protected void btnAdd_Click(object sender, EventArgs e)
{
#region Declaration of Local Variables
int siteid, priorityid;
int SLAid = 0;
int createdbyid = 0;
int requesterid = 0;
int FlagInsert;
int requesttypeid;
string userName;
bool FlagUserStatus;
FlagUserStatus = true;
FlagInsert = 0;
#endregion
#region Fetch Current User
MembershipUser User = Membership.GetUser();
userName = User.UserName.ToString();
#endregion
#region Get Current Site and Priority id
siteid = Convert.ToInt16(drpSite.SelectedValue);
priorityid = Convert.ToInt16(drpPriority.SelectedValue);
#endregion
#region Get SLAid on the basis of siteid and Priority id
if (siteid != 0 && priorityid != 0)
{
SLAid = objIncident.Get_By_SLAid(siteid, priorityid);
requesttypeid = Convert.ToInt16(Resources.MessageResource.strRequestTypeId.ToString());
if (requesttypeid == Convert.ToInt16(drpRequestType.SelectedValue))
{
SLAid = 0;
}
}
#endregion
if (userName != "")
{
#region Find Userid of User who Created this Request
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
if (objUser.Userid != 0)
{
createdbyid = objUser.Userid;
}
#endregion
#region Find Userid of User who is Requesting to log a call
#region If User Already Exist
if (Session["UserCreate"].ToString() == "Exist")
{
objUser = objUser.Get_UserLogin_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
if (objUser.Userid != 0)
{
requesterid = objUser.Userid;
}
}
#endregion
#region If New User is to be Created
else if (Session["UserCreate"].ToString() == "create")
{
string varEmail = "";
string varRoleName = Resources.MessageResource.BasicUserRole.ToString();
if (txtEmail.Text == "")
{
varEmail = Resources.MessageResource.errMemshipCreateUserEmail.ToString();
}
else
{
varEmail = txtEmail.Text;
}
int roleid = objRole.Get_By_RoleName(varRoleName);
int status;
objOrganization = objOrganization.Get_Organization();
UserLogin_mst objUserLogin = new UserLogin_mst();
objUserLogin.Username = txtUsername.Text.Trim().ToString();
objUserLogin.Password = Resources.MessageResource.strDefaultPassword.ToString();
objUserLogin.Roleid = roleid;
objUserLogin.Orgid = objOrganization.Orgid;
objUserLogin.ADEnable = false;
objUserLogin.Enable = true;
objUserLogin.Createdatetime = DateTime.Now.ToString();
status = objUserLogin.Insert();
if (status == 1)
{
// Create Mstatus field to send in Membership.CreateUser function as Out Variable for creating Membership User database
MembershipCreateStatus Mstatus = default(MembershipCreateStatus);
// Call Membership.CreateUser function to create Membership user
Membership.CreateUser(txtUsername.Text.ToString().Trim(), Resources.MessageResource.strDefaultPassword.ToString(), varEmail, "Project Name", "Helpdesk", true, out Mstatus);
// Call Roles.AddUserToRole Function to Add User To Role
Roles.AddUserToRole(txtUsername.Text.ToString().Trim(), varRoleName);
// Declare Local Variable Userid to fetch userid of newly created user
// Create Object objUserLogin of UserLogin_mst()Class
objUserLogin = new UserLogin_mst();
// Fetch userid of Newly created user and assign to local variable userid by calling function objUserLogin.Get_By_UserName
requesterid = objUserLogin.Get_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
// If userid not equal to 0 then we get userid of Newly created user otherwise error Occured
ContactInfo_mst objContactInfo = new ContactInfo_mst();
objContactInfo.Userid = requesterid;
objContactInfo.Emailid = varEmail;
objContactInfo.Firstname = txtUsername.Text.ToString();
