/// <summary>
/// Get the user profile based on the user id
/// </summary>
/// <param name="userId">user id</param>
/// <returns>user profile</returns>
public UserProfileModel GetUser(int userId)
{
var userProfile = userReadRepository.GetUser(userId);
var userProfileModel = userProfileMapper.EntityToModel(userProfile);
return(userProfileModel);
}
/// <summary>
/// get the details of a client based on the clientid
/// </summary>
/// <param name="clientId"></param>
/// <returns>client full information</returns>
public ClientDetailViewModel GetClientDetail(int clientId)
{
var clientDetail = clientReadRepository.GetClientDetail(clientId);
var clientDetailModel = clientMapper.EntityToModel(clientDetail);
return(clientDetailModel);
}
/// <summary>
/// Returns the own helpdesk tickets
/// </summary>
/// <param name="userId">user id - owner of the ticket</param>
/// <returns>list of tickets</returns>
public IEnumerable <TicketListViewModel> GetOwnHelpdeskList(int userId)
{
var tickets = ticketReadRepository.GetOwnHelpdeskList(userId).ToList();
var modelList = ticketListMapper.EntityToModel(tickets).ToList();
modelList.ForEach(os =>
MapCustomFields(os, tickets.First(op => op.Id == os.Id)));
return(modelList);
}
/// <summary>
/// Get the team based on the team id
/// </summary>
/// <param name="teamId">team id</param>
/// <returns>team list</returns>
public IEnumerable <TeamModel> GetTeam(int teamId)
{
var team = userReadRepository.GetTeam(teamId);
var teamModel = teamMapper.EntityToModel(team);
return(teamModel);
}
/// <summary>
/// get the details of the ticket.
/// </summary>
/// <param name="ticketId">ticket id</param>
/// <returns></returns>
public TicketDetailViewModel GetTicket(int ticketId)
{
var ticket = ticketReadRepository.GetTicket(ticketId);
if (ticket == null)
{
throw new NotFoundException("Helpdesk ticket is not found");
}
var ticketModel = ticketDetailMapper.EntityToModel(ticket);
if (ticket.AssignedTechnicianId.HasValue)
{
ticketModel.AssigedTechnician = userReadManager.GetUser(ticket.AssignedTechnicianId.Value);
}
if (ticket.ClientId > 0)
{
ticketModel.Client = clientReadManager.GetClientDetail(ticket.ClientId);
}
return(ticketModel);
}
