internal object request <T>(string operacion, string Method, string _token, out EResultado ERROR, string inx)
{
object _obj = new object();
string _objeto = "";
ERROR = null;
try
{
//string URL = "http://14.10.0.15:9109/api/"; //QA LIRAY
string URL = "http://14.10.0.15:9105/api/"; //PRODUCCION LIRAY
//string URL = "http://10.68.71.103:9105/api/";
//string URL = "http://localhost:49353/api/";
URL = URL + operacion;
Webrequest = (HttpWebRequest)WebRequest.Create(URL);
Webrequest.Method = Method;
if (Webrequest.Method == "POST")
{
using (var streamWriter = new StreamWriter(Webrequest.GetRequestStream()))
{
streamWriter.Write(inx);
}
Webrequest.ContentType = "application/json";
}
Webrequest.Headers.Add("TokenAplicativo", "5CD2487E16E828E46AEDC36288E38");
Webrequest.Headers.Add("Token", _token);
ASCIIEncoding encoding = new ASCIIEncoding();
byte[] byte1 = encoding.GetBytes(URL);
using (response = Webrequest.GetResponse() as HttpWebResponse)
{
var dataStream = response.GetResponseStream();
var reader = new StreamReader(dataStream);
var _response = reader.ReadToEnd();
var bytes = Encoding.UTF8.GetBytes(_response);
_objeto = Encoding.UTF8.GetString(bytes);
_obj = JsonConvert.DeserializeObject <T>(_objeto);
}
}
catch (WebException webex)
{
WebResponse errResp = webex.Response;
string text = "";
using (Stream respStream = errResp.GetResponseStream())
{
StreamReader reader = new StreamReader(respStream);
text = reader.ReadToEnd();
string request = "";
}
}
catch (Exception e)
{
}
return(_obj);
}
public EResultado TerminoInteraccion(out EResultado MensaejError, TerminoInteraccion inxtermino, string token)
{
MensaejError = null;
try
{
var JsonInxVoz = JsonConvert.SerializeObject(inxtermino);
error = request <EResultado>("TerminoInteraccion", "POST", token, out error, JsonInxVoz) as EResultado;
}
catch (Exception ex)
{
return(null);
}
return(error);
}
public EResultado InteraccionCampana(out EResultado MensaejError, Campana inxCampana, string token)
{
MensaejError = null;
try
{
var JsonInxCampana = JsonConvert.SerializeObject(inxCampana);
error = request <EResultado>("Campanas", "POST", token, out error, JsonInxCampana) as EResultado;
}
catch (Exception ex)
{
return(null);
}
return(error);
}
public EResultado VistaInteraccion(out EResultado MensaejError, EVistaInteraccion vistaInteraccion, string token)
{
MensaejError = null;
try
{
var JsonTipificacion = JsonConvert.SerializeObject(vistaInteraccion);
error = request <EResultado>("VistaInteraccion", "POST", token, out error, JsonTipificacion) as EResultado;
}
catch (Exception ex)
{
return(null);
}
return(error);
}
public IList <Atendimento> ListaPorResultado(EResultado resutado)
{
IList <Atendimento> nova = new List <Atendimento>();
var lista = Listar();
foreach (var atendimento in lista)
{
if (atendimento.Resultado == resutado)
{
nova.Add(atendimento);
}
}
return(nova);
}
public Autentificacion autentificacion(out EResultado MensaejError, Agente ag)
{
Autentificacion _auth = new Autentificacion();
MensaejError = null;
try
{
_auth = request <Autentificacion>("Autentificacion?username="******"&firstName=" + ag.firstName + "&lastName=" + ag.lastName + "&tenantDBID=" + ag.tenantDBid + "&Agentdbid=" + ag.agentDBid + "&employeID=" + ag.EmployeeId + "", "GET", "", out error, "") as Autentificacion;
MensaejError = error;
}
catch (Exception ex)
{
return(null);
}
return(_auth);
}
public Filtro ListaFiltro(out EResultado MensaejError, string token)
{
Filtro filtro = new Filtro();
EResultado error = new EResultado();
MensaejError = null;
try
{
filtro = request <Filtro>("listaFiltros", "GET", token, out error, "") as Filtro;
MensaejError = error;
}
catch (Exception ex)
{
return(null);
}
return(filtro);
}
public List <Atached> ListAtached(out EResultado MensaejError, string token)
{
List <Atached> listaArbol = new List <Atached>();
EResultado error = new EResultado();
MensaejError = null;
try
