/// <summary>
/// Logs the request or response
/// </summary>
/// <param name="buffer"></param>
/// <param name="message"></param>
private void LogRequestResponse(MessageBuffer buffer, string message)
{
Message msg = buffer.CreateMessage();
StringBuilder sb = new StringBuilder();
using (System.Xml.XmlWriter xw = System.Xml.XmlWriter.Create(sb))
{
msg.WriteMessage(xw);
xw.Close();
}
_logger.Debug(message, sb.ToString());
}
/// <summary>
/// Get the OwnerPartyId
/// </summary>
/// <param name="accountModel">AccountModel</param>
/// <returns></returns>
public AccountModel GetOwnerPartyId(AccountModel accountModel)
{
AccountModel resultModel = null;
if (accountModel != null)
{
try
{
DataObjectResult dataObjResult = _accountService._accountClient.getAccount(accountModel.PartyId);
if (null == dataObjResult)
{
_logger.Debug("No Account found matching external reference " + accountModel.PartyId);
resultModel = new AccountModel();
resultModel.OwnerPartyId = null;
return(resultModel);
}
object[] dataObjResultValue = dataObjResult.Value;
foreach (object value in dataObjResultValue)
{
resultModel = new AccountModel();
Account account = (Account)value;
resultModel.OwnerPartyId = (long)account.OwnerPartyId;
}
}
catch (Exception e)
{
_logger.Debug("Error occured while creating lead. Lead Not Created in Sales Cloud. Exception: " + e.StackTrace);
_logger.Debug("Setting OwnerPartyId for Account to null");
resultModel = new AccountModel();
resultModel.OwnerPartyId = null;
}
}
return(resultModel);
}
/// <summary>
/// Get the OwnerPartyId
/// </summary>
/// <param name="contactModel">ContactModel</param>
/// <returns></returns>
public ContactModel GetOwnerPartyId(ContactModel contactModel)
{
ContactModel resultModel = null;
if (contactModel != null)
{
try
{
DataObjectResult dataObjResult = _contactService._contactClient.getContact(contactModel.PartyId);
if (null == dataObjResult)
{
_logger.Debug("No Contact found matching external reference " + contactModel.PartyId);
resultModel = new ContactModel();
resultModel.OwnerPartyId = null;
return(resultModel);
}
object[] dataObjResultValue = dataObjResult.Value;
foreach (object value in dataObjResultValue)
{
resultModel = new ContactModel();
Contact contact = (Contact)value;
resultModel.OwnerPartyId = (long)contact.OwnerPartyId;
}
}
catch (Exception e)
{
_logger.Debug("Error occured while creating lead. Lead Not Created in Sales Cloud. Exception: " + e.StackTrace);
_logger.Debug("Setting OwnerPartyId for Contact to null");
resultModel = new ContactModel();
resultModel.OwnerPartyId = null;
}
}
return(resultModel);
}
/// <summary>
/// Create an Opportunity in OSC
/// </summary>
/// <param name="opportunityModel">OpportunityModel</param>
/// <returns></returns>
public OpportunityModel CreateOpportunity(OpportunityModel opportunityModel)
{
OpportunityModel resultModel = null;
try
{
if (opportunityModel != null)
{
Opportunity opportunity = new Opportunity();
opportunity.Name = opportunityModel.Name;
opportunity.TargetPartyId = opportunityModel.TargetPartyId;
opportunity.TargetPartyIdSpecified = opportunityModel.TargetPartyIdSpecified;
opportunity.OwnerResourcePartyId = opportunityModel.OwnerResourcePartyId;
opportunity.OwnerResourcePartyIdSpecified = opportunityModel.OwnerResourcePartyIdSpecified;
opportunity.KeyContactId = opportunityModel.KeyContactId;
opportunity.KeyContactIdSpecified = opportunityModel.KeyContactIdSpecified;
OpportunityResource resource = new OpportunityResource();
resource.ResourceId = opportunityModel.OpportunityResourceModel.ResourceId;
resource.ResourceIdSpecified = opportunityModel.OpportunityResourceModel.ResourceIdSpecified;
resource.OwnerFlag = opportunityModel.OpportunityResourceModel.OwnerFlag;
