public void ProcessExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider, Utilities.PluginManagement.PluginManager pluginManager, PBXRegistrarService pbxRegistrar)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(BaseExternalCommands), command))
{
BaseExternalCommands externalCommand = WOSI.Utilities.EnumUtils<BaseExternalCommands>.Parse(command);
string languageID = "en";
switch (externalCommand)
{
case BaseExternalCommands.CALLBUTLERINTERNAL_StartAddonModule:
CallButler.Service.Plugin.CallButlerAddonModulePlugin[] addonModules = pluginManager.GetAllPluginsOfType<CallButler.Service.Plugin.CallButlerAddonModulePlugin>();
foreach (CallButler.Service.Plugin.CallButlerAddonModulePlugin addonModule in addonModules)
{
if (addonModule.PluginID.ToString() == commandData)
{
try
{
// Make sure the module is licensed
if (!addonModule.IsLicensed)
break;
// We found our module and we should load the script it uses
tsInterface.ScriptProcessor = new AddonModuleScriptProcessor(addonModule);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
return;
}
catch (Exception e)
{
LoggingService.AddLogEntry(WOSI.CallButler.ManagementInterface.LogLevel.ErrorsOnly, "Failed to load Addon-Module '" + addonModule.PluginName + "'\r\n\r\n" + e.Message + "\r\n\r\n" + e.StackTrace, true);
}
}
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_ReturnToCallFlowMainMenu:
// Return to the Call flow main menu.
tsInterface.ScriptProcessor = new StandardScriptProcessor(pluginManager, pbxRegistrar);
((StandardScriptProcessor)tsInterface.ScriptProcessor).StartFromMainMenu(tsInterface);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayLicenseIntroGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Read our intro sound bytes
byte[] introSoundBytes = null;
if (telecomProvider.AudioInputRate == 8000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_8khz.Length];
Properties.Resources.powered_by_8khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
else if (telecomProvider.AudioInputRate == 16000)
{
introSoundBytes = new byte[Properties.Resources.powered_by_16khz.Length];
Properties.Resources.powered_by_16khz.Read(introSoundBytes, 0, introSoundBytes.Length);
}
// Play our license intro sound
if (introSoundBytes != null)
{
telecomProvider.PlaySound(tsInterface.LineNumber, introSoundBytes);
}
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlaySystemSound:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get the sound with the current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
string soundFilename = GetSoundFileForLanguage(languageID, commandData);
if (soundFilename == null)
{
// If we don't get a sound with the current language, try the default language
soundFilename = GetSoundFileForLanguage(Properties.Settings.Default.DefaultLanguage, commandData);
if (soundFilename == null)
{
// If we don't get a sound file with the default language, try english
soundFilename = GetSoundFileForLanguage("en", commandData);
if (soundFilename == null)
{
if (!File.Exists(soundFilename))
{
// If the sound still doesn't exist, tell the IML interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
}
}
}
// If we get here, our system sound should exist and we should play it.
if(string.Compare(commandData, "ring.snd", true) == 0)
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, true);
else
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilename, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilename, false);
break;
case BaseExternalCommands.CALLBUTLERINTERNAL_PlayGreeting:
// If the line isn't in use, don't do anything
if (!telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
// Get our current language
languageID = tsInterface.IMLInterpreter.GetLocalVariable("LanguageID");
// Create our greetingID
Guid greetingID = new Guid(commandData);
// Get the greeting in our selected language
WOSI.CallButler.Data.CallButlerDataset.GreetingsRow greeting = dataProvider.GetGreeting(Properties.Settings.Default.CustomerID, greetingID);
if (greeting != null)
{
// Get the greeting for our specified language
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, languageID);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the current language, try using the default language
localizedGreeting = dataProvider.GetLocalizedGreeting(Properties.Settings.Default.CustomerID, greetingID, Properties.Settings.Default.DefaultLanguage);
if (localizedGreeting == null)
{
// If the greeting doesn't exist in the default language, heck just return the first one that exists
