public ActionResult KfNumberEdit()
{
string id = RQuery["Id"];
KfNumber kfNumber = string.IsNullOrWhiteSpace(id) ? null : _kfNumberService.GetById(new Guid(id));
return(AdminView(kfNumber));
}
public ActionResult Chat()
{
if (base.LoginAdmin.KfNumbers.Count == 0)
{
return(Content("请选分配工号给当前管理员，方可进入客服服务界面"));
}
KfNumber kfNumber = (KfNumber)base.LoginAdmin.KfNumbers.ToList()[0];
//设置客服为上线状态
kfNumber.IsOnline = true;
_kfNumberService.Update(kfNumber);
//填充页面信息
ViewBag.Department = base.LoginAdmin.PermissionOrganization.Name;
ViewBag.KfNumber = kfNumber.Number + "[" + kfNumber.NickName + "]";
ViewBag.RoleName = base.LoginAdmin.PermissionRole.Name;
ViewBag.OnlineStatus = kfNumber.OnlineStatus;
string hash = Guid.NewGuid().ToString();
ViewBag.Hash = hash;
//获取与当前客服还未结束的会话
IList <KfMeeting> listKfMeeting = _kfMeetingService.Table.Where(k => k.KfNumberId == kfNumber.Id && !k.IsEnd).ToList();
ViewBag.ListKfMeeting = listKfMeeting;
//更新在线客服缓存
OnlineKFModel onlineKFModel = new OnlineKFModel();
onlineKFModel.Hash = hash;
onlineKFModel.KfNumberId = kfNumber.Id;
onlineKFModel.LastActiveDate = DateTime.Now;
MessageManager.Instance.CacheLocalKF(onlineKFModel);
return(View());
}
/// <summary>
/// 设置在线状态[0:正常,1:离开]
/// </summary>
/// <returns></returns>
public string SetOnlineStatus()
{
int onlineStatus = int.Parse(Request["OnlineStatus"]);
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
kfNumber.OnlineStatus = onlineStatus;
_kfNumberService.Update(kfNumber);
return(JsonHelper.AnalysisJson <string>(onlineStatus.ToString(), "ok", null));
}
public string SendPrivateMessage()
{
try
{
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
if (kfNumber == null)
{
return(JsonHelper.AnalysisJson <string>("KfNumber对象为null", "error", null));
}
KfMeeting kfMeeting = _kfMeetingService.GetById(KfMeetingId);
if (kfMeeting.IsEnd)
{
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", "本次会话已经结束"), "error", null));
}
string messageText = Request["messageText"];
if (string.IsNullOrWhiteSpace(messageText))
{
return(JsonHelper.AnalysisJson <string>("消息不能为空", "error", null));
}
messageText = messageText.Trim();
// 防止XSS攻击
//messageText = Sanitizer.GetSafeHtmlFragment(messageText);
//messageText = HttpUtility.HtmlEncode(StringHelper.StripHtml(messageText));
messageText = HttpUtility.HtmlEncode(messageText);
//把消息存入数据库
//ICommunicationRepository iCommunicationRepository = new PersistedRepository();
_kfMeetingMessageService.InsertKfMeetingMessage(KfMeetingId, 1, messageText);
//把消息发送给微信端客户
MpUser mpUser = _mpUserService.GetById(ReceiveUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
_mpUserService.SendMessage(mpUser.OpenID, messageText);
}
//把消息发给通信线程进行中转（适用于web聊天）
string message2 = string.Empty;
if (new CommandManager(null).TryHandleCommand("SendPrivateMessage", new string[] { KfNumberId.ToString(), ReceiveUserId.ToString(), messageText }, ref message2) && string.IsNullOrWhiteSpace(message2))
{
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
this.log.Warn(string.Format("消息发送失败，{0}", message2));
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", message2), "error", null));
}
catch (Exception ex)
{
this.log.Warn(ex.Message);
return(JsonHelper.AnalysisJson <string>(string.Format("本条消息发送失败[{0}]", ex.Message), "error", null));
}
}
public KfNumberDTO(KfNumber kfNumber)
{
this.Id = kfNumber.Id;
this.CreateDate = kfNumber.CreateDate;
this.Number = kfNumber.Number;
this.NickName = kfNumber.NickName;
this.IsOnline = kfNumber.IsOnline;
this.OnlineStatus = kfNumber.OnlineStatus;
this.AdminName = kfNumber.Admin.Name;
}
public ActionResult KfNumberEditProvide()
{
KfNumber kfNumber = new KfNumber();
Guid oldAdminId = Guid.Empty;
if (!string.IsNullOrWhiteSpace(RQuery["KfNumberId"]))
{
kfNumber = _kfNumberService.GetById(new Guid(RQuery["KfNumberId"]));
oldAdminId = kfNumber.AdminId;
}
UpdateModel <KfNumber>(kfNumber);
if (kfNumber.AdminId == Guid.Empty || kfNumber.AdminId == null)
{
return(JsonMessage(false, "请选择分配管理员"));
}
if (string.IsNullOrWhiteSpace(RQuery["KfNumberId"]))
{
Ocean.Entity.Admin admin = _adminService.GetById(kfNumber.AdminId);
if (admin.KfNumbers.Count != 0)
{
return(JsonMessage(false, "当前所选管理员已被分配过工号"));
}
