public string Monitor()
{
string hash = Request["Hash"];
//更新客服在线缓存列表
OnlineKFModel onlineKFModel = MessageManager.Instance.GetOnlineKFInfo(KfNumberId);
if (onlineKFModel == null)
{
//更新客服在线缓存列表
onlineKFModel = new OnlineKFModel();
onlineKFModel.Hash = hash;
onlineKFModel.KfNumberId = KfNumberId;
onlineKFModel.LastActiveDate = DateTime.Now;
MessageManager.Instance.CacheLocalKF(onlineKFModel);
}
else
{
//判断hash
if (!string.Equals(hash, onlineKFModel.Hash, StringComparison.OrdinalIgnoreCase))
{
return("0");
}
onlineKFModel.LastActiveDate = DateTime.Now;
MessageManager.Instance.CacheLocalKF(onlineKFModel);
}
return("1");
}
public ActionResult Chat()
{
if (base.LoginAdmin.KfNumbers.Count == 0)
{
return(Content("请选分配工号给当前管理员，方可进入客服服务界面"));
}
KfNumber kfNumber = (KfNumber)base.LoginAdmin.KfNumbers.ToList()[0];
//设置客服为上线状态
kfNumber.IsOnline = true;
_kfNumberService.Update(kfNumber);
//填充页面信息
ViewBag.Department = base.LoginAdmin.PermissionOrganization.Name;
ViewBag.KfNumber = kfNumber.Number + "[" + kfNumber.NickName + "]";
ViewBag.RoleName = base.LoginAdmin.PermissionRole.Name;
ViewBag.OnlineStatus = kfNumber.OnlineStatus;
string hash = Guid.NewGuid().ToString();
ViewBag.Hash = hash;
//获取与当前客服还未结束的会话
IList <KfMeeting> listKfMeeting = _kfMeetingService.Table.Where(k => k.KfNumberId == kfNumber.Id && !k.IsEnd).ToList();
ViewBag.ListKfMeeting = listKfMeeting;
//更新在线客服缓存
OnlineKFModel onlineKFModel = new OnlineKFModel();
onlineKFModel.Hash = hash;
onlineKFModel.KfNumberId = kfNumber.Id;
onlineKFModel.LastActiveDate = DateTime.Now;
MessageManager.Instance.CacheLocalKF(onlineKFModel);
return(View());
}
/// <summary>
/// 定时器事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void timer_Elapsed(object sender, ElapsedEventArgs e)
{
// 清除不在线客服
lock (objLock)
{
try
{
timer.Enabled = false;
// 离线客服
List <OnlineKFModel> listOffline = new List <OnlineKFModel>();
Dictionary <Guid, OnlineKFModel> kfItems = _cacheManager.Get <Dictionary <Guid, OnlineKFModel> >("OnlineKFItems");
if (kfItems == null)
{
return;
}
// 检测在线队列，150秒无活动，设为离线
foreach (KeyValuePair <Guid, OnlineKFModel> kf in kfItems)
{
OnlineKFModel modelOnlineKF = kf.Value;
TimeSpan ts = DateTime.Now - modelOnlineKF.LastActiveDate;
if (ts.TotalSeconds >= 150)
{
listOffline.Add(modelOnlineKF);
}
}
// 清理离线客服
string errorMsg = string.Empty;
foreach (OnlineKFModel model in listOffline)
{
//移除缓存中的客服
RemoveCacheKF(model.KfNumberId);
//发送客服离线通知
new CommandManager(null).TryHandleCommand(
"OffLine", new string[] { model.KfNumberId.ToString(), "1" }, ref errorMsg);
}
}
catch (Exception exception)
{
log.Warn("清理离线客服出现异常：" + exception.Message);
}
finally
{
timer.Enabled = true;
}
}
}
//缓存相关操作
#region [更新客服在本地队列的缓存] public void CacheLocalKF(OnlineKFModel onlineKFModel)
/// <summary>
/// 更新客服在本地队列的缓存
/// </summary>
/// <param name="onlineKFModel"></param>
public void CacheLocalKF(OnlineKFModel onlineKFModel)
{
///保存一份登录到本服务器的在线用户队列
if (_cacheManager.Get <Dictionary <Guid, OnlineKFModel> >("OnlineKFItems") == null) //检测缓存是否存在,新增缓存并增加用户信息
{
Dictionary <Guid, OnlineKFModel> dictionaryKF = new Dictionary <Guid, OnlineKFModel>();
dictionaryKF.Add(onlineKFModel.KfNumberId, onlineKFModel);
_cacheManager.Set("OnlineKFItems", dictionaryKF, 10080); //10080=1周
}
else if (CheckOnlineKFCacheIsEmpty(onlineKFModel.KfNumberId)) //检测缓存中是否存在当前用户的数据,更新用户信息
{
_cacheManager.Get <Dictionary <Guid, OnlineKFModel> >("OnlineKFItems")[onlineKFModel.KfNumberId] = onlineKFModel;
}
else //向缓存中新增用户信息
{
_cacheManager.Get <Dictionary <Guid, OnlineKFModel> >("OnlineKFItems").Add(onlineKFModel.KfNumberId, onlineKFModel);
}
}
