public ActionResult CallQueueReport(CallQueueReportModelFilter filter = null, int pageNumber = 1)
{
int totalRecords;
var model = _callQueueService.GetCallQueueReport(pageNumber, _pageSize, filter, out totalRecords);
if (model == null)
{
model = new CallQueueReportListModel();
}
model.Filter = filter;
var currentAction = ControllerContext.RouteData.Values["action"].ToString();
Func <int, string> urlFunc =
pn =>
Url.Action(currentAction,
new
{
pageNumber = pn,
filter.AssignedToOrgRoleUserId,
filter.CallQueueId
});
model.PagingModel = new PagingModel(pageNumber, _pageSize, totalRecords, urlFunc);
return(View(model));
}
public CallQueueReportListModel Create(IEnumerable <CallQueueAssignment> callQueueAssignments, IEnumerable <CallQueue> callQueues, IEnumerable <OrderedPair <long, string> > idNamePairs,
IEnumerable <CallQueueCustomerStats> totalCustomerStats, IEnumerable <CallQueueCustomerStats> contactedCustomerStats)
{
var model = new CallQueueReportListModel();
var collection = new List <CallQueueReportModel>();
callQueueAssignments.ToList().ForEach(cqa =>
{
var idNamePair = idNamePairs.Where(inp => inp.FirstValue == cqa.AssignedOrgRoleUserId).Select(inp => inp).Single();
var callQueue = callQueues.Where(cq => cq.Id == cqa.CallQueueId).Select(cq => cq).Single();
var totalCustomerStat = totalCustomerStats.Where(tcs => tcs.CallQueueId == cqa.CallQueueId && tcs.AssignedToOrgRoleUserId == cqa.AssignedOrgRoleUserId).Select(tcs => tcs).SingleOrDefault();
var contactedCustomerStat = contactedCustomerStats.Where(ccs => ccs.CallQueueId == cqa.CallQueueId && ccs.AssignedToOrgRoleUserId == cqa.AssignedOrgRoleUserId).Select(ccs => ccs).SingleOrDefault();
var callQueueReportModel = new CallQueueReportModel()
{
AgentName = idNamePair.SecondValue,
QueueName = callQueue.Name,
TotalCustomerAssigned = totalCustomerStat != null ? totalCustomerStat.Count : 0,
TotalCustomerContacted = contactedCustomerStat != null ? contactedCustomerStat.Count : 0
};
collection.Add(callQueueReportModel);
});
model.Collection = collection;
return(model);
}
public ActionResult CallQueueReportCompleted(string id, CallQueueReportListModel model)
{
if (id == null)
{
return(Content("Model can't be null."));
}
if (model == null || model.Collection == null || model.Collection.Count() < 1)
{
return(Content("Model can't be null."));
}
RemoveProcess(id);
var exporter = ExportableDataGeneratorProcessManager <ViewModelBase, ModelFilterBase> .GetCsvExporter <CallQueueReportModel>();
var message = WriteCsv(string.Format("CallQueueReport_{0}.csv", id), exporter, model.Collection, RequestSubcriberChannelNames.CallQueueReportQueue, RequestSubcriberChannelNames.CallQueueReportChannel);
return(Content(message));
}