
default: //Available
_userState = PresenceState.UserAvailable;
Console.WriteLine(DateTime.Now.ToString() + " Setting available status.");
// It is possible to create and publish state with a custom availablity string, shown below
LocalizedString localizedAvailableString = new LocalizedString("Available");
// Create a PresenceActivity indicating the "In a call" state.
PresenceActivity Available = new PresenceActivity(localizedAvailableString);
// Set the Availability of the "In a call" state to Busy.
Available.SetAvailabilityRange((int)PresenceAvailability.Online,
(int)PresenceAvailability.Online);
// Microsoft Lync will also show the Busy presence icon.
_phoneState = new PresenceState(
(int)PresenceAvailability.Online,
Available,
PhoneCallType.Voip,
"phone uri");
break;
case "Busy": //Busy
Console.WriteLine(DateTime.Now.ToString() + " Setting busy status.");
_userState = PresenceState.UserBusy;
LocalizedString localizedBusyString = new LocalizedString("Busy");
PresenceActivity Busy = new PresenceActivity(localizedBusyString);
Busy.SetAvailabilityRange((int)PresenceAvailability.Busy,
(int)PresenceAvailability.IdleBusy);
_phoneState = new PresenceState(
(int)PresenceAvailability.Busy,
Busy,
PhoneCallType.Voip,
"phone uri");
break;
case "In a call": //In a call
Console.WriteLine(DateTime.Now.ToString() + " Setting in a call status.");
_userState = PresenceState.UserBusy;
LocalizedString localizedCallString = new LocalizedString("In a call");
PresenceActivity inACall = new PresenceActivity(localizedCallString);
inACall.SetAvailabilityRange((int)PresenceAvailability.Busy,
(int)PresenceAvailability.IdleBusy);
_phoneState = new PresenceState(
(int)PresenceAvailability.Busy,
inACall,
PhoneCallType.Voip,
"phone uri");
break;
case "In a meeting": //In a meeting
Console.WriteLine(DateTime.Now.ToString() + " Setting in a meeting status.");
_userState = PresenceState.UserBusy;
LocalizedString localizedMeetingString = new LocalizedString("In a meeting");
PresenceActivity inAMeeting = new PresenceActivity(localizedMeetingString);
inAMeeting.SetAvailabilityRange((int)PresenceAvailability.Busy,
(int)PresenceAvailability.IdleBusy);
_phoneState = new PresenceState(
(int)PresenceAvailability.Busy,
inAMeeting,
PhoneCallType.Voip,
"phone uri");
break;
case "In a conference call": //In a conference call
Console.WriteLine(DateTime.Now.ToString() + " Setting in a conference call status.");
_userState = PresenceState.UserBusy;
LocalizedString localizedConferenceString = new LocalizedString("In a conference call");
PresenceActivity inAConference = new PresenceActivity(localizedConferenceString);
inAConference.SetAvailabilityRange((int)PresenceAvailability.Busy,
(int)PresenceAvailability.IdleBusy);
_phoneState = new PresenceState(
(int)PresenceAvailability.Busy,
inAConference,
PhoneCallType.Voip,
"phone uri");
break;
case "Presenting": //Presenting
Console.WriteLine(DateTime.Now.ToString() + " Setting presenting status.");
_userState = PresenceState.UserBusy;
LocalizedString localizedPresentingString = new LocalizedString("Presenting");
PresenceActivity Presenting = new PresenceActivity(localizedPresentingString);
Presenting.SetAvailabilityRange((int)PresenceAvailability.Busy,
(int)PresenceAvailability.DoNotDisturb);
_phoneState = new PresenceState(
(int)PresenceAvailability.DoNotDisturb,
Presenting,
PhoneCallType.Voip,
"phone uri");
break;
case "Offline": //Offline
Console.WriteLine(DateTime.Now.ToString() + " Setting offline status.");
_userState = PresenceState.UserOffline;
LocalizedString localizedOfflineString = new LocalizedString("Offline");
PresenceActivity Offline = new PresenceActivity(localizedOfflineString);
Offline.SetAvailabilityRange((int)PresenceAvailability.Offline,
(int)PresenceAvailability.Offline);
_phoneState = new PresenceState(
(int)PresenceAvailability.Offline,
Offline,
PhoneCallType.Voip,
"phone uri");
break;
}
// Machine or Endpoint states must always be published to
// indicate the endpoint is actually online, otherwise it is
// assumed the endpoint is offline, and no presence
// published from that endpoint will be displayed.
_machineState = PresenceState.EndpointOnline;
// It is also possible to create presence categories such
// as ContactCard, Note, PresenceState, and Services with
// their constructors.
// Here we create a ContactCard and change the title.
