public JsonResult GetTickets(IncidentListRequestModel param)
{
//IncidentListRequestModel param = new IncidentListRequestModel();
SDWS.GetIncidentListRequest req = new SDWS.GetIncidentListRequest();
SDWS.IncidentListFilter filter = new SDWS.IncidentListFilter();
//param.searchText = searchText;
//param.options = options.ToList();
//filter.IncidentCount = 30;
filter.IncidentCountSpecified = false;
//filter.SortField = x;
//filter.SummarySearch = x;
filter.Status = param.options.ToArray();
//filter.StartingIncident = x;
//filter.Stage = x;
filter.ServiceDeskName = db.Settings.FirstOrDefault(s => s.Key == "ServiceDeskName").Value;
//filter.Priority=x;
//filter.OrganizationStaff =x;
if (User.Identity.Name != "admin")
{
filter.Organization = Helpers.UserTools.UserToFilter(User.Identity.Name);
}
//filter.MachineGroup = x;
//filter.Machine = x;
//filter.Assignee = x;
req.IncidentListRequest = filter;
SDWS.GetIncidentListResponse items = sDesk.ProcessRequest(req);
GetTicketsModel result = new GetTicketsModel();
try
{
AutoMapper.Mapper.AssertConfigurationIsValid();
result.ErrorLocation = items.ErrorLocation;
result.ErrorMessage = items.ErrorMessage;
IncidentListModel incidentList = new IncidentListModel();
incidentList.nextStartingIncident = items.IncidentList.nextStartingIncident;
incidentList.totalIncidents = items.IncidentList.totalIncidents;
List<IncidentSummaryGridModel> list = new List<IncidentSummaryGridModel>();
SDWS.IncidentSummary[] incList = items.IncidentList.Incident;
if (param.searchText != null)
{
List<SDWS.IncidentSummary> temp = new List<SDWS.IncidentSummary>();
foreach (var item in incList)
{
if (item.IncidentNumber.ToLower().Contains(param.searchText.ToLower()) ||
(item.Description ?? "").ToLower().Contains(param.searchText.ToLower()) ||
(item.OrganizationName ?? "").ToLower().Contains(param.searchText.ToLower()) ||
(item.SubmitterEmail ?? "").ToLower().Contains(param.searchText.ToLower()) ||
(item.Submitter ?? "").ToLower().Contains(param.searchText.ToLower()) ||
(item.Summary ?? "").ToLower().Contains(param.searchText.ToLower()) ||
(item.Resolution ?? "").ToLower().Contains(param.searchText.ToLower()) ||
(item.SubCategory ?? "").ToLower().Contains(param.searchText.ToLower())
)
{
temp.Add(item);
}
}
incList = temp.ToArray();
}
foreach (var incidentSummary in incList)
{
IncidentSummaryGridModel model = new IncidentSummaryGridModel();
model = AutoMapper.Mapper.Map<IncidentSummaryGridModel>(incidentSummary);
list.Add(model);
}
incidentList.Incident = list.ToArray();
result.IncidentList = incidentList;
}
catch (Exception ex)
{
result.ErrorLocation = ex.StackTrace;
result.ErrorMessage = ex.Message;
}
//var status = result.IncidentList.Incident.AsQueryable().Select(i => i.Status).Distinct();
return Json(result, JsonRequestBehavior.AllowGet);
}
public PartialViewResult _TicketSum(string id)
{
IncidentSummaryGridModel model = new IncidentSummaryGridModel();
SDWS.GetIncidentReq req = new SDWS.GetIncidentReq();
SDWS.GetIncidentRequest filter = new SDWS.GetIncidentRequest();
filter.IncidentNumber = id;
filter.IncidentIdSpecified = false;
filter.IncludeAttachments = false;
filter.IncludeAttachmentsSpecified = false;
filter.IncludeDefinition = false;
filter.IncludeDefinitionSpecified = false;
filter.IncludeNotes = false;
filter.IncludeNotesSpecified = false;
req.IncidentRequest = filter;
SDWS.GetIncidentResponse responce = sDesk.ProcessRequest(req);
model.IncidentNumber = responce.IncidentResponse.IncidentNumber;
model.Description = responce.IncidentResponse.Description;
model.Category = responce.IncidentResponse.Category;
model.IsUnread = responce.IncidentResponse.IsUnread;
model.OrganizationName = responce.IncidentResponse.OrganizationName;
model.Resolution = responce.IncidentResponse.Resolution;
model.Stage = responce.IncidentResponse.Stage;
model.Status = responce.IncidentResponse.Status;
model.Submitter = responce.IncidentResponse.Submitter;
model.Summary = responce.IncidentResponse.Summary;
return PartialView(model);
}
