public virtual void UpdateReference(CallsEvents entity)
{
DataCommand cmd = DataCommandManager.GetDataCommand("UpdateReference");
cmd.SetParameterValue(entity);
cmd.ExecuteNonQuery();
}
/// <summary>
/// 创建顾客来电
/// </summary>
/// <param name="entity"></param>
/// <returns></returns>
public virtual void Create(CallsEvents entity)
{
using (TransactionScope scope = new TransactionScope())
{
ObjectFactory <ICallsEventsDA> .Instance.CreateEvents(entity);
//跟进日志
foreach (var item in entity.LogList)
{
item.CallsEventsSysNo = entity.SysNo;
ObjectFactory <ICallsEventsDA> .Instance.CreateFollowUpLog(item);
}
//根据状态做相应的更新
entity = ObjectFactory <CallsEventsProcessor> .Instance.Load(entity.SysNo.Value);
if (entity.Status == CallsEventsStatus.Replied)
{
entity.LastEditDate = null;
entity.CloseDate = null;
ObjectFactory <ICallsEventsDA> .Instance.UpdateEvents(entity);
}
else if (entity.Status == CallsEventsStatus.Abandoned)
{
entity.LastEditDate = DateTime.Now;
entity.CloseDate = null;
}
else
{
this.CloseCallsEvents(entity);
}
scope.Complete();
}
}
public virtual void CloseCallsEvents(CallsEvents entity)
{
DataCommand cmd = DataCommandManager.GetDataCommand("CloseCallsEvents");
cmd.SetParameterValue(entity);
cmd.ExecuteNonQuery();
}
public virtual void CreateCallsEventsFollowUpLog(CallsEventsFollowUpLog request)
{
//保存来电事件和跟进日志的状态一致
CallsEvents entity = ObjectFactory <CallsEventsProcessor> .Instance.Load(request.CallsEventsSysNo.Value);
using (TransactionScope scope = new TransactionScope())
{
if (request.Status == CallsEventsStatus.Replied)
{
entity.LastEditDate = DateTime.Now;
entity.CloseDate = null;
entity.Status = CallsEventsStatus.Replied;
ObjectFactory <ICallsEventsDA> .Instance.UpdateEvents(entity);
}
else if (request.Status == CallsEventsStatus.Abandoned)
{
entity.LastEditDate = DateTime.Now;
entity.CloseDate = null;
entity.Status = CallsEventsStatus.Abandoned;
ObjectFactory <ICallsEventsDA> .Instance.UpdateEvents(entity);
}
else
{
entity.Status = CallsEventsStatus.Handled;
this.CloseCallsEvents(entity);
}
ObjectFactory <ICallsEventsDA> .Instance.CreateFollowUpLog(request);
scope.Complete();
}
}
public virtual CallsEvents CreateEvents(CallsEvents entity)
{
DataCommand cmd = DataCommandManager.GetDataCommand("InsertCustomerCallsEvents");
cmd.SetParameterValue(entity);
cmd.ExecuteNonQuery();
entity.SysNo = Convert.ToInt32(cmd.GetParameterValue("@SysNo"));
return(entity);
}
private void ButtonSave_Click(object sender, RoutedEventArgs e)
{
ButtonSave.IsEnabled = false;
ValidationManager.Validate(this.newGrid);
if (viewModel.NewCallingLog.HasValidationErrors)
{
ButtonSave.IsEnabled = true;
return;
}
if (string.IsNullOrEmpty(viewModel.CustomerID) && string.IsNullOrEmpty(viewModel.Phone))
{
CPApplication.Current.CurrentPage.Context.Window.Alert(ResCustomerCallingMaintain.msg_VaildateCustomer);
ButtonSave.IsEnabled = true;
return;
}
if (viewModel.SysNo == null || viewModel.SysNo <= 0)
{
CallsEvents callingEntity = viewModel.ConvertVM <CustomerCalingMaintainVM, CallsEvents>();
callingEntity.LogList = new List <CallsEventsFollowUpLog>();
callingEntity.LogList.Add(viewModel.NewCallingLog.ConvertVM <CallingLogVM, CallsEventsFollowUpLog>());
callingEntity.Status = callingEntity.LogList[0].Status;
new CustomerCallingFacade(CPApplication.Current.CurrentPage).CreateCallsEvents(callingEntity, (obj, args) =>
{
if (args.FaultsHandle())
{
ButtonSave.IsEnabled = true;
return;
}
ButtonSave.IsEnabled = callingEntity.Status != CallsEventsStatus.Handled;
viewModel.NewCallingLog = new CallingLogVM();
CPApplication.Current.CurrentPage.Context.Window.Alert(ResCustomerCallingMaintain.msg_OperateSuccess);
Dialog.ResultArgs.DialogResult = DialogResultType.OK;
