public IActionResult DeleteCallPriority(int priorityId)
{
var priority = _callsService.GetCallPrioritesById(DepartmentId, priorityId, true);
if (priority != null)
{
priority.IsDeleted = true;
_callsService.SaveCallPriority(priority);
}
return(RedirectToAction("Types", "Department", new { Area = "User" }));
}
public HttpResponseMessage GetPushAudioForPriority(int priorityId)
{
var priority = _callsService.GetCallPrioritesById(DepartmentId, priorityId, true);
if (priority == null || priority.PushNotificationSound == null)
{
return(new HttpResponseMessage(HttpStatusCode.BadRequest));
}
HttpResponseMessage response = new HttpResponseMessage(HttpStatusCode.OK);
response.Content = new ByteArrayContent(priority.PushNotificationSound);
response.Content.Headers.ContentDisposition = new ContentDispositionHeaderValue("attachment");
response.Content.Headers.ContentType = new MediaTypeHeaderValue("audio/wav");
response.Content.Headers.ContentDisposition.FileName = $"CallPAudio_{priorityId}.wav";
return(response);
}
/// <summary>
/// Gets all the meta-data around a call, dispatched personnel, units, groups and responses
/// </summary>
/// <param name="callId">CallId to get data for</param>
/// <returns></returns>
public CallDataResult GetCallExtraData(int callId)
{
var result = new CallDataResult();
var call = _callsService.GetCallById(callId);
var groups = _departmentGroupsService.GetAllGroupsForDepartment(DepartmentId);
var units = _unitsService.GetUnitsForDepartment(call.DepartmentId);
var unitStates = _unitsService.GetUnitStatesForCall(call.DepartmentId, callId).OrderBy(x => x.UnitId).OrderBy(y => y.Timestamp).ToList();
var actionLogs = _actionLogsService.GetActionLogsForCall(call.DepartmentId, callId).OrderBy(x => x.UserId).OrderBy(y => y.Timestamp).ToList();
var names = _usersService.GetUserGroupAndRolesByDepartmentId(DepartmentId, true, true, true);
var priority = _callsService.GetCallPrioritesById(call.DepartmentId, call.Priority, false);
if (priority != null)
{
result.Priority = new CallPriorityDataResult();
result.Priority.Id = priority.DepartmentCallPriorityId;
result.Priority.DepartmentId = priority.DepartmentId;
result.Priority.Name = priority.Name;
result.Priority.Color = priority.Color;
result.Priority.Sort = priority.Sort;
result.Priority.IsDeleted = priority.IsDeleted;
result.Priority.IsDefault = priority.IsDefault;
result.Priority.DispatchPersonnel = priority.DispatchPersonnel;
result.Priority.DispatchUnits = priority.DispatchUnits;
result.Priority.ForceNotifyAllPersonnel = priority.ForceNotifyAllPersonnel;
result.Priority.Tone = priority.Tone;
result.Priority.IsSystemPriority = priority.IsSystemPriority;
}
foreach (var actionLog in actionLogs)
{
var eventResult = new DispatchedEventResult();
eventResult.Id = actionLog.ActionLogId.ToString();
eventResult.Timestamp = actionLog.Timestamp;
eventResult.Type = "User";
var name = names.FirstOrDefault(x => x.UserId == actionLog.UserId);
if (name != null)
{
eventResult.Name = name.Name;
if (name.DepartmentGroupId.HasValue)
{
eventResult.GroupId = name.DepartmentGroupId.Value;
eventResult.Group = name.DepartmentGroupName;
}
}
else
{
eventResult.Name = "Unknown User";
}
eventResult.StatusId = actionLog.ActionTypeId;
eventResult.Location = actionLog.GeoLocationData;
eventResult.Note = actionLog.Note;
result.Activity.Add(eventResult);
}
