private void NewWorkItem(IIncomingEmailMessage message)
{
var workItemUpdates = new Dictionary <string, string>();
InitWorkItemFields(message, workItemUpdates);
var workItemId = _workItemManager.CreateWorkItem(workItemUpdates);
Logger.InfoFormat("Added new work item {0} for message with subject: {1} (conversation index:{2})",
workItemId, message.Subject, message.ConversationIndex);
try
{
// Since the work item *has* been created, failures in this stage are not treated as critical
TryApplyFieldOverrides(message, workItemId);
ProcessAttachments(message, workItemId);
if (_config.WorkItemSettings.AttachOriginalMessage)
{
string originalMessageFile = message.SaveToFile();
_workItemManager.AttachFiles(workItemId, new List <string> {
originalMessageFile
});
}
}
catch (Exception ex)
{
Logger.ErrorFormat("Exception caught while applying settings to work item {0}\n{1}", workItemId, ex);
}
_ackEmailHandler.SendAckEmail(message, workItemId.ToString(CultureInfo.InvariantCulture));
}
private void NewWorkItem(IIncomingEmailMessage message)
{
var workItemUpdates = new Dictionary <string, string>();
InitWorkItemFields(message, workItemUpdates);
var overrides = new OverridesExtractor(_config).GetOverrides(message);
var workItemId = _workItemManager.CreateWorkItem(workItemUpdates, overrides);
Logger.InfoFormat("Added new work item {0} for message with subject: {1} (conversation index:{2})", workItemId, message.Subject, message.ConversationIndex);
if (_config.WorkItemSettings.AttachOriginalMessage)
{
try
{
ProcessAttachments(message, workItemId);
string originalMessageFile = message.SaveToFile();
_workItemManager.AttachFiles(workItemId, new List <string> {
originalMessageFile
});
}
catch (Exception ex)
{
Logger.ErrorFormat("Exception caught while applying settings to work item {0}\n{1}", workItemId, ex);
}
}
_ackEmailHandler.SendAckEmail(message, workItemId.ToString(CultureInfo.InvariantCulture));
}
private void AttachMessageToWorkItem(IIncomingEmailMessage message, int workItemId, string prefix)
{
using (var tfc = new TempFileCollection())
{
var fileName = string.Format("{0}_{1}_{2}.eml", prefix, DateTime.Now.ToString("yyyyMMdd_hhmmss"), new Random().Next());
var filePath = Path.Combine(Path.GetTempPath(), fileName);
message.SaveToFile(filePath);
// Remove the file once we're done attaching it
tfc.AddFile(filePath, false);
_workItemManager.AttachFiles(workItemId, new List <string> {
filePath
});
}
}