public IActionResult CreateCase()
{
Company c = new Company()
{
TicketSysUrl = "http://58.185.112.2:8550",
TicketSysId = "*****@*****.**",
TicketSysPassword = Utility.ParseEInfo("DevS@b3r", _appSettings.General.SysInfo)
};
ClientCompany cl = new ClientCompany()
{
TicketSysCompanyCode = "124"
};
return(Ok(_caseMgmtService
.CreateCaseAsync(c, cl, $"Issue in test on {DateTime.Now.ToString("dd MMM yyyy")}",
"I have an issue in my system. please HELPPPPP!!!").Result));
}
private async Task CreateJiraTicket()
{
// Search previous conversation
var conversationList = _conversationService.GetConversationList($"{_senderInfo.senderConversationId}~{_company.FbPageId}");
string jiraSummary = conversationList.FirstOrDefault(x => x.LastQuestionAsked == (int)Question.IssueApplicationName).AnswerFreeText;
string jiraDescription = conversationList.FirstOrDefault(x => x.LastQuestionAsked == (int)Question.IssueDescription).AnswerFreeText;
// Search clients databases
var clientList = _clientService.Get();
// Jira integration here
// Create Jira case
List <TicketSysUser> ticketSysUserList = _jiraUserMgmtService.Get();
var ticketSysUser = ticketSysUserList.Where(x => x.UserFbId == _senderInfo.senderConversationId).FirstOrDefault();
var clientCompany = _clientService.GetById(ticketSysUser.ClientCompanyId);
CaseDetail caseDetailResult = await _caseMgmtService.CreateCaseAsync(_company, clientCompany, $"{jiraSummary} [Create from FB ChatBot]", $"{jiraDescription}\n\n[Sent from FB ChatBot]");
// If Jira case successfully created, inform user with case number
await ConstructAndSendMessage(ConstructType.TicketCreated, caseDetailResult);
}