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow[] localizedGreetings = greeting.GetLocalizedGreetingsRows();
if (localizedGreetings.Length > 0)
localizedGreeting = localizedGreetings[0];
}
}
if (localizedGreeting != null)
{
// Determine how we should play this greeting
WOSI.CallButler.Data.GreetingType greetingType = (WOSI.CallButler.Data.GreetingType)localizedGreeting.Type;
switch (greetingType)
{
case WOSI.CallButler.Data.GreetingType.SoundGreeting:
// Create our sound file path
string soundFilePath = WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingSoundRootDirectory) + "\\" + localizedGreeting.LanguageID + "\\" + greetingID.ToString() + ".snd";
if (File.Exists(soundFilePath))
{
telecomProvider.PlaySound(tsInterface.LineNumber, soundFilePath, false);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Playing sound at " + soundFilePath, false);
}
else
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
case WOSI.CallButler.Data.GreetingType.TextGreeting:
// Speak our text
string textToSpeak = tsInterface.IMLInterpreter.ParseVariableTokens(localizedGreeting.Data);
// Take out any XML
if (!WOSI.Utilities.StringUtils.IsWellFormedXml(textToSpeak))
textToSpeak = WOSI.Utilities.StringUtils.XmlEncodeString(textToSpeak);
if (textToSpeak.Length > 0)
{
if (!localizedGreeting.IsVoiceNull() && localizedGreeting.Voice.Length > 0)
textToSpeak = "<voice required=\"Name=" + localizedGreeting.Voice + "\">" + textToSpeak + "</voice>";
else if(Properties.Settings.Default.DefaultTTSVoice != null && Properties.Settings.Default.DefaultTTSVoice.Length > 0)
textToSpeak = "<voice required=\"Name=" + Properties.Settings.Default.DefaultTTSVoice + "\">" + textToSpeak + "</voice>";
telecomProvider.SpeakText(tsInterface.LineNumber, textToSpeak);
LoggingService.AddLogEntry(LogLevel.Extended, "(Line " + tsInterface.LineNumber + ") Speaking '" + textToSpeak + "'", false);
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
// If no greeting is found in the right language, tell the interpreter to move on
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
// If the greeting isn't found, tell the interpreter to go on
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
}
else
{
OnExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
if (linkedScriptProcessor != null)
linkedScriptProcessor.OnLinkedExternalCommand(command, commandData, eventToken, tsInterface, telecomProvider, dataProvider);
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ExtensionExternalCommands), command))
{
ExtensionExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ExtensionExternalCommands>.Parse(command);
switch (externalCommand)
{
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ForwardCall:
{
onholdTsInterface.IMLInterpreter.SetLocalVariable("TransferNumber", commandData);
onholdTsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_CallForwarded.ToString());
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ConfirmingTransfer:
{
if (disableCallScreening || !extension.EnableCallScreening)
{
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_SkipConfirmation.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_GetNextNumber:
{
string callerID = onholdTsInterface.IMLInterpreter.CallerDisplayName;
string callerNumber = onholdTsInterface.IMLInterpreter.CallerUsername;
if (callerID == null || callerID.Length == 0)
callerID = "Unknown Caller";
if (callerNumber == null || callerNumber.Length == 0)
callerNumber = "";
// If we have a previous call, end it
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
telecomProvider.EndCall(tsInterface.LineNumber);
}
else
{
// Get our extension contact numbers
List<WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow> contactNumbers = new List<WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow>((WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC"));
if (extensionNumberIndex + 1 >= contactNumbers.Count && parentExtension != null)
{
extensionNumberIndex = parentExtensionIndex;
parentExtensionIndex = -1;
extension = parentExtension;
parentExtension = null;
contactNumbers.Clear();
contactNumbers.AddRange((WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC"));
}
extensionNumberIndex++;
List<string> callBlastNumbers = new List<string>();
List<string> callBlastProfiles = new List<string>();
int callBlastTimeout = Properties.Settings.Default.CallBlastTimeout;
while (extensionNumberIndex < contactNumbers.Count)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow contactNumber = contactNumbers[extensionNumberIndex];
// Is the number online?
if (contactNumber.Online)
{
// Does the number have hours?
