//INT-CHQ 2-002
public GeneraIncidenciaResponseDTO GeneraIncidencia(IOrganizationService _service, GeneraIncidenciaRequestDTO requestDTO, string url)
{
//string requestToJson = Newtonsoft.Json.JsonConvert.SerializeObject(requestDTO);
Util util = new Util();
GeneraIncidenciaResponseDTO response = new GeneraIncidenciaResponseDTO();
try
{
string request;
request = @"{
""request"":{
""$type"":""AmxPeruPSBActivities.Activities.External.GeneraIncidenciaRequestDTO, AmxPeruPSBActivities""" + ",";
request += "\"Password\": " + "\"" + requestDTO.request.Password + "\"" + ",";
request += "\"UserName\": " + "\"" + requestDTO.request.UserName + "\"" + ",";
request += "\"Urgency\": " + "\"" + requestDTO.request.Urgency + "\"" + ",";
request += "\"ServiceCI\": " + "\"" + requestDTO.request.ServiceCI + "\"" + ",";
request += "\"Impact\": " + "\"" + requestDTO.request.Impact + "\"" + ",";
request += "\"Action\": " + "\"" + requestDTO.request.Action + "\"" + ",";
request += "\"Description\": " + "\"" + requestDTO.request.Description + "\"" + ",";
request += "\"CategorizationTier1\": " + "\"" + requestDTO.request.CategorizationTier1 + "\"" + ",";
request += "\"CategorizationTier2\": " + "\"" + requestDTO.request.CategorizationTier2 + "\"" + ",";
request += "\"CategorizationTier3\": " + "\"" + requestDTO.request.CategorizationTier3 + "\"" + ",";
request += "\"RecordType\": " + "\"" + requestDTO.request.RecordType + "\"" + ",";
request += "\"RecordID\":" + "\"" + requestDTO.request.RecordID + "\"" + "}" + "}";
response = Newtonsoft.Json.JsonConvert.DeserializeObject <GeneraIncidenciaResponseDTO>(util.SendRestRequest(_service, request, url));
#region 04_HardCode
//response.CurrentBookmark = null;
//response.Output.response.ProblemId = "INC000001227281";
//response.Output.response.Status = 0;
//response.Output.response.CodeResponse = "0";
//response.Output.response.DescriptionResponse = "Transaccion OK";
//response.Output.response.ErrorLocation = "";
//response.CanRollback = false;
//response.RunDate = Convert.ToDateTime("2018-06-27T12:07:08.453821Z");
//response.WorkflowName = "AmxPeruGeneraIncidenciaExternal";
//response.WorkflowVersion = "1.0.0.0";
//response.Status = 4;
#endregion
return(response);
}
catch (Exception)
{
//TO DO:Manejo de excepciones o logging.
throw;
}
}
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = factory.CreateOrganizationService(context.UserId);
IOrganizationService iServices = ((IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory))).CreateOrganizationService(new Guid?(context.UserId));
// Get a reference to the tracing service.
myTrace = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
try
{
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
//Variables Locales
string sCodCaseType = string.Empty;
string sCodCategory1 = string.Empty;
string sCodCategory2 = string.Empty;
string sCodCategory3 = string.Empty;
string sCodCategory4 = string.Empty;
int ticketRemedyValue = 0;
Entity target = (Entity)context.InputParameters["Target"];
if (target.LogicalName != "task")
{
return;
}
if (target == null)
{
return;
}
EntityReference erRegardingObject = null;
EntityReference erCategory1 = null;
EntityReference erCategory2 = null;
EntityReference erCategory3 = null;
//EntityReference erCategory5 = null;
if (target.Attributes.Contains("regardingobjectid") && target["regardingobjectid"] != null)
{
erRegardingObject = (EntityReference)target["regardingobjectid"];
if (erRegardingObject.LogicalName == "incident")
{
if (target.Attributes.Contains("amxperu_tasktype") && target["amxperu_tasktype"] != null)
{
ticketRemedyValue = ((OptionSetValue)target["amxperu_tasktype"]).Value;
}
}
}
else
{
throw new InvalidPluginExecutionException("Task should be realted to a case. Check [regardingobject] field. ");
}
Entity eCase = service.Retrieve("incident", erRegardingObject.Id, new ColumnSet("amxperu_casetype", "ust_category1", "ust_category2", "ust_category3", "ust_category4"));
if (eCase.Attributes.Contains("ust_category1") && eCase.Attributes["ust_category1"] != null)
{
erCategory1 = ((EntityReference)eCase.Attributes["ust_category1"]);
}
if (eCase.Attributes.Contains("ust_category2") && eCase.Attributes["ust_category2"] != null)
{
erCategory2 = ((EntityReference)eCase.Attributes["ust_category2"]);
}
if (eCase.Attributes.Contains("ust_category3") && eCase.Attributes["ust_category3"] != null)
{
erCategory3 = ((EntityReference)eCase.Attributes["ust_category3"]);
}
//TO DO: TAREA REMEDY
if (ticketRemedyValue == 1)
{
//TO DO: Este servicio aún no está operativo para consumir.
