public async Task <IActionResult> CloseTicket(int id = -1, string reference = null, string system = null)
{
// Get user name who wants to get info
var re = Request;
var headers = re.Headers;
var tokenString = headers["Authorization"];
var handler = new JwtSecurityTokenHandler();
var token = handler.ReadJwtToken(tokenString[0].Split(' ')[1]);
var claims = token.Claims;
var usernameClaim = claims.Where(x => x.Type == ClaimTypes.Name).FirstOrDefault();
var user = await _dbHandler.GetUserAsync(usernameClaim.Value);
if (user == null)
{
return(BadRequest(new GeneralMessage()
{
Message = "User does not exist"
}));
}
// Close the ticket
if (id != -1)
{
// Get ticket, return with BadRequest of requestor can't close the ticket
var ticket = await _dbHandler.GetTicketAsync(id);
if (ticket == null)
{
return(BadRequest(new GeneralMessage()
{
Message = "Ticket does not exist"
}));
}
if (ticket.UserId != user.Id && user.Role != UserRole.Admin)
{
return(BadRequest(new GeneralMessage()
{
Message = "Only Admin or ticket owner can close ticket"
}));
}
// Close the ticket
var respond = await _dbHandler.CloseTicketAsync(id, user);
if (respond.MessageType == MessageType.NOK)
{
return(BadRequest(new GeneralMessage()
{
Message = respond.MessageText
}));
}
return(Ok(new GeneralMessage()
{
Message = respond.MessageText
}));
}
else if (reference != null && system != null)
{
// Get ticket, return with BadRequest of requestor can't close the ticket
var ticketList = await _dbHandler.GetTicketAsync(reference, system);
if (ticketList == null)
{
return(BadRequest(new GeneralMessage()
{
Message = "Ticket does not exist"
}));
}
var ticket = ticketList.FirstOrDefault(s => s.Status.Equals("Open"));
if (ticket == null)
{
return(BadRequest(new GeneralMessage()
{
Message = "Ticket does not exist"
}));
}
if (ticket.UserId != user.Id && user.Role != UserRole.Admin)
{
return(BadRequest(new GeneralMessage()
{
Message = "Only Admin or ticket owner can close ticket"
}));
}
// Close the ticket
var respond = await _dbHandler.CloseTicketAsync(ticket.Id, user);
if (respond.MessageType == MessageType.NOK)
{
return(BadRequest(new GeneralMessage()
{
Message = respond.MessageText
}));
}
return(Ok(new GeneralMessage()
{
Message = respond.MessageText
}));
}
else
{
return(BadRequest(new GeneralMessage()
{
Message = "Invalid input parameter. Specify ID or Reference value and system name"
}));
}
}
