public HtmlString GetHistoryTitleHtml()
{
switch (this.EntryType)
{
case TicketHistoryEntryType.Created:
return(new HtmlString($"<u>{User.ShortName}</u> created the ticket '{ParentTicket.GetTicketIdentifier()}'."));
case TicketHistoryEntryType.AssignedToSolver:
return(new HtmlString($"<u>{User.ShortName}</u> <b class=\"text-success\">assigned</b> ticket '{ParentTicket.GetTicketIdentifier()}'"));
case TicketHistoryEntryType.AssignedToNewSolver:
return(new HtmlString($"<u>{User.ShortName}</u> <b class=\"text-warning\"><i>re</i>-assigned</b> ticket '{ParentTicket.GetTicketIdentifier()}'"));
case TicketHistoryEntryType.UnassignedFromSolver:
return(new HtmlString($"<u>{User.ShortName}</u> <b class=\"text-danger\">unassigned</b> ticket '{ParentTicket.GetTicketIdentifier()}'"));
case TicketHistoryEntryType.StatusChanged:
return(new HtmlString($"Ticket status was updated by <u>{User.ShortName}</u>."));
case TicketHistoryEntryType.StatusChangedByWorkflow:
return(new HtmlString($"Ticket status was changed by workflow rules."));
case TicketHistoryEntryType.AttachmentAdded:
return(new HtmlString($"<u>{User.ShortName}</u> has uploaded an attachment."));
case TicketHistoryEntryType.CommentAdded:
return(new HtmlString($"<u>{User.ShortName}</u> added a comment."));
case TicketHistoryEntryType.TicketTypeModified:
return(new HtmlString($"<u>{User.ShortName}</u> updated the ticket type."));
case TicketHistoryEntryType.TitleModified:
return(new HtmlString($"<u>{User.ShortName}</u> changed the title."));
case TicketHistoryEntryType.DescriptionModified:
return(new HtmlString($"<u>{User.ShortName}</u> modified the description."));
case TicketHistoryEntryType.PriorityChanged:
return(new HtmlString($"The ticket's priority was updated by <u>{User.ShortName}</u>."));
case TicketHistoryEntryType.Archived:
return(new HtmlString($"This ticket has been archived by <u>{User.ShortName}</u>."));
default:
return(new HtmlString(""));
}
}
private void RestoreToSingleTicket()
{
// Need to check for locks on any of the settings in the source list
if (listboxSourceTicket.Items.Cast <FormattedListBoxItem>()
.Where(item => item.Id != OriginalTicket.PrimaryKey.Id)
.Any(item => PosHelper.IsLocked(TableName.Ticket, item.Id)))
{
PosDialogWindow.ShowDialog(
Types.Strings.OneOrMoreOfTheTicketsInThisPartyIsCurrentlyBeingModifiedSomewhereElseCanNotChangeToSingleTicket, Types.Strings.TicketLocked);
return;
}
// Move TicketItems
IEnumerable <Ticket> tickets = TicketManager.GetPartyTickets(ParentTicket.PartyId);
foreach (Ticket ticket in tickets)
{
if (ticket.PrimaryKey.Equals(ParentTicket.PrimaryKey) ||
ticket.IsClosed || ticket.IsCanceled)
{
continue;
}
// Move all ticket items that are not on the ParentTicket, back to
// the ParentTicket
#if DEMO
int ticketItemCount = ParentTicket.GetNumberOfTicketItems() +
ticket.GetNumberOfTicketItems();
if (ticketItemCount > 3)
{
PosDialogWindow.ShowDialog(Window.GetWindow(this),
Types.Strings.YouCanNotAddMoreThan3TicketItemsToASingleTicketInTheDemoVersionAdditionalTicketItemsWillBeRemoved,
Types.Strings.DemoRestriction);
}
#endif
IEnumerable <TicketItem> ticketItems = TicketItem.GetAll(ticket.PrimaryKey);
foreach (TicketItem ticketItem in ticketItems)
{
#if DEMO
if (ParentTicket.GetNumberOfTicketItems() >= 3)
{
ticketItem.Delete();
continue;
}
#endif
ticketItem.SetTicketId(ParentTicket.PrimaryKey.Id);
ticketItem.UpdateTicketId();
}
// Delete the child ticket
TicketManager.Delete(ticket.PrimaryKey);
}
// Delete Party Invites
IEnumerable <PartyInvite> invites = PartyInvite.GetAll(ParentTicket.PartyId);
foreach (PartyInvite invite in invites)
{
PartyInvite.Delete(invite.Id);
}
// Delete the party
Party.Delete(ParentTicket.PartyId);
ParentTicket.SetPartyId(0);
ParentTicket.Update();
CurrentTicket = OriginalTicket = ParentTicket;
// Done, Close the parent window
Window.GetWindow(this).Close();
}
