public async Task CreateNewTicket(ISocketMessageChannel chan, IUser user, string omsg)
{
var ticket = new SupportTicket()
{
DMChannelID = chan.Id,
UserID = user.Id,
DMTyping = new TypingState()
{
Typing = false,
TypingObject = null
}
};
var guilduser = client.GetGuild(Global.SwissGuildId).GetUser(user.Id);
//create new ticket channel
var ticketchan = await client.GetGuild(Global.SwissGuildId).CreateTextChannelAsync($"{user.Username}-{user.Discriminator}", x => x.CategoryId = Global.TicketCategoryID);
var logs = ModDatabase.currentLogs.Users.Any(x => x.userId == user.Id) ? ModDatabase.currentLogs.Users.First(x => x.userId == user.Id) : null;
ticket.Transcript = new TicketTranscript(ticket, omsg);
var embed = new EmbedBuilder()
{
Title = $"**New support ticket from {user}**",
Description = $"To view ticket snippets, do `!snippets` or `*snippets`",
Author = new EmbedAuthorBuilder() { Name = user.ToString(), IconUrl = user.GetAvatarUrl() },
Fields = new List<EmbedFieldBuilder>()
{
{ new EmbedFieldBuilder()
{
Name = "User",
Value = $"Name: {user}\nNickname: {guilduser.Nickname}\nID: {guilduser.Id}\nMention: {guilduser.Mention}\nCreated at: {guilduser.CreatedAt.UtcDateTime.ToString("f")} UTC\nJoined at: {guilduser.JoinedAt.Value.ToString("f")} UTC",
} },
{ new EmbedFieldBuilder()
{
Name = "Roles",
Value =
string.Join("\n", guilduser.Roles.OrderBy(x => x.Position).Select(x => x.Mention)).Length > 1024
? $"Unable to display all roles, listing top ten:\n{string.Join("\n", guilduser.Roles.OrderBy(x => x.Position).Select(x => x.Mention).Take(10))}"
: string.Join("\n", guilduser.Roles.Select(x => x.Mention))
} },
},
Color = Color.DarkPurple
};
if(logs == null)
{
embed.AddField("Modlogs", "None");
}
else
{
string mlogs = "None <3";
foreach(var mlog in logs.Logs.OrderBy(x => x.Date).Reverse())
{
if (mlogs == "None <3")
mlogs = "";
mlogs += $"**{mlog.Action.ToString()}** on **{mlog.Date}**\n**Reason:** {mlog.Reason}\n**Moderator:** <@{mlog.ModeratorID}>\n\n";
}
embed.AddField("Modlogs", mlogs.Length > 1024 ? $"Modlogs too long, listing top 5\n\n{string.Join("\n\n", mlogs.Split("\n\n").Take(5))}" : string.Join("\n\n", mlogs.Split("\n\n")));
}
var msg = await ticketchan.SendMessageAsync("@here", false, embed.Build());
await ticketchan.SendMessageAsync($"**\nV----------------START-OF-TICKET----------------V**\n\n**[Ticketer] {user}** - " + omsg);
await msg.PinAsync();
ticket.TicketChannel = ticketchan.Id;
CurrentTickets.Add(ticket);
Global.SaveSupportTickets();
}
public async Task CreateNewTicket(ISocketMessageChannel chan, IUser user, string omsg, bool training = false, string tId = null)
{
var ticket = new SupportTicket()
{
DMChannelID = chan.Id,
UserID = user.Id,
DMTyping = new TypingState()
{
Typing = false,
TypingObject = null
}
};
var guilduser = client.GetGuild(Global.SwissGuildId).GetUser(user.Id);
//create new ticket channel
var ticketchan = await client.GetGuild(Global.SwissGuildId).CreateTextChannelAsync($"{user.Username}-{user.Discriminator}{(training ? "-training" : "")}", x => x.CategoryId = Global.TicketCategoryID);
var logs = ModDatabase.currentLogs.Users.Any(x => x.userId == user.Id) ? ModDatabase.currentLogs.Users.First(x => x.userId == user.Id) : null;
ticket.Transcript = new TicketTranscript(ticket, omsg);
var embed = new EmbedBuilder()
{
Title = $"**New support ticket from {user}**",
Description = $"To view ticket snippets, do `!snippets` or `*snippets`",
Author = new EmbedAuthorBuilder()
{
Name = user.ToString(), IconUrl = user.GetAvatarUrl()
},
Fields = new List <EmbedFieldBuilder>()
{
{ new EmbedFieldBuilder()
{
Name = "User",
Value = $"Name: {user}\nNickname: {guilduser.Nickname}\nID: {guilduser.Id}\nMention: {guilduser.Mention}\nCreated at: {guilduser.CreatedAt.UtcDateTime.ToString("f")} UTC\nJoined at: {guilduser.JoinedAt.Value.ToString("f")} UTC",
} },
{ new EmbedFieldBuilder()
{
Name = "Roles",
Value =
string.Join("\n", guilduser.Roles.OrderBy(x => x.Position).Select(x => x.Mention)).Length > 1024
? $"Unable to display all roles, listing top ten:\n{string.Join("\n", guilduser.Roles.OrderBy(x => x.Position).Select(x => x.Mention).Take(10))}"
: string.Join("\n", guilduser.Roles.Select(x => x.Mention))
} },
},
Color = Color.DarkPurple
};
if (logs == null)
{
embed.AddField("Modlogs", "None");
}
else
{
string mlogs = "None <3";
foreach (var mlog in logs.Logs.OrderBy(x => x.Date).Reverse())
{
if (mlogs == "None <3")
{
mlogs = "";
}
mlogs += $"**{mlog.Action.ToString()}** on **{mlog.Date}**\n**Reason:** {mlog.Reason}\n**Moderator:** <@{mlog.ModeratorID}>\n\n";
}
embed.AddField("Modlogs", mlogs.Length > 1024 ? $"Modlogs too long, listing top 5\n\n{string.Join("\n\n", mlogs.Split("\n\n").Take(5))}" : string.Join("\n\n", mlogs.Split("\n\n")));
}
var msg = await ticketchan.SendMessageAsync(training?$"<@{tId}>" : "@here", false, embed.Build());
var content = omsg;
if (omsg != null)
{
content = content.Replace("@everyone", "~~@ everyone~~").Replace("@here", "~~@ here~~");
List <(string old, string newS)> d = new List <(string old, string newS)>();
if (Regex.IsMatch(content, @"<@&(\d{17}|\d{18})>"))
{
var mtch = Regex.Matches(content, @"(<@&(\d{17}|\d{18})>)");
foreach (Match m in mtch)
{
var role = Global.SwissGuild.Roles.FirstOrDefault(x => x.Id == ulong.Parse(m.Groups[2].Value));
if (role != null)
{
d.Add((m.Value, $"~~@{role.Name}~~"));
}
}
}
foreach (var item in d)
{
content = content.Replace(item.old, item.newS);
}
}
if (training)
{
await ticketchan.SendMessageAsync($"**\nV-----------START-OF-TRAINING TICKET-----------V**\n\n");
}
else
{
await ticketchan.SendMessageAsync($"**\nV----------------START-OF-TICKET----------------V**\n\n**[Ticketer] {user}** - " + content);
}
await msg.PinAsync();
ticket.TicketChannel = ticketchan.Id;
CurrentTickets.Add(ticket);
Global.SaveSupportTickets();
}