{
listaArbol = request <List <Atached> >("listaAttach", "GET", token, out error, "") as List <Atached>;
MensaejError = error;
}
catch (Exception ex)
{
return(null);
}
return(listaArbol);
}
public Arbol ArbolTipificacion(out EResultado MensaejError, string token)
{
Arbol listaArbol = new Arbol();
EResultado error = new EResultado();
MensaejError = null;
try
{
listaArbol = request <Arbol>("ArbolTipificacion", "GET", token, out error, "") as Arbol;
MensaejError = error;
}
catch (Exception ex)
{
return(null);
}
return(listaArbol);
}
public HistorialCliente Historial(out EResultado MensaejError, string token, string medio, string valorTipo, string periodo, string tipo, string top, int tenant)
//public HistorialCliente Historial(out EResultado MensaejError, string token,string medio,string valorTipo,string periodo,string tipo, string top)
{
HistorialCliente listaArbol = new HistorialCliente();
EResultado error = new EResultado();
MensaejError = null;
try
{
//Historial? ani = 932 & dni = 932 & valorTipo = &periodo = T & tipo = &top = 10
listaArbol = request <HistorialCliente>("Historial?medio=" + medio + "&valorTipo=" + valorTipo + "&periodo=" + periodo + "&tipo=" + tipo + "&top=" + top + "&tenant=" + tenant + "", "GET", token, out error, "") as HistorialCliente;
MensaejError = error;
}
catch (Exception ex)
{
return(null);
}
return(listaArbol);
}
//private static void GuardarInteraccionEnPullPreview(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var item = inx.OutboundChainRecord.Records.FirstOrDefault();
// if (item != null)
// {
// XDocument Documento = new XDocument();
// XElement xmlOut = null;
// datosInx.GenRecordId = item.UserData.GetAsInt("recordid");
// datosInx.GenChainIdCampana = item.ChainID;
// datosInx.GenCampaingName = inx.OutboundChainRecord.CampaignName;
// datosInx.GenGuid = item.CallAttemptGUID;
// datosInx.GenAttempt = item.Attempts;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenGroupName = item.CampaignInfo.GroupName;
// datosInx.GenTipoInteraccion = 7;
// datosInx.GenCanalEntrada = item.CampaignInfo.CampaignEvent;
// datosInx.GenEvento = item.CampaignInfo.CampaignEvent;
// datosInx.GenDestino = item.PhoneNumber;
// datosInx.GenOrigen = inx.Agent.Place.PlaceName;
// datosInx.GenFechaInicioCall = DateTime.Now;
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// datosInx.GenEstadoInteraccion = "TRAE REGISTROS DE CAMPAÑA";
// try
// {
// Documento = Utility.GeneraXML(inx);
// }
// catch (Exception)
// {
// }
// if (Documento != null)
// {
// xmlOut = XElement.Parse(Documento.ToString());
// }
// datosInx.fields = xmlOut;
// _metodos.GuardaCampana(datosInx);
// }
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionPullPreview -> PreviewRecord: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardarInteraccionEnPushPreview(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var item = inx.OutboundChainRecord.Records.FirstOrDefault();
// if (item != null)
// {
// datosInx.GenRecordId = item.UserData.GetAsInt("recordid");
// datosInx.GenChainIdCampana = item.ChainID;
// datosInx.GenCampaingName = inx.OutboundChainRecord.CampaignName;
// datosInx.GenGuid = item.CallAttemptGUID;
// datosInx.GenAttempt = item.Attempts;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenGroupName = item.CampaignInfo.GroupName;
// datosInx.GenTipoInteraccion = 6;
// datosInx.GenCanalEntrada = "PreviewRecord";
// datosInx.GenEvento = "PreviewRecord";
// datosInx.GenDestino = item.PhoneNumber;
// datosInx.GenOrigen = inx.Agent.Place.PlaceName;
// datosInx.GenFechaInicioCall = DateTime.Now;
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// datosInx.GenEstadoInteraccion = "TRAE REGISTROS DE CAMPAÑA";
// try
// {
// XDocument Documento = Utility.GeneraXML(inx);
// }
// catch (Exception)
// {
// }
// _metodos.GuardaCampana(datosInx);
// }
