public string OffLine()
{
string message = string.Empty;
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
if (kfNumber == null)
{
return(JsonHelper.AnalysisJson <string>("KfNumber对象为null", "error", null));
}
//发送客服离线通知
if (new CommandManager(null).TryHandleCommand("OffLine", new string[] { KfNumberId.ToString(), "1" }, ref message))
{
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
else
{
this.log.Error(message);
return(JsonHelper.AnalysisJson <string>(message, "error", null));
}
}
public string ReceptionKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>("当前会话已被对方结束", "error", null));
}
kfMeeting.BeginDate = DateTime.Now;
kfMeeting.KfNumberId = KfNumberId;
_kfMeetingService.Update(kfMeeting);
//向其他客服发送当前客户已经接管的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服接入", model.Id.ToString(), "2", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
//向用户发送已经接入成功的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "接入成功,现在可以与客服对话了" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "接入成功,现在可以与客服对话了");
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 1);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string EndKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (!kfMeeting.IsEnd)
{
kfMeeting.RecordCount = _kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
_kfMeetingService.Update(kfMeeting);
//向用户发送会话断开的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "本次会话已被断开" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "本次会话已被断开");
}
//断开当前用户的所有连接
_kfMeetingService.ExcuteSql("update KfMeeting set IsEnd=1 where MpUserId='" + kfMeeting.MpUserId + "'");
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
}
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string RejectKfMeeting()
{
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (!kfMeeting.IsEnd)
{
kfMeeting.IsEnd = true;
_kfMeetingService.Update(kfMeeting);
//向其他客服发送当前客户已经拒绝的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服拒绝", model.Id.ToString(), "4", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
//向用户发送已经拒绝的消息
string message2 = string.Empty;
new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), kfMeeting.MpUserId.ToString(), "客服拒绝您的本次请求，请再次输入【客服】或【kf】转人工客服" }, ref message2);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, "客服连接超时，您可以拨打我行客服热线40008-96336");
}
}
else
{
//向其他客服发送当前客户已经拒绝的通知
string message = string.Empty;
IList <KfNumber> listKfNumber = _kfNumberService.GetALL().Where(m => m.Id != KfNumberId && m.IsOnline == true).ToList();
foreach (KfNumber model in listKfNumber)
{
new CommandManager(null).TryHandleCommand("Notice", new string[] { KfNumberId.ToString(), "客服拒绝", model.Id.ToString(), "4", "0", kfMeeting.MpUserId.ToString() }, ref message);
}
}
//更新用户状态
_mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
public string SendPrivateMessage()
{
try
{
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
if (kfNumber == null)
{
return(JsonHelper.AnalysisJson <string>("KfNumber对象为null", "error", null));
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", "本次会话已经结束"), "error", null));
}
string messageText = Request["messageText"];
if (string.IsNullOrWhiteSpace(messageText))
{
return(JsonHelper.AnalysisJson <string>("消息不能为空", "error", null));
}
messageText = messageText.Trim();
// 防止XSS攻击
//messageText = Sanitizer.GetSafeHtmlFragment(messageText);
//messageText = HttpUtility.HtmlEncode(StringHelper.StripHtml(messageText));
messageText = HttpUtility.HtmlEncode(messageText);
//把消息存入数据库
//ICommunicationRepository iCommunicationRepository = new PersistedRepository();
_kfMeetingMessageService.InsertKfMeetingMessage(KfMeetingId, 1, messageText);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(ReceiveUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, messageText);
}
//把消息发给通信线程进行中转（适用于web聊天）
string message2 = string.Empty;
if (new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), ReceiveUserId.ToString(), messageText }, ref message2) && string.IsNullOrWhiteSpace(message2))
{
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
this.log.Warn(string.Format("消息发送失败，{0}", message2));
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", message2), "error", null));
}
catch (Exception ex)
{
this.log.Warn(ex.Message);
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", ex.Message), "error", null));
}
}
