private EntryListFieldList CreateIncidentFieldList()
{
EntryListFieldList fvFieldList = new EntryListFieldList();
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000161); //IncidentNumber
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000000); //Summary
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000151); //Notes
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 7); //Status
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000163); //Impact
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000162); //Urgency
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000164); //Priority
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000018); //LastName
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000019); //FirstName
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000099); //IncidentType
RemedyDataProvider.SetEntryFieldList(ref fvFieldList, 1000000217); //Assigned Group
return(fvFieldList);
}
public static void SetEntryFieldList(ref EntryListFieldList fieldList, int fieldID)
{
fieldList.AddField(fieldID);
}
public EntryFieldValueList GetFormData(string formName, string qualification, EntryListFieldList fieldList)
{
EntryFieldValueList fvFormData = new EntryFieldValueList();
LogHelper.LogTextDebug(formName, "Data Returned");
try
{
if (_arserver.LastReturnCode == 0)
{
fvFormData = _arserver.GetListEntryWithFields(formName, qualification, fieldList, 0, 1000);
if (fvFormData.Count == 0)
{
throw new CustomError("NoDataFound", "No data is found for given Incident");
}
}
}
catch (ARException objARException)
{
LogHelper.LogTextFatal(objARException.Message.ToString(), "Exception");
throw new CustomError("RemedyAPIError", objARException.Message);
}
LogHelper.LogTextDebug(formName, "Data Returned");
return(fvFormData);
}