objContactInfo.Lastname = txtUsername.Text.ToString();
objContactInfo.Insert();
}
}
#endregion
#region If User is Not to be Created
else if (Session["UserCreate"].ToString() == "notcreate")
{
FlagUserStatus = false;
}
#endregion
#endregion
}
objIncident.Title = txtTitle.Text.Trim();
//objIncident.Title = drpTitle.SelectedItem.Text;
objIncident.Slaid = SLAid;
objIncident.Createdbyid = createdbyid;
objIncident.Requesterid = requesterid;
objIncident.Siteid = siteid;
objIncident.Description = txtDescription.Text.ToString().Trim();
objIncident.Deptid = Convert.ToInt16(drpDepartment.SelectedValue);
objIncident.Createdatetime = DateTime.Now.ToString();
IFormatProvider provider = new System.Globalization.CultureInfo("en-CA", true);
String datetime = txtReportedDate.Text.Trim();
DateTime dt = DateTime.Parse(datetime, provider, System.Globalization.DateTimeStyles.NoCurrentDateDefault);
//changed by prachi
//objIncident.Reporteddatetime = dt.ToShortDateString() + " " + DateTime.Now.ToShortTimeString();
DateTime dtNowForTime = new DateTime(DateTime.Now.Year, DateTime.Now.Month, DateTime.Now.Day, Convert.ToInt32(drpTimeHours.SelectedItem.Text), Convert.ToInt32(drpTimeMin.SelectedItem.Text), 0);
//end prachi
objIncident.Reporteddatetime = dt.ToShortDateString() + " " + dtNowForTime.ToShortTimeString();
objIncident.Modeid = Convert.ToInt16(drpMode.SelectedValue);
//objIncident.ExternalTicketNo = txtExternalTicket.Text.ToString().Trim();
if (FlagUserStatus == true)
{
FlagInsert = objIncident.Insert();
#region Save Assetid and incident id in incidenttoassetmaaping
// Get Asset and Incident Id for incidenttoassetmaaping
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(txtUsername.Text.Trim().ToString().Trim(), objOrganization.Orgid);
int userid = Convert.ToInt16(objUser.Userid);
int tempuser1 = Convert.ToInt16(Session["tempuser1"]);
if (tempuser1 == 1)
{
assetid = Convert.ToInt16(Session["assetid"]);
}
else
{
assetid = Convert.ToInt16(objusertoasset.Get_AssetId_By_UserId(userid));
}
int incid = Convert.ToInt16(objIncident.Get_TopIncidentId());
//if (txtassignasset.Text != "")
{
//assetid = Convert.ToInt16(txtassignasset.Text);
if (assetid != 0)
{
objincidenttoasset.Insert(incid, assetid);
objusertoasset.Insert(userid, assetid);
Session.Abandon();
}
}
#endregion
}
if (FlagInsert == 1)
{
int FlagIncdStatesInsert;
int incidentid;
incidentid = objIncident.Get_Current_Incidentid();
objIncidentStates.Incidentid = incidentid;
objIncidentStates.Priorityid = Convert.ToInt16(drpPriority.SelectedValue);
objIncidentStates.Categoryid = Convert.ToInt16(drpCategory.SelectedValue);
objIncidentStates.Statusid = Convert.ToInt16(drpStatus.SelectedValue);
objIncidentStates.Subcategoryid = Convert.ToInt16(drpSubcategory.SelectedValue);
objIncidentStates.Technicianid = Convert.ToInt16(drpTechnician.SelectedValue);
if (Convert.ToInt16(drpTechnician.SelectedValue) != 0)
{
objIncidentStates.AssignedTime = DateTime.Now.ToString();
}
objIncidentStates.Requesttypeid = Convert.ToInt16(drpRequestType.SelectedValue);
FlagIncdStatesInsert = objIncidentStates.Insert();
if (FlagIncdStatesInsert == 1)
{
objIncidentHistory.Incidentid = incidentid;
objIncidentHistory.Operation = "create";
objIncidentHistory.Operationownerid = createdbyid;
objIncidentHistory.Insert();
objSentmailtoUser.SentmailUser(requesterid, incidentid, "open");
if (Convert.ToInt16(drpTechnician.SelectedValue) != 0)
{
objSentmailtoUser.SentmailTechnician(Convert.ToInt16(drpTechnician.SelectedValue), incidentid);
}