GeneraIncidenciaResponseDTO response = CallPsbServiceAmxPeruGeneraIncidencia(service, "1", "", "INT-CHQ 2-002_generarIncidenciatask", erCategory1 != null ? erCategory1.Name : string.Empty, erCategory2 != null ? erCategory2.Name : string.Empty, erCategory3 != null ? erCategory3.Name : string.Empty, target.Id.ToString());
//throw new InvalidPluginExecutionException(response.Output.response.DescriptionResponse);
if (response != null)
{
if (response.Output != null)
{
if (response.Output.response != null)
{
if (response.Output.response.Status == 0)
{
//target.Attributes["ust_remedyticketstatus"] = response.Output.response.Status.ToString();
if (response.Output.response.ProblemId != null)
{
target.Attributes["ust_remedyticketid"] = response.Output.response.ProblemId;
}
else
{
return;
}
//if (response.Output.response.DescriptionResponse != null)
// target.Attributes["ust_remedyticketanswer"] = response.Output.response.DescriptionResponse;
}
}
}
}
}
}
}
catch (ApplicationException ex)
{
throw new ApplicationException("Controlled Error: " + ex.Message, ex);
}
catch (InvalidPluginExecutionException ex)
{
throw new InvalidPluginExecutionException("PlugIn Error: " + ex.Message, ex);
}
catch (EndpointNotFoundException ex)
{
throw new EndpointNotFoundException("EndPoint Error: " + ex.Message, ex);
}
catch (FaultException <OrganizationServiceFault> ex)
{
throw new InvalidPluginExecutionException("Crm Service error: " + ex.Message, ex);
}
catch (Exception ex)
{
throw new Exception("Uncontrolled error: " + ex.Message, ex);;
}
}
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
service = factory.CreateOrganizationService(context.UserId);
IOrganizationService iServices = ((IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory))).CreateOrganizationService(new Guid?(context.UserId));
// Get a reference to the tracing service.
myTrace = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
try
{
string sTicketNumber = string.Empty;
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
//Variables Locales
Entity target = (Entity)context.InputParameters["Target"];
if (target.LogicalName != "incident")
{
return;
}
if (target.Attributes.Contains("ticketnumber") && target.Attributes["ticketnumber"] != null)
{
sTicketNumber = target.Attributes["ticketnumber"].ToString();
}
RemedyDTO obj = IsApplyToRemedy(target);
if (obj == null)
{
return;
}
//TO DO: CONSUMIR SERVICIO REMEDY
if (obj.isRemedy)
{
GeneraIncidenciaResponseDTO response = CallPsbServiceAmxPeruGeneraIncidencia(service, "1", "", "INT-CHQ 2-002_generarIncidenciacase", obj.categoryCode1, obj.categoryCode2, obj.categoryCode3, target.Id.ToString());
//throw new InvalidPluginExecutionException(response.Output.response.DescriptionResponse);
if (response != null)
{
if (response.Output != null)
{
if (response.Output.response != null)
{
if (response.Output.response.Status == 0)
{
//target.Attributes["ust_remedyticketstatus"] = response.Output.response.Status.ToString();
if (response.Output.response.ProblemId != null)
{
target.Attributes["ust_remedyticketid"] = response.Output.response.ProblemId;
}
else
{
return;
}
//if (response.Output.response.DescriptionResponse != null)
// target.Attributes["ust_remedyticketanswer"] = response.Output.response.DescriptionResponse;
}
}
}
}
}
}
}
catch (ApplicationException ex)
{
throw new ApplicationException("Controlled Error: " + ex.Message, ex);
}
catch (InvalidPluginExecutionException ex)
{
throw new InvalidPluginExecutionException("PlugIn Error: " + ex.Message, ex);
}
catch (EndpointNotFoundException ex)
{
throw new EndpointNotFoundException("EndPoint Error: " + ex.Message, ex);
}
catch (FaultException <OrganizationServiceFault> ex)
{
throw new InvalidPluginExecutionException("Crm Service error: " + ex.Message, ex);
}
catch (Exception ex)
{
throw new Exception("Uncontrolled error: " + ex.Message, ex);;
}
}
