private async Task <IActionResult> CloseHelpDesk()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
if (WhoItWorkNow.Follower.Id == FollowerId)
{
HelpDesk = HelpDeskFunction.HelpDeskClosed(HelpDeskId, FollowerId);
BotMessage = new AdminHelpDeskMessage(HelpDesk);
await EditMessage(BotMessage.BuildMsg());
//уведомляем всех сотрудников
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, HelpDesk.HelpDeskAnswer.LastOrDefault());
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
//уведомляем пользователя который создал заявку о том что заявка закрыта
BotMessage = new HelpDeskEditorMessage(HelpDesk);
await SendMessage(HelpDesk.Follower.ChatId, BotMessage.BuildMsg());
return(OkResult);
}
else
{
await SendMessage(new BotMessage { TextMessage = "Заявка в обработке у " + WhoItWorkNow.Follower.FirstName + " " + WhoItWorkNow.Follower.LastName });
return(OkResult);
}
}
private async Task <IActionResult> AddTextToHelpDesk()
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
var NoSendHelp = db.HelpDesk.Where(h => h.Send == false && FollowerId == FollowerId).Include(h => h.HelpDeskAttachment).FirstOrDefault();
//У пользователя есть не отправленная заявка. Работаем с ней
if (NoSendHelp != null && ReplyToMessageText != null || NoSendHelp != null && ReplyToMessageText != null)
{
NoSendHelp.Text = ReplyToMessageText;
db.SaveChanges();
AddAttachToHelpDesk(await CheckAttach(), NoSendHelp.Id);
if (NoSendHelp.Id > 0)
{
HelpDeskEditorMsg = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(HelpDeskEditorMsg.BuildMessage());
}
return(OkResult);
}
//У пользователя нет не отправленных заявок. Создаем новую, но не даем Номер и делам статус не отправлена
if (NoSendHelp == null && ReplyToMessageText != null || NoSendHelp == null && ReplyToMessageText != null)
{
HelpDesk help = new HelpDesk
{
FollowerId = FollowerId,
Text = ReplyToMessageText,
Send = false
};
db.HelpDesk.Add(help);
db.SaveChanges();
AddAttachToHelpDesk(await CheckAttach(), help.Id);
if (help.Id > 0)
{
HelpDeskEditorMsg = new HelpDeskEditorMessage(help);
await SendMessage(HelpDeskEditorMsg.BuildMessage());
}
return(OkResult);
}
if (ReplyToMessageText == null && Caption == null)
{
await SendMessage(new BotMessage { TextMessage = "Вы должны описать вашу проблему!" });
return(OkResult);
}
else
{
return(NotFoundResult);
}
}
}
private async Task <IActionResult> AddTextToHelpDesk()
{
var NoSendHelp = HelpDeskFunction.InsertHelpDesk(FollowerId, BotInfo.Id, ReplyToMessageText);
BotMessage = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(BotMessage.BuildMsg());
return(OkResult);
}
/// <summary>
/// Прикрепить еще вложения к заявке
/// </summary>
/// <returns></returns>
private async Task <IActionResult> GetHelpDeskNoSendAndAddAttach()
{
int AttachId = await CheckAttach();
var NoSendHelp = HelpDeskFunction.GetHelpDesk(FollowerId, BotInfo.Id);
var attach = HelpDeskFunction.AddAttachToHelpDesk(AttachId, NoSendHelp.Id);
if (attach != null)
{
NoSendHelp.HelpDeskAttachment.Add(attach);
}
BotMessage = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(BotMessage.BuildMsg());
return(OkResult);
}
/// <summary>
/// Прикрепить еще вложения к заявке
/// </summary>
/// <returns></returns>
private async Task <IActionResult> GetHelpDeskNoSendAndAddAttach()
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
var NoSendHelp = db.HelpDesk.Where(h => h.Send == false && FollowerId == FollowerId).Include(h => h.HelpDeskAttachment).FirstOrDefault();
var attach = AddAttachToHelpDesk(await CheckAttach(), NoSendHelp.Id);
if (attach != null)
{
NoSendHelp.HelpDeskAttachment.Add(attach);
}
HelpDeskEditorMsg = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(HelpDeskEditorMsg.BuildMessage());
return(OkResult);
}
}
private async Task <IActionResult> SaveHelpDesk(int HelpDeskId)
{
if (!FollowerFunction.IsBlocked(FollowerId))
{
var Help = HelpDeskFunction.SaveHelpDesk(HelpDeskId);
BotMessage = new HelpDeskEditorMessage(Help);
await EditMessage(BotMessage.BuildMsg());
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(Help);
await base.SendMessageAllBotEmployeess(adminHelpDesk.BuildMsg());
}
else
{
await SendMessage(new BotMessage { TextMessage = "Пользователь заблокирован!" });
}
return(OkResult);
}
private async Task <IActionResult> SaveHelpDesk(int HelpDeskId)
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
var Help = db.HelpDesk.Where(h => h.Id == HelpDeskId && h.Send == false).FirstOrDefault();
var LastHelp = db.HelpDesk.Where(h => h.Send == true).OrderByDescending(h => h.Number).Include(h => h.HelpDeskAttachment).FirstOrDefault();
if (Help != null)
{
int number = 1;
if (LastHelp != null)
{
number = Convert.ToInt32(LastHelp.Number) + 1;
}
Help.Number = number;
Help.Send = true;
Help.Timestamp = DateTime.Now;
Help.InWork = false;
Help.Closed = false;
db.SaveChanges();
HelpDeskEditorMsg = new HelpDeskEditorMessage(Help);
var message = HelpDeskEditorMsg.BuildMessage();
await EditMessage(message);
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(Help.Id);
await base.SendMessageAllBotEmployeess(await adminHelpDesk.BuldMessage());
return(OkResult);
}
else
{
return(NotFoundResult);
}
}
}
