public void RecordAnalytics(string[] contactDetails, string channel = null, string goalId = null, string chatId = null, string questionId = null, string answerId = null)
{
using (Sitecore.XConnect.Client.XConnectClient client = Sitecore.XConnect.Client.Configuration.SitecoreXConnectClientConfiguration.GetClient())
{
try
{
Contact contact = null, existingContact = null;
//// Retrieve contact
existingContact = client.Get <Contact>(new IdentifiedContactReference(contactDetails[0], contactDetails[1]), new ContactExpandOptions());
if (existingContact != null)
{
contact = existingContact;
}
else
{
contact = new Contact(new ContactIdentifier(contactDetails[0], contactDetails[1], ContactIdentifierType.Known));
client.AddContact(contact);
}
if (contact != null)
{
var result = getInteractionFacets(contact.Id.GetValueOrDefault(), chatId, questionId, answerId);
if (!result && !String.IsNullOrEmpty(answerId))
{
var channelId = Guid.Parse(channel);
string userAgent = HttpContext.Current.Request.UserAgent;
Interaction interaction = new Interaction(contact, InteractionInitiator.Brand, channelId, userAgent);
ChatBotAnalytics CBData = new ChatBotAnalytics()
{
ChatId = chatId,
Question = questionId,
Answer = answerId
};
client.SetFacet <ChatBotAnalytics>(interaction, ChatBotAnalytics.DefaultFacetKey, CBData);
var offlineGoal = Guid.Parse(goalId);
var xConnectEvent = new Goal(offlineGoal, DateTime.UtcNow);
interaction.Events.Add(xConnectEvent);
client.AddInteraction(interaction);
client.Submit();
}
}
}
catch (Exception ex)
{
Log.Info(ex.ToString(), this);
}
}
}
public List <ChatInfo> GetLastStoredChat(string chatId = null, string contactId = null)
{
List <ChatInfo> chatInfo = new List <ChatInfo>();
using (Sitecore.XConnect.Client.XConnectClient client = Sitecore.XConnect.Client.Configuration.SitecoreXConnectClientConfiguration.GetClient())
{
try
{
//Contact reference from ID
var reference = new IdentifiedContactReference(Sitecore.Analytics.XConnect.DataAccess.Constants.IdentifierSource, contactId);
// Retrieve contact
var results = client.Get <Contact>(reference, new Sitecore.XConnect.ContactExpandOptions()
{
Interactions = new Sitecore.XConnect.RelatedInteractionsExpandOptions(ChatBotAnalytics.DefaultFacetKey)
{
}
});
if (chatId != null)
{
var interactionFacet = results?.Interactions.Where(x => x.GetFacet <ChatBotAnalytics>()?.ChatId == chatId);
if (interactionFacet != null && interactionFacet.Count() > 0)
{
foreach (var i in interactionFacet)
{
ChatBotAnalytics ipInfoFacet = i.GetFacet <ChatBotAnalytics>(ChatBotAnalytics.DefaultFacetKey);
chatInfo.Add(new ChatInfo
{
ChatId = ipInfoFacet.ChatId,
QuestionId = ipInfoFacet.Question,
AnswerId = ipInfoFacet.Answer,
LastModified = ipInfoFacet.LastModified.GetValueOrDefault()
});
}
}
}
chatInfo = chatInfo.GroupBy(x => x.QuestionId).Select(latest => latest.OrderByDescending(x => x.LastModified).First()).ToList();
}
catch (Exception ex)
{
Log.Info(ex.ToString(), this);
}
}
return(chatInfo);
}
