public JsonResult Post(ITSM_EventLog _t)
{
if (WMFactory.ITSMEventLog.Insert(_t))
return Json(ResultMsg.Success("新增成功！"));
else
return Json(ResultMsg.Failure("新增失败，请您重试！"));
}
public JsonResult Delete(ITSM_EventLog _t)
{
if (WMFactory.ITSMEventLog.Delete(s => s.Id == _t.Id ))
return Json(ResultMsg.Success("删除成功！"));
else
return Json(ResultMsg.Failure("删除失败，请您重试！"));
}
public JsonResult Put(ITSM_EventLog _t)
{
IITSMEventLogService service = WMFactory.ITSMEventLog;
ITSM_EventLog entity = service.GetById(_t.Id.ToString());
entity = AutoMapper<ITSM_EventLog, ITSM_EventLog>.Convert(_t, entity);
if (service.Update(entity))
return Json(ResultMsg.Success("更新成功！"));
else
return Json(ResultMsg.Failure("更新失败，请您重试！"));
}
public JsonResult Assignment(Guid[] ids, string egrName)
{
int success = 0;
foreach (Guid _t in ids)
{
IITSMEventService service = WMFactory.ITSMEvent;
ITSM_Event entity = service.GetById(_t.ToString());
if (entity.ProcessStatus == 9 || entity.ProcessStatus == 5)
{
return Json(ResultMsg.Failure("“" + entity.Code + "”已取消或已完结的不可再派工！"));
}
//校验工程师,20140922修改，f.EgrName换成EgrAmName
IEnumerable<ITSM_Engineer> egrList = WMFactory.ITSMEngineer.FindByConditions(null, f => f.EgrAmName == egrName);
if (egrList == null || egrList.Count() <= 0)
return Json(ResultMsg.Failure("工程师错误，不存在！"));
//电话号码
entity.EngineerPhone = egrList.FirstOrDefault().Phone;
//20141007,修改为工程师的小翅膀账号名称，否则itdc微信端gang不显示
entity.Engineer = egrList.First().EgrAmName;
ITSM_EventLog entLog = new ITSM_EventLog();
entLog.Reason = "派工给" + egrName;
entLog.Eid = _t;
entLog.TntId = Guid.Parse(AuthToken.CurrentUser.GroupId);
WMFactory.ITSMEventLog.Insert(entLog);
//派工状态
entity.ProcessStatus = 1;
if (service.Update(entity))
{
WMFactory.ITSMEvent.Notice(1, entity);
SendWxSvrNotice(entity);//发送微信服务通知
success++;
}
}
return Json(ResultMsg.Success("派工成功！共计：" + success.ToString() + "条"));
}
public JsonResult HandleEvent(Guid id, int type)
{
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
Guid tntId = Guid.Parse(cer.GroupId);
ITSM_Event ent = WMFactory.ITSMEvent.GetById(id.ToString());
if (ent.Engineer != curUser)
{
return Json(ResultMsg.Failure("无法处理非己事件"));
}
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Eid = ent.Id;
entlog.CreateUser = curUser;
if (type == 2 && ent.ProcessStatus != 1)
{
return Json(ResultMsg.Failure("非派工状态，操作无效"));
}
if (type == 3 && ent.ProcessStatus != 2)
{
return Json(ResultMsg.Failure("非接收状态，操作无效"));
}
if (type == 4 && ent.ProcessStatus != 3)
{
return Json(ResultMsg.Failure("非处理状态，操作无效"));
}
else if (type != 2 && type != 3 && type != 4)
{
return Json(ResultMsg.Failure("非法操作！"));
}
if (type == 2)
{
entlog.Reason = "接收事件";
}
else if (type == 3)
{
entlog.Reason = "处理中";
}
else if (type == 4)
{
entlog.Reason = "处理完成";
}
entlog.TntId = tntId;
WMFactory.ITSMEventLog.Insert(entlog);
ent.ProcessStatus = type;
if (WMFactory.ITSMEvent.Update(ent))
{
return Json(ResultMsg.Success("操作成功！"));
}
else
return Json(ResultMsg.Failure("操作失败！"));
}
public JsonResult CompleteEvent(ITSM_Event evt)
{
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
Guid tntId = Guid.Parse(cer.GroupId);