foreach (var unitLog in unitStates)
{
var eventResult = new DispatchedEventResult();
eventResult.Id = unitLog.UnitStateId.ToString();
eventResult.Timestamp = unitLog.Timestamp;
eventResult.Type = "Unit";
eventResult.Name = unitLog.Unit.Name;
var group = groups.FirstOrDefault(x => x.DepartmentGroupId == unitLog.Unit.StationGroupId);
if (group != null)
{
eventResult.GroupId = group.DepartmentGroupId;
eventResult.Group = group.Name;
}
eventResult.StatusId = eventResult.StatusId;
eventResult.Location = eventResult.Location;
eventResult.Note = eventResult.Note;
result.Activity.Add(eventResult);
}
foreach (var dispatch in call.Dispatches)
{
var eventResult = new DispatchedEventResult();
eventResult.Id = dispatch.UserId;
if (dispatch.LastDispatchedOn.HasValue)
{
eventResult.Timestamp = dispatch.LastDispatchedOn.Value;
}
eventResult.Type = "User";
var name = names.FirstOrDefault(x => x.UserId == dispatch.UserId);
if (name != null)
{
eventResult.Name = name.Name;
if (name.DepartmentGroupId.HasValue)
{
eventResult.GroupId = name.DepartmentGroupId.Value;
eventResult.Group = name.DepartmentGroupName;
}
}
else
{
eventResult.Name = "Unknown User";
}
result.Dispatches.Add(eventResult);
}
if (call.GroupDispatches != null && call.GroupDispatches.Any())
{
foreach (var groupDispatch in call.GroupDispatches)
{
var eventResult = new DispatchedEventResult();
eventResult.Id = groupDispatch.DepartmentGroupId.ToString();
if (groupDispatch.LastDispatchedOn.HasValue)
{
eventResult.Timestamp = groupDispatch.LastDispatchedOn.Value;
}
eventResult.Type = "Group";
var name = groups.FirstOrDefault(x => x.DepartmentGroupId == groupDispatch.DepartmentGroupId);
if (name != null)
{
eventResult.Name = name.Name;
eventResult.GroupId = name.DepartmentGroupId;
eventResult.Group = name.Name;
}
else
{
eventResult.Name = "Unknown Group";
}
result.Dispatches.Add(eventResult);
}
}
if (call.UnitDispatches != null && call.UnitDispatches.Any())
{
foreach (var unitDispatch in call.UnitDispatches)
{
var eventResult = new DispatchedEventResult();
eventResult.Id = unitDispatch.UnitId.ToString();
if (unitDispatch.LastDispatchedOn.HasValue)
{
eventResult.Timestamp = unitDispatch.LastDispatchedOn.Value;
}
eventResult.Type = "Unit";
var unit = units.FirstOrDefault(x => x.UnitId == unitDispatch.UnitId);
if (unit != null)
{
eventResult.Name = unit.Name;
if (unit.StationGroupId.HasValue)
{
var group = groups.FirstOrDefault(x => x.DepartmentGroupId == unit.StationGroupId.GetValueOrDefault());
if (group != null)
{
eventResult.GroupId = group.DepartmentGroupId;
eventResult.Group = group.Name;
}
}
}
else
{
eventResult.Name = "Unknown Unit";
}
result.Dispatches.Add(eventResult);
}
}
return(result);
}
public static void ProcessCallQueueItem(CallQueueItem cqi)
{
try
{
if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches())
{
if (_communicationService == null)
{
_communicationService = Bootstrapper.GetKernel().Resolve <ICommunicationService>();
}
if (_callsService == null)
{
_callsService = Bootstrapper.GetKernel().Resolve <ICallsService>();
}
List <int> groupIds = new List <int>();
/* Trying to see if I can eek out a little perf here now that profiles are in Redis. Previously the
* the parallel operation would cause EF errors. This shouldn't be the case now because profiles are
* cached and GetProfileForUser operations will hit that first.