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionPullPreview -> PreviewRecord: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardaInteraccionEmailOutboundEnAck(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var email = inx as IInteractionOutboundEmail;
// if (email != null)
// {
// if (email.EntrepriseEmailInteractionCurrent.Id != null)
// datosInx.GenConnid = email.EntrepriseEmailInteractionCurrent.Id;
// if (email.EntrepriseEmailInteractionCurrent.ParentID != null)
// datosInx.GenParentId = email.EntrepriseEmailInteractionCurrent.ParentID;
// datosInx.GenTipoInteraccion = 11;
// datosInx.GenFechaInicioCall = email.EntrepriseEmailInteractionCurrent.StartDate;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenArea = AreaTipificacion;
// if (email.EntrepriseEmailInteractionCurrent.From != null)
// datosInx.GenFrom = email.EntrepriseEmailInteractionCurrent.From;
// if (email.EntrepriseEmailInteractionCurrent.To != null)
// datosInx.GenTo = string.Join(",", email.EntrepriseEmailInteractionCurrent.To);
// if (email.EntrepriseEmailInteractionCurrent.Bcc != null)
// datosInx.GenCco = string.Join(",", email.EntrepriseEmailInteractionCurrent.Bcc);
// var inxDuration = inx.Duration;
// if (inxDuration.Ticks > 0)
// {
// datosInx.GenDuracionCall = inxDuration.TotalSeconds.ToString(CultureInfo.InvariantCulture);
// datosInx.GenFechaTerminoCall = inx.StartDate.Add(inxDuration);
// }
// datosInx.GenEstadoInteraccion = email.EntrepriseEmailInteractionCurrent.IdType.Subtype;
// }
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// _metodos.GuardaInteraccionEmail(datosInx);
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionOutboundEmail -> EventAck: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardaInteraccionEmailInboundEnAck(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var email = inx as IInteractionInboundEmail;
// if (email != null)
// {
// if (email.EntrepriseEmailInteractionCurrent.Id != null)
// datosInx.GenConnid = email.EntrepriseEmailInteractionCurrent.Id;
// if (email.EntrepriseEmailInteractionCurrent.ParentID != null)
// datosInx.GenParentId = email.EntrepriseEmailInteractionCurrent.ParentID;
// datosInx.GenTipoInteraccion = 11;
// datosInx.GenFechaInicioCall = inx.StartDate;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenArea = AreaTipificacion;
// if (email.EntrepriseEmailInteractionCurrent.From != null)
// datosInx.GenFrom = email.EntrepriseEmailInteractionCurrent.From;
// if (email.EntrepriseEmailInteractionCurrent.To != null)
// datosInx.GenTo = string.Join(",", email.EntrepriseEmailInteractionCurrent.To);
// if (email.EntrepriseEmailInteractionCurrent.Bcc != null)
// datosInx.GenCco = string.Join(",", email.EntrepriseEmailInteractionCurrent.Bcc);
// var inxDuration = inx.Duration;
// if (inxDuration.Ticks > 0)
// {
// datosInx.GenDuracionCall = inxDuration.TotalSeconds.ToString(CultureInfo.InvariantCulture);
// datosInx.GenFechaTerminoCall = inx.StartDate.Add(inxDuration);
// }
// datosInx.GenEstadoInteraccion = email.EntrepriseEmailInteractionCurrent.IdType.Subtype;
// }
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// _metodos.GuardaInteraccionEmail(datosInx);
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionInboundEmail -> EventAck: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
//private static void GuardaInteraccionEmailInboundEnInvite(Interaccion datosInx, IInteraction inx)
//{
// try
// {
// var email = inx as IInteractionInboundEmail;
// if (email != null)
// {
// if (email.EntrepriseEmailInteractionCurrent.Id != null)
// datosInx.GenConnid = email.EntrepriseEmailInteractionCurrent.Id;
// if (email.EntrepriseEmailInteractionCurrent.ParentID != null)
// datosInx.GenParentId = email.EntrepriseEmailInteractionCurrent.ParentID;
// datosInx.GenTipoInteraccion = 5;
// datosInx.GenFechaInicioCall = inx.StartDate;
// datosInx.UserName = Agente.UserName;
// datosInx.GenFirstName = AgenteConfig.FirstName.ToString();