////////////////////Added by lalit 28nov to /////////////////////////////////////////////////////
if (Session["id"] != null)
{
int id = Convert.ToInt32(Session["id"].ToString());
SqlConnection con;
SqlCommand cmd;
string connection = ConfigurationManager.ConnectionStrings["CSM_DB"].ConnectionString;
con = new SqlConnection(connection);
cmd = new SqlCommand();
con.Open();
cmd.Connection = con;
cmd.CommandText = "update storemail set IsActive=2 where id='" + id + "'";
cmd.ExecuteNonQuery();
}
Response.Redirect("~/Incident/IncidentRequestUpdate.aspx?" + incidentid + "");
}
}
}
//protected void BindDropCustomer()
//{
// BLLCollection<Customer_mst> colCtS = new BLLCollection<Customer_mst>();
// string userName = "";
// MembershipUser User = Membership.GetUser();
// if (User != null)
// {
// userName = User.UserName.ToString();
// }
// if (userName != "")
// {
// int userid;
// int Flagcount = 0;
// objOrganization = objOrganization.Get_Organization();
// objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
// if (objUser.Userid != 0)
// {
// userid = objUser.Userid;
// colUserToSite = ObjUserToSite.Get_All_By_userid(userid);
// foreach (UserToSiteMapping obj in colUserToSite)
// {
// int siteid;
// Site_mst objSite1 = new Site_mst();
// siteid = obj.Siteid;
// objSite1 = objSite1.Get_By_id(siteid);
// if (objSite1.Siteid != 0)
// {
// colCustToSite=objCustToSite.Get_All_By_siteid(objSite1.Siteid);
// foreach (CustomerToSiteMapping objcts in colCustToSite)
// {
// Customer_mst objC = new Customer_mst();
// int FlagStatus = 0;
// objC = objC.Get_By_id(objcts.Custid);
// if (Flagcount == 0)
// {
// colCtS.Add(objC);
// }
// else
// {
// foreach (Customer_mst objCus in colCtS)
// {
// if (objC.Custid == objCus.Custid)
// {
// FlagStatus = 1;
// }
// }
// if (FlagStatus==0)
// {
// colCtS.Add(objC);
// }
// }
// Flagcount = Flagcount + 1;
// }
// }
// }
// }
// }
// drpCustomer.DataTextField = "Customer_Name";
// drpCustomer.DataValueField = "CustId";
// drpCustomer.DataSource = colCtS;
// drpCustomer.DataBind();
// if (colCtS.Count == 0)
// {
// ListItem item = new ListItem();
// item.Text = "-------------Select-------------";
// item.Value = "0";
// drpCustomer.Items.Add(item);
// }
//}
protected void btnAdd_Click(object sender, EventArgs e)
{//Add Exception handilng try catch change by vishal 21-05-2012
try
{
Session["UserCreate"] = "Exist";
#region Declaration of Local Variables
int siteid, priorityid;
int SLAid = 0;
int createdbyid = 0;
int requesterid = 0;
int FlagInsert;
int requesttypeid;
string userName;
bool FlagUserStatus;
FlagUserStatus = true;
FlagInsert = 0;
#endregion
#region Fetch Current User
MembershipUser User = Membership.GetUser();
userName = User.UserName.ToString();
#endregion
#region Get Current Site and Priority id
siteid = Convert.ToInt32(drpSite.SelectedValue);
priorityid = Convert.ToInt32(drpPriority.SelectedValue);
#endregion
#region Get SLAid on the basis of siteid and Priority id
if (siteid != 0 && priorityid != 0)
{
SLAid = objIncident.Get_By_SLAid(siteid, priorityid);
requesttypeid = Convert.ToInt32(Resources.MessageResource.strRequestTypeId.ToString());
if (requesttypeid == Convert.ToInt32(drpRequestType.SelectedValue))
{
SLAid = 0;
}
}
#endregion
if (userName != "")
{
#region Find Userid of User who Created this Request
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
if (objUser.Userid != 0)
{
createdbyid = objUser.Userid;
}
#endregion
#region Find Userid of User who is Requesting to log a call
#region If User Already Exist
