private async Task <FWTObjectID> GetBestMatchingAsync(FWTObjectBriefDetails[] individualResults, Customer customer)
{
FWTIndividual bestMatch = null;
FWTObjectID bestMatchingObjectID = null;
var bestMatchScore = 0;
var tasks = new List <Task <retrieveIndividualResponse> >();
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Retrieving results for {individualResults.Count()} results");
foreach (var individualResult in individualResults)
{
tasks.Add(Task.Run(async() =>
{
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Retrievingindividual");
return(await _verintConnection.retrieveIndividualAsync(individualResult.ObjectID));
}));
}
var results = await Task.WhenAll(tasks);
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Retrieved all search result objects");
results.ToList().ForEach(result =>
{
var individual = result.FWTIndividual;
var score = 0;
_individualWeightings.ToList().ForEach(_ => score += _.Calculate(individual, customer));
if (score > bestMatchScore)
{
bestMatchScore = score;
bestMatch = individual;
}
});
if (bestMatch != null && bestMatchScore >= 1)
{
_logger.LogDebug($"IndividualService.GetBestMatchingAsync:{customer.Surname}: Match found, score: {bestMatchScore}");
await UpdateIndividual(bestMatch, customer);
bestMatchingObjectID = bestMatch.BriefDetails.ObjectID;
}
return(bestMatchingObjectID);
}
public async Task <StockportGovUK.NetStandard.Models.Verint.Case> GetCase(string caseId)
{
if (string.IsNullOrWhiteSpace(caseId))
{
throw new Exception("Null or empty references are not allowed");
}
var caseRequest = new FWTCaseFullDetailsRequest
{
CaseReference = caseId.Trim(),
Option = new[] { "all" }
};
var response = await _verintConnection.retrieveCaseDetailsAsync(caseRequest);
var caseDetails = response.FWTCaseFullDetails.MapToCase();
if (response.FWTCaseFullDetails.CoreDetails.AssociatedObject != null)
{
if (response.FWTCaseFullDetails.CoreDetails.AssociatedObject.ObjectID.ObjectType ==
VerintConstants.OrganisationObjectType)
{
var organisation = await _verintConnection.retrieveOrganisationAsync(response.FWTCaseFullDetails.CoreDetails.AssociatedObject.ObjectID);
if (organisation != null)
{
caseDetails.Organisation = organisation.FWTOrganisation.Map();
}
}
if (!string.IsNullOrWhiteSpace(response.FWTCaseFullDetails.Interactions[0]?.PartyID?.ObjectReference[0]) &&
response.FWTCaseFullDetails.Interactions[0]?.PartyID?.ObjectType == "C1")
{
var individual = await _verintConnection.retrieveIndividualAsync(response.FWTCaseFullDetails.Interactions[0].PartyID);
if (individual != null)
{
caseDetails.Customer = individual.FWTIndividual.MapToCustomer();
}
}
}
return(caseDetails);
}