TimeSpan utcOffset = TimeZone.CurrentTimeZone.GetUtcOffset(DateTime.Now);
if (!contactNumber.IsHoursOfOperationUTCOffsetNull())
utcOffset = contactNumber.HoursOfOperationUTCOffset;
if (!contactNumber.HasHoursOfOperation || (contactNumber.HasHoursOfOperation && ScriptUtils.IsInHoursOfOperation(contactNumber.HoursOfOperation, utcOffset)))
{
// Check to see if this number is a PBX IP line
if ((contactNumber.CallPBXPhone || (WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.IPPhone) && registrarService != null)
{
int extNumber = extension.ExtensionNumber;
// If this was filled in from another extension, we'll need to check the status of that extension
if (contactNumber.ExtensionID != extension.ExtensionID)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow tmpExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, contactNumber.ExtensionID);
if (tmpExtension != null)
extNumber = tmpExtension.ExtensionNumber;
}
// Check to see if this pbx phone is online
PBXPresenceInfo[] presInfos = registrarService.GetPresenceInfoForExtension(extNumber);
if (presInfos != null && presInfos.Length > 0)
{
foreach (PBXPresenceInfo presInfo in presInfos)
{
if (presInfo.Status == PBXPresenceStatus.Online)
{
if (presInfos.Length > 1 || extension.UseCallBlast)
{
if (contactNumbers.Count == 1)
callBlastTimeout = contactNumber.Timeout;
string callBlastNumber = string.Format("sip:{0}@{1}:{2}", presInfo.ExtensionNumber, presInfo.RemoteAddress, presInfo.RemotePort);
if (!callBlastNumbers.Contains(callBlastNumber))
{
callBlastNumbers.Add(callBlastNumber);
callBlastProfiles.Add(TelecomScriptInterface.InternalProviderProfileName);
}
}
else
{
TryContactNumber(tsInterface, string.Format("sip:{0}@{1}:{2}", presInfo.ExtensionNumber, presInfo.RemoteAddress, presInfo.RemotePort), callerID, callerNumber, TelecomScriptInterface.InternalProviderProfileName, contactNumber.Timeout.ToString(), eventToken);
return;
}
}
}
if (!extension.UseCallBlast && callBlastNumbers.Count > 0)
break;
}
}
else if ((WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.TelephoneNumber)
{
if (extension.UseCallBlast)
{
if (!callBlastNumbers.Contains(contactNumber.ContactNumber))
{
callBlastNumbers.Add(contactNumber.ContactNumber);
callBlastProfiles.Add("");
}
}
else
{
TryContactNumber(tsInterface, contactNumber.ContactNumber, callerID, callerNumber, "", contactNumber.Timeout.ToString(), eventToken);
return;
}
}
else if ((WOSI.CallButler.Data.ExtensionContactNumberType)contactNumber.Type == WOSI.CallButler.Data.ExtensionContactNumberType.Extension && parentExtension == null)
{
try
{
// Get our new extension
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow newExtension = dataProvider.GetExtension(Properties.Settings.Default.CustomerID, new Guid(contactNumber.ContactNumber));
if (newExtension != null)
{
if (extension.UseCallBlast)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[] newContacts = (WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(newExtension.ExtensionID).Select("Type <> " + (int)WOSI.CallButler.Data.ExtensionContactNumberType.Extension, "Priority ASC");
contactNumbers.AddRange(newContacts);
}
else
{
parentExtension = extension;
parentExtensionIndex = extensionNumberIndex;
extensionNumberIndex = -1;
extension = newExtension;
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_GetNextNumber.ToString());
return;
}
}
}
catch
{
}
}
}
}
extensionNumberIndex++;
}
if (callBlastNumbers.Count > 0)
{
TryCallBlast(telecomProvider, tsInterface, callBlastNumbers.ToArray(), callBlastProfiles.ToArray(), callerID, callerNumber, callBlastTimeout.ToString());
return;
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalEvents.CALLBUTLERINTERNAL_NoMoreNumbers.ToString());
}
}
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_SendToVoicemail:
{
onholdTsInterface.IMLInterpreter.SyncExternalAction -= IMLInterpreter_SyncExternalAction;
// Allow this line to answer calls again
tsInterface.Locked = false;
if (telecomProvider.IsLineInUse(onholdTsInterface.LineNumber))
{
telecomProvider.SendingToVoicemail(onholdTsInterface.LineNumber);
}
onholdTsInterface.IMLInterpreter.SignalExternalEvent(VoicemailExternalEvents.CALLBUTLERINTERNAL_ExtensionNotAvailable.ToString());
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
break;
}
case ExtensionExternalCommands.CALLBUTLERINTERNAL_ConnectCalls:
{
onholdTsInterface.IMLInterpreter.SyncExternalAction -= IMLInterpreter_SyncExternalAction;
onholdTsInterface.IMLInterpreter.SignalExternalEvent(ExtensionExternalCommands.CALLBUTLERINTERNAL_ConnectCalls.ToString());
// Allow this line to answer calls again
tsInterface.Locked = false;
if (autoConnect)
{
if (telecomProvider.IsLineInUse(tsInterface.LineNumber) && telecomProvider.IsLineInUse(onholdTsInterface.LineNumber))
{
if (extension.IsUseConferenceTransferNull() || !extension.UseConferenceTransfer /*|| !Licensing.Management.AppPermissions.StatIsPermitted("Handoff")*/)