if (Session["UserCreate"].ToString() == "Exist")
{
objUser = objUser.Get_UserLogin_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
if (objUser.Userid != 0)
{
requesterid = objUser.Userid;
}
}
#endregion
#endregion
}
//added by lalit
objIncident.Reporteddatetime = DBNull.Value.ToString();
objIncident.AMCCall = false;
//end
objIncident.Title = txtTitle.Text.ToString().Trim() + "-" + TxtExtension.Text.Trim();
objIncident.Slaid = SLAid;
objIncident.Createdbyid = createdbyid;
objIncident.Requesterid = requesterid;
objIncident.Siteid = siteid;
objIncident.Description = txtDescription.Text.ToString().Trim();
objIncident.Deptid = 0;
objIncident.Createdatetime = DateTime.Now.ToString();
objIncident.Modeid = Convert.ToInt32(drpMode.SelectedValue);
UserToSiteMapping objUserToSite = new UserToSiteMapping();
if (FlagUserStatus == true)
{
FlagInsert = objIncident.Insert();
#region Save Assetid and incident id in incidenttoassetmaaping
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
int userid = Convert.ToInt32(objUser.Userid);
int tempuser1 = Convert.ToInt32(Session["tempuser1"]);
if (tempuser1 == 1)
{
assetid = Convert.ToInt32(Session["assetid"]);
}
else
{
assetid = Convert.ToInt32(objusertoasset.Get_AssetId_By_UserId(userid));
}
int incid = Convert.ToInt32(objIncident.Get_TopIncidentId());
if (txtassignasset.Text != "")
{
//assetid = Convert.ToInt32(txtassignasset.Text);
if (assetid != 0)
{
objincidenttoasset.Insert(incid, assetid);
objusertoasset.Insert(userid, assetid, objUser.City, objUser.Company); //added a new column siteid
Session.Abandon();
}
}
#endregion
}
if (FlagInsert == 1)
{
int FlagIncdStatesInsert;
int incidentid;
incidentid = objIncident.Get_Current_Incidentid();
objIncidentStates.Incidentid = incidentid;
objIncidentStates.Priorityid = Convert.ToInt32(drpPriority.SelectedValue);
objIncidentStates.Categoryid = Convert.ToInt32(drpCategory.SelectedValue);
objIncidentStates.Statusid = Convert.ToInt32(drpStatus.SelectedValue);
objIncidentStates.Subcategoryid = Convert.ToInt32(drpSubcategory.SelectedValue);
objIncidentStates.Technicianid = 0;
objIncidentStates.Requesttypeid = Convert.ToInt32(drpRequestType.SelectedValue);
FlagIncdStatesInsert = objIncidentStates.Insert();
if (FlagIncdStatesInsert == 1)
{
objIncidentHistory.Incidentid = incidentid;
objIncidentHistory.Operation = "create";
objIncidentHistory.Operationownerid = createdbyid;
objIncidentHistory.Insert();
objSentmailtoUser.SentmailUser(requesterid, incidentid, "open");
// change code/////////////////////////////////////////////////////////////////
if (FileUpload1.HasFile)
{
string filepath = Server.MapPath("~/FileAttach/");
string[] filenameupd = FileUpload1.FileName.Split(new char[] { '.' });
string filenew = Convert.ToString(incidentid) + "." + filenameupd[1];
FileUpload1.PostedFile.SaveAs(filepath + filenew);
}
///////////////////////////////////////////////////////////////////////////////
////////change code on 27 march///
#region Map Site to user
//FlagInsert=0;
int FlagDelete = 0;
int FlagStatus = 0;
//string Username;
//string gvIDs;
int organizationId;
//string gv;
// Get object of Organization to get organization id and assign to local variable organizationId
objOrganization = objOrganization.Get_Organization();
organizationId = objOrganization.Orgid;
// Get username from textbox and assign to local variable Username
//Username = txtUserName.Text.ToString().Trim();
// Find User Exist ,by calling function Get_UserLogin_By_UserName()
