protected void HandleStatus(CrudOperationData jsonObject, ServiceIncident webServiceObject)
{
var status = (string)jsonObject.GetAttribute("status");
if ("SLAHOLD".Equals(status, StringComparison.CurrentCultureIgnoreCase))
{
//https://controltechnologysolutions.atlassian.net/browse/HAP-839
var isIbmTicket = HlagTicketUtil.IsIBMTicket(jsonObject);
var nullOwner = string.IsNullOrEmpty((string)jsonObject.GetAttribute("owner"));
if (isIbmTicket)
{
status = nullOwner ? "QUEUED" : "INPROG";
}
else if (nullOwner)
{
status = "QUEUED";
webServiceObject.Problem.ProviderAssignedGroup.Group.GroupID = "I-EUS-DE-CSC-SDK-HLCFRONTDESKI";
}
}
webServiceObject.WorkflowStatus = status;
}
// https://controltechnologysolutions.atlassian.net/browse/HAP-839
protected override string GetOverridenOwnerGroup(bool isCreation, CrudOperationData jsonObject)
{
return(HlagTicketUtil.HandleSRAndIncidentOwnerGroups(isCreation, jsonObject, ISMConstants.DefaultAssignedGroupSr));
}
