// >> START recordings-downloader-step-5
public static void downloadAllRecordings(string dates)
{
Console.WriteLine("Start batch request process.");
BatchDownloadJobStatusResult completedBatchStatus = new BatchDownloadJobStatusResult();
// Process and build the request for downloading the recordings
// Get the conversations within the date interval and start adding them to batch request
AnalyticsConversationQueryResponse conversationDetails = conversationsApi.PostAnalyticsConversationsDetailsQuery(new ConversationQuery(Interval: dates));
foreach (var conversations in conversationDetails.Conversations)
{
addConversationRecordingsToBatch(conversations.ConversationId);
}
// Send a batch request and start polling for updates
BatchDownloadJobSubmissionResult result = recordingApi.PostRecordingBatchrequests(batchRequestBody);
completedBatchStatus = getRecordingStatus(result);
// Start downloading the recording files individually
foreach (var recording in completedBatchStatus.Results)
{
downloadRecording(recording);
}
}
/// <summary>
/// Plot conversationId and recordingId to request for batchDownload Recordings
/// </summary>
/// <param name="iterateRecordings"></param>
/// <returns></returns>
private static void getSpecificRecordings(Recording iterateRecordings)
{
List <BatchDownloadRequest> batchRequest = new List <BatchDownloadRequest>();
BatchDownloadRequest batchDownloadRequest = new BatchDownloadRequest(ConversationId: iterateRecordings.ConversationId, RecordingId: iterateRecordings.Id);
batchRequest.Add(batchDownloadRequest);
// Create the batch job with the request list
BatchDownloadJobSubmission batchSubmission = new BatchDownloadJobSubmission(BatchDownloadRequestList: batchRequest);
BatchDownloadJobSubmissionResult recordingBatchRequestId = new BatchDownloadJobSubmissionResult();
RecordingApi recordingApi = new RecordingApi();
recordingBatchRequestId = recordingApi.PostRecordingBatchrequests(batchSubmission);
recordingStatus(recordingBatchRequestId);
}
/// <summary>
/// Batch download recordings.
/// Link: https://developer.mypurecloud.com/api/rest/v2/recording/#post-api-v2-recording-batchrequests
/// </summary>
/// <param name="conversationId">String, conversation id</param>
/// <returns>BatchDownloadJobSubmissionResult, Job result object</returns>
public async Task <BatchDownloadJobSubmissionResult> BatchRecordingDownloadByConversation(List <string> conversations)
{
BatchDownloadJobSubmissionResult result = new BatchDownloadJobSubmissionResult();
using (HttpClient hc = new HttpClient())
{
hc.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", $"Bearer {_token}");
hc.DefaultRequestHeaders.TryAddWithoutValidation("Content-Type", "application/json");
HttpResponseMessage responseMessage = new HttpResponseMessage();
BatchDownloadJobSubmission queryParam = new BatchDownloadJobSubmission
{
BatchDownloadRequestList = conversations
.Select(c => new BatchDownloadRequest()
{
ConversationId = c
}).ToList()
};
int tentatives = 0;
do
{
responseMessage = await hc.PostAsync(_uribase + "/api/v2/recording/batchrequests",
new StringContent(queryParam.ToJson(), Encoding.UTF8, "application/json"));
string jsonMessage = await responseMessage.Content.ReadAsStringAsync();
if (responseMessage.IsSuccessStatusCode)
{
result = JsonConvert.DeserializeObject <BatchDownloadJobSubmissionResult>(jsonMessage);
}
else if (responseMessage.StatusCode == HttpStatusCode.TooManyRequests)
{
await DelayTime(responseMessage);
}
else if ((int)responseMessage.StatusCode >= 300 && (int)responseMessage.StatusCode < 600)
{
throw new Exception(jsonMessage);
}
tentatives++;
} while (!responseMessage.IsSuccessStatusCode && tentatives < 3);
}
return(result);
}
/// <summary>
/// Check status of generating url for downloading, if the result is still unavailble. The function will be called again until the result is available.