*/
if (cqi.Profiles == null || !cqi.Profiles.Any())
{
if (_userProfilesService == null)
{
_userProfilesService = Bootstrapper.GetKernel().Resolve <IUserProfileService>();
}
cqi.Profiles = _userProfilesService.GetAllProfilesForDepartment(cqi.Call.DepartmentId).Select(x => x.Value).ToList();
}
if (cqi.CallDispatchAttachmentId > 0)
{
//var callsService = Bootstrapper.GetKernel().Resolve<ICallsService>();
cqi.Call.ShortenedAudioUrl = _callsService.GetShortenedAudioUrl(cqi.Call.CallId, cqi.CallDispatchAttachmentId);
}
cqi.Call.ShortenedCallUrl = _callsService.GetShortenedCallLinkUrl(cqi.Call.CallId);
try
{
cqi.Call.CallPriority = _callsService.GetCallPrioritesById(cqi.Call.DepartmentId, cqi.Call.Priority, false);
}
catch { /* Doesn't matter */ }
var dispatchedUsers = new HashSet <string>();
// Dispatch Personnel
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
Parallel.ForEach(cqi.Call.Dispatches, d =>
{
dispatchedUsers.Add(d.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == d.UserId);
if (profile != null)
{
_communicationService.SendCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
}
catch (SocketException sex)
{
}
});
}
if (_departmentGroupsService == null)
{
_departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>();
}
// Dispatch Groups
if (cqi.Call.GroupDispatches != null && cqi.Call.GroupDispatches.Any())
{
foreach (var d in cqi.Call.GroupDispatches)
{
if (!groupIds.Contains(d.DepartmentGroupId))
{
groupIds.Add(d.DepartmentGroupId);
}
var members = _departmentGroupsService.GetAllMembersForGroup(d.DepartmentGroupId);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
// Dispatch Units
if (cqi.Call.UnitDispatches != null && cqi.Call.UnitDispatches.Any())
{
if (_unitsService == null)
{
_unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>();
}
foreach (var d in cqi.Call.UnitDispatches)
{
var unit = _unitsService.GetUnitById(d.UnitId);
if (unit != null && unit.StationGroupId.HasValue)
{
if (!groupIds.Contains(unit.StationGroupId.Value))
{
groupIds.Add(unit.StationGroupId.Value);
}
}
_communicationService.SendUnitCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Address);
var unitAssignedMembers = _unitsService.GetCurrentRolesForUnit(d.UnitId);
if (unitAssignedMembers != null && unitAssignedMembers.Count() > 0)
{
foreach (var member in unitAssignedMembers)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
else
{
if (unit.StationGroupId.HasValue)
{
var members = _departmentGroupsService.GetAllMembersForGroup(unit.StationGroupId.Value);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
}
}
// Dispatch Roles
if (cqi.Call.RoleDispatches != null && cqi.Call.RoleDispatches.Any())
{
if (_rolesService == null)
{
_rolesService = Bootstrapper.GetKernel().Resolve <IPersonnelRolesService>();
}
foreach (var d in cqi.Call.RoleDispatches)
{
var members = _rolesService.GetAllMembersOfRole(d.RoleId);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
// Send Call Print to Printer
if (_printerProvider == null)
{
_printerProvider = Bootstrapper.GetKernel().Resolve <IPrinterProvider>();
}
Dictionary <int, DepartmentGroup> fetchedGroups = new Dictionary <int, DepartmentGroup>();
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
foreach (var d in cqi.Call.Dispatches)
{
var group = _departmentGroupsService.GetGroupForUser(d.UserId, cqi.Call.DepartmentId);
if (group != null)
{
if (!groupIds.Contains(group.DepartmentGroupId))
{
groupIds.Add(group.DepartmentGroupId);
}
if (!fetchedGroups.ContainsKey(group.DepartmentGroupId))
{
fetchedGroups.Add(group.DepartmentGroupId, group);
}
}
}
}
foreach (var groupId in groupIds)
{
try
{
DepartmentGroup group = null;
if (fetchedGroups.ContainsKey(groupId))
{
group = fetchedGroups[groupId];
}
else
{
group = _departmentGroupsService.GetGroupById(groupId);
}
if (!String.IsNullOrWhiteSpace(group.PrinterData) && group.DispatchToPrinter)
{
var printerData = JsonConvert.DeserializeObject <DepartmentGroupPrinter>(group.PrinterData);
var apiKey = SymmetricEncryption.Decrypt(printerData.ApiKey, Config.SystemBehaviorConfig.ExternalLinkUrlParamPassphrase);
var callUrl = _callsService.GetShortenedCallPdfUrl(cqi.Call.CallId, true, groupId);
var printJob = _printerProvider.SubmitPrintJob(apiKey, printerData.PrinterId, "CallPrint", callUrl);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
finally
{
_communicationService = null;
}
}