//objUser = objUser.Get_UserLogin_By_UserName(Username, organizationId);
// If Userid is not zero ,then user exist in database
if (objUser.Userid != 0)
{
//'Navigate through each row in the GridView for checkbox items
//foreach (GridViewRow gv in grdvwSite.Rows)
//{
// Declare local variable deleteChkBxItem of Checkbox type to get the Checkbox Instance of Grid Row
// CheckBox deleteChkBxItem = (CheckBox)gv.FindControl("deleteRec");
// If deleteChkBxItem is Checked then ,mapped Current site to this user
//if (deleteChkBxItem.Checked)
//{
// Get the Site Id from variable of Label type declare in GridView of grdvwSite
//gvIDs = ((Label)gv.FindControl("SiteID")).Text.ToString();
// Check if gvIDs is not null
// if (gvIDs != "")
//{
// Declare local variable userid and siteid to get userid and SiteId
int userid;
userid = Convert.ToInt32(objUser.Userid);
//siteid = Convert.ToInt32(gvIDs);
// To Find Current Site to this User is Mapped by Calling Function objUserToSite.Get_By_Id()
FlagStatus = objUserToSite.Get_By_Id(userid, siteid);
// If FlagStatus is zero then site is not mapped to this user
if (FlagStatus == 0)
{
objUserToSite.Siteid = siteid;
objUserToSite.Userid = userid;
// Mapped Current Site to this User by calling function objUserToSite.Insert()
FlagInsert = objUserToSite.Insert();
}
//}
}
// If deleteChkBxItem is Un Checked then ,Un mapped Current site to this user
else
{
// Get the Site Id from variable of Label type declare in GridView of grdvwSite
// gvIDs = ((Label)gv.FindControl("SiteID")).Text.ToString();
// Check if gvIDs is not null
//if (gvIDs != "")
// {
// Declare local variable userid and siteid to get userid and SiteId
int userid;
userid = Convert.ToInt32(objUser.Userid);
//siteid = Convert.ToInt32(gvIDs);
// To Find Current Site to this User is Mapped by Calling Function objUserToSite.Get_By_Id()
FlagStatus = objUserToSite.Get_By_Id(userid, siteid);
// If FlagStatus is not zero then site is mapped to this user
if (FlagStatus != 0)
{
// Un Mapped Current Site to this User by calling function objUserToSite.Delete()
FlagDelete = objUserToSite.Delete(userid, siteid);
}
//}
}
//}
#endregion
/////////////end/////////////////
Response.Redirect("../Login/AllUserCall.aspx");
}
}
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
protected void btnAdd_Click(object sender, EventArgs e)
{
Session["UserCreate"] = "Exist";
#region Declaration of Local Variables
int siteid, priorityid;
int SLAid = 0;
int createdbyid = 0;
int requesterid = 0;
int FlagInsert;
int requesttypeid;
string userName;
bool FlagUserStatus;
FlagUserStatus = true;
FlagInsert = 0;
#endregion
#region Fetch Current User
MembershipUser User = Membership.GetUser();
userName = User.UserName.ToString();
#endregion
#region Get Current Site and Priority id
siteid = Convert.ToInt16(drpSite.SelectedValue);
priorityid = Convert.ToInt16(drpPriority.SelectedValue);
#endregion
#region Get SLAid on the basis of siteid and Priority id
if (siteid != 0 && priorityid != 0)
{
SLAid = objIncident.Get_By_SLAid(siteid, priorityid);
requesttypeid = Convert.ToInt16(Resources.MessageResource.strRequestTypeId.ToString());
if (requesttypeid == Convert.ToInt16(drpRequestType.SelectedValue))
{
SLAid = 0;
}
}
#endregion
if (userName != "")
{
#region Find Userid of User who Created this Request
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
if (objUser.Userid != 0)
{
createdbyid = objUser.Userid;
}
#endregion
#region Find Userid of User who is Requesting to log a call
#region If User Already Exist
