private void TriggerVoiceChainOfCommands(IInteractionVoice ixnVoice, String commandName)
{
try
{
IDictionary <string, object> parameters = new Dictionary <string, object>();
parameters.Add("CommandParameter", ixnVoice);
// parameters.Add("OtherKey", "OtherValue");
IChainOfCommand voiceCallCommand = commandManager.GetChainOfCommandByName(commandName);
if (voiceCallCommand != null)
{
voiceCallCommand.Execute(parameters);
// Async way
/*
* voiceCallCommand.BeginExecute(parameters,
* delegate(IAsyncResult ar)
* {
* voiceCallCommand.EndExecute(ar);
* }, null);
*/
}
}
catch (Exception exp)
{
log.Error("Exception in TriggerVoiceChainOfCommands", exp);
}
}
public void RequestMakeCall(String destination, String location)
{
// To go to the main thread
if (Application.Current.Dispatcher != null && !Application.Current.Dispatcher.CheckAccess())
{
object result = Application.Current.Dispatcher.Invoke(DispatcherPriority.Send,
new RequestMakeCallDelegate(RequestMakeCall), destination, location);
}
else
{
log.Info("Execute RequestMakeCall");
try
{
IDictionary <string, object> parameters = new Dictionary <string, object>();
parameters.Add("CommandParameter", agent.FirstMediaVoice);
parameters.Add("Destination", destination);
if (location == null)
{
location = "";
}
parameters.Add("Location", location);
parameters.Add("MakeCallType", Genesyslab.Enterprise.Model.Interaction.MakeCallType.Regular);
IChainOfCommand voiceCallCommand = commandManager.GetChainOfCommandByName("MediaVoiceMakeCall");
if (voiceCallCommand != null)
{
voiceCallCommand.Execute(parameters);
// Async way
/*
* voiceCallCommand.BeginExecute(parameters,
* delegate(IAsyncResult ar)
* {
* voiceCallCommand.EndExecute(ar);
* }, null);
*/
}
}
catch (Exception exp)
{
log.Error("Exception in RequestMakeCall", exp);
}
}
}
public void FireCallEvent(Dialog dialog)
{
try
{
if (Model.Dialog == null)
{
Model.Dialog = Model.FinAgent.AgentInformation.SelectedDialog;
}
Dialog locatedDialog = null;
if (Model.Dialog != null)
{
locatedDialog = Model.FinAgent.FindDialog(Model.Dialog.ID);
}
if (locatedDialog == null)
{
FinesseEventListener.Instance.CiscoVoices.Remove(_callId);
var interactionManager = container.Resolve <IInteractionManager>();
if (interactionManager != null)
{
//Call Terminate Event is fired and interaction will be closed. View will be unregistered now
var interaction = interactionManager.GetInteractionById(_interactionId);
if (interaction != null)
{
IChainOfCommand Command = container.Resolve <ICommandManager>().
GetChainOfCommandByName("CiscoVoiceStopProcessingCommand");
Utils.ExecuteAsynchronousCommand(Command,
new Dictionary <string, object>()
{
{ "CommandParameter", interaction }
});
interactionManager.CloseInteraction(_interactionId);
interactionManager.CloseCase(_caseId);
}
}
}
else
{
Model.ShowCallWaiting = false;
}
bool isCallStart = false;
bool isCallEnd = false;
if (dialog.DialogEvent != null && dialog.State != null)
{
if (dialog.DialogEvent.Equals("POST") && dialog.State.Equals("ALERTING")) // Call Ringing Event
{
Model.FinAgent.FireLogMessage("New Call started : Call From: " + dialog.FromAddress + " and Call To: " + dialog.ToAddress + " and dialog status is : " + dialog.State);
isCallStart = true;
}
else if (dialog.DialogEvent.Equals("DELETE") && dialog.State.Equals("ACTIVE")) // Call Terminated and call will be Transferred
{
Model.FinAgent.FireLogMessage("Call Termination event as you released the call : Call From: " + dialog.FromAddress + " and Call To: " + dialog.ToAddress);
isCallEnd = true;
}
else if (dialog.DialogEvent.Equals("DELETE") && dialog.State.Equals("DROPPED")) // Call Terminated and caller hangup
{
if (!dialog.MediaProperties.DNIS.Equals("8999") && !dialog.MediaProperties.DNIS.Equals("8999"))
{
Model.FinAgent.FireLogMessage("Call Termination event and caller dropped the call : Call From: " + dialog.FromAddress + " and Call To: " + dialog.ToAddress);
isCallEnd = true;
}
}
else if (dialog.DialogEvent.Equals("DELETE")) // Call Terminated and caller hangup for any other reason
