// // GET: /CallCenterDashboard/ public ActionResult CallCenterDashboard(string button) { if (button == null) { return(View()); } else if (button == "Input Template") { //Step 1 : Instantiate the spreadsheet creation engine. ExcelEngine excelEngine = new ExcelEngine(); //Step 2 : Instantiate the excel application object. IApplication application = excelEngine.Excel; application.EnablePartialTrustCode = true; IWorkbook workbook = application.Workbooks.Open(ResolveApplicationDataPath(@"CallCenterTemplate.xlsx")); return(excelEngine.SaveAsActionResult(workbook, "Template.xlsx", HttpContext.ApplicationInstance.Response, ExcelDownloadType.PromptDialog, ExcelHttpContentType.Excel2016)); } else { #region Workbook Initialize //Initialize the spreadsheet creation engine ExcelEngine excelEngine = new ExcelEngine(); //Initialize the Excel application object IApplication application = excelEngine.Excel; //Set the default application version application.DefaultVersion = ExcelVersion.Excel2016; //Enable the incremental formula application.EnableIncrementalFormula = true; //Load the existing Excel document into IWorkbook IWorkbook workbook = application.Workbooks.Open(ResolveApplicationDataPath(@"CallCenterTemplate.xlsx")); #endregion #region Calculation Sheet //Access the Calculation sheet IWorksheet calculation = workbook.Worksheets["Calculation"]; //Formula calculation is enabled for the sheet calculation.EnableSheetCalculations(); calculation.Range["A1"].Text = "Week"; calculation.Range["B1"].Text = "Sorting Control"; calculation.Range["D2"].NumberFormat = "dd-mmm-yyyy"; calculation.Range["D2"].Formula = "=DATE(2016,1,4)+7*(A2-1)"; calculation.Range["E2"].Formula = "=\"Week # \"&A2"; #region Call data in the week calculation.Range["A4"].Text = "Total Calls"; calculation.Range["B4"].Formula = "=COUNTIF(Data[Column1],TRUE)"; calculation.Range["A5"].Text = "Calls Answered"; calculation.Range["B5"].Formula = "=SUMPRODUCT((Data[Answered (Y/N)]=\"Y\")*(Data[Column1]=TRUE))"; calculation.Range["A6"].Text = "Avg Speed of Answer"; calculation.Range["B6"].Formula = "=SUMPRODUCT((Data[Speed of Answer]),--(Data[Column1]=TRUE))/B4"; calculation.Range["A7"].Text = "Abandon Rate"; calculation.Range["B7"].Formula = "=SUMPRODUCT((Data[Answered (Y/N)]=\"N\")*(Data[Column1]=TRUE))/B4"; calculation.Range["A8"].Text = "Avg Call/Min"; calculation.Range["B8"].Formula = "=B4/(7*9*60)"; calculation.Range["A9"].Text = "Satisfaction Overall"; calculation.Range["B9"].Formula = "=SUMPRODUCT((Data[Satisfaction rating]),--(Data[Column1]=TRUE))/B5"; calculation.Range["A10"].Text = "Calls of Less than 180 Seconds"; calculation.Range["B10"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Answered (Y/N)]=\"Y\")*(Data[AvgTalkDuration]<TIME(0,3,0)))"; calculation.Range["A11"].Text = "% Calls of Less than 180 Seconds"; calculation.Range["B11"].Formula = "=B10/B5"; calculation.Range["A12"].Text = "Satisfaction less than equal to 3"; calculation.Range["B12"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Date]<D2+6)*(Data[Satisfaction rating]<=3))"; #endregion #region Call data of each agent calculation.Range["A15"].Text = "Agent Name"; calculation.Range["B15"].Text = "Total Calls"; calculation.Range["C15"].Text = "Calls Answered"; calculation.Range["D15"].Text = "Avg Speed of Answer"; calculation.Range["E15"].Text = "Call Resolution %"; calculation.Range["F15"].Text = "Call Resolved"; calculation.Range["H15"].Text = "For Sorting"; calculation.Range["M15"].Text = "Total Calls"; calculation.Range["N15"].Text = "Calls Answered"; calculation.Range["O15"].Text = "Avg Speed of Answer"; calculation.Range["P15"].Text = "Call Resolution (%)"; calculation.Range["A16"].Text = "Diane"; calculation.Range["A17"].Text = "Becky"; calculation.Range["A18"].Text = "Stewart"; calculation.Range["A19"].Text = "Greg"; calculation.Range["A20"].Text = "Jim"; calculation.Range["A21"].Text = "Joe"; calculation.Range["A22"].Text = "Martha"; calculation.Range["A23"].Text = "Dan"; calculation.Range["B16:B23"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Agent]=A16))"; calculation.Range["C16:C23"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Agent]=A16)*(Data[Answered (Y/N)]=\"Y\"))"; calculation.Range["D16:D23"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Agent]=A16),(Data[Speed of Answer]))/C16"; calculation.Range["E16:E23"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Agent]=A16)*(Data[Resolved]=\"Y\"))/B16"; calculation.Range["F16:F23"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Agent]=A16)*(Data[Resolved]=\"Y\"))"; calculation.Range["H16:H23"].Formula = "=INDEX($B$16:$E$23,ROWS($G$16:G16),$B$2)"; calculation.Range["I16:I23"].Formula = "=H16+ROWS($H$16:H16)/1000000"; calculation.Range["J16:J23"].Formula = "=IF($B$2=3,SMALL($I$16:$I$23,ROWS($I$16:I16)),LARGE($I$16:$I$23,ROWS($I$16:I16)))"; calculation.Range["K16:K23"].Formula = "=MATCH(J16,$I$16:$I$23,0)"; calculation.Range["L16:L23"].Formula = "=INDEX($A$16:$A$23,K16)"; calculation.Range["M16:M23"].Formula = "=INDEX($A$16:$E$23,MATCH($L16,$A$16:$A$23,0),COLUMNS($K$14:L16))"; calculation.Range["N16:N23"].Formula = "=INDEX($A$16:$E$23,MATCH($L16,$A$16:$A$23,0),COLUMNS($K$14:M16))"; calculation.Range["O16:O23"].Formula = "=INDEX($A$16:$E$23,MATCH($L16,$A$16:$A$23,0),COLUMNS($K$14:N16))"; calculation.Range["P16:P23"].Formula = "=INDEX($A$16:$E$23,MATCH($L16,$A$16:$A$23,0),COLUMNS($K$14:O16))"; #endregion #region Overall Satisfaction chart calculation.Range["A25"].Text = "Satisfaction Chart"; calculation.Range["A26"].Number = 50; calculation.Range["A27"].Number = 20; calculation.Range["A28"].Number = 30; calculation.Range["A29"].Number = 100; calculation.Range["B26"].Formula = "=B9*20-2"; calculation.Range["B27"].Number = 2; calculation.Range["B28"].Formula = "=200-B26"; #endregion #region call data of each agent per day calculation.Range["A32"].Text = "Agent Name"; calculation.Range["B32"].Text = "Mon"; calculation.Range["C32"].Text = "Tue"; calculation.Range["D32"].Text = "Wed"; calculation.Range["E32"].Text = "Thu"; calculation.Range["F32"].Text = "Fri"; calculation.Range["G32"].Text = "Sat"; calculation.Range["H32"].Text = "Sun"; calculation.Range["A33:A40"].Formula = "=L16"; calculation.Range["B33:B40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:A33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; calculation.Range["C33:C40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:B33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; calculation.Range["D33:D40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:C33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; calculation.Range["E33:E40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:D33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; calculation.Range["F33:F40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:E33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; calculation.Range["G33:G40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:F33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; calculation.Range["H33:H40"].Formula = "=SUMPRODUCT((INT(Data[Date])=($D$2+COLUMNS($A$33:G33)-1))*(Data[Agent]=$A33)*(Data[Resolved]=\"Y\"))"; #endregion #region Satisfaction score for each agent calculation.Range["A43"].Text = "Agent Name"; calculation.Range["B43"].Text = "Satisfaction Score"; calculation.Range["C43"].Text = "Target"; calculation.Range["A44:A51"].Formula = "=A33"; calculation.Range["B44:B51"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Agent]=$A44),(Data[Satisfaction rating]))/N16"; calculation.Range["C44:C51"].Number = 3.5; calculation.Range["D44:D51"].Formula = "=IF(B44>C44,$A$52&\" \"&A44,A44)"; calculation.Range["E44:E51"].Formula = "=B44"; #endregion #region call data for each product calculation.Range["B54"].Text = "Total Cell"; calculation.Range["C54"].Text = "Call Answered"; calculation.Range["D54"].Text = "Abandoned Calls %"; calculation.Range["E54"].Text = "SLA Limit"; calculation.Range["F54"].Text = "SLA Breached"; calculation.Range["A55"].Text = "Washing Machine"; calculation.Range["A56"].Text = "Toaster"; calculation.Range["A57"].Text = "Fridge"; calculation.Range["A58"].Text = "Air Conditioner"; calculation.Range["A59"].Text = "Television"; calculation.Range["B55:B59"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Department]=A55))"; calculation.Range["C55:C59"].Formula = "=SUMPRODUCT((Data[Column1]=TRUE)*(Data[Department]=A55)*(Data[Answered (Y/N)]=\"Y\"))"; calculation.Range["D55:D59"].Formula = "=(B55-C55)/B55"; calculation.Range["E55:E59"].NumberFormat = "0%"; calculation.Range["E55:E59"].Value = "20%"; calculation.Range["F55:F59"].Formula = "=IF(D55>E55,D55,NA())"; #endregion //Formula calculation is disabled for the sheet calculation.DisableSheetCalculations(); #endregion #region Dashboard Sheet //Create Dashboard sheet IWorksheet dashboard = workbook.Worksheets.Create("Dashboard"); dashboard.Range["A1"].ColumnWidth = 0.5; dashboard.Range["A1"].RowHeight = 30; dashboard.Range["I1"].ColumnWidth = 0.5; #region Marcos for selecting the week and sort option //Cell Style for B1 to R1 dashboard.Range["B1:R1"].CellStyle.Color = Color.FromArgb(48, 13, 225); //Cell Style and text in B6 - Click to Sort dashboard.Range["B6:B7"].Merge(); dashboard.Range["B6"].Text = "Click to Sort"; dashboard.Range["B6"].CellStyle.Font.RGBColor = Color.FromArgb(48, 13, 225); dashboard.Range["B6"].CellStyle.Font.Italic = true; dashboard.Range["B6"].HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["B6"].VerticalAlignment = ExcelVAlign.VAlignCenter; //Macros for Scroll Bar and Option Buttons IVbaProject project = workbook.VbaProject; IVbaModules vbaModules = project.Modules; IVbaModule scrollBar = vbaModules.Add("scrollBar", VbaModuleType.StdModule); scrollBar.Code = "Sub Auto_Open()" + "\n Dim Worksheet_Name As String" + "\n Worksheet_Name = \"Dashboard\"" + "\n ThisWorkbook.Worksheets(Worksheet_Name).Select" + "\n ThisWorkbook.Worksheets(Worksheet_Name).ScrollBars.Add(12, 3.5, 96.5, 20).Select" + "\n With Selection" + "\n .Value = 0" + "\n .Min = 1" + "\n .Max = 4" + "\n .SmallChange = 1" + "\n .LargeChange = 10" + "\n .LinkedCell = \"=Calculation!A2\"" + "\n .Display3DShading = True" + "\n End With" + "\n ThisWorkbook.Worksheets(Worksheet_Name).OptionButtons.Add(98.5, 97, 63, 17.5).Select" + "\n Selection.Characters.Text = \"\"" + "\n With Selection" + "\n .Value = xlOn" + "\n .LinkedCell = \"=Calculation!B2\"" + "\n .Display3DShading = False" + "\n End With" + "\n ThisWorkbook.Worksheets(Worksheet_Name).OptionButtons.Add(166, 97, 63, 17.5).Select" + "\n Selection.Characters.Text = \"\"" + "\n With Selection" + "\n .Value = xlOff" + "\n .LinkedCell = \"=Calculation!B2\"" + "\n .Display3DShading = False" + "\n End With" + "\n ThisWorkbook.Worksheets(Worksheet_Name).OptionButtons.Add(270, 97, 63, 17.5).Select" + "\n Selection.Characters.Text = \"\"" + "\n With Selection" + "\n .Value = xlOff" + "\n .LinkedCell = \"=Calculation!B2\"" + "\n .Display3DShading = False" + "\n End With" + "\n ThisWorkbook.Worksheets(Worksheet_Name).OptionButtons.Add(380, 97, 63, 17.5).Select" + "\n Selection.Characters.Text = \"\"" + "\n With Selection" + "\n .Value = xlOff" + "\n .LinkedCell = \"=Calculation!B2\"" + "\n .Display3DShading = False" + "\n End With" + "\n End Sub"; #endregion #region Week display //Week Selected dashboard.Range["D1"].Formula = "=Calculation!E2"; dashboard.Range["D1"].CellStyle.Font.Bold = true; dashboard.Range["D1"].CellStyle.Font.Italic = true; dashboard.Range["D1"].CellStyle.Font.Size = 16; dashboard.Range["D1"].CellStyle.Font.RGBColor = Color.FromArgb(225, 225, 225); dashboard.Range["D1"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["D1"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; #endregion #region Call data overview for the week dashboard.Range["B2:D3"].Merge(); dashboard.Range["B4:D5"].Merge(); dashboard.Range["E2:G3"].Merge(); dashboard.Range["E4:G5"].Merge(); dashboard.Range["H2:M3"].Merge(); dashboard.Range["H4:M5"].Merge(); dashboard.Range["N2:R3"].Merge(); dashboard.Range["N4:R5"].Merge(); dashboard.Range["B2:N4"].CellStyle.Font.FontName = "Verdana"; dashboard.Range["B2:N4"].CellStyle.Font.Bold = true; dashboard.Range["B2:N2"].CellStyle.Font.RGBColor = Color.FromArgb(0, 0, 0); dashboard.Range["B4:N4"].CellStyle.Font.RGBColor = Color.FromArgb(48, 13, 225); dashboard.Range["B2:N2"].CellStyle.Font.Size = 12; dashboard.Range["B4:N4"].CellStyle.Font.Size = 18; dashboard.Range["B2:N4"].HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["B2:N4"].VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["B2:N4"].CellStyle.Color = Color.FromArgb(217, 217, 217); dashboard.Range["B2"].Text = "Total Calls"; dashboard.Range["E2"].Text = "Avg. Answer Speed (in sec)"; //Create a rich text string IRichTextString richText = dashboard.Range["E2"].RichText; //Create fonts for rich text formatting IFont font1 = workbook.CreateFont(); font1.FontName = "Verdana"; font1.RGBColor = Color.FromArgb(0, 0, 0); font1.Bold = true; font1.Size = 12; richText.SetFont(0, 17, font1); IFont font2 = workbook.CreateFont(); font2.FontName = "Verdana"; font2.RGBColor = Color.FromArgb(0, 0, 0); font2.Bold = false; font2.Size = 10; richText.SetFont(18, 25, font2); dashboard.Range["H2"].Text = "Abandon rate"; dashboard.Range["N2"].Text = "Avg Calls/Minute"; dashboard.Range["B4"].Formula = "=Calculation!B4"; dashboard.Range["E4"].NumberFormat = "0.0"; dashboard.Range["E4"].Formula = "=Calculation!B6"; dashboard.Range["H4"].NumberFormat = "0.0%"; dashboard.Range["H4"].Formula = "=Calculation!B7"; dashboard.Range["N4"].NumberFormat = "0.000"; dashboard.Range["N4"].Formula = "=Calculation!B8"; dashboard.Range["B2:D5"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["E2:G5"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["H2:M5"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["N2:R5"].BorderAround(ExcelLineStyle.Thin, Color.Black); #endregion #region Table to display call data of each agent dashboard.Range["B8"].Text = "Agent Name"; dashboard.Range["C8"].Text = "Total Calls"; dashboard.Range["D8"].Text = "Calls Answered"; dashboard.Range["E8"].Text = "Avg. Speed of Answer"; dashboard.Range["F8"].Text = "Call Resolution (%)"; dashboard.Range["H8"].Text = "CR Trend"; dashboard.Range["B9:B16"].Formula = "=Calculation!L16"; dashboard.Range["C9:C16"].Formula = "=Calculation!M16"; dashboard.Range["D9:D16"].Formula = "=Calculation!N16"; dashboard.Range["E9:E16"].NumberFormat = "0.0"; dashboard.Range["E9:E16"].Formula = "=Calculation!O16"; dashboard.Range["F9:F16"].NumberFormat = "0.0%"; dashboard.Range["F9:F16"].Formula = "=Calculation!P16"; dashboard.Range["G9:G16"].Formula = "=F9"; #region Conditional formats //Create icon sets for the data in the specified range IConditionalFormats conditionalFormats = dashboard.Range["G9:G16"].ConditionalFormats; IConditionalFormat conditionalFormat = conditionalFormats.AddCondition(); conditionalFormat.FormatType = ExcelCFType.IconSet; IIconSet iconSet = conditionalFormat.IconSet; iconSet.IconSet = ExcelIconSetType.ThreeSigns; //Apply three signs icon and hide the data in the specified range IIconConditionValue iconValue2 = iconSet.IconCriteria[1] as IIconConditionValue; iconValue2.IconSet = ExcelIconSetType.ThreeSigns; iconValue2.Index = 1; iconValue2.Type = ConditionValueType.Number; iconValue2.Value = "0.7"; iconValue2.Operator = ConditionalFormatOperator.GreaterThan; IIconConditionValue iconValue3 = iconSet.IconCriteria[2] as IIconConditionValue; iconValue3.IconSet = ExcelIconSetType.ThreeSigns; iconValue3.Index = 2; iconValue3.Type = ConditionValueType.Number; iconValue3.Value = "0.8"; iconValue3.Operator = ConditionalFormatOperator.GreaterThanorEqualTo; iconSet.ShowIconOnly = true; #endregion //Auto-fit columns dashboard.Range["B8:G16"].AutofitColumns(); dashboard.Range["H8"].ColumnWidth = 11; #region Sparklines //Add sparkline groups ISparklineGroup sparklineGroup = dashboard.SparklineGroups.Add(); sparklineGroup.SparklineType = SparklineType.Line; sparklineGroup.MarkersColor = Color.FromArgb(51, 102, 153); sparklineGroup.LowPointColor = Color.FromArgb(192, 0, 0); sparklineGroup.ShowHighPoint = false; sparklineGroup.ShowFirstPoint = false; sparklineGroup.ShowLastPoint = false; sparklineGroup.ShowMarkers = false; //Add sparklines ISparklines sparklines = sparklineGroup.Add(); IRange dataRange = calculation.Range["B33:H40"]; IRange referenceRange = dashboard.Range["H9:H16"]; sparklines.Add(dataRange, referenceRange); #endregion //Apply range formatting using cellstyle properties