resource.OwnerFlagSpecified = opportunityModel.OpportunityResourceModel.OwnerFlagSpecified;
OpportunityResource[] resources = new OpportunityResource[] { resource };
opportunity.OpportunityResource = resources;
if (!OSCCommonUtil.ValidateCurrentSiteName())
{
resultModel = new OpportunityModel();
resultModel.OpportunityId = OSCOpportunitiesCommon.DefaultOpportunitySalesLeadID;
return(resultModel);
}
Opportunity result = _opportunityService._opportunityClient.createOpportunity(opportunity);
resultModel = new OpportunityModel();
resultModel.OpportunityId = result.OptyId;
}
}
catch (Exception exception)
{
_logger.Debug("Error occured while creating opportunity. Opportunity Not Created in Sales Cloud.", exception.StackTrace);
MessageBox.Show(OSCExceptionMessages.LeadOpportunityCannotBeCreated, OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
return(resultModel);
}
/// <summary>
/// Create a ServiceLead in OSC
/// </summary>
/// <param name="leadModel">LeadModel</param>
/// <returns></returns>
public LeadModel CreateServiceLead(LeadModel leadModel)
{
LeadModel resultModel = null;
try
{
if (leadModel != null)
{
SalesLead lead = new SalesLead();
lead.Name = leadModel.Name;
lead.CustomerId = leadModel.CustomerId;
lead.CustomerIdSpecified = leadModel.CustomerIdSpecified;
lead.PrimaryContactId = leadModel.PrimaryContactId;
lead.PrimaryContactIdSpecified = leadModel.PrimaryContactIdSpecified;
lead.OwnerId = leadModel.OwnerId;
lead.OwnerIdSpecified = leadModel.OwnerIdSpecified;
if (!OSCCommonUtil.ValidateCurrentSiteName())
{
resultModel = new LeadModel();
resultModel.LeadId = OSCOpportunitiesCommon.DefaultOpportunitySalesLeadID;
return(resultModel);
}
SalesLeadResult leadResult = _leadService._leadClient.createSalesLead(lead);
var result = leadResult.Value.FirstOrDefault();
if (result != null)
{
resultModel = new LeadModel();
resultModel.LeadId = result.LeadId;
}
}
}
catch (Exception exception)
{
_logger.Debug("Error occured while creating lead. Lead Not Created in Sales Cloud. Exception: " + exception.StackTrace);
MessageBox.Show(OSCExceptionMessages.LeadOpportunityCannotBeCreated, OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButtons.OK, MessageBoxIcon.Error);
}
return(resultModel);
}
/// <summary>
/// Method to fetch Opportunity and return respective models.
/// </summary>
/// <param name="context"></param>
/// <returns>List of Opportunity Models</returns>
private List <OpportunityModel> getOpportunitesList(IRecordContext context)
{
var opportunitiesList = new List <OpportunityModel>();
if (context != null)
{
var tokenSource = new CancellationTokenSource();
CancellationToken token = tokenSource.Token;
Boolean timeout = false;
string timeoutValue = RightNowConfigService.GetConfigValue(RightNowConfigKeyNames.SalesTimeout);
var orgRecord = context.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
if (orgRecord != null)
{
string ext_ref = RightNowConnectService.GetService().GetContactOrgExternalReference(orgRecord.ID,
false, OracleRightNowOSCAddInNames.OpportunityReportTableAddIn);
//If the contact is a non sales contact
if (String.IsNullOrEmpty(ext_ref))
{
_logger.Debug("External reference is empty or null for the org. Returning empty opportunity list.");
return(opportunitiesList);
}
if (!String.IsNullOrEmpty(timeoutValue))
{
var task = Task.Factory.StartNew(() => OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.OrgFilterColumn, ext_ref), token);
if (!task.Wait(Convert.ToInt32(timeoutValue)))
{
timeout = true;
tokenSource.Cancel();
}
else
{
opportunitiesList = task.Result;
task.Dispose();
}
}
else
{
_logger.Debug("Sales Timesout value is either empty or null");
opportunitiesList = OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.OrgFilterColumn, ext_ref);
}
