private void SendNotif(Ticket ticket, String title, String Content)
{
if (!String.IsNullOrWhiteSpace(HttpContext.Current.Request.Params.Get("Participants")))
{
string[] submitedParticipants = HttpContext.Current.Request.Params.Get("Participants").Split(',');
var dataud = new List <String>();
for (int i = 0, iMax = submitedParticipants.Length; i < iMax; i++)
{
dataud.Add(_userBusinessService.GetByXupj(submitedParticipants[i]).PlayerId);
}
if (ticket.Status == 2)
{
dataud.Add(_userBusinessService.GetDetail(ticket.Responder).PlayerId);
dataud.Add(_userBusinessService.GetDetail(ticket.Submiter).PlayerId);
Onesignal.PushNotif(Content, dataud, title, ticket.TicketId, ticket.TicketNo, ticket.TicketCategoryId, ticket.Description);
}
}
}
public IHttpActionResult PostDiscussion()
{
if (!Common.GetAuthorization(Request))
{
return(Ok(new { Code = 401, Message = "Unauthorization" }));
}
if (ModelState.IsValid)
{
var user = _userBusinessService.GetByToken(Request.Headers.GetValues("AccessToken").First());
if (user != null)
{
string msg = HttpContext.Current.Request.Params.Get("Description");
int typeMsg = int.Parse(HttpContext.Current.Request.Params.Get("Type"));
int ticketId = int.Parse(HttpContext.Current.Request.Params.Get("TicketId"));
int ticketDiscussionId = 0;
int ticketNoteId = 0;
DateTime dateTimeNow = DateTime.Now;
Ticket ticket = _ticketBusinessService.GetDetail(ticketId);
User userData = _userBusinessService.GetDetail(int.Parse(HttpContext.Current.Request.Params.Get("UserId")));
var dataUid = new List <int>();
var playerid = new List <string>();
var participants = _ticketParcipantBusinessService.GetByTicket(ticketId);
TimeSpan respond = ticket.LastReply == null ? (DateTime.Now.Subtract(ticket.CreatedAt.Value)) : (DateTime.Now.Subtract(ticket.LastReply.Value));
if (typeMsg == 1)
{
TicketDiscussion ticketDiscussion = new TicketDiscussion()
{
TicketId = ticketId,
CreatedAt = dateTimeNow,
UserId = int.Parse(HttpContext.Current.Request.Params.Get("UserId")),
Description = msg,
TicketNoteId = 0,// -> new comment don't have note
Status = 1,
RespondTime = (respond.Days < 1 ? "" : respond.Days.ToString() + ". ") + respond.Hours.ToString() + ":" + respond.Minutes.ToString() + ":" + respond.Seconds.ToString()
};
foreach (var i in participants)
{
dataUid.Add(i.UserId);
}
var iduserdevice = _ticketParcipantBusinessService.Getuserdeviceforasnote(dataUid);
foreach (var p in iduserdevice)
{
playerid.Add(p.PlayerId);
}
playerid.Add(_userBusinessService.GetDetail(ticket.Responder).PlayerId);
playerid.Add(_userBusinessService.GetDetail(ticket.Submiter).PlayerId);
title = ticket.TicketNo + " - " + ticket.Title + " - Reply";
content = userData.Name + (ticket.Submiter == userData.UserId ? " (Submiter)" : ticket.Responder == userData.UserId ? " (Responder)" : " (Participant)") + " : " + msg;
Onesignal.PushNotif(content, playerid, title, ticketId, ticket.TicketNo, ticket.TicketCategoryId, ticket.Description);
ticketDiscussionId = _ticketDiscussionBusinessService.Add(ticketDiscussion).TicketDiscussionId;
}
else if (typeMsg == 2)
{
TicketNote ticketNote = new TicketNote()
{
TicketId = ticketId,
CreatedAt = dateTimeNow,
UserId = int.Parse(HttpContext.Current.Request.Params.Get("UserId")),
Description = msg,
Status = 1,
RespondTime = (respond.Days < 1 ? "" : respond.Days.ToString() + ". ") + respond.Hours.ToString() + ":" + respond.Minutes.ToString() + ":" + respond.Seconds.ToString()
};
foreach (var i in participants)
{
dataUid.Add(i.UserId);
}
var iduserdevice = _ticketParcipantBusinessService.Getuserdeviceforasnote(dataUid);
foreach (var p in iduserdevice)
{
playerid.Add(p.PlayerId);
}
playerid.Add(_userBusinessService.GetDetail(ticket.Responder).PlayerId);
playerid.Add(_userBusinessService.GetDetail(ticket.Submiter).PlayerId);
title = ticket.TicketNo + " - " + ticket.Title + " - Reply As Note";
content = userData.Name + (ticket.Submiter == userData.UserId ? " (Submiter)" : " (Responder)") + " : " + msg;
Onesignal.PushNotif(content, playerid, title, ticketId, ticket.TicketNo, ticket.TicketCategoryId, ticket.Description);
ticketNoteId = _ticketNoteBusinessService.Add(ticketNote).TicketNoteId;
_ticketDiscussionBusinessService.SetNote(ticketId, ticketNoteId);
}
if (HttpContext.Current.Request.Files.Count > 0)
{
