public static void InitializeUtils(ISFDCListener _subscirber, IAgentDetails _agentDetails, IConfService _confService)
{
try
{
logger = Log.GenInstance();
logger.Info("InitializeUtils : Reading Configuration and Initializing Properties......");
AgentDetails = _agentDetails;
ConfigService = _confService;
SFDCListener = _subscirber;
foreach (string sfdcObject in SFDCOptions.SFDCPopupPages)
{
KeyValueCollection ConfigData = null;
if (sfdcObject == "lead")
{
CommonPopupObjects += "Lead,";
logger.Info("InitializeUtils : Reading SFDCLead Configuration and Initializing Properties......");
LeadConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (LeadConfigs != null)
{
LeadVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(LeadConfigs, sfdcObject);
LeadChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(LeadConfigs, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
LeadNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
}
else
{
logger.Info("InitializeUtils : No Lead Configuration Found.");
}
}
else if (sfdcObject == "contact")
{
CommonPopupObjects += "Contact,";
logger.Info("InitializeUtils : Reading SFDCContact Configuration and Initializing Properties......");
ContactConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (ContactConfigs != null)
{
ContactVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(ContactConfigs, sfdcObject);
ContactChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(ContactConfigs, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
ContactNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
}
else
{
logger.Info("InitializeUtils : No Contact Configuration Found.");
}
}
else if (sfdcObject == "account")
{
CommonPopupObjects += "Account,";
logger.Info("InitializeUtils : Reading SFDCAccount Configuration and Initializing Properties......");
AccountConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (AccountConfigs != null)
{
AccountVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(AccountConfigs, sfdcObject);
AccountChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(AccountConfigs, sfdcObject);
AccountNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Account Configuration Found.");
}
}
else if (sfdcObject == "case")
{
CommonPopupObjects += "Case,";
logger.Info("InitializeUtils : Reading SFDCCase Configuration and Initializing Properties......");
CaseConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (CaseConfigs != null)
{
CaseVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(CaseConfigs, sfdcObject);
CaseChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(CaseConfigs, sfdcObject);
CaseNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Case Configuration Found.");
}
}
else if (sfdcObject == "opportunity")
{
CommonPopupObjects += "Opportunity,";
logger.Info("InitializeUtils : Reading SFDCOpportunity Configuration and Initializing Properties......");
OpportunityConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (OpportunityConfigs != null)
{
OpportunityVoiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(OpportunityConfigs, sfdcObject);
OpportunityChatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(OpportunityConfigs, sfdcObject);
OpportunityNewRecordConfigs = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject);
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Opportunity Configuration Found.");
}
}
else if (sfdcObject.Contains("customobject"))
{
logger.Info("InitializeUtils : Reading SFDCCustomObject Configuration and Initializing Properties......");
logger.Info("InitializeUtils : Object Name : " + sfdcObject);
KeyValueCollection customConfig = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (customConfig != null)
{
CustomObjectConfigs.Add(sfdcObject, customConfig);
VoiceOptions voiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(customConfig, sfdcObject);
if (voiceOptions != null)
{
if (voiceOptions.ObjectName != null)
{
CommonPopupObjects += voiceOptions.ObjectName + ",";
CustomObjectNames.Add(voiceOptions.ObjectName, sfdcObject);
}
CustomObjectVoiceOptions.Add(sfdcObject, voiceOptions);
}
ChatOptions chatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(customConfig, sfdcObject);
if (chatOptions != null)
{
CustomObjectChatOptions.Add(sfdcObject, chatOptions);
}
CustomObjectNewRecordConfigs.Add(sfdcObject, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, sfdcObject));
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObject, ConfigData);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObject, ConfigData);
}
}
else
{
logger.Info("InitializeUtils : No Configuration Found for the CustomObject : " + sfdcObject);
}
}
else if (sfdcObject == "useractivity")
{
logger.Info("InitializeUtils : Reading SFDCUserActivity Configuration and Initializing Properties......");
UserActivityConfigs = ReadConfiguration.GetInstance().ReadSFDCObjectConfig(_agentDetails.MyApplication, _agentDetails.AgentGroups, _agentDetails.Person, sfdcObject);