// datosInx.GenLastName = AgenteConfig.LastName.ToString();
// datosInx.GenArea = AreaTipificacion;
// if (email.EntrepriseEmailInteractionCurrent.From != null)
// datosInx.GenFrom = email.EntrepriseEmailInteractionCurrent.From;
// if (email.EntrepriseEmailInteractionCurrent.To != null)
// datosInx.GenTo = string.Join(",", email.EntrepriseEmailInteractionCurrent.To);
// if (email.EntrepriseEmailInteractionCurrent.Bcc != null)
// datosInx.GenCco = string.Join(",", email.EntrepriseEmailInteractionCurrent.Bcc);
// datosInx.GenEstadoInteraccion = email.EntrepriseEmailInteractionCurrent.IdType.Subtype;
// }
// datosInx.GenEstadoInteraccion = "INVITACION MAIL ENTRANTE";
// datosInx.GenEstadoTipificacion = "PENDIENTE DE TIPIFICACION";
// _metodos.GuardaInteraccionEmail(datosInx);
// }
// catch (Exception error)
// {
// GenesysAlert.SendMessage(
// "Se ha producido un error al obtener los datos de la interacción en InteractionInboundEmail -> EventInvite: " +
// error.Message, "Public", SeverityType.Error);
// }
//}
private static void ConvierteClaseCampana(IInteraction inx)
{
try
{
var item = inx.OutboundChainRecord.Records.FirstOrDefault();
if (item != null)
{
Campana campana = new Campana();
campana.CaseId = inx.CaseId;
campana.Campaing_name = inx.OutboundChainRecord.CampaignName;
campana.Calling_list_name = inx.OutboundChainRecord.CallingListName;
campana.GUID = item.CallAttemptGUID;
campana.campaign_dbid = item.CampaignInfo.ApplicationID;
campana.campaignMode = inx.GetAttachedData("DIALMODE") != null?
inx.GetAttachedData("DIALMODE").ToString() :
"";
try
{
XDocument Documento = Utility.GeneraXML(inx);
XElement xmlOut = null;
if (Documento != null)
{
xmlOut = XElement.Parse(Documento.ToString());
}
campana.Field = xmlOut;
}
catch (Exception) { }
EResultado resultado = null;
_metodoApi.InteraccionCampana(out resultado, campana, token);
_metodos.InsertaRegistroMarkDoneModule(inx);
}
}
catch (Exception)
{
}
}
private void ConvierteClase(int idEvento, IMessage evento, IInteraction inx)
{
var data = "";
if (_caseIdentifier.CaseId != null)
{
data = _caseIdentifier.CaseId;
}
else if (inx.CaseId != null)
{
data = _caseIdentifier.CaseId;
}
InteractionVoz inxVoz = new InteractionVoz();
Campana campana = new Campana();
switch (idEvento)
{
case EventDialing.MessageId:
var eventDial = evento as EventDialing;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventDial.Name,
ani = eventDial.ANI,
dnis = eventDial.DNIS,
CallType = eventDial.CallType,
Connid = eventDial.ConnID.ToString(),
eventId = eventDial.Id,
TransferConnid = eventDial.TransferConnID != null?
eventDial.TransferConnID.ToString() :
"",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
}
var xmlAtachado = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachado != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachado.ToString());
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case EventAck.MessageId:
var eventInvite = evento as EventAck;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventInvite.Name,
ani = "",
dnis = "",
Connid = inx.InteractionId,
eventId = eventInvite.Id,
TransferConnid = ""
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.EntrepriseInteractionCurrent.Id
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
}
var xmlAtachadoInvite = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachadoInvite != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachadoInvite.ToString());
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case EventEstablished.MessageId:
var eventEstablished = evento as EventEstablished;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventEstablished.Name,
ani = eventEstablished.ANI,
dnis = eventEstablished.DNIS,
CallType = eventEstablished.CallType,
Connid = eventEstablished.ConnID.ToString(),
eventId = eventEstablished.Id,
TransferConnid = eventEstablished.TransferConnID != null?