dashboard.Range["B8:E16"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["B8:E16"].BorderInside(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F8:G8"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F9:G9"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F10:G10"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F11:G11"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F12:G12"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F13:G13"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F14:G14"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F15:G15"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["F16:G16"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["H8:H16"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["B8:H8"].CellStyle.Font.Bold = true; dashboard.Range["B8:H8"].CellStyle.Font.Italic = true; dashboard.Range["B8:H8"].CellStyle.Color = Color.FromArgb(217, 217, 217); #endregion #region Column Chart - Call Abandon Rate By Department //Column Chart - Chart Title dashboard.Range["J8:R8"].Merge(); dashboard.Range["J8"].CellStyle.Font.Italic = true; dashboard.Range["J8"].CellStyle.Font.Size = 12; dashboard.Range["J8"].CellStyle.Font.RGBColor = Color.FromArgb(127, 127, 127); dashboard.Range["J8"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["J8"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["J8"].Text = "Call Abandon Rate - By Department"; //Column Chart - Call Abandon Rate - By Department IChartShape columnChart = dashboard.Charts.Add(); IChartSerie columnserieOne = columnChart.Series.Add(); columnserieOne.Values = calculation.Range["D55:D59"]; columnserieOne.CategoryLabels = calculation.Range["A55:A59"]; columnserieOne.SerieFormat.CommonSerieOptions.GapWidth = 150; columnserieOne.DataPoints.DefaultDataPoint.DataLabels.IsValue = true; columnChart.PrimaryValueAxis.MajorUnit = 0.1; columnChart.PrimaryValueAxis.NumberFormat = "0.0%"; columnChart.PrimaryValueAxis.HasMajorGridLines = false; columnChart.HasLegend = false; columnChart.ChartArea.Border.LineColor = Color.White; columnChart.Left = 1; columnChart.TopRow = 9; columnChart.LeftColumn = 10; columnChart.BottomRow = 17; columnChart.RightColumn = 19; (columnChart as IChart).Height = (columnChart as IChart).Height - 10; (columnChart as IChart).Width = (columnChart as IChart).Width - 10; dashboard.Range["J8:R16"].BorderAround(ExcelLineStyle.Thin, Color.Black); #endregion #region SLA Limits dashboard.Range["J18:R18"].Merge(); dashboard.Range["J21:O23"].Merge(); dashboard.Range["J26:O28"].Merge(); dashboard.Range["P21:R23"].Merge(); dashboard.Range["P26:R28"].Merge(); dashboard.Range["J18"].Text = "SLA LIMITS"; dashboard.Range["J18"].CellStyle.Font.Bold = true; dashboard.Range["J18"].CellStyle.Font.Size = 16; dashboard.Range["J18"].CellStyle.Font.FontName = "Calibri (body)"; dashboard.Range["J18"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["J18"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["J18"].CellStyle.Font.Color = ExcelKnownColors.Black; dashboard.Range["J18"].CellStyle.Color = Color.FromArgb(217, 217, 217); dashboard.Range["J18:R18"].BorderAround(ExcelLineStyle.Thin, Color.Black); dashboard.Range["J21"].Text = "Calls answered in less than 180 Seconds:"; dashboard.Range["J21"].CellStyle.Font.Bold = true; dashboard.Range["J21"].CellStyle.Font.Size = 14; dashboard.Range["J21"].CellStyle.Font.FontName = "Verdana"; dashboard.Range["J21"].CellStyle.WrapText = true; dashboard.Range["J21"].CellStyle.Font.Color = ExcelKnownColors.Black; dashboard.Range["J21"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["P21"].Formula = "=Calculation!B11"; dashboard.Range["P21"].CellStyle.Font.Bold = true; dashboard.Range["P21"].CellStyle.Font.Size = 28; dashboard.Range["P21"].CellStyle.Font.FontName = "Verdana"; dashboard.Range["P21"].NumberFormat = "0.0%"; dashboard.Range["P21"].CellStyle.Font.RGBColor = Color.FromArgb(84, 130, 53); dashboard.Range["P21"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["P21"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignLeft; dashboard.Range["J26"].Text = "Calls with satisfaction score less than 3:"; dashboard.Range["J26"].CellStyle.Font.Bold = true; dashboard.Range["J26"].CellStyle.Font.Size = 14; dashboard.Range["J26"].CellStyle.Font.FontName = "Verdana"; dashboard.Range["J26"].CellStyle.WrapText = true; dashboard.Range["J26"].CellStyle.Font.Color = ExcelKnownColors.Black; dashboard.Range["J26"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["P26"].Formula = "=Calculation!B12"; dashboard.Range["P26"].CellStyle.Font.Bold = true; dashboard.Range["P26"].CellStyle.Font.Size = 28; dashboard.Range["P26"].CellStyle.Font.FontName = "Verdana"; dashboard.Range["P26"].CellStyle.Font.RGBColor = Color.FromArgb(192, 0, 0); dashboard.Range["P26"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["P26"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignLeft; dashboard.Range["J19:R30"].BorderAround(ExcelLineStyle.Thin, Color.Black); #endregion #region Bar Chart - Satisfaction Score By Agent //Bar Chart - Chart Title dashboard.Range["E18:H18"].Merge(); dashboard.Range["E18"].CellStyle.Font.Italic = true; dashboard.Range["E18"].CellStyle.Font.Underline = ExcelUnderline.Single; dashboard.Range["E18"].CellStyle.Font.Size = 12; dashboard.Range["E18"].CellStyle.Font.RGBColor = Color.FromArgb(127, 127, 127); dashboard.Range["E18"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["E18"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["E18"].Text = "Satisfaction Score - By Agent"; //Bar Chart - Satisfaction Score - By Agent IChartShape barChart = dashboard.Charts.Add(); IChartSerie barSerieOne = barChart.Series.Add(); barSerieOne.SerieType = ExcelChartType.Bar_Clustered; barSerieOne.CategoryLabels = calculation.Range["D44:D51"]; barSerieOne.Values = calculation.Range["E44:E51"]; barChart.PrimaryValueAxis.MinimumValue = 0; barChart.PrimaryValueAxis.MaximumValue = 5; barChart.PrimaryValueAxis.HasMajorGridLines = false; barChart.HasLegend = false; barChart.ChartArea.Border.LineColor = Color.White; barChart.Top = 1; barChart.TopRow = 20; barChart.LeftColumn = 5; barChart.BottomRow = 31; barChart.RightColumn = 9; (barChart as IChart).Height = (barChart as IChart).Height - 10; (barChart as IChart).Width = (barChart as IChart).Width - 10; #endregion #region Doughnut and Pie Chart - Overall Satisfaction Score //Doughnut Chart - Chart Title dashboard.Range["B18:D18"].Merge(); dashboard.Range["B18"].CellStyle.Font.Italic = true; dashboard.Range["B18"].CellStyle.Font.Underline = ExcelUnderline.Single; dashboard.Range["B18"].CellStyle.Font.Size = 12; dashboard.Range["B18"].CellStyle.Font.RGBColor = Color.FromArgb(127, 127, 127); dashboard.Range["B18"].CellStyle.HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["B18"].CellStyle.VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["B18"].Text = "Overall Satisfaction Score"; //Doughnut Chart - Overall Satisfaction Score IChartShape doughnutChart = dashboard.Charts.Add(); IChartSerie doughnutSerie = doughnutChart.Series.Add(); doughnutChart.ChartType = ExcelChartType.Doughnut; doughnutSerie.Values = calculation.Range["A26:A29"]; doughnutSerie.SerieFormat.CommonSerieOptions.FirstSliceAngle = 270; doughnutSerie.DataPoints[0].DataFormat.Fill.ForeColor = Color.FromArgb(255, 0, 0); doughnutSerie.DataPoints[1].DataFormat.Fill.ForeColor = Color.FromArgb(255, 192, 0); doughnutSerie.DataPoints[2].DataFormat.Fill.ForeColor = Color.FromArgb(0, 176, 80); doughnutSerie.DataPoints[3].DataFormat.Fill.ForeColorIndex = ExcelKnownColors.White; doughnutSerie.DataPoints[3].DataFormat.Fill.Transparency = 1.0; doughnutChart.HasLegend = false; doughnutChart.ChartArea.Border.LineColor = Color.White; doughnutChart.ChartArea.Fill.Transparency = 1.0; doughnutChart.PlotArea.Fill.Transparency = 1.0; doughnutChart.Left = 1; doughnutChart.TopRow = 20; doughnutChart.LeftColumn = 2; doughnutChart.BottomRow = 32; doughnutChart.RightColumn = 5; //Pie Chart - Overall Satisfaction Score IChartShape pieChart = dashboard.Charts.Add(); IChartSerie pieSerieOne = pieChart.Series.Add(); pieSerieOne.SerieType = ExcelChartType.Pie; pieSerieOne.Values = calculation.Range["B26:B28"]; pieSerieOne.SerieFormat.CommonSerieOptions.FirstSliceAngle = 270; pieSerieOne.DataPoints[0].DataFormat.Fill.ForeColorIndex = ExcelKnownColors.White; pieSerieOne.DataPoints[0].DataFormat.Fill.Transparency = 1.0; pieSerieOne.DataPoints[1].DataFormat.Fill.ForeColorIndex = ExcelKnownColors.Black; pieSerieOne.DataPoints[1].DataFormat.LineProperties.LineColor = Color.White; pieSerieOne.DataPoints[1].DataFormat.LineProperties.LineWeight = ExcelChartLineWeight.Narrow; pieSerieOne.DataPoints[2].DataFormat.Fill.ForeColorIndex = ExcelKnownColors.White; pieSerieOne.DataPoints[2].DataFormat.Fill.Transparency = 1.0; pieChart.HasLegend = false; pieChart.ChartArea.Border.LineColor = Color.White; pieChart.ChartArea.Fill.Transparency = 1.0; pieChart.PlotArea.Fill.Transparency = 1.0; pieChart.Top = 1; pieChart.Left = 1; pieChart.TopRow = 20; pieChart.LeftColumn = 2; pieChart.BottomRow = 33; pieChart.RightColumn = 5; dashboard.Range["B30:C30"].Merge(); dashboard.Range["B30"].Text = "Satisafction Score:"; dashboard.Range["B30"].HorizontalAlignment = ExcelHAlign.HAlignRight; dashboard.Range["B30"].VerticalAlignment = ExcelVAlign.VAlignCenter; dashboard.Range["D30"].NumberFormat = "0.00"; dashboard.Range["D30"].Formula = "=Calculation!B9"; dashboard.Range["D30"].CellStyle.Font.Size = 18; dashboard.Range["D30"].CellStyle.Font.Bold = true; dashboard.Range["D30"].CellStyle.Font.RGBColor = Color.FromArgb(0, 112, 192); dashboard.Range["D30"].HorizontalAlignment = ExcelHAlign.HAlignCenter; dashboard.Range["B18:H30"].BorderAround(ExcelLineStyle.Thin, Color.Black); #endregion //Disable the gridlines dashboard.IsGridLinesVisible = false; //Set the dashboard sheet as active sheet dashboard.Activate(); #endregion #region Save the Workbook //Save the workbook to disk workbook.Version = ExcelVersion.Excel2016; return(excelEngine.SaveAsActionResult(workbook, "CallCenterDashboard.xlsm", ExcelSaveType.SaveAsMacro, HttpContext.ApplicationInstance.Response, ExcelDownloadType.PromptDialog, ExcelHttpContentType.Excel2016)); #endregion } }