Dialog.Close();
});
}
else
{
CallsEventsFollowUpLog entity = new CallsEventsFollowUpLog();
entity = viewModel.NewCallingLog.ConvertVM <CallingLogVM, CallsEventsFollowUpLog>();
entity.CallsEventsSysNo = viewModel.SysNo;
new CustomerCallingFacade(CPApplication.Current.CurrentPage).CreateCallsEventsFollowUpLog(entity, (obj, args) =>
{
if (args.FaultsHandle())
{
ButtonSave.IsEnabled = true;
return;
}
ButtonSave.IsEnabled = entity.Status != CallsEventsStatus.Handled;
viewModel.NewCallingLog = new CallingLogVM();
dataGridLogList.Bind();
needRefulshList = true;
});
}
}
/// <summary>
/// 转换RMA
/// </summary>
/// <param name="entity"></param>
/// <returns></returns>
public virtual void TransRMA(int callingSysNO, InternalMemoInfo request)
{
CallsEvents entity = ObjectFactory <CallsEventsProcessor> .Instance.Load(callingSysNO);
entity.ReferenceType = CallingReferenceType.RMA;
using (TransactionScope scope = new TransactionScope())
{
entity.ReferenceSysNo = ExternalDomainBroker.CreateRMATracking(request).SysNo;
ObjectFactory <CallsEventsProcessor> .Instance.UpdateReference(entity);
ObjectFactory <CallsEventsProcessor> .Instance.CloseCallsEvents(entity);
scope.Complete();
}
}
/// <summary>
/// 转换投诉
/// </summary>
/// <param name="entity"></param>
/// <returns></returns>
public virtual void TransComplaint(int callingSysNO, SOComplaintCotentInfo complaintInfo)
{
CallsEvents entity = ObjectFactory <CallsEventsProcessor> .Instance.Load(callingSysNO);
entity.ReferenceType = CallingReferenceType.Complain;
using (TransactionScope scope = new TransactionScope())
{
complaintInfo.CompanyCode = entity.CompanyCode;
entity.ReferenceSysNo = ExternalDomainBroker.AddComplain(complaintInfo).SysNo;
ObjectFactory <CallsEventsProcessor> .Instance.UpdateReference(entity);
ObjectFactory <CallsEventsProcessor> .Instance.CloseCallsEvents(entity);
scope.Complete();
}
}
public virtual void CloseCallsEvents(CallsEvents entity)
{
int usedHours = 0;
List <DateTime> holidays = ExternalDomainBroker.GetHoliday(AppSettingManager.GetSetting("Customer", "CSHoliday"), entity.CompanyCode);
int holidayHours = holidays.Where(p => p > entity.CreateDate.Value && p < DateTime.Now).Count() * 24;
usedHours = (DateTime.Now - entity.CreateDate.Value).Hours - holidayHours;
if (usedHours < 0)
{
usedHours = 0;
}
entity.Status = CallsEventsStatus.Handled;
entity.CloseDate = DateTime.Now;
entity.LastEditDate = DateTime.Now;
entity.UsedHours = usedHours;
ObjectFactory <ICallsEventsDA> .Instance.UpdateEvents(entity);
}
public void CreateCallsEvents(CallsEvents request, EventHandler <RestClientEventArgs <dynamic> > callback)
{
string relativeUrl = "/CustomerService/CallsEvents/Create";
restClient.Create(relativeUrl, request, callback);
}
public virtual void Create(CallsEvents entity)
{
ObjectFactory <CallsEventsProcessor> .Instance.Create(entity);
}
public virtual void CloseComplain(CallsEvents entity)
{
throw new NotImplementedException();
}
/// <summary>
/// 更新
/// </summary>
/// <param name="entity"></param>
public virtual void UpdateReference(CallsEvents entity)
{
ObjectFactory <ICallsEventsDA> .Instance.UpdateReference(entity);
}
public virtual void CloseCallsEvents(CallingReferenceType ReferenceType, int ReferenceSysNo, string note)
{
CallsEvents entity = ObjectFactory <ICallsEventsDA> .Instance.Load(ReferenceType, ReferenceSysNo);
this.CloseCallsEvents(entity);
}
/// <summary>
/// 关闭投诉
/// </summary>
/// <param name="entity"></param>
/// <returns></returns>
public virtual void CloseComplain(CallsEvents entity)
{
ObjectFactory <ICallsEventsDA> .Instance.CloseComplain(entity);
}
public void CreateCallsEvents(CallsEvents request)
{
ObjectFactory <CallsEventsAppService> .Instance.Create(request);
}
