public IActionResult BookComplaint(string txnId)
{
try
{
var sessionUtility = new SessionUtility();
var req = new
{
CustomerId = sessionUtility.GetLoginSession().customerId,
CustomerName = sessionUtility.GetLoginSession().firstName,
CustomerEmailId = "",
AlternateMobileNumber = "",
CustomerLanguageId = 1,
TicketSubCategoryId = 2,
TicketSourceId = 1,
TicketChannelId = 2,
TransactionId = txnId,
CustomerRemark = "Book Complaint",
BookedBy = sessionUtility.GetLoginSession().customerId,
BookedRemarks = "Automatic Booked"
};
string errorMessage = string.Empty;
var response = new CallHelpDeskService().PostResponse <string>("putDetailstickets", req, ref errorMessage);
if (string.IsNullOrEmpty(errorMessage))
{
return(Json("Ticket Booked. Ticket ID: " + response));
}
}
catch (Exception)
{
}
return(Json(null));
}
public IActionResult Report(IFormCollection fc)
{
try
{
var fromDate = string.IsNullOrEmpty(Convert.ToString(fc["fromDate"])) ? DateTime.Now.ToString("yyyyMMdd") : Convert.ToDateTime(fc["fromDate"]).ToString("yyyyMMdd");
var toDate = string.IsNullOrEmpty(Convert.ToString(fc["toDate"])) ? DateTime.Now.ToString("yyyyMMdd") : Convert.ToDateTime(fc["toDate"]).ToString("yyyyMMdd");
var listParams = new List <KeyValuePair <string, string> >();
listParams.Add(new KeyValuePair <string, string>("fromDate", Convert.ToString(Convert.ToInt32(fromDate))));
listParams.Add(new KeyValuePair <string, string>("toDate", Convert.ToString(Convert.ToInt32(toDate))));
listParams.Add(new KeyValuePair <string, string>("customerId", Convert.ToString(new SessionUtility().GetLoginSession().customerId)));
string errorMessage = string.Empty;
var response = new CallHelpDeskService().GetResponse <List <ViewTicketRes> >("getTicketsByCustomerId", listParams, ref errorMessage);
if (string.IsNullOrEmpty(errorMessage))
{
return(PartialView("ViewReport", response));
}
}
catch (Exception)
{
}
return(PartialView("ViewReport"));
}
