public async Task <ResultInfo> CreateRequestAsync(CreateHelpRequest request)
{
ResultInfo helpDeskResult = null;
if (_options.IsHelpDeskEnabled)
{
helpDeskResult = await _helpDeskManager.AddRequestAsync(request);
}
ResultInfo slackResult = null;
if (_options.IsSlackEnabled)
{
slackResult = await _slackManager.SendMessageAsync(request, _options.AppName);
}
if ((helpDeskResult?.IsSuccess ?? true) && (slackResult?.IsSuccess ?? true))
{
return(new ResultInfo(HttpStatusCode.OK));
}
return(helpDeskResult?.StatusCode == HttpStatusCode.GatewayTimeout ||
helpDeskResult?.StatusCode == HttpStatusCode.RequestTimeout ||
slackResult?.StatusCode == HttpStatusCode.RequestTimeout ||
slackResult?.StatusCode == HttpStatusCode.RequestTimeout
? new ResultInfo(HttpStatusCode.BadRequest, "Help center service was not able to receive your request at this time. Please try again or contact administrator for more information.")
: new ResultInfo(HttpStatusCode.BadRequest, "Current Request can’t be submitted at this time. Please try again or contact administrator for more information."));
}
public Task <ResultInfo> SendMessageAsync(CreateHelpRequest message, string appName = null)
{
return(RetryUtils.DoAsync(async() =>
{
var text = new StringBuilder();
if (!string.IsNullOrEmpty(appName))
{
text.AppendLine($"*AppName:* {appName}");
}
text.AppendLine($"*From:* {message.Email}");
text.AppendLine($"*Subject:* {message.Subject}");
text.AppendLine($"*Description:* {message.Description}");
var slack = new SlackClient(_options.Url);
var slackMessage = new SlackMessage()
{
Channel = _options.Channel,
Text = text.ToString(),
Username = _options.Username,
IconEmoji = Emoji.Angel
};
return await slack.PostAsync(slackMessage) ? new ResultInfo(HttpStatusCode.OK) : new ResultInfo(HttpStatusCode.BadRequest, "Error in post message");
},
TimeSpan.FromMilliseconds(500),
3,
false,
exception => { LoggerUtils.Log("SlackManager exception", exception, nameof(SlackManager)); }));
}
public Task <ResultInfo> AddRequestAsync(CreateHelpRequest model)
{
return(RetryUtils.DoAsync(async() =>
{
var baseUrl = new Uri(new Uri(_options.Url), _addRequestApiMethod);
var client = new RestClient(baseUrl);
var request = new RestRequest(Method.POST);
var outgoingQueryString = HttpUtility.ParseQueryString(string.Empty);
outgoingQueryString.Add("apikey", _options.ApiKey);
outgoingQueryString.Add("group", _options.Group);
outgoingQueryString.Add("businessUnit", _options.BusinessUnit);
outgoingQueryString.Add("email", model.Email);
outgoingQueryString.Add("subject", model.Subject);
outgoingQueryString.Add("description", model.Description);
var postdata = outgoingQueryString.ToString();
request.AddParameter("application/x-www-form-urlencoded", postdata, ParameterType.RequestBody);
var response = await client.ExecuteTaskAsync(request);
if (!response.IsSuccessful)
{
LoggerUtils.Log($"HelpDesk API request was failed with code: {response.StatusCode}" + Environment.NewLine
+ $"Response: {response.Content}",
_logFileName);
return new ResultInfo(response.StatusCode, _invalidRequestMessage);
}
var responseModel = JsonConvert.DeserializeObject <CreateHelpDeskRequestResponse>(response.Content);
if (responseModel.Response.Result.Status == CreateHelpDeskRequestResponse.Status.Failure)
{
LoggerUtils.Log($"HelpDesk API AddRequest was failed with message: {responseModel.Response.Result.Message}", _logFileName);
return new ResultInfo(HttpStatusCode.BadRequest, _invalidRequestMessage);
}
return new ResultInfo(HttpStatusCode.OK);
},
TimeSpan.FromMilliseconds(500),
3,
false,
exception => { LoggerUtils.Log("HelpDeskManager exception", exception, _logFileName); }));
}