/// </summary>
/// <param name="recordingBatchRequestId"></param>
/// <returns></returns>
private static void recordingStatus(BatchDownloadJobSubmissionResult recordingBatchRequestId)
{
BatchDownloadJobStatusResult getRecordingBatchRequestData = new BatchDownloadJobStatusResult();
RecordingApi recordingApi = new RecordingApi();
getRecordingBatchRequestData = recordingApi.GetRecordingBatchrequest(recordingBatchRequestId.Id);
if (getRecordingBatchRequestData.ExpectedResultCount == getRecordingBatchRequestData.ResultCount)
{
// Pass the getRecordingBatchRequestData to getExtension function
getExtension(getRecordingBatchRequestData);
}
else
{
Thread.Sleep(5000);
recordingStatus(recordingBatchRequestId);
}
}
// Plot conversationId and recordingId to request for batchdownload Recordings
private static BatchDownloadJobStatusResult getRecordingStatus(BatchDownloadJobSubmissionResult recordingBatchRequest)
{
Console.WriteLine("Processing the recordings...");
BatchDownloadJobStatusResult result = new BatchDownloadJobStatusResult();
result = recordingApi.GetRecordingBatchrequest(recordingBatchRequest.Id);
if (result.ExpectedResultCount != result.ResultCount)
{
Console.WriteLine("Batch Result Status:" + result.ResultCount + " / " + result.ExpectedResultCount);
// Simple polling through recursion
Thread.Sleep(5000);
return(getRecordingStatus(recordingBatchRequest));
}
// Once result count reach expected.
return(result);
}
public static async void Run(
[EventHubTrigger("conversationhub", Connection = "EventhubConnectionString")] EventData[] events,
[EventHub("conversationhub", Connection = "EventhubConnectionString")] IAsyncCollector <string> conversationhub,
[ServiceBus("jobqueue", Connection = "ServiceBusConnectionString", EntityType = EntityType.Queue)] IAsyncCollector <string> jobQueue,
ILogger log)
{
try
{
List <string> conversations = new List <string>();
// TODO: get list of conversations from "eventHub"
foreach (EventData eventData in events)
{
string messageBody = Encoding.UTF8.GetString(eventData.Body.Array, eventData.Body.Offset, eventData.Body.Count);
conversations.Add(messageBody);
//await Task.Yield();
}
log.LogInformation($"Total conversations: {conversations.Count}");
// TODO: batch job donwload
PureCloudClient purecloudClient = new PureCloudClient();
await purecloudClient.GetAccessToken();
BatchDownloadJobSubmissionResult job = await purecloudClient.BatchRecordingDownloadByConversation(conversations);
// TODO: add in "jobQueue"
await jobQueue.AddAsync(job.Id);
}
catch (Exception ex)
{
TelemetryClient telemetry = new TelemetryClient();
telemetry.InstrumentationKey = Environment.GetEnvironmentVariable("APPINSIGHTS_INSTRUMENTATIONKEY");
telemetry.TrackException(ex);
log.LogInformation($"Exception during execution: {ex.Message}");
do
{
try
{
await Task.Delay(Convert.ToInt32(Environment.GetEnvironmentVariable("deplaytime")));
//List<Task> taskList = new List<Task>(); // to mutch performatic kkkk :P
foreach (EventData eventData in events)
{
string messageBody = Encoding.UTF8.GetString(eventData.Body.Array, eventData.Body.Offset, eventData.Body.Count);
await conversationhub.AddAsync(messageBody);
log.LogInformation($"Readded conversation: {messageBody} to conversationhub");
}
//await Task.WhenAll(taskList); // to mutch performatic kkkk :P
break;
}
catch (Exception exEx)
{
telemetry.InstrumentationKey = Environment.GetEnvironmentVariable("APPINSIGHTS_INSTRUMENTATIONKEY");
telemetry.TrackException(exEx);
log.LogInformation($"Exception during execution: {exEx.Message}");
}
} while (true);
}
}