_contactCard = new ContactCard(0);
/* The title string to be displayed. */
if (!String.IsNullOrEmpty(ConfigurationManager.AppSettings["UserTitle"]))
{
LocalizedString localizedTitleString = new LocalizedString(ConfigurationManager.AppSettings["UserTitle"]);
_contactCard.JobTitle = localizedTitleString.Value;
}
if (!String.IsNullOrEmpty(ConfigurationManager.AppSettings["UserOffice"]))
{
LocalizedString localizedTitleString = new LocalizedString(ConfigurationManager.AppSettings["UserOffice"]);
_contactCard.OfficeLocation = localizedTitleString.Value;
}
if (!String.IsNullOrEmpty(ConfigurationManager.AppSettings["JobTitle"]))
{
LocalizedString localizedTitleString = new LocalizedString(ConfigurationManager.AppSettings["JobTitle"]);
_contactCard.JobTitle = localizedTitleString.Value;
}
// Publish a photo
// If the supplied value for photo is null or empty, then set value of IsAllowedToShowPhoto to false
_contactCard.IsAllowedToShowPhoto = false;
string photoUri = ConfigurationManager.AppSettings["PhotoUri"];
if (!String.IsNullOrEmpty(photoUri))
{
_contactCard.IsAllowedToShowPhoto = true;
_contactCard.PhotoUri = photoUri;
}
// Publish all presence categories with new values.
_localOwnerPresence.BeginPublishPresence(
new PresenceCategory[]
{
_userState,
_phoneState,
_machineState,
_note,
_contactCard
},
PublishPresenceCompleted, /* async callback when publishing operation completes. */
publishFlag /* value TRUE indicates that presence to be published with new values. */);
}
else
{
// Delete all presence categories.
Console.WriteLine(DateTime.Now.ToString() + " Revert status back.");
_localOwnerPresence.BeginDeletePresence(
new PresenceCategory[]
{
_userState,
_phoneState,
_machineState,
_note,
_contactCard
},
PublishPresenceCompleted,
publishFlag /* value FALSE indicates that presence reverted to original values. */);
}
}
catch (PublishSubscribeException pse)
{
// PublishSubscribeException is thrown when there were
// exceptions during this presence operation such as badly
// formed sip request, duplicate publications in the same
// request etc.
// TODO (Left to the reader): Include exception handling code
// here.
Console.WriteLine(pse.ToString());
}
catch (RealTimeException rte)
{
// RealTimeException is thrown when SIP Transport, SIP
// Authentication, and credential-related errors are
// encountered.
// TODO (Left to the reader): Include exception handling code
// here.
Console.WriteLine(rte.ToString());
}
}
/// <summary>
/// PublishPresenceToWebCustomers is a method that indicates Web Users different levels of Presence based on
/// the average queue time, or whether the portal is getting drained.
/// </summary>
private void PublishPresenceToWebCustomers()
{
//Limitation: Note that this publication only makes sense if only one instance of the Application is in service.
// If multiple instances of the application were running at the same time, one shall consider using a database to coordinate the publication
// of the information.
PresenceState aggregateState;
if (_portalState == PortalState.Started ||
_portalState == PortalState.Draining)
{
if (_portalState == ContactCenter.PortalState.Started)
{
TimeSpan averageWaitTime = _agentHunter.AverageQueueTime.Value;
if (averageWaitTime <= AcdPortal.OneMinuteSpan)
{
var presenceActivity = new PresenceActivity(new LocalizedString(1033, String.Format("Expected Wait Time is \r\n {0} min and {1} sec",
averageWaitTime.Minutes,
averageWaitTime.Seconds)));
presenceActivity.SetAvailabilityRange(3500, 3500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
3500,
presenceActivity);
}
else if (averageWaitTime <= AcdPortal.FiveMinuteSpan)
{
var presenceActivity = new PresenceActivity(new LocalizedString(1033, String.Format("Expected Wait Time is \r\n {0} min and {1} sec",
averageWaitTime.Minutes,
averageWaitTime.Seconds)));
presenceActivity.SetAvailabilityRange(6500, 6500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
6500,
presenceActivity);
}
else
{
string activityString = null;
if (averageWaitTime.Hours > 0)
{
activityString = String.Format("Expect Long Wait Time; \r\n currently {0} hour {1} min and {2} sec", averageWaitTime.Hours, averageWaitTime.Minutes, averageWaitTime.Seconds);
}
else
{
activityString = String.Format("Expect Long Wait Time; \r\n currently {0} min and {1} sec", averageWaitTime.Minutes, averageWaitTime.Seconds);
}
var presenceActivity = new PresenceActivity(new LocalizedString(1033, activityString));
presenceActivity.SetAvailabilityRange(6500, 6500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
6500,
presenceActivity);
}
}
else
{
var presenceActivity = new PresenceActivity(new LocalizedString(1033, "This service is not available at this time; please call again later."));
presenceActivity.SetAvailabilityRange(9500, 9500);
aggregateState = new PresenceState(PresenceStateType.AggregateState,
9500,
presenceActivity);
}
PresenceCategoryWithMetaData averageQueueTimePublication = new PresenceCategoryWithMetaData(1,
ContainerIDForWebUsers,
aggregateState);
try
{
_endpoint.LocalOwnerPresence.BeginPublishPresence(new List <PresenceCategoryWithMetaData>()
{
averageQueueTimePublication
},
pub =>
{
try
{
_endpoint.LocalOwnerPresence.EndPublishPresence(pub);
}
catch (OperationFailureException ofex)
{
_logger.Log("AcdPortal failed to end publish average queue time", ofex);
}
catch (PublishSubscribeException psex)
{
_logger.Log("AcdPortal failed to end publish average queue time", psex);
}
catch (RealTimeException rtex)
{
_logger.Log("AcdPortal failed to end publish average queue time", rtex);
}
},
null);
}
catch (InvalidOperationException ivoex)
{
_logger.Log("AcdPortal failed to begin publish average queue time", ivoex);
}
}
}
// Publish note, state, contact card presence categories
private void PublishPresenceCategories(bool publishFlag)
{
try
{
if (publishFlag == true)
{
// The CustomPresenceCategory class enables creation of a
// category using XML. This allows precise crafting of a
// category, but it is also possible to create a category
// in other, more simple ways, shown below.
_note = new CustomPresenceCategory("note", String.Format(_noteXml, _noteValue));
// The PresenceState class has several static properties
// and methods which will provide standard states such as
// online, busy, and on-the-phone, for example.
_userState = PresenceState.UserBusy;
// It is possible to create and publish state with a
// custom availablity string, shown below. "In a call" will
// be shown in Microsoft Lync.
LocalizedString localizedCallString = new LocalizedString(
"In a call" /* The string to be displayed. */);
// Create a PresenceActivity indicating the
// "In a call" state.
PresenceActivity inACall = new PresenceActivity(
localizedCallString);
// Set the Availability of the "In a call" state to Busy.
inACall.SetAvailabilityRange((int)PresenceAvailability.Busy,
(int)PresenceAvailability.IdleBusy);
// Microsoft Lync will also show the Busy presence icon.
_phoneState = new PresenceState(
(int)PresenceAvailability.Busy,
inACall,
PhoneCallType.Voip,
"phone uri");
// Machine or Endpoint states must always be published to
// indicate the endpoint is actually online, otherwise it is
// assumed the endpoint is offline, and no presence
// published from that endpoint will be displayed.
_machineState = PresenceState.EndpointOnline;
// It is also possible to create presence categories such
// as ContactCard, Note, PresenceState, and Services with
// their constructors.
// Here we create a ContactCard and change the title.
_contactCard = new ContactCard(3);
LocalizedString localizedTitleString = new LocalizedString(
"The Boss" /* The title string to be displayed. */);
_contactCard.JobTitle = localizedTitleString.Value;
// Publish a photo
// If the supplied value for photo is null or empty, then set value of IsAllowedToShowPhoto to false
_contactCard.IsAllowedToShowPhoto = true;
string photoUri = UCMASampleHelper.PromptUser("Please enter a Photo Uri in the form of http://mysite/photo1.jpg", "PhotoURI1");
if (String.IsNullOrEmpty(photoUri))
{
photoUri = null;
_contactCard.IsAllowedToShowPhoto = false;
}
_contactCard.PhotoUri = photoUri;
// Publish all presence categories with new values.
_localOwnerPresence.BeginPublishPresence(
new PresenceCategory[]
{
_userState,
_phoneState,
_machineState,
_note,
_contactCard
},
PublishPresenceCompleted, /* async callback when publishing operation completes. */
publishFlag /* value TRUE indicates that presence to be published with new values. */);
}
else
{
// Delete all presence categories.
_localOwnerPresence.BeginDeletePresence(
new PresenceCategory[]
{
_userState,
_phoneState,
_machineState,
_note,
_contactCard
},
PublishPresenceCompleted,
publishFlag /* value FALSE indicates that presence reverted to original values. */);
}
}
catch (PublishSubscribeException pse)
{
// PublishSubscribeException is thrown when there were
// exceptions during this presence operation such as badly
// formed sip request, duplicate publications in the same
// request etc.
// TODO (Left to the reader): Include exception handling code
// here.
Console.WriteLine(pse.ToString());
}
catch (RealTimeException rte)
{
// RealTimeException is thrown when SIP Transport, SIP
// Authentication, and credential-related errors are
// encountered.
// TODO (Left to the reader): Include exception handling code
// here.
Console.WriteLine(rte.ToString());
}
}