_logger.Debug("No. of opportunities fetched for Org #" + ext_ref + " : " + ((opportunitiesList != null) ? opportunitiesList.Count.ToString() : "null"));
}
else
{
var contactRecord = context.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
if (contactRecord != null)
{
string ext_ref = RightNowConnectService.GetService().GetContactOrgExternalReference(contactRecord.ID,
true, OracleRightNowOSCAddInNames.OpportunityReportTableAddIn);
//If the contact is a non sales contact
if (String.IsNullOrEmpty(ext_ref))
{
_logger.Debug("External reference is empty or null for contact. Returning empty opportunity list.");
return(opportunitiesList);
}
if (!String.IsNullOrEmpty(timeoutValue))
{
var task = Task.Factory.StartNew(() => OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.ContactFilterColumn, ext_ref), token);
if (!task.Wait(Convert.ToInt32(timeoutValue)))
{
timeout = true;
tokenSource.Cancel();
}
else
{
opportunitiesList = task.Result;
task.Dispose();
}
}
else
{
_logger.Debug("Sales Timesout value is either empty or null");
opportunitiesList = OpportunityService.GetService().FindOpenOpportunities(OSCOpportunitiesTableMetadata.ContactFilterColumn, ext_ref);
}
_logger.Debug("No. of opportunities fetched for Contact #" + ext_ref + " : " + ((opportunitiesList != null) ? opportunitiesList.Count.ToString() : "null"));
}
}
if (timeout)
{
_logger.Debug("FindOpportunity request timed out!");
MessageBox.Show(OSCExceptionMessages.FindOppTimedOut, OSCOpportunitiesCommon.FindOppTimedOutTitle,
MessageBoxButtons.OK, MessageBoxIcon.Exclamation);
}
}
return(opportunitiesList);
}
/// <summary>
///
/// </summary>
/// <param name="recordContext"></param>
/// <param name="orgExternalRef"></param>
/// <param name="contactExternalRef"></param>
/// <param name="contactID"></param>
/// <param name="orgID"></param>
/// <param name="e"></param>
/// <returns></returns>
public bool validateRequest(IRecordContext recordContext, long?orgExternalRef, long?contactExternalRef, int?contactID, int?orgID, System.ComponentModel.CancelEventArgs e)
{
logger.Debug("ValidateRequest Start");
bool isSuccess = true;
logger.Debug("Validate Create or Update");
//Validate Record Status
isSuccess = validateCreateOrUpdate(recordContext);
logger.Debug("Validate Create or Update done. Validation status=" + isSuccess);
if (!isSuccess)
{
//validation failed, cancel save operation
e.Cancel = true;
return(isSuccess);
}
logger.Debug("Validate opportunity type");
//Validate lead_oppty_type
isSuccess = validateLeadOpportunityType(recordContext);
logger.Debug("validate opportunity type done. validation status=" + isSuccess);
if (!isSuccess)
{
//Set submit_status to failed
//ICustomObject leadOpportunityObject = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
//setFieldLeadOpportunity(leadOpportunityObject, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, (object)OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
//validation failed, cancel save operation
e.Cancel = true;
return(isSuccess);
}
logger.Debug("Validate contact is mandatory or not");
//Validate Contact mandatory
isSuccess = validateMandatoryContact(contactID);
logger.Debug("Validation mandatory contact is done. Validation status=" + isSuccess);
if (!isSuccess)
{
//validation failed, cancel save operation
e.Cancel = true;
return(isSuccess);
}
logger.Debug("Validate external reference");
//Validate External Reference
isSuccess = validateExternalReference(recordContext, orgExternalRef, contactExternalRef, orgID);
if (!isSuccess)
{
//Set submit_status to failed
ICustomObject leadOpportunityObject = recordContext.GetWorkspaceRecord(recordContext.WorkspaceTypeName) as ICustomObject;
setFieldLeadOpportunity(leadOpportunityObject, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, (object)OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