_kfNumberService.Insert(kfNumber);
return(JsonMessage(true, "添加客服工号成功"));
}
else
{
if (oldAdminId != kfNumber.AdminId)
{
Ocean.Entity.Admin admin = _adminService.GetById(kfNumber.AdminId);
if (admin.KfNumbers.Count != 0)
{
return(JsonMessage(false, "当前所选管理员已被分配过工号"));
}
}
_kfNumberService.Update(kfNumber);
return(JsonMessage(true, "修改客服工号成功"));
}
}
public ActionResult KfMeetingListProvide(KfMeetingDTO kfMeetingDTO)
{
if (!base.HasPermission("kfmeeting", PermissionOperate.view))
{
if (base.LoginAdmin.KfNumbers.Count == 0)
{
return(null);
}
KfNumber kfNumber = (KfNumber)base.LoginAdmin.KfNumbers.ToList()[0];
kfMeetingDTO.KfNumberId = kfNumber.Id;
}
PagedList <KfMeeting> list = _kfMeetingService.GetPageList(PageIndex, PageSize, kfMeetingDTO);
return(SwitchJsonList <KfMeeting, KfMeetingDTO>(list, list.TotalItemCount));
}
public string OffLine()
{
string message = string.Empty;
KfNumber kfNumber = _kfNumberService.GetById(KfNumberId);
if (kfNumber == null)
{
return(JsonHelper.AnalysisJson <string>("KfNumber对象为null", "error", null));
}
//发送客服离线通知
if (new CommandManager(null).TryHandleCommand("OffLine", new string[] { KfNumberId.ToString(), "1" }, ref message))
{
return(JsonHelper.AnalysisJson <string>(string.Empty, "ok", null));
}
else
{
this.log.Error(message);
return(JsonHelper.AnalysisJson <string>(message, "error", null));
}
}
public ActionResult KfMeetingMessageListProvide(KfMeetingMessageDTO kfMeetingMessageDTO)
{
if (!base.HasPermission("kfmeetingmessage", PermissionOperate.view))
{
if (base.LoginAdmin.KfNumbers.Count == 0)
{
return(null);
}
KfNumber kfNumber = (KfNumber)base.LoginAdmin.KfNumbers.ToList()[0];
kfMeetingMessageDTO.KfNumberId = kfNumber.Id;
}
if (kfMeetingMessageDTO.MpUserId != null && kfMeetingMessageDTO.MpUserId != Guid.Empty)
{
KfNumber kfNumber = (KfNumber)base.LoginAdmin.KfNumbers.ToList()[0];
kfMeetingMessageDTO.KfNumberId = kfNumber.Id;
}
PagedList <KfMeetingMessage> list = _kfMeetingMessageService.GetPageList(PageIndex, PageSize, kfMeetingMessageDTO);
IList <KfMeetingMessage> list2 = list.OrderBy(m => m.CreateDate).ToList();
return(SwitchJsonList <KfMeetingMessage, KfMeetingMessageDTO>(list2, list.TotalItemCount));
}
public override void ExecuteNotice(CallerContext callerContext, string[] args, ref string message)
{
int type = int.Parse(args[1]);
//客服离线
if (type == 1)
{
Guid kfNumberId = new Guid(args[0]);
//移除缓存中的客服
MessageManager.Instance.RemoveCacheKF(kfNumberId);
//离线时清理线程中的客服端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(kfNumberId);
//断开与所有访客的会话
IKfNumberService kfNumberService = EngineContext.Current.Resolve <IKfNumberService>();
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IMpUserService mpUserService = EngineContext.Current.Resolve <IMpUserService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.KfNumberId == kfNumberId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendPrivateMessage(kfNumberId, kfMeeting.MpUserId, "本次会话已被断开，您可以重新发起会话请求");
//发送给微信
MpUser mpUser = mpUserService.GetById(kfMeeting.MpUserId);
if (mpUser != null && !string.IsNullOrWhiteSpace(mpUser.OpenID))
{
mpUserService.SendMessage(mpUser.OpenID, "本次会话已被断开，您可以重新发起会话请求");
}
//更新用户状态
mpUserService.ChangeMpUserState(kfMeeting.MpUserId, 0);
}
//把客服设置成离线
KfNumber kfNumber = kfNumberService.GetById(kfNumberId);
kfNumber.IsOnline = false;
kfNumberService.Update(kfNumber);
}
//访客离线
if (type == 2)
{
Guid mpUserId = new Guid(args[0]);
//离线时清理线程中的访客端(防止第一条离线信息丢失)
CometThreadPool.DequeueCometWaitRequest(mpUserId);
//断开与客服的会话
IKfMeetingService kfMeetingService = EngineContext.Current.Resolve <IKfMeetingService>();
IKfMeetingMessageService kfMeetingMessageService = EngineContext.Current.Resolve <IKfMeetingMessageService>();
IList <KfMeeting> listMeeting = kfMeetingService.GetALL().Where(m => m.MpUserId == mpUserId && m.IsEnd == false).ToList();
foreach (KfMeeting kfMeeting in listMeeting)
{
kfMeeting.RecordCount = kfMeetingMessageService.GetCount(" where KfMeetingId='" + kfMeeting.Id + "'");
kfMeeting.EndDate = DateTime.Now;
kfMeeting.IsEnd = true;
kfMeetingService.Update(kfMeeting);
base.SendNotice(mpUserId, "访客_" + new Random().Next(100), kfMeeting.KfNumberId, 3, 0, mpUserId.ToString());
}
}
}