/// <summary>
/// Approves the pending.
/// </summary>
/// <param name="EMailMessageId">The E mail message id.</param>
public static void ApprovePending(int EMailMessageId)
{
// Stop Double Approve
if (!PendingEMailMessageRow.Contains(EMailMessageId))
{
return;
}
using (DbTransaction tran = DbTransaction.Begin())
{
// Remove from pending
PendingEMailMessageRow.DeleteByEMailMessageId(EMailMessageId);
// Load Pop3 Message
EMailMessageInfo msgInfo = EMailMessageInfo.Load(EMailMessageId);
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(msgInfo.EMailRouterPop3BoxId);
Pop3Message msg = EMailMessage.GetPop3Message(EMailMessageId);
// Add User to White Lits
string SenderEmail = EMailMessage.GetSenderEmail(msg);
//if(!WhiteListItem.Contains(SenderEmail))
if (PortalConfig.UseAntiSpamFilter && PortalConfig.AutoFillWhiteList)
{
WhiteListItem.Create(SenderEmail);
}
string TicketUID = TicketUidUtil.LoadFromString(msg.Subject == null ? string.Empty : msg.Subject);
if (TicketUID == string.Empty)
{
int IncidentId = CreateNewIncident(EMailMessageId, emailBox, msg);
// Automaticaly by Incident.CreateFromEmail
//EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
}
else
{
// Assign By Ticket
int IncidentId = FindIncidentByTicket(TicketUID);
if (IncidentId != -1)
{
int creatorId, issueBoxId;
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
UserLight prevUser = LogOnCreator(creatorId, msg);
int ThreadNodeId = AddToIncidentMessage(emailBox.IsInternal, IncidentId, EMailMessageId, msg);
if (ProcessXIbnHeaders(IncidentId, ThreadNodeId, msg))
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
// O.R. [2008-09-09]: Exclude inactive users
if (responsibleId > 0 && User.GetUserActivity(responsibleId) != User.UserActivity.Active)
{
responsibleId = -1;
}
ArrayList activeUsers = new ArrayList();
foreach (int userId in users)
{
if (User.GetUserActivity(userId) == User.UserActivity.Active)
{
activeUsers.Add(userId);
}
}
//
Issue2.SendAlertsForNewIssue(IncidentId, managerId, responsibleId, activeUsers, excludeUsers);
}
}
else
{
IncidentId = CreateNewIncident(EMailMessageId, emailBox, msg);
// Automaticaly by Incident.CreateFromEmail
//EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
}
}
tran.Commit();
}
}
/// <summary>
/// Copies to incident.
/// </summary>
/// <param name="emailMessageId">The email message id.</param>
/// <param name="incidentId">The incident id.</param>
public static void CopyToIncident(int emailMessageId, int incidentId)
{
using (DbTransaction tran = DbTransaction.Begin())
{
// Remove from pending
PendingEMailMessageRow.DeleteByEMailMessageId(emailMessageId);
// Load Pop3 Message
EMailMessageInfo msgInfo = EMailMessageInfo.Load(emailMessageId);
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(msgInfo.EMailRouterPop3BoxId);
Pop3Message msg = EMailMessage.GetPop3Message(emailMessageId);
// Add User to White Lits
string SenderEmail = EMailMessage.GetSenderEmail(msg);
//if(!WhiteListItem.Contains(SenderEmail))
if (PortalConfig.UseAntiSpamFilter && PortalConfig.AutoFillWhiteList)
{
WhiteListItem.Create(SenderEmail);
}
int creatorId, issueBoxId;
using (IDataReader reader = Incident.GetIncident(incidentId))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
UserLight prevUser = LogOnCreator(creatorId, msg);
int ThreadNodeId = AddToIncidentMessage(emailBox.IsInternal, incidentId, emailMessageId, msg);
if (ProcessXIbnHeaders(incidentId, ThreadNodeId, msg))
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(incidentId, emailBox, msg);
// O.R. [2008-09-09]: Exclude inactive users
if (responsibleId > 0 && User.GetUserActivity(responsibleId) != User.UserActivity.Active)
