public GlobalCallCenterRepMetricViewData GetMetricsForAllUsers(DateTime startDate, DateTime endDate)
{
ICallCenterRepMetricRepository callCenterRepMetricRepository = new CallCenterRepMetricRepository();
List <OrderedPair <long, int> > listOfNumberOfCalls = callCenterRepMetricRepository.GetListOfNumberOfCalls(startDate, endDate);
List <OrderedPair <long, int> > listOfNumberOfBookings = callCenterRepMetricRepository.GetListOfNumberOfBookings(startDate, endDate);
var listOfNumberOfSpouseBookings = callCenterRepMetricRepository.GetListOfNumberOfSpouseBookings(startDate, endDate);
listOfNumberOfSpouseBookings = listOfNumberOfSpouseBookings ?? new List <OrderedPair <long, int> >();
List <OrderedPair <long, int> > listOfNumberOfClosings = callCenterRepMetricRepository.GetListOfNumberOfClosings(startDate, endDate);
List <OrderedPair <long, decimal> > listOfAverageSaleAmounts = callCenterRepMetricRepository.GetListOfAverageSaleAmounts(startDate, endDate);
List <CallCenterRepMetricViewData> callCenterMetrics = _callCenterRepMetricFactory.CreateCallCenterMetrics
(listOfNumberOfCalls, listOfNumberOfBookings, listOfNumberOfSpouseBookings, listOfNumberOfClosings,
listOfAverageSaleAmounts);
try
{
List <long> callCenterCallCenterUserIds = callCenterMetrics.Select(ccm => ccm.CallCenterRepId).ToList();
List <CallCenterRep> callCenterReps = _callCenterRepRepository.GetCallCenterReps(callCenterCallCenterUserIds);
List <OrderedPair <CallCenterRep, CallCenterRepMetricViewData> > globalMetrics =
callCenterMetrics.Select(ccm => new OrderedPair <CallCenterRep, CallCenterRepMetricViewData>
(callCenterReps.SingleOrDefault(ccr => ccr.CallCenterRepId == ccm.CallCenterRepId), ccm)).
Where(ccm => ccm.FirstValue != null).ToList();
return(new GlobalCallCenterRepMetricViewData(globalMetrics));
}
catch (Exception)
{
// TODO: We need to log the issue, this is probably we dont have any records for the filters provided.
return(null);
}
}
public CallCenterRepMetricViewData GetMetricForUser(long callCenterCallCenterUserId, DateTime startDate, DateTime endDate)
{
ICallCenterRepMetricRepository callCenterRepMetricRepository =
new CallCenterRepMetricRepository(callCenterCallCenterUserId, startDate, endDate);
int numberOfCalls = callCenterRepMetricRepository.GetNumberOfCallsForRep(callCenterCallCenterUserId, startDate, endDate);
int numberOfBookings = callCenterRepMetricRepository.GetNumberOfBookingsForRep(callCenterCallCenterUserId, startDate, endDate);
int numberOfSpouseBookings = 0;
//callCenterRepMetricRepository.GetNumberOfSpouseBookingsForRep(callCenterCallCenterUserId, startDate,
// endDate);
int numberOfClosings = callCenterRepMetricRepository.GetNumberOfClosingsForRep(callCenterCallCenterUserId, startDate, endDate);
decimal averageSalesAmount = callCenterRepMetricRepository.GetAverageSaleAmountForRep(callCenterCallCenterUserId, startDate, endDate);
return(_callCenterRepMetricFactory.CreateCallCenterMetric
(callCenterCallCenterUserId, numberOfCalls, numberOfBookings, numberOfSpouseBookings, numberOfClosings,
averageSalesAmount));
}