}
logger.Debug("Validate external reference done. validation status=" + isSuccess);
return(isSuccess);
}
public void Handler()
{
LeadOpportunityViewModel leadOpportunityViewModel = new LeadOpportunityViewModel();
IContact contactRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Contact) as IContact;
IOrganization orgRecord = _recordContext.GetWorkspaceRecord(WorkspaceRecordType.Organization) as IOrganization;
long?orgExternalRef = null, contactExternalRef = null;
int? contactId = null, orgID = null;
if (orgRecord != null)
{
orgExternalRef = leadOpportunityViewModel.GetContactOrgExternalReference(orgRecord.ID, false, OracleRightNowOSCAddInNames.LeadOpportunityAddIn);
orgID = orgRecord.ID;
}
if (contactRecord != null)
{
contactExternalRef = leadOpportunityViewModel.GetContactOrgExternalReference(contactRecord.ID, true, OracleRightNowOSCAddInNames.LeadOpportunityAddIn);
contactId = contactRecord.ID;
}
//validate external refId
logger.Debug("Validating request");
if (!leadOpportunityViewModel.validateRequest(_recordContext, orgExternalRef, contactExternalRef, contactId, orgID, cancelSaveOperation))
{
logger.Debug("Request validation failed, see logs for more details");
return;
}
logger.Debug("Request validation passed");
long?ownerPartyId = null;
if (orgExternalRef != null)
{
ownerPartyId = leadOpportunityViewModel.GetOwnerPartyId(orgExternalRef);
}
else if (contactExternalRef != null)
{
ownerPartyId = leadOpportunityViewModel.GetOwnerPartyIdForContact(contactExternalRef);
}
String opportunityName = (String)leadOpportunityViewModel.getFieldFromLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityLeadName);
if (opportunityName != null)
{
opportunityName = opportunityName + " " + System.DateTime.Now.ToString("yyyy-MM-dd-HH-mm-ss");
}
String leadType = (String)leadOpportunityViewModel.getFieldFromLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadTypeFieldName);
if (ownerPartyId == null)
{
logger.Debug("Invalid ownerPartyId. Lead Not Created in Sales Cloud");
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
MessageBox.Show(OSCExceptionMessages.SalesAccountNotExistMessage,
OSCExceptionMessages.LeadNotCreatedTitle, MessageBoxButton.OK, MessageBoxImage.Error);
return;
}
if (leadType.Equals(OSCOpportunitiesCommon.OpportunityRecordType))
{
long?opportunityId = null;
if (ownerPartyId != null)
{
opportunityId = leadOpportunityViewModel.CreateOpportunity(ownerPartyId, orgExternalRef, contactExternalRef, opportunityName);
logger.Debug("Got the opportunity Id " + opportunityId);
}
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, opportunityId != null && opportunityId > 0 ? OSCOpportunitiesCommon.LeadOpportunitySuccessStatus : OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
if (opportunityId != null)
{
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityExtRef, opportunityId.ToString());
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityLeadName, opportunityName);
}
}
else if (leadType.Equals(OSCOpportunitiesCommon.SalesLeadRecordType))
{
long?leadId = null;
if (ownerPartyId != null)
{
leadId = leadOpportunityViewModel.CreateServiceLead(ownerPartyId, orgExternalRef, contactExternalRef, opportunityName);
logger.Debug("Got the lead Id " + leadId);
}
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityStatusFieldName, leadId != null && leadId > 0 ? OSCOpportunitiesCommon.LeadOpportunitySuccessStatus : OSCOpportunitiesCommon.LeadOpportunityFailedStatus);
if (leadId != null)
{
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityExtRef, leadId.ToString());
leadOpportunityViewModel.setFieldLeadOpportunity(_leadOpportunityRecord, OSCOpportunitiesCommon.LeadOpportunityLeadName, opportunityName);
}
}
}