if (Session["UserCreate"].ToString() == "Exist")
{
objUser = objUser.Get_UserLogin_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
if (objUser.Userid != 0)
{
requesterid = objUser.Userid;
}
}
#endregion
#endregion
}
objIncident.Title = txtTitle.Text.ToString().Trim();
objIncident.Slaid = SLAid;
objIncident.Createdbyid = createdbyid;
objIncident.Requesterid = requesterid;
objIncident.Siteid = siteid;
objIncident.Description = txtDescription.Text.ToString().Trim();
objIncident.Deptid = 0;
objIncident.Createdatetime = DateTime.Now.ToString();
objIncident.Modeid = Convert.ToInt16(drpMode.SelectedValue);
if (FlagUserStatus == true)
{
FlagInsert = objIncident.Insert();
#region Save Assetid and incident id in incidenttoassetmaaping
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
int userid = Convert.ToInt16(objUser.Userid);
int tempuser1 = Convert.ToInt16(Session["tempuser1"]);
if (tempuser1 == 1)
{
assetid = Convert.ToInt16(Session["assetid"]);
}
else
{
assetid = Convert.ToInt16(objusertoasset.Get_AssetId_By_UserId(userid));
}
int incid = Convert.ToInt16(objIncident.Get_TopIncidentId());
if (txtassignasset.Text != "")
{
//assetid = Convert.ToInt16(txtassignasset.Text);
if (assetid != 0)
{
objincidenttoasset.Insert(incid, assetid);
objusertoasset.Insert(userid, assetid);
Session.Abandon();
}
}
#endregion
}
if (FlagInsert == 1)
{
int FlagIncdStatesInsert;
int incidentid;
incidentid = objIncident.Get_Current_Incidentid();
objIncidentStates.Incidentid = incidentid;
objIncidentStates.Priorityid = Convert.ToInt16(drpPriority.SelectedValue);
objIncidentStates.Categoryid = Convert.ToInt16(drpCategory.SelectedValue);
objIncidentStates.Statusid = Convert.ToInt16(drpStatus.SelectedValue);
objIncidentStates.Subcategoryid = Convert.ToInt16(drpSubcategory.SelectedValue);
objIncidentStates.Technicianid = 0;
objIncidentStates.Requesttypeid = Convert.ToInt16(drpRequestType.SelectedValue);
FlagIncdStatesInsert = objIncidentStates.Insert();
if (FlagIncdStatesInsert == 1)
{
objIncidentHistory.Incidentid = incidentid;
objIncidentHistory.Operation = "create";
objIncidentHistory.Operationownerid = createdbyid;
objIncidentHistory.Insert();
objSentmailtoUser.SentmailUser(requesterid, incidentid, "open");
// change code/////////////////////////////////////////////////////////////////
if (FileUpload1.HasFile)
{
string filepath = Server.MapPath("~/FileAttach/");
string[] filenameupd = FileUpload1.FileName.Split(new char[] { '.' });
string filenew = Convert.ToString(incidentid) + "." + filenameupd[1];
FileUpload1.PostedFile.SaveAs(filepath + filenew);
}
///////////////////////////////////////////////////////////////////////////////
Response.Redirect("../Login/AllUserCall.aspx");
}
}
}
protected void btnAdd_Click(object sender, EventArgs e)
{
/////Add Exception handilng try catch change by vishal 21-05-2012
try
{
#region Declaration of Local Variables
int siteid, priorityid;
int SLAid = 0;
int createdbyid = 0;
int requesterid = 0;
int FlagInsert;
int requesttypeid;
string userName;
bool FlagUserStatus;
FlagUserStatus = true;
FlagInsert = 0;
#endregion
#region Fetch Current User
MembershipUser User = Membership.GetUser();
userName = User.UserName.ToString();
#endregion
#region Get Current Site and Priority id
siteid = Convert.ToInt32(drpSite.SelectedValue);
priorityid = Convert.ToInt32(drpPriority.SelectedValue);
#endregion
#region Get SLAid on the basis of siteid and Priority id
if (siteid != 0 && priorityid != 0)
{
SLAid = objIncident.Get_By_SLAid(siteid, priorityid);
