private static string GetUserName(EstablishedConversationModel converstion)
{
var username = (string)null;
if (converstion != null)
{
username = converstion.Properties.Profile.ContainsKey(ContactTypes.FullName)
? converstion.Properties.Profile[ContactTypes.FullName]
: "No name";
}
return(username);
}
private static bool EstablishConversation(HubsterAuthorizer authorizer, HubsterDirectClientCustomer client)
{
Console.WriteLine($"Enter a username:");
var username = Console.ReadLine();
if (string.IsNullOrWhiteSpace(username))
{
return(true);
}
var conversationResponse = client.Conversation.Establish(authorizer, GetCustomerConversationRequestModel(username, ChannelType.WebChat));
if (conversationResponse.StatusCode != HttpStatusCode.OK)
{
Console.WriteLine();
Display(conversationResponse);
Console.WriteLine();
return(false);
}
_lastConverstion = conversationResponse.Content;
return(true);
}
/// <summary>
/// Sends the specified authorizer.
/// </summary>
/// <param name="authorizer">The authorizer.</param>
/// <param name="conversation">The conversation.</param>
/// <param name="activity">The activity.</param>
/// <returns></returns>
public ApiResponse <DirectResponseModel> Send(IHubsterAuthorizer authorizer, EstablishedConversationModel conversation, DirectActivityModel activity)
{
var apiResponse = _engineAccess.Send(authorizer, conversation.ConversationId.Value, activity, "customer");
return(apiResponse);
}
/// <summary>
/// Gets the specified authorizer.
/// </summary>
/// <param name="authorizer">The authorizer.</param>
/// <param name="conversation">The conversation.</param>
/// <param name="lastEventId">The last event identifier.</param>
/// <returns></returns>
public ApiResponse <IEnumerable <DirectActivityModel> > Get(IHubsterAuthorizer authorizer, EstablishedConversationModel conversation, long lastEventId)
{
var apiResponse = _engineAccess.Get(authorizer, conversation.ConversationId.Value, lastEventId, IntegrationType.Customer);
return(apiResponse);
}
private static void DisplayList(HubsterAuthorizer authorizer, HubsterDirectClientBusiness client, EstablishedConversationModel conversation)
{
var apiResponse = client.Activity.Get(authorizer, conversation.ConversationId.Value, 0, IntegrationType.Agent);
if (apiResponse.StatusCode != HttpStatusCode.OK)
{
var issues = JsonConvert.SerializeObject(apiResponse.Errors, Formatting.Indented);
Display(issues, ConsoleColor.Yellow);
return;
}
Console.Clear();
if (apiResponse.Content.Any())
{
foreach (var activity in apiResponse.Content)
{
Display(activity);
}
}
else
{
Display("There are no interactions to display.", ConsoleColor.Yellow);
}
}
private static void ConversationLoop(HubsterAuthorizer authorizer, HubsterDirectClientBusiness client, EstablishedConversationModel conversation, string username)
{
while (true)
{
Console.Write($"Sending message to: [CUSTOMER - '{username}']: ");
var message = Console.ReadLine();
if (message.ToLower() == "q" ||
message.ToLower() == "quit")
{
return;
}
if (message.ToLower() == "clear")
{
Console.Clear();
continue;
}
if (string.IsNullOrWhiteSpace(message))
{
continue;
}
var apiResponse = client.Activity.Send(authorizer, conversation.ConversationId.Value, new DirectActivityModel
{
Sender = new DirectSourceModel
{
IntegrationId = _agentIntegrationId
},
Message = new DirectTextMessageModel
{
Text = message
},
});
if (apiResponse.StatusCode != HttpStatusCode.OK)
{
Display(apiResponse);
}
}
}
private static bool PickAvailableConversaton(HubsterAuthorizer authorizer, HubsterDirectClientBusiness client)
{
var apiResponse = client.Conversation.GetAllEstablishedByHubId(authorizer, Guid.Parse(_agentHubId));
if (apiResponse.StatusCode != HttpStatusCode.OK)
{
Console.WriteLine();
Display(apiResponse);
Console.WriteLine();
return(false);
}
if (apiResponse.Content.Any())
{
while (true)
{
Console.Clear();
Console.WriteLine("Pick one of the following established conversations:");
var i = 1;
foreach (var conversation in apiResponse.Content.OrderByDescending(x => x.OpenedDateTime))
{
Console.WriteLine($"{i++}. {conversation.ConversationId} - {GetUserName(conversation)}");
}
Console.WriteLine($"{i}. Clear Screen (clear)");
Console.WriteLine($"{i+1}. Quit (q or quit)");
var selection = Console.ReadLine().ToLower();
if (string.IsNullOrWhiteSpace(selection) ||
selection == i.ToString() ||
selection == "clear")
{
Console.Clear();
continue;
}
if (selection == (i + 1).ToString() ||
selection == "q" ||
selection == "quit")
{
Console.Clear();
return(false);
}
if (int.TryParse(selection, out int result) == false)
{
Console.Clear();
continue;
}
if (result < 0 || result > i)
{
Console.Clear();
continue;
}
_lastConverstion = apiResponse.Content.ToList()[result - 1];
return(true);
}
}
else
{
Display("There are no established conversations to display.", ConsoleColor.Yellow);
return(false);
}
}