eventEstablished.TransferConnID.ToString() :
"",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
var nombreCampaign = cm.IWCampaigns[i].Name.ToString();
}
if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
{
ConvierteClaseCampana(inx);
}
}
var xmlAtachad = Utility.GeneraXMLAtachado(listaAtached, inx);
if (xmlAtachad != null)
{
inxVoz.ATTACHED = XElement.Parse(xmlAtachad.ToString());
}
string transferidoOrigen = "";
if (eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation") != null)
{
var ValuesKey = eventEstablished.UserData.GetAsKeyValueCollection("IWAttachedDataInformation");
if (ValuesKey.GetValues("GCS_TransferringAgentName") != null)
{
transferidoOrigen = ValuesKey.GetValues("GCS_TransferringAgentName").FirstOrDefault().ToString();
}
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
//if (transferidoOrigen != "" && transferidoOrigen != Agente.UserName)
// return;
break;
case EventPartyChanged.MessageId:
var eventPartyChanged = evento as EventPartyChanged;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventPartyChanged.Name,
ani = eventPartyChanged.ANI,
dnis = eventPartyChanged.DNIS,
CallType = eventPartyChanged.CallType,
Connid = eventPartyChanged.ConnID.ToString(),
eventId = eventPartyChanged.Id,
TransferConnid = eventPartyChanged.PreviousConnID != null?
eventPartyChanged.PreviousConnID.ToString() : "",
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
inxVoz.CinteractionWebInx = new CIInteracionWeb
{
formulario = null,
ParentId = inx.ParentInteractionId
};
if (inx.GetAttachedData("GCS_TransferringAgentName") != null)
{
var agenteTransferencia = inx.GetAttachedData("GCS_TransferringAgentName").ToString();
if (!agenteTransferencia.Equals(Agente.UserName))
{
_metodos.InsertaRegistroMarkDoneModule(inx);
return;
}
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case EventReleased.MessageId:
var eventReleased = evento as EventReleased;
inxVoz.CImessage = new CImessage
{
nombreEvento = eventReleased.Name,
ani = eventReleased.ANI,
dnis = eventReleased.DNIS,
CallType = eventReleased.CallType,
Connid = eventReleased.ConnID.ToString(),
eventId = eventReleased.Id,
TransferConnid = eventReleased.TransferConnID != null?
eventReleased.TransferConnID.ToString() :
"",
Release = eventReleased.Extensions.GetAsString("ReleasingParty") != null?
eventReleased.Extensions.GetAsString("ReleasingParty").ToString() :
null,
};
inxVoz.Cinteraction = new CIInteracion
{
CaseId = inx.CaseId,
HasOutboundRecord = inx.HasOutboundChainRecord,
Records = null,
type = inx.Type
};
if (inx.EntrepriseInteractionCurrent.Profile != null)
{
if (inx.EntrepriseInteractionCurrent.Profile.ToString().Equals("Transfered"))
{
inxVoz.CImessage.TransferConnid = inx.EntrepriseInteractionCurrent.Data.Owner != null?
inx.EntrepriseInteractionCurrent.Data.Owner.ToString() : "";
}
}
if (inxVoz.Cinteraction.HasOutboundRecord)
{
ICampaignManager cm = _container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
inxVoz.CImessage.DialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
if (inxVoz.CImessage.DialMode.Equals("PROGRESSIVE") || inxVoz.CImessage.DialMode.Equals("PREDICTIVE"))
{
ConvierteClaseCampana(inx);
}
}
if (inxVoz.CImessage.TransferConnid.Equals(inxVoz.CImessage.Connid))
{
inxVoz.CImessage.TransferConnid = eventReleased.TransferConnID != null?
eventReleased.TransferConnID.ToString() :
"";
}
if (inx.EntrepriseInteractionCurrent.Profile != null)
{
if (inx.EntrepriseInteractionCurrent.Profile.ToString().Equals("Transfered"))
{
inxVoz.CImessage.TransferredNetworkCallID = 1;
}
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.TransferConnid = "";
}
if (inx.IsMonitoredByMe)
{
inxVoz.CImessage.EsMonitoreada = true;
}
break;
case Platform.Voice.Protocols.TServer.Events.EventUserEvent.MessageId:
var evetUserEvent = evento as Platform.Voice.Protocols.TServer.Events.EventUserEvent;
break;
default:
return;
break;
}
EResultado resultado = null;
_metodoApi.InteraccionVoz(out resultado, inxVoz, token);
}
/// <summary>
/// Executes the command.