{
if (!dialog.MediaProperties.DNIS.Equals("8999") && !dialog.MediaProperties.DNIS.Equals("8999"))
{
Model.FinAgent.FireLogMessage("Call Termination event : Call From: " + dialog.FromAddress + " and Call To: " + dialog.ToAddress + ", Call State is: " + dialog.State);
isCallEnd = true;
}
}
else if (dialog.DialogEvent.Equals("RunningCall") && !dialog.State.Equals("DROPPED") && !dialog.State.Equals("FAILED")) // We found running call
{
if (!dialog.MediaProperties.DNIS.Equals("8999") && !dialog.MediaProperties.DNIS.Equals("8999"))
{
Model.FinAgent.FireLogMessage("Call running event and call still active : Call From: " + dialog.FromAddress + " and Call To: " + dialog.ToAddress);
isCallStart = true;
}
}
}
else
{
foreach (Dialog.Participant participant in dialog.Participants)
{
if (participant.MediaAddress.Equals(Model.FinAgent.AgentInformation.Extension)) //Checking my status
{
if (participant.State.Equals("DROPPED")) // call is not active , and this is call terminate event
{
Model.FinAgent.FireLogMessage("We received message event without event discription. Seems system just started while call was active, we will terminate the call without firing end event");
}
else if (participant.State.Equals("INITIATING"))
{
Model.FinAgent.FireLogMessage("We received message event without event discription. Seems system just started while call is active, your status is: " + participant.State);
}
}
}
}
if (isCallStart)
{
try
{
}
catch (Exception e)
{
Model.FinAgent.FireErrorMessage("Application: Error in call initiation in fire call event" + e.Message);
Model.FinAgent.FireDebugLogMessage("Application: Error in call initiation in fire call event\n" + e.StackTrace);
return;
}
}
if (isCallEnd)
{
try
{
FinesseEventListener.Instance.CiscoVoices.Remove(_callId);
var interactionManager = container.Resolve <IInteractionManager>();
if (interactionManager != null)
{
//Call Terminate Event is fired and interaction will be closed. View will be unregistered now
var interaction = interactionManager.GetInteractionById(_interactionId);
if (interaction != null)
{
IChainOfCommand Command = container.Resolve <ICommandManager>().
GetChainOfCommandByName("CiscoVoiceStopProcessingCommand");
Utils.ExecuteAsynchronousCommand(Command,
new Dictionary <string, object>()
{
{ "CommandParameter", interaction }
});
interactionManager.CloseInteraction(_interactionId);
interactionManager.CloseCase(_caseId);
}
}
string CICFormatted = null;
//CIC Exist
if (((CallVariableClass)dialog.MediaProperties.CallVariables[3]).Value != null)
{
//check the CIC length is 16 digits
CICFormatted = ((CallVariableClass)dialog.MediaProperties.CallVariables[3]).Value;
string customerCIC = "123492";
CICFormatted = customerCIC;
while (CICFormatted.Length < 16)
{
CICFormatted = "0" + CICFormatted;
}
}
if (CICFormatted == null)
{
CICFormatted = "NA";
}
Dictionary <string, string> data = new Dictionary <string, string>();
data.Add("CallVar4", CICFormatted);
data.Add("InetractionID", dialog.ID);
data.Add("CaseID", "NA");
data.Add("AgentID", FinesseEventListener.Instance.FinAgent.AgentInformation.AgentID);
data.Add("AgentExt", FinesseEventListener.Instance.FinAgent.AgentInformation.Extension);
data.Add("FromAddress", dialog.FromAddress);
data.Add("ToAddress", dialog.ToAddress);
// data.Add("DialNumber", dialog.MediaProperties.DialedNumber);
data.Add("DialNumber", "8016");
//We should popup interaction ID now
WSEventListener.Instance.FireWSEvent(data, EventType.CALL, EventDirection.END);
}
catch (Exception e)
{
Model.FinAgent.FireErrorMessage("Application: Error in call termination during fire call event" + e.Message);
Model.FinAgent.FireDebugLogMessage("Application: Error in call termination in fire call event\n" + e.StackTrace);
return;
}
}
}
catch (Exception ex)
{
Model.FinAgent.FireLogMessage("Application Error during fire call event, ex:" + ex.Message + "\nStack trace\n" + ex.StackTrace + "\nMore\n" + ex.ToString());
Model.FinAgent.FireErrorMessage("Application Error during fire call event");
}
}