{
responsibleId = -1;
}
ArrayList activeUsers = new ArrayList();
foreach (int userId in users)
{
if (User.GetUserActivity(userId) == User.UserActivity.Active)
{
activeUsers.Add(userId);
}
}
//
Issue2.SendAlertsForNewIssue(incidentId, managerId, responsibleId, activeUsers, excludeUsers);
}
tran.Commit();
}
}
private void OnNewMessage(object sender, EventArgs e)
{
if (e is NewPop3MessageEventArgs && sender is EMailRouterPop3BoxMessageLoader)
{
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box != null && !internalPop3Box.Activity.IsActive)
{
internalPop3Box = null;
}
UserLight prevUser = Security.CurrentUser;
Alerts2.SendToCurrentUser = true;
try
{
using (DbTransaction tran = DbTransaction.Begin())
{
EMailRouterPop3BoxMessageLoader loader = (EMailRouterPop3BoxMessageLoader)sender;
Pop3Message msg = ((NewPop3MessageEventArgs)e).Message;
string TicketUID = TicketUidUtil.LoadFromString(msg.Subject == null ? string.Empty : msg.Subject);
EMailMessageAntiSpamRuleRusult result = EMailMessageAntiSpamRuleRusult.Deny;
if (loader.Owner.IsInternal)
{
int UserId = DBUser.GetUserByEmail(EMailMessage.GetSenderEmail(msg), false);
if (TicketUID != string.Empty && UserId > 0)
{
result = EMailMessageAntiSpamRuleRusult.Accept;
}
}
else
{
if (PortalConfig.UseAntiSpamFilter)
{
result = EMailMessageAntiSpamRule.Check(loader.Owner, msg);
}
else
{
result = EMailMessageAntiSpamRuleRusult.Accept;
}
}
int EMailMessageId = -1;
// OZ: [2007-01-29] EMailMessageLog
if (EmailLogSettings != null)
{
string from = string.Empty;
if (msg.Headers["Reply-To"] != null)
{
from = msg.Headers["Reply-To"];
}
//else if (msg.Headers["Sender"] != null)
//{
// from = msg.Headers["Sender"];
//}
else if (msg.Headers["From"] != null)
{
from = msg.Headers["From"];
}
EMailMessageLog.Add(from,
msg.Headers["To"] != null ? msg.Headers["To"] : string.Empty,
msg.Headers["Subject"] != null ? msg.Headers["Subject"] : string.Empty,
loader.Owner.EMailRouterPop3BoxId,
result);
}
//
switch (result)
{
case EMailMessageAntiSpamRuleRusult.Pending:
// Register Email Message
EMailMessageId = RegisterEmail(loader.Owner.EMailRouterPop3BoxId, msg);
// Add to pending email table
EMailMessage.MarkAsPendingMessage(EMailMessageId);
break;
case EMailMessageAntiSpamRuleRusult.Accept:
// Register Email Message
EMailMessageId = RegisterEmail(loader.Owner.EMailRouterPop3BoxId, msg);
if (TicketUID == string.Empty)
{
int IncidentId = EMailMessage.CreateNewIncident(EMailMessageId, loader.Owner, msg);
}
else
{
// Assign By Ticket
int IncidentId = FindIncidentByTicket(TicketUID);
if (IncidentId != -1)
{
int creatorId, issueBoxId;
using (IDataReader reader = DBIncident.GetIncident(IncidentId, 0, 1))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
EMailMessage.LogOnCreator(creatorId, msg);
int ThreadNodeId = EMailMessage.AddToIncidentMessage(loader.Owner.IsInternal, IncidentId, EMailMessageId, msg);
if (EMailMessage.ProcessXIbnHeaders(IncidentId, ThreadNodeId, msg))
{
try
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(IncidentId, loader.Owner, msg);
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IncidentId, -1, excludeUsers);
}
catch (Exception ex)
{
System.Diagnostics.Trace.WriteLine(ex);
Log.WriteError(ex.ToString());
}
}
}
else
{
// Add to pending email table
if (!loader.Owner.IsInternal)
{
EMailMessage.MarkAsPendingMessage(EMailMessageId);
}
}
}
break;
case EMailMessageAntiSpamRuleRusult.Deny:
// Do nothing
break;
}
tran.Commit();
}
}
finally
{
Alerts2.SendToCurrentUser = false;
if (Security.CurrentUser != prevUser)
{
Security.SetCurrentUser(prevUser);
}
}
}
}