for (int i = 0, iLen = HttpContext.Current.Request.Files.Count; i < iLen; i++)
{
string dateString = DateTime.Now.ToString("yyyyMMddHmmss");
var postedFile = HttpContext.Current.Request.Files[i];
switch (typeMsg)
{
case 1: // -> Comment
var fileName = Path.GetFileName(postedFile.FileName);
var path = Path.Combine(HttpContext.Current.Server.MapPath("~/Upload/Discussion/"), fileName);
postedFile.SaveAs(path);
DiscussionAttachment discussionAttachment = new DiscussionAttachment()
{
TicketDiscussionId = ticketDiscussionId,
Name = fileName,
Status = 1
};
_discussionAttachmentBusinessService.Add(discussionAttachment);
break;
default: // -> Note
var fileNameNote = Path.GetFileName(postedFile.FileName);
var pathNote = Path.Combine(HttpContext.Current.Server.MapPath("~/Upload/Note/"), fileNameNote);
postedFile.SaveAs(pathNote);
NoteAttachment noteAttachment = new NoteAttachment()
{
TicketNoteId = ticketNoteId,
Name = fileNameNote,
Status = 1
};
_noteAttachmentBusinessService.Add(noteAttachment);
break;
}
}
}
List <ApiJsonCommentTR> apiJsonCommentTrList = new List <ApiJsonCommentTR>();
ApiJsonCommentDateTR apiJsonCommentDateTr = new ApiJsonCommentDateTR()
{
day = dateTimeNow.ToString("dddd, dd MMMM yyyy"),
time = dateTimeNow.ToString("hh:mm")
};
ApiJsonCommentSenderTR apiJsonCommentSenderTr = new ApiJsonCommentSenderTR()
{
name = _userBusinessService.GetDetail(int.Parse(HttpContext.Current.Request.Params.Get("UserId"))).Name,
is_verified = true
};
if (ticket.Responder == int.Parse(HttpContext.Current.Request.Params.Get("UserId")))
{
apiJsonCommentSenderTr.type = "Responder";
if (typeMsg == 1)
{
ticket.LastReply = dateTimeNow;
Ticket = _ticketBusinessService.Edit(ticket);
}
else if (typeMsg == 2)
{
ticket.NextCommenter = ticket.Submiter;
ticket.LastStatusDate = dateTimeNow;
ticket.LastReply = dateTimeNow;
ticket.DueDateAnswer = dateTimeNow.AddDays(Common.NumberOfWorkDays(dateTimeNow, WebConfigure.GetRulesDay()));
Ticket = _ticketBusinessService.Edit(ticket);
}
}
else
{
if (ticket.Submiter == int.Parse(HttpContext.Current.Request.Params.Get("UserId")))
{
apiJsonCommentSenderTr.type = "Submitter";
if (typeMsg == 1)
{
ticket.LastReply = dateTimeNow;
Ticket = _ticketBusinessService.Edit(ticket);
}
else if (typeMsg == 2)
{
ticket.LastStatusDate = dateTimeNow;
ticket.LastReply = dateTimeNow;
ticket.NextCommenter = ticket.Responder;
ticket.DueDateAnswer = DateTime.Now.AddDays(Common.NumberOfWorkDays(DateTime.Now, WebConfigure.GetRulesDay()));
Ticket = _ticketBusinessService.Edit(ticket);
}
}
else
{
apiJsonCommentSenderTr.type = "Participant";
ticket.LastReply = dateTimeNow;
Ticket = _ticketBusinessService.Edit(ticket);
}
}
List <ApiJsonCommentImageTR> listAttachment = new List <ApiJsonCommentImageTR>();
var attachments = _discussionAttachmentBusinessService.GetByDiscussionId(ticketDiscussionId);
string attachmentsPath = System.Web.HttpContext.Current.Server.MapPath("~/Upload/Discussion/");
if (typeMsg == 2)
{
attachments = _noteAttachmentBusinessService.GetByNoteId(ticketNoteId);
attachmentsPath = System.Web.HttpContext.Current.Server.MapPath("~/Upload/Note/");
}
if (attachments != null)
{
foreach (var attachment in attachments)
{
listAttachment.Add(new ApiJsonCommentImageTR {
src = WebConfigure.GetDomain() + "/Upload/TechnicalRequestAttachments/" + attachment.Name,
Type = Path.GetExtension(attachment.Name),
nama = attachment.Name
});
}
}
ApiJsonCommentTR apiJsonCommentTr = new ApiJsonCommentTR()
{
date = apiJsonCommentDateTr,
sender = apiJsonCommentSenderTr,
text = msg,
image = listAttachment
};
switch (typeMsg)
{
case 1:
apiJsonCommentTr.type = "sent";
break;
default:
apiJsonCommentTr.type = "notes";
break;
}
apiJsonCommentTrList.Add(apiJsonCommentTr);
ApiJsonStatus apiJsonStatus = new ApiJsonStatus()
{
code = 200,
message = "ok"
};
if (typeMsg != 1)
{
if (ticket.TicketCategoryId != 9)
{
Email.GetEmailTagTsicsCommentTR(ticket);
Email.GetEmailTagTsicsCommentTR(ticket, true);
}
else
{
Email.GetEmailTagTsicsCommentHelpDesk(ticketId, user.UserId, false);
Email.GetEmailTagTsicsCommentHelpDesk(ticketId, user.UserId, true);
}
}
return(Json(new { status = apiJsonStatus, data = apiJsonCommentTrList }));
}
else
{
_webStatus.code = 403;
_webStatus.description = "Invalid AccessToken";
return(Ok(new { status = _webStatus, result = new object() }));
}
}
return(BadRequest(ModelState));
}