requesttypeid = Convert.ToInt32(Resources.MessageResource.strRequestTypeId.ToString());
if (requesttypeid == Convert.ToInt32(drpRequestType.SelectedValue))
{
SLAid = 0;
}
}
#endregion
if (userName != "")
{
#region Find Userid of User who Created this Request
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName(userName, objOrganization.Orgid);
if (objUser.Userid != 0)
{
createdbyid = objUser.Userid;
}
#endregion
#region Find Userid of User who is Requesting to log a call
#region If User Already Exist
if (Session["UserCreate"].ToString() == "Exist")
{
objUser = objUser.Get_UserLogin_By_UserName_Ex(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
if (objUser.Userid != 0)
{
requesterid = objUser.Userid;
}
}
#endregion
#region If New User is to be Created
else if (Session["UserCreate"].ToString() == "create")
{
string varEmail = "";
string varRoleName = Resources.MessageResource.BasicUserRole.ToString();
if (txtEmail.Text == "")
{
varEmail = Resources.MessageResource.errMemshipCreateUserEmail.ToString();
}
else
{
varEmail = txtEmail.Text;
}
int roleid = objRole.Get_By_RoleName(varRoleName);
int status;
objOrganization = objOrganization.Get_Organization();
UserLogin_mst objUserLogin = new UserLogin_mst();
objUserLogin.Username = txtUsername.Text.ToString();
objUserLogin.Password = Resources.MessageResource.strDefaultPassword.ToString();
objUserLogin.Roleid = roleid;
objUserLogin.Orgid = objOrganization.Orgid;
objUserLogin.ADEnable = false;
objUserLogin.Enable = true;
objUserLogin.Createdatetime = DateTime.Now.ToString();
status = objUserLogin.Insert();
if (status == 1)
{
// Create Mstatus field to send in Membership.CreateUser function as Out Variable for creating Membership User database
MembershipCreateStatus Mstatus = default(MembershipCreateStatus);
// Call Membership.CreateUser function to create Membership user
Membership.CreateUser(txtUsername.Text.ToString().Trim(), Resources.MessageResource.strDefaultPassword.ToString(), varEmail, "Project Name", "Helpdesk", true, out Mstatus);
// Call Roles.AddUserToRole Function to Add User To Role
Roles.AddUserToRole(txtUsername.Text.ToString().Trim(), varRoleName);
// Declare Local Variable Userid to fetch userid of newly created user
// Create Object objUserLogin of UserLogin_mst()Class
objUserLogin = new UserLogin_mst();
// Fetch userid of Newly created user and assign to local variable userid by calling function objUserLogin.Get_By_UserName
requesterid = objUserLogin.Get_By_UserName(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
// If userid not equal to 0 then we get userid of Newly created user otherwise error Occured
ContactInfo_mst objContactInfo = new ContactInfo_mst();
objContactInfo.Userid = requesterid;
objContactInfo.Emailid = varEmail;
objContactInfo.Firstname = txtUsername.Text.ToString();
objContactInfo.Lastname = txtUsername.Text.ToString();
objContactInfo.Insert();
/// added by vishal 18-05-2012
Session["UserCreate"] = "";
}
}
#endregion
#region If User is Not to be Created
else if (Session["UserCreate"].ToString() == "notcreate")
{
FlagUserStatus = false;
}
#endregion
#endregion
}
objIncident.Title = txtTitle.Text.Trim();
//objIncident.Title = drpTitle.SelectedItem.Text;
// objIncident.Title = txtTitle.Text.Trim() + "-" + Txtextension.Text.Trim();
//objIncident.Title = txtTitle.Text.Trim();
if (Txtextension.Text != "")
{
string extension = Txtextension.Text;
Int64 vOut = Convert.ToInt64(extension);
//int vOut = Convert.ToInt32(extension);
objIncident.Extension = vOut;