if (UserActivityConfigs != null)
{
UserActivityVoiceOptions = ReadProperties.GetInstance().GetSFDCUserActivityVoiceProperties(UserActivityConfigs, sfdcObject);
KeyValueCollection voiceUserActivityLog = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObject);
if (voiceUserActivityLog != null)
{
VoiceActivityLogCollection.Add(sfdcObject, voiceUserActivityLog);
}
UserActivityChatOptions = ReadProperties.GetInstance().GetSFDCUserActivityChatProperties(UserActivityConfigs, sfdcObject);
KeyValueCollection chatuseractivitylog = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObject);
if (chatuseractivitylog != null)
{
ChatActivityLogCollection.Add(sfdcObject, chatuseractivitylog);
}
}
else
{
logger.Info("InitializeUtils : No SFDCUserActivity Configuration Found.");
}
}
}
if (!String.IsNullOrEmpty(CommonPopupObjects))
{
CommonPopupObjects = CommonPopupObjects.Substring(0, CommonPopupObjects.Length - 1);
}
if (SFDCOptions.CanUseCommonSearchData)
{
//Read business attribute for Profile level activity
if (!string.IsNullOrWhiteSpace(SFDCOptions.ProfileActivityBusinessAttributeName))
{
ProfileLevelActivity = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, _agentDetails.Person.Tenant.DBID, SFDCOptions.ProfileActivityBusinessAttributeName, "voice.useractivity");
}
else
{
logger.Info("ProfileLevel Activity Log Creation is not configured");
}
}
}
catch (Exception generalException)
{
logger.Error("InitializeUtils : Error Occurred while Reading SFDC Object configurations : " + generalException.ToString());
}
}
private static void ReadCustomObjectConfigurations(string sfdcObjectName)
{
try
{
_logger.Info("Initialize: Reading CustomObject Configuration and Initializing Properties......");
_logger.Info("Initialize: Object Name : " + sfdcObjectName);
KeyValueCollection customConfig = ReadConfiguration.GetInstance().ReadSFDCUtilityConfig(AgentDetails.MyApplication, AgentDetails.AgentGroups, AgentDetails.Person, sfdcObjectName);
if (customConfig != null)
{
CustomObjectConfigs.Add(sfdcObjectName, customConfig);
if (IsVoiceEnabled)
{
_logger.Info("Reading Voice Options for the " + sfdcObjectName + " object");
VoiceNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "voice." + sfdcObjectName));
VoiceOptions voiceOptions = ReadProperties.GetInstance().GetSFDCObjectVoiceProperties(customConfig, sfdcObjectName);
if (voiceOptions != null)
{
if (voiceOptions.ObjectName != null && !CustomObjectNames.ContainsKey(voiceOptions.ObjectName + ","))
{
CommonPopupObjects += voiceOptions.ObjectName + ",";
CustomObjectNames.Add(voiceOptions.ObjectName, sfdcObjectName);
}
CustomObjectVoiceOptions.Add(sfdcObjectName, voiceOptions);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "voice." + sfdcObjectName);
if (ConfigData != null)
{
VoiceActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
if (IsChatEnabled)
{
_logger.Info("Reading Chat Options for the " + sfdcObjectName + " object");
ChatNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "chat." + sfdcObjectName));
ChatOptions chatOptions = ReadProperties.GetInstance().GetSFDCObjectChatProperties(customConfig, sfdcObjectName);
if (chatOptions != null)
{
if (chatOptions.ObjectName != null && !CustomObjectNames.ContainsKey(chatOptions.ObjectName + ","))
{
CommonPopupObjects += chatOptions.ObjectName + ",";
CustomObjectNames.Add(chatOptions.ObjectName, sfdcObjectName);
}
CustomObjectChatOptions.Add(sfdcObjectName, chatOptions);
}
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "chat." + sfdcObjectName);
if (ConfigData != null)
{
ChatActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
if (IsEmailEnabled)
{
_logger.Info("Reading Email Options for the " + sfdcObjectName + " object");
EmailOptions emailOptions = ReadProperties.GetInstance().GetSFDCObjectEmailProperties(customConfig, sfdcObjectName);
if (emailOptions != null)
{
if (emailOptions.ObjectName != null && !CustomObjectNames.ContainsKey(emailOptions.ObjectName + ","))
{
CommonPopupObjects += emailOptions.ObjectName + ",";
CustomObjectNames.Add(emailOptions.ObjectName, sfdcObjectName);
}
CustomObjectEmailOptions.Add(sfdcObjectName, emailOptions);
}
EmailNewRecordCollection.Add(sfdcObjectName, ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.NewRecordDataBusinessAttribute, "email." + sfdcObjectName));
ConfigData = ReadConfiguration.GetInstance().ReadBusinessAttribuiteConfig(ConfigService, AgentDetails.Person.Tenant.DBID, SFDCOptions.ActivityLogBusinessAttribute, "email." + sfdcObjectName);
if (ConfigData != null)
{
EmailActivityLogCollection.Add(sfdcObjectName, ConfigData);
}
}
}
else
{
_logger.Info("Initialize: CustomObject Configuration Not Found.");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred in CustomObjectConfigurations() method, Exception:" + generalException.ToString());
}
}