/// </summary>
/// <param name="parameters">The parameters.</param>
/// <param name="progress">The progress.</param>
/// <returns></returns>
/// <summary>
/// Executes the command.
/// </summary>
/// <param name="parameters">The parameters.</param>
/// <param name="progress">The progress.</param>
/// <returns></returns>
public bool Execute(IDictionary <string, object> parameters, IProgressUpdater progress)
{
// To go to the main thread
if (Application.Current.Dispatcher != null && !Application.Current.Dispatcher.CheckAccess())
{
object result = Application.Current.Dispatcher.Invoke(DispatcherPriority.Send, new ExecuteDelegate(Execute), parameters, progress);
return((bool)result);
}
else
{
// Ok, we are in the main thread
log.Info("Execute");
IInteraction interactionVoice = parameters["InteractionMarkDone0"] as IInteraction;
var inx = InteraccionGenesys.GetAttachedData(interactionVoice);
// Get the parameter
if (interactionVoice != null)
{
var tipoInteraccion = interactionVoice.Type;
switch (tipoInteraccion)
{
case "InteractionVoice":
termino.CaseId = interactionVoice.CaseId;
termino.Agentdbid = InteractionExtensionCrossnetModule.AgenteConfig != null ?
InteractionExtensionCrossnetModule.AgenteConfig.DBID : 0;
inx.genEventoMarkdone = "InteractionVoice";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
break;
case "InteractionPullPreview":
var item = interactionVoice.OutboundChainRecord.Records.FirstOrDefault();
inx.genEventoMarkdone = "PreviewRecord";
inx.IdMarkdone = item.CallAttemptGUID;
termino.CaseId = interactionVoice.CaseId;
termino.Agentdbid = InteractionExtensionCrossnetModule.AgenteConfig != null ?
InteractionExtensionCrossnetModule.AgenteConfig.DBID : 0;
inx.genEventoMarkdone = "PreviewRecord";
break;
case "InteractionCallback":
termino.CaseId = interactionVoice.CaseId;
termino.Agentdbid = InteractionExtensionCrossnetModule.AgenteConfig != null ?
InteractionExtensionCrossnetModule.AgenteConfig.DBID : 0;
inx.genEventoMarkdone = "InteractionCallback";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
break;
}
if (InteractionExtensionCrossnetModule.TablaTipificaciones == null)
{
return(false);
}
EResultado resultado = null;
_metodoApi.TerminoInteraccion(out resultado, termino, InteractionExtensionCrossnetModule.token);
DataRow resultMarkDone = null;
switch (tipoInteraccion)
{
case "InteractionVoice":
inx.genEventoMarkdone = "InteractionVoice";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
resultMarkDone = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault();
break;
case "InteractionPullPreview":
var item = interactionVoice.OutboundChainRecord.Records.FirstOrDefault();
inx.genEventoMarkdone = "PreviewRecord";
inx.IdMarkdone = item.CallAttemptGUID;
resultMarkDone = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault();
break;
case "InteractionCallback":
inx.genEventoMarkdone = "InteractionCallback";
inx.IdMarkdone = interactionVoice.EntrepriseInteractionCurrent.Id;
resultMarkDone = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault();
break;
}
string Estado = resultMarkDone["Estado"] != null ? resultMarkDone["Estado"].ToString() : "";
if (!Estado.Equals("TIPIFICADO"))
{
GenesysAlert.SendMessage("Favor tipificar", "Public", SeverityType.Warning);
return(true);
}
else
{
switch (tipoInteraccion)
{
case "InteractionVoice":
InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault().Delete();
break;
case "InteractionPullPreview":
var item = interactionVoice.OutboundChainRecord.Records.FirstOrDefault();
InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault().Delete();
break;
case "InteractionCallback":
InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + inx.IdMarkdone +
"' and Agente ='" + inx.GenAgente + "'").FirstOrDefault().Delete();
break;
}
}
}
return(false);
}
}