}
//start changed by prachi-19thmarch
if (drpAMCcall.SelectedItem.Text == "NO")
{
objIncident.AMCCall = false;
}
else if (drpAMCcall.SelectedItem.Text == "YES")
{
objIncident.AMCCall = true;
}
//end
objIncident.Slaid = SLAid;
objIncident.Createdbyid = createdbyid;
objIncident.Requesterid = requesterid;
objIncident.Siteid = siteid;
objIncident.Description = txtDescription.Text.ToString().Trim();
objIncident.Deptid = Convert.ToInt32(drpDepartment.SelectedValue);
objIncident.Createdatetime = DateTime.Now.ToString();
objIncident.Modeid = Convert.ToInt32(drpMode.SelectedValue);
//objIncident.ExternalTicketNo = txtExternalTicket.Text.ToString().Trim();
if (FlagUserStatus == true)
{
FlagInsert = objIncident.Insert();
#region Save Assetid and incident id in incidenttoassetmaaping
// Get Asset and Incident Id for incidenttoassetmaaping
objOrganization = objOrganization.Get_Organization();
objUser = objUser.Get_UserLogin_By_UserName_Ex(txtUsername.Text.ToString().Trim(), objOrganization.Orgid);
int userid = Convert.ToInt32(objUser.Userid);
int tempuser1 = Convert.ToInt32(Session["tempuser1"]);
if (tempuser1 == 1)
{
assetid = Convert.ToInt32(Session["assetid"]);
}
else
{
assetid = Convert.ToInt32(objusertoasset.Get_AssetId_By_UserId(userid));
}
int incid = Convert.ToInt32(objIncident.Get_TopIncidentId());
if (txtassignasset.Text != "")
{
//assetid = Convert.ToInt32(txtassignasset.Text);
if (assetid != 0)
{
objincidenttoasset.Insert(incid, assetid);
objusertoasset.Insert(userid, assetid, objUser.City, objUser.Company);
Session.Abandon();
}
}
#endregion
}
if (FlagInsert == 1)
{
int FlagIncdStatesInsert;
int incidentid;
incidentid = objIncident.Get_Current_Incidentid();
objIncidentStates.Incidentid = incidentid;
objIncidentStates.Priorityid = Convert.ToInt32(drpPriority.SelectedValue);
objIncidentStates.Categoryid = Convert.ToInt32(drpCategory.SelectedValue);
objIncidentStates.Statusid = Convert.ToInt32(drpStatus.SelectedValue);
objIncidentStates.Subcategoryid = Convert.ToInt32(drpSubcategory.SelectedValue);
objIncidentStates.Technicianid = Convert.ToInt32(drpTechnician.SelectedValue);
if (Convert.ToInt32(drpTechnician.SelectedValue) != 0)
{
objIncidentStates.AssignedTime = DateTime.Now.ToString();
}
objIncidentStates.Requesttypeid = Convert.ToInt32(drpRequestType.SelectedValue);
FlagIncdStatesInsert = objIncidentStates.Insert();
if (FlagIncdStatesInsert == 1)
{
objIncidentHistory.Incidentid = incidentid;
objIncidentHistory.Operation = "create";
objIncidentHistory.Operationownerid = createdbyid;
objIncidentHistory.Insert();
objSentmailtoUser.SentmailUser(requesterid, incidentid, "open");
// change code/////////////////////////////////////////////////////////////////
if (FileUpload1.HasFile)
{
string filepath = Server.MapPath("~/FileAttach/");
string[] filenameupd = FileUpload1.FileName.Split(new char[] { '.' });
string filenew = Convert.ToString(incidentid) + "." + filenameupd[1];
FileUpload1.PostedFile.SaveAs(filepath + filenew);
}
///////////////////////////////////////////////////////////////////////////////
if (Convert.ToInt32(drpTechnician.SelectedValue) != 0)
{
objSentmailtoUser.SentmailTechnician(Convert.ToInt32(drpTechnician.SelectedValue), incidentid);
}
Response.Redirect("~/Incident/IncidentRequestUpdate.aspx?incidentid=" + incidentid + "");
}
}
}
catch (Exception ex)
{
string myScript;
myScript = "<script language=javascript>alert('Exception - '" + ex + "');</script>";
Page.RegisterClientScriptBlock("MyScript", myScript);
return;
}
}