{
telecomProvider.TransferCallAttended(onholdTsInterface.LineNumber, tsInterface.LineNumber, Properties.Settings.Default.UseBridgedTransfers);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
else
{
telecomProvider.StopSound(tsInterface.LineNumber);
telecomProvider.StopSound(onholdTsInterface.LineNumber);
int conferenceID = telecomProvider.ConferenceLines(tsInterface.LineNumber, onholdTsInterface.LineNumber);
// Check to see if the person calling is an internal extension
if (onholdTsInterface.Extension != null)
{
onholdTsInterface.ScriptProcessor = new TransferConferenceScriptProcessor(conferenceID, scriptService, tsInterface, registrarService, extension, vmMailerService);
}
else
{
onholdTsInterface.ScriptProcessor = new TransferConferenceParticipantScriptProcessor(conferenceID, tsInterface, extension, vmMailerService);
}
tsInterface.ScriptProcessor = new TransferConferenceScriptProcessor(conferenceID, scriptService, onholdTsInterface, registrarService, extension, vmMailerService);
onholdTsInterface.ScriptProcessor.StartProcessing(onholdTsInterface, telecomProvider, dataProvider);
tsInterface.ScriptProcessor.StartProcessing(tsInterface, telecomProvider, dataProvider);
}
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
break;
}
}
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ReceptionistFinderExternalCommands), command))
{
ReceptionistFinderExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ReceptionistFinderExternalCommands>.Parse(command);
switch (externalCommand)
{
case ReceptionistFinderExternalCommands.CALLBUTLERINTERNAL_SendToAutoAttendant:
{
scriptService.ProcessAutoAttendantAnswer(tsInterface.LineNumber, tsInterface, false);
break;
}
case ReceptionistFinderExternalCommands.CALLBUTLERINTERNAL_AnswerCall:
{
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
{
if (tsInterface.Extension != null)
telecomProvider.AnswerCall(tsInterface.LineNumber, true);
else
telecomProvider.AnswerCall(tsInterface.LineNumber, false);
}
break;
}
}
}
}
protected override void OnExternalCommand(string command, string commandData, string eventToken, TelecomScriptInterface tsInterface, CallButler.Telecom.TelecomProviderBase telecomProvider, WOSI.CallButler.Data.DataProviders.CallButlerDataProviderBase dataProvider)
{
// Parse out our external event action
if (Enum.IsDefined(typeof(ScheduleReminderExternalCommands), command))
{
ScheduleReminderExternalCommands externalCommand = WOSI.Utilities.EnumUtils<ScheduleReminderExternalCommands>.Parse(command);
switch (externalCommand)
{
case ScheduleReminderExternalCommands.CALLBUTLERINTERNAL_GetNextNumber:
{
// If we have a previous call, end it
if (telecomProvider.IsLineInUse(tsInterface.LineNumber))
telecomProvider.EndCall(tsInterface.LineNumber);
extensionNumberIndex++;
// Get our extension contact numbers
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[] contactNumbers = (WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow[])dataProvider.GetExtensionContactNumbers(extension.ExtensionID).Select("", "Priority ASC");
while (extensionNumberIndex < contactNumbers.Length)
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionContactNumbersRow contactNumber = contactNumbers[extensionNumberIndex];
// Is the number online?
if (contactNumber.Online)
{
// Does the number have hours?
if (!contactNumber.HasHoursOfOperation || (contactNumber.HasHoursOfOperation && ScriptUtils.IsInHoursOfOperation(contactNumber.HoursOfOperation, contactNumber.HoursOfOperationUTCOffset)))
{
// If we get here, try the number
tsInterface.IMLInterpreter.SetLocalVariable("NumberToCall", contactNumber.ContactNumber);
tsInterface.IMLInterpreter.SetLocalVariable("ExtensionTimeout", contactNumber.Timeout.ToString());
string introDetails = "You have " + reminders.Length + " upcoming appointment";
if (reminders.Length > 1)
{
introDetails += "s";
}
introDetails += ".";
tsInterface.IMLInterpreter.SetLocalVariable("IntroDetails", introDetails);
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
return;
}
}
extensionNumberIndex++;
}
if(telecomProvider.IsLineInUse(tsInterface.LineNumber))
telecomProvider.EndCall(tsInterface.LineNumber);
tsInterface.IMLInterpreter.StopScript();
break;
}
case ScheduleReminderExternalCommands.CALLBUTLERINTERNAL_FetchNextReminder:
{
reminderIndex++;
if (reminderIndex < reminders.Length)
{
OutlookReminder reminder = reminders[reminderIndex];
tsInterface.IMLInterpreter.SetLocalVariable("ScheduleDetails", GetReminderDetails(reminder));
if (reminderIndex == reminders.Length - 1)
{
tsInterface.IMLInterpreter.SignalExternalEvent(ScheduleReminderExternalEvents.CALLBUTLERINTERNAL_LastReminder.ToString());
}
else
{
tsInterface.IMLInterpreter.SignalEventCallback(eventToken);
}
}
else
{
tsInterface.IMLInterpreter.SignalExternalEvent(ScheduleReminderExternalEvents.CALLBUTLERINTERNAL_EndOfReminders.ToString());
}
break;
}
}
}
}