ITSM_Event ent = WMFactory.ITSMEvent.GetById(evt.Id.ToString());
if (ent.Engineer != curUser)
{
return Json(ResultMsg.Failure("无法处理非己事件"));
}
if (ent.ProcessStatus != 3)
{
return Json(ResultMsg.Failure("非处理状态，不能完成！"));
}
ent.EventApp = evt.EventApp;
ent.EventEquipment = evt.EventEquipment;
ent.EventSolution = evt.EventSolution;
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Eid = ent.Id;
entlog.CreateUser = curUser;
entlog.Reason = "处理完成";
entlog.TntId = tntId;
WMFactory.ITSMEventLog.Insert(entlog);
ent.ProcessStatus = 4;
if (WMFactory.ITSMEvent.Update(ent))
{
if(!SendWxSvrNoticeWhenOver(ent))//如果执行失败了还是要发送小翅膀
WMFactory.ITSMEvent.Notice(4, ent);
return Json(ResultMsg.Success("操作成功！"));
}
else
return Json(ResultMsg.Failure("操作失败！"));
}
public JsonResult ShiftEvent(Guid id, string egr, string remark)
{
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
Guid tntId = Guid.Parse(cer.GroupId);
ITSM_Event ent = WMFactory.ITSMEvent.GetById(id.ToString());
if (ent.Engineer != curUser)
{
return Json(ResultMsg.Failure("无法处理非己事件"));
}
if (ent.ProcessStatus != 2 && ent.ProcessStatus != 3)
{
return Json(ResultMsg.Failure("非接收和处理状态，不能转派！"));
}
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Eid = ent.Id;
entlog.CreateUser = curUser;
entlog.Reason = "转派给" + egr;
entlog.TntId = tntId;
entlog.Remark = remark;
WMFactory.ITSMEventLog.Insert(entlog);
ent.ProcessStatus = 1;
ent.Engineer = egr;
if (WMFactory.ITSMEvent.Update(ent))
{
WMFactory.ITSMEvent.Notice(6, ent);
SendWxSvrNotice(ent);
return Json(ResultMsg.Success("操作成功！"));
}
else
return Json(ResultMsg.Failure("操作失败！"));
}
public JsonResult SubmitEval(ITSM_Event ent)
{
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
IITSMEventService srv = WMFactory.ITSMEvent;
ITSM_Event orgEvent = srv.GetById(ent.Id.ToString());
if (orgEvent.ReqMan != curUser)
{
return Json(ResultMsg.Failure("只能评价自己的事件"));
}
if (orgEvent.ProcessStatus != 4)
{
return Json(ResultMsg.Failure("失败，事件非待评价状态！"));
}
orgEvent.ElvTime = ent.ElvTime;
orgEvent.ElvAtude = ent.ElvAtude;
orgEvent.ElvRst = ent.ElvRst;
orgEvent.ElvDesc = ent.ElvDesc;
orgEvent.ProcessStatus = 5;
orgEvent.ModifyUser = curUser;
//插入日志
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Reason = "完成评价";
entlog.CreateUser = curUser;
entlog.Eid = ent.Id;
WMFactory.ITSMEventLog.Insert(entlog);
if (srv.Update(orgEvent))
{
WMFactory.ITSMEvent.Notice(5, orgEvent);
return Json(ResultMsg.Success("评价成功，感谢支持"));
}
else
return Json(ResultMsg.Failure("评价失败，请重试"));
}
public JsonResult CancelEvent(Guid id)
{
//取消自己的事件
CertificateDto cer = CurrentUser();
string curUser = cer.UserName;
ITSM_Event ent = WMFactory.ITSMEvent.GetById(id.ToString());
if (ent.ReqMan != curUser)
{
return Json(ResultMsg.Failure("只能取消自己的事件"));
}
if (ent.ProcessStatus != 0)
{
return Json(ResultMsg.Failure("只能取消提报中的事件"));
}
ent.ModifyUser = curUser;
ent.ProcessStatus = 9;
if (WMFactory.ITSMEvent.Update(ent))
{
//插入日志
ITSM_EventLog entlog = new ITSM_EventLog();
entlog.Reason = "取消事件";
entlog.CreateUser = curUser;
entlog.Eid = ent.Id;
WMFactory.ITSMEventLog.Insert(entlog);
return Json(ResultMsg.Success("事件取消成功"));
}
else
return Json(ResultMsg.Failure("操作失败"));
}