/// <summary>
/// Does the email accept.
/// </summary>
public void DoEmailAccept()
{
try
{
Dispatcher.Invoke(new Action(() =>
{
//if (!EmailNotifier.needPerformAccept)
// return;
//EmailNotifier.needPerformAccept = false;
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues acceptInteraction = interactionService.AcceptInteraction(eventInvite.TicketId, eventInvite.Interaction.InteractionId, eventInvite.ProxyClientId);
if (acceptInteraction.MessageCode == "200")
{
EmailMainWindow emailMainWindow = new EmailMainWindow(eventInvite, FirstName, LastName);
emailMainWindow.Show();
if (!ConfigContainer.Instance().AllKeys.Contains("email.enable.auto-answer") ||
(ConfigContainer.Instance().AllKeys.Contains("email.enable.auto-answer") &&
((string)ConfigContainer.Instance().GetValue("email.enable.auto-answer")).ToLower().Equals("false")))
{
HideWidow();
}
}
}));
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.ToString());
}
}
/// <summary>
/// Handles the Click event of the btnReject control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnReject_Click(object sender, RoutedEventArgs e)
{
if (isOnHandling)
{
return;
}
isOnHandling = true;
try
{
//EmailNotifier.needPerformAccept = false;
HideWidow();
if (emailAutoAnswerThread != null)
{
emailAutoAnswerThread.Abort();
}
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.RejectInteraction(eventInvite.TicketId, eventInvite.Interaction.InteractionId, eventInvite.ProxyClientId, eventInvite.Interaction.InteractionUserData);
if (result.MessageCode == "200")
{
if (EmailDataContext.GetInstance().MessageToClientEmail != null)
{
EmailDataContext.GetInstance().MessageToClientEmail.PluginInteractionStatus(PluginType.Workbin, IXNState.Closed, false);
}
}
}
catch (Exception ex)
{
logger.Error("Error occurred as +" + ex.ToString());
}
isOnHandling = false;
}
public static List <string> GetWorkbinList()
{
//try
//{
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.GetWorkbin(ConfigContainer.Instance().TenantDbId, WorkbinUtility.Instance().IxnProxyID);
List <string> list = new List <string>();
if (result.MessageCode.Equals("200"))
{
EventWorkbinTypesInfo workbinType = result.IMessage as EventWorkbinTypesInfo;
if (workbinType != null)
{
foreach (string workbinName in workbinType.WorkbinTypes.AllKeys)
{
KeyValueCollection collection = workbinType.WorkbinTypes[workbinName] as KeyValueCollection;
if (collection != null && (int)collection["Active"] == 1)
{
list.Add(workbinName);
}
}
}
}
return(list);
//}
//catch (Exception ex)
//{
// throw ex;
//}
}
/// <summary>
/// Handles the Click event of the btnUpdate control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnUpdate_Click(object sender, RoutedEventArgs e)
{
try
{
isEditDone = true;
DGCaseDataInfo.CancelEdit();
var selectedCallData = DGCaseDataInfo.SelectedItem as EmailCaseData;
string key = selectedCallData.Key;
string value = selectedCallData.Value;
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[key] = value;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add(key, value);
}
caseData.Clear();
}
editingValue = editingKey = null;
// BindGrid();
}
catch (Exception commonException)
{
logger.Error("Error ocurred as " + commonException.Message);
}
}
public bool NotifyEmailOpen(string interactionId)
{
try
{
KeyValueCollection kvpInteractionId = new KeyValueCollection();
kvpInteractionId.Add("id", interactionId);
InteractionService interactionServices = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionServices.PullInteraction(ConfigContainer.Instance().TenantDbId, WorkbinUtility.Instance().IxnProxyID, kvpInteractionId);
if (result.MessageCode.Equals("200"))
{
if (Pointel.Interactions.IPlugins.PluginCollection.GetInstance().PluginCollections.ContainsKey(Pointel.Interactions.IPlugins.Plugins.Email))
{
((IEmailPlugin)Pointel.Interactions.IPlugins.PluginCollection.GetInstance().PluginCollections[Pointel.Interactions.IPlugins.Plugins.Email]).NotifyEmailInteraction(result.IMessage);
return(true);
}
}
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.Message);
}
return(false);
}
/// <summary>
/// Handles the RowEditEnding event of the DGCaseDataInfo control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs"/> instance containing the event data.</param>
private void DGCaseDataInfo_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
{
try
{
Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
if (dgRow != null)
{
var selectedCallData = dgRow.Item as EmailCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (!isEditDone)
{
isEditDone = true;
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[key] = value;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add(key, value);
}
caseData.Clear();
}
return;
}
else
{
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
CurrentData.Remove(key);
CurrentData.Add(key, value);
}
}
else
{
CurrentData.Add(key, value);
}
}
ConvertUserData();
}
}
catch (Exception ex)
{
logger.Error("dgCaseInfo_RowEditEnding: " + ex.Message);
}
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
try
{
if (mediaType == MediaTypes.Email)
{
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]);
_dispositionUC.ReLoadDispositionCodes(dispositionCode, interactionId);
}
else
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)] = data.DispostionCode;
}
caseData.Clear();
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
}
caseData.Clear();
}
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)] = result;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
}
caseData.Clear();
}
ConvertUserData();
}
}
catch (Exception generalException)
{
logger.Error("Error occurred as " + generalException.ToString());
}
}