/// <summary>
/// get text message template
/// </summary>
/// <param name="text">text</param>
/// <param name="sender">sender id</param>
/// <returns>json</returns>
private async Task <List <JObject> > ConstructAndSendMessage(ConstructType type, CaseDetail caseDetailResult = null, JObject additionalMessage = null, string messageInfo = null)
{
// To-do: consider to convert to JSON
List <JObject> messageList = new List <JObject>();
if (additionalMessage != null)
{
messageList.Add(additionalMessage);
}
switch (type)
{
case ConstructType.Greeting:
var greetingOption = new List <QuickReplyOption>
{
new QuickReplyOption {
title = REQ_BOT_ASSIST, payload = REQ_BOT_ASSIST
},
new QuickReplyOption {
title = NO_BOT_ASSIST, payload = NO_BOT_ASSIST
},
};
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"👋 Greeting { _senderInfo.first_name} { _senderInfo.last_name} 👋! {Environment.NewLine}We love having you with us." }
}));
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Should I help you to work with your suppot cases? Here are some option(s). 🕵", quick_replies = greetingOption }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.None, Answered = true
});
break;
case ConstructType.RequestBotAssistance:
var assistanceOptions = new List <QuickReplyOption>
{
new QuickReplyOption {
title = RAISE_TICKET, payload = RAISE_TICKET
},
new QuickReplyOption {
title = TICKET_STATUS, payload = TICKET_STATUS
}
//new QuickReplyOption { title = JUST_BROWSE, payload = JUST_BROWSE },
};
//check any notification pending, if yes user can cancel it too..
var result = _jiraUserMgmtService.GetUser(_senderInfo.senderConversationId, _company.Id);
if (result != null && _tickSysNotifService.GetByUser(result.Id) != null)
{
assistanceOptions.Add(new QuickReplyOption {
title = CANCEL_NOTIF, payload = CANCEL_NOTIF
});
}
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Greeting {_senderInfo.first_name} {_senderInfo.last_name}! I'm TicketBOT! 🤓" }
}));
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"👨🏻🔧 How can I help you? Here are some option(s).", quick_replies = assistanceOptions }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.None, Answered = true
});
break;
case ConstructType.RequestOperator:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Okay! Please submit your details here, our team will check and get back to you. " }
}));
Conversation conversation = new Conversation
{
SenderPageId = $"{_senderInfo.senderConversationId}~{_company.FbPageId}",
ConversationLogType = (int)ConvLogType.MuteLog,
ConversationData = JsonConvert.SerializeObject(new List <ConversationData> {
new ConversationData {
LastQuestionAsked = (int)Question.None, Answered = true
}
}),
};
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
_conversationService.Create(conversation);
break;
case ConstructType.Ending:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Thank you! Have a nice day! :)" }
}));
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
break;
case ConstructType.CreateTicket:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Okay got it!\nIn which application do you encounter the issue?" }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.IssueApplicationName, Answered = false
});
break;
case ConstructType.TicketDescription:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Can you describe the issue?" }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.IssueDescription, Answered = false
});
break;
case ConstructType.TicketCreationConfirmation:
var createCaseConfirmationOption = new List <QuickReplyOption>
{
new QuickReplyOption {
title = CASE_SUBMIT_YES, payload = CASE_SUBMIT_YES
},
new QuickReplyOption {
title = CASE_SUBMIT_NO, payload = CASE_SUBMIT_NO
},
};
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Summary:\n\nSubject: {caseDetailResult.Subject} \n\nDescription: {caseDetailResult.Detail} \n\nAre you sure you want to submit?", quick_replies = createCaseConfirmationOption }
}));;
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.IssueDescription, Answered = true
});
break;
case ConstructType.TicketCreated:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"All done! Your case has been logged. Please quote {caseDetailResult.CaseKey} to follow up." }
}));
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new
{
attachment = new
{
type = "template",
payload = new
{
template_type = "one_time_notif_req",
title = $"Do you want to get notified with {caseDetailResult.CaseKey} update?",
payload = string.Format(FacebookCustomPayload.CASE_GET_NOTIFIED_PAYLOAD, caseDetailResult.CaseKey)
}
}
}
}));
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
break;
case ConstructType.CheckTicket:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Sure! Please quote your ticket code." }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.TicketCode, Answered = false
});
break;
case ConstructType.TicketFound:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"There you go! \n\nTicket Code: {caseDetailResult.CaseKey} \n\nStatus: {caseDetailResult.Status} \n\nCase Subject: {caseDetailResult.Subject} \n\nClick the link below for more. \n{caseDetailResult.WebURL}" }
}));
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Thank you for using TicketBOT! Have a nice day! :)" }
}));
// One time notification integration here
// Check user whether already subscribe
if (caseDetailResult.Status != JiraServiceDeskStatus.Declined || caseDetailResult.Status != JiraServiceDeskStatus.Completed)
{
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new
{
attachment = new
{
type = "template",
payload = new
{
template_type = "one_time_notif_req",
title = $"Do you want to get notified with {caseDetailResult.CaseKey} updates?",
payload = string.Format(FacebookCustomPayload.CASE_GET_NOTIFIED_PAYLOAD, caseDetailResult.CaseKey)
}
}
}
}));
}
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
break;
case ConstructType.SearchCompany:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"☝🏻 Before we get started, I wanna know one thing. Can you tell me your company name please? \nAs our cilent's privacy matters, we need you to enter full company name. \n😬 For testing enter 'ZTEST COMPANY' 😬" }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.CompanyName, Answered = false
});
break;
case ConstructType.RequestVerificationCode:
string testOTPInfo = string.Empty;
if (!string.IsNullOrWhiteSpace(messageInfo))
{
testOTPInfo = $"\n😬 For testing you can enter verification code as {messageInfo} 😬";
}
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Okay great! We've sent you a verification email which contains a verification code. Can you tell me your verification code please?{testOTPInfo}" }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.VerificationCode, Answered = false
});
break;
case ConstructType.Retry:
var retryOption = new List <QuickReplyOption>
{
new QuickReplyOption {
title = RETRY_YES, payload = RETRY_YES
},
new QuickReplyOption {
title = RETRY_NO, payload = RETRY_NO
},
};
//messageList.Add(JObject.FromObject(new
//{
// recipient = new { id = _senderInfo.senderConversationId },
// message = new { text = $"Sorry, I didn't quite catch that. It seems like invalid option/answer." }
//}));
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Do you want to retry?", quick_replies = retryOption }
}));
_conversationService.UpsertActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}", new ConversationData {
LastQuestionAsked = (int)Question.Retry, Answered = true
});
break;
case ConstructType.NotImplemented:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Im still learning, you can submit ideas to {_company.contactEmail}. 💡" }
}));
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
break;
case ConstructType.Error:
messageList.Add(JObject.FromObject(new
{
recipient = new { id = _senderInfo.senderConversationId },
message = new { text = $"Something went wrong, please try again :(" }
}));
_conversationService.RemoveActiveConversation($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
break;
case ConstructType.None:
break;
}
foreach (var message in messageList)
{
await _fbApiClientService.PostMessageAsync(Utility.ParseDInfo(_company.FbPageToken, _applicationSettings.General.SysInfo), message);
}
return